Hopefully someone from Bioware is keeping track of this thread... there've been some ideas thrown around that could help the programmers sort things out. And, on that note, I have three new[ish] suggestions I'd like to put out there:
1) One of the most glaring differences between ME2 and ME3 is the eyes - if Bioware were to add the original shapes and colors from ME2 back into the game, that would go a long way towards making it easier to make acceptable recreations of our characters. Along with this, though, it'd be great if they would also add the missing hair colors back in, even if they skip adding all of the hair styles. This isn't an ideal solution, as it likely would not allow for exact matches for some characters, but it would enable us to get much closer than we can currently, and, because it involves only adding a limited number of assets, it should be -somewhat- simple to do within a reasonable timeframe - I'd guess three weeks, tops, including time spent going through certification.
2) This is basically the same as 1, except it would involve recreating ALL of the assets that were present in ME2, and were either changed for ME3, or not carried over at all. This would be a better option, as it would allow almost all characters to be recreated accurately... the problem is just that it would probably take a while.
3) This is actually my ideal solution, but, unfortunately, I have no idea how complex it could be to implement. I honestly don't care about even being able to use the ME3 character creator; I just want to be able to import my characters as they are. Would it be possible, then, to bypass the CC completely, and just directly import the face morph - directly copy over all of the geometry, textures, etcetera? That's the way it worked for ME1 to ME2, isn't it? The only reason I can think of that could cause problems for this is that, if I've heard right, ME3 has more complex facial animations... which might not match up with a face from ME2. If that is the case, though, I have to wonder - ignoring animations for a second, is it at all possible to import the face morph correctly? Can the game display it? And if so... would it then be possible to have a second set of animations, that would be used for a face imported this way? Especially since I imagine they're all built around manipulating a framework, a skeleton, that all of the meshes and textures are applied on top of - would it be possible to just create a modified skeleton, so the animations match up? Even if they wouldn't look perfect, if it can be done primarily by just modifying a base skeleton like that, that should decrease the amount of work that would need to be done considerably, compared to having to attempt to redo every animation individually.
Now, again, I don't know if you guys will even read this, and, frankly, I don't know if this is any help - my programming experience is limited to a couple college classes and some basic modding in Oblivion and Fallout: New Vegas, so, these are primarily just educated guesses on my part... even so, though, I can't help but think at least one of these options should work. Granted, even with me trying to find the simplest possible solution, it'll still require a fair bit of work... I'm hoping you guys are willing to accept that, though! You issued an official apology over Mass Effect: Deception, after all - I've NEVER heard of a company doing something like that before. The fact that you did suggests to me that you do at least care a bit about what your fans think... so just think how happy you would make them by implementing a solution like this!
...Also, on a darker note, if the higher ups need some extra persuasion: If you need to pull people away from working on DLC or other projects to do this, DO IT. Because, well... if so many people aren't even playing the game AT ALL because of this... somehow, I don't think those people will be buying any DLC, either; not until this problem with the main game is fixed first.