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Issue importing faces into Mass Effect 3 Updated March 21


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#2051
Dasterd

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 Hi all, I just posted this over at the Poll mentioned here somewhere (http://social.biowar...20/polls/29029/).
It's a (long) work-around that worked for me.

---------------------
I am also really upset by this issue - I've been a fan since ME1, and have the collectors edition for both 2 and 3. Bioware is normally a developer I trust not to snub their fans - maybe this is their fault, maybe it's not. Eitherway, the game has released today here in South Africa, 3 days after everyone else, and they still don't seem to be making a big deal about it.

I started out this evening not wanting to play the game until the issue had been sorted out by Bioware themselves, but today being a Friday, who knows when they'll decide to release a fix, if ever. From what I've seen around the 'net so far, they don't seem terribly concerned, apart from pawning us off to User fixes.

Well, I had a look at those 'User Fixes' and I wasn't completely satisfied - I'm pretty sure many people here feel the same. HOWEVER, I THINK I HAVE A WAY (albeit a manual, tedious way) to get your dudeShep to be as close as it seems you're going to get it. I CANNOT CONFIRM IF THIS WORKS WITH FEMSHEP JUST YET. This worked for me, and I am (mostly) satisfied; enough to be able to look at the character and believe he's MY SHEPARD. The method uses some of the user fixes posted by Bioware (in this thread: http://social.biowar...index/9661093/1), so I'm not completely making this up. (I've linked some shots at the bottom of this post so you can compare.)

PLEASE REALISE THAT THIS IS A REALLY LONG WORK AROUND. Just read through these steps first before you begin, I can't guarantee the results, and I wouldn't want you wasting your time. I'm just saying this worked for me, to a point where I am happy that my ME3 Shepard is the same Shep I've been through so much with.
Here's what I did:

1. I re-imported my ME1 characters into ME2 with the ME2 Config program. (New PC, I had uninstalled 1, so you might not need to)

2. Then I used the Save Editor mentioned by Bioware (http://legion.cal24.....php/site/index) and uploaded my ME1 save (you have to register on the site first unfortunately).

3. Go to 'My Saves' on the Save Editor, then 'Morph Head'. Export the YAML file, which you will need to save somewhere.

4. Then use the Mass Effect Tools site (http://masseffecttoo...k.org/index.php) and click on MaleUpload. Upload your YAML file with your Shep's name.

5. Click on MaleCode at the top of the page, enter your Shep's name and click 'Generate Facecode'. This opens a new tab, with a bunch of variables. Right at the bottom is the facecode you're looking for. Copy it, write it down, tattoo it to your hand. This is your lifeline to YOUR SHEPARD.

6. Open up Mass Effect 2. Create a new game, using your ME1 import character (I had to re-import mine using the config, your mileage may vary.)

7. Get through the intro and the Collector Attack until the start of the Project Lazarus movie sequence. Right after that you will get to adjust your appearance. Here comes the tricky bit. Yea yea, I know.

8. You have 3 options: Use Imported Appearance, Default, and Use Custom Appearance. Click on Custom Appearance, and paste your ME1 facecode in here. It won't look exactly like your Shep straight away. Don't panic.

9. Click the 'Back' arrow and you will find that the game (thankfully) saves the custom settings as they stand. You can therefore click between 'Use Imported Appearance' and 'Use Custom Appearance' to compare your old Shep with your modified one. I found I had to fiddle with the Eye Colour, Facial Hair, Facial Hair Colour and the Cheek Width settings to get my Shep to look right. Just press 'Back' from the Custom page and keep comparing Imported Shep to Custom Shep until you're happy. I was able to get almost exactly the same (minor difference in the cheeks, but nothing I'll actually notice in-game).
Here's some photos to show you:
My ME1 Imported Character: http://i.imgur.com/e9zpy.jpg
My modified ME2 Character: http://i.imgur.com/kJ5S3.jpg (Close, right?)
(I would suggest taking a photo or screenshot, as you'll need to do more minor editing in ME3)

10. Ok, once you're happy, Copy, Write Down, Tattoo your new facecode in the Custom Appearance page. This is what we will start with in ME3 (again, this isn't going to be 100%).

11. Open ME3, start a new game, get the stupid 'Cannot Import Facecode' error, then use a Custom Appearance. Paste your facecode. Again, Shep won't be exact, but I only (hah!) had to change Nose (it picked a thin instead of thick one, but I was able to match it), Complexion (technically it was the same as my ME2 character, but I feel that the Middle complexion is a closer match, your mileage may vary), Eye Colour, Facial Hair, and Facial Hair Colour to get my Shep back. One thing I noticed is that Eye Colours are not the same in ME2 > ME3. The selection of browns are much lighter, and then suddenly you have black. Not ideal, but even I can handle it, despite being so pedantic.
Here's my ME3 Shepard, for comparison: http://i.imgur.com/teW4w.jpg

12. HOPEFULLY you will recognise YOUR SHEPARD. If you really don't, I'm sorry you went through all this effort without a payoff. As you can see, my results ended up being close enough, but maybe I got lucky.

PLEASE comment and let others know if this works for you.
To summarise:
Original ME1 Shep imported into ME2: http://i.imgur.com/e9zpy.jpg
Fixed ME2 'Custom' Shep: http://i.imgur.com/kJ5S3.jpg
Final ME3 Shep: http://i.imgur.com/teW4w.jpg

Good luck! 
-- Shaun

Modifié par Dasterd, 09 mars 2012 - 09:40 .


#2052
abnocte

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Zaraghos wrote...

abnocte wrote...

Regardless of the game having a bug in what most of us consider a crucial feature, the people at Bioware worked their arses off, as a programmer myself, I have no doubt about this.


The problem is that it's happening more and more often that games are released with bugs of this magnitude.

And this could have only one explaination:

Developer don't care about giving you a crappy beta instead of a finished product, because, after you dished out your hard-earned cash for it, they're not suffering any consequence for this.

While sounds hilarious even to myself the idea of starting a class action against a software house for a buggy product...well...probably this is the only way to stop developers to release games with dragons flying backwards, multi-game-spanning sagas with faces that don't import...and so on...

...if they think they'll pay and pay in cash for it, they'll start taking Quality Assurance more seriously!
Zaraghos


I agree with the bolded part, the rest... we don't really have enough information about what's going on inside a game studio to make a real guess.

You explained your perception of the events, mine is more about big publishers like EA making absurds demands to the studios. 

But I'm biased since, as a programmer, I know that even a perfectly running program can end up really ****ed up if you are not careful when adding new features...

A class action... I doubt it will take us anywhere, I think the only thing we can really do is not buy their products or... since nowadays they are always collecting data from our playthrougs.... going on a strike?

Some people have said that they are playing multiplayer while waiting for a fix, but that data collection will tell Bioware/EA that everybody is loving multiplayer to the point that they are skipping the SP.... I wouldn't play the game at all.

PD: I said I wouldn't because I don't own the game... and have no plans of buying it until it drops the price. I'm still sore from DA2 and all this with ME3 is only making it worse.

#2053
MrSuperCrazyAwesome

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BeLikeHan wrote... (Sorry, on phone. Can't quote properly)

" The problem with your argument (and theirs, while we're at it) is that you don't seem to understand the issue at hand.

It's not a matter of laziness. Beyond the error preventing import, there is an issue with the heavily altered assets of the CC. Not only do imports and face codes result in warped versions of characters, even after much tweaking it simply isn't possible for many of them to be reproduced at all. Your ability to recreate your Shepard in 3 is based on whether or not you were lucky enough to have chosen assets that weren't removed or heavily altered between 2 and 3, particularly, in my case, facial structure.

If it were a matter of work, I'd be playing the game. I can build the face from scratch in ME2 with no problem, the ME3 CC simply doesn't allow me to create the same face. It's out of my hands. So unless Bioware steps up and does the right thing by its fans and customers, and gives us a way to properly import our Shepard, we're screwed. That's why this thread grows by the minute, not because we're lazy and entitled, but because we're desperate and we're appealing to the guys in control for some support. We want very much to enjoy this game we paid for, if these fixes worked we'd be using them. But no "fix" posted here solves the issues with the incompatible CCs from game to game.

If someone were to come on here and just tell us that they're going to do what is necessary to put our Shepards into ME3, not just some of them and not an unsatisfying facsimile, then this fervor would die down. Although I like many others am impatient to get to the game, It's not the time that I'm worried about, I'm much more concerned that they have yet to respond and am afraid they'll fix the error message and nothing else, and then just move on. I want to know that they aren't just going to abandon those of us who have followed and supported this franchise and this company for years now, and completely disregard the emotional investment that they've been so proud of engendering in us with their games. They create games that are personal experiences, and this should be the ultimate example of that, not a total betrayal."

I guess I'm doubly republican then because I succeeded because of luck as well! :P
And yeah, I got pretty lucky, and I understand fully that my other Shepards won't be so lucky. I agree that it is an outrage. I agree that this is an act of betrayal on their part. It was stupid of them to change the character creator so dramatically.

#2054
DJRackham

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ThinkIntegral wrote...

Whole Particle wrote...

Hey, at least that means he's reading our concerns and is trying to help us out w/ the problems. I'm sure if the Bioware devs gave him a timetable, he'd let us know.


No it doesn't. It just means he came upon information where people could look for instructions on how to use the Mass Effect Tools. Besides, mods can be so useless on forums.  There's no way of knowing if this guy is even checking up on the status. It's likely not the case because if he cared enough he'd be telling us in the forums each day something at least saying. "Sorry guys still no word on an ETA"

At least, that's my opinion.


Remember that Chris works for Bioware/EA. He has most likely not being given liberty to comment on the situation beyond that which has already posted. While i find the silence as annoying as anyone, I can understand his situation. Don't attack the man for what he may not legally be able to do.

#2055
ThinkIntegral

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DJRackham wrote...


Remember that Chris works for Bioware/EA. He has most likely not being given liberty to comment on the situation beyond that which has already posted. While i find the silence as annoying as anyone, I can understand his situation. Don't attack the man for what he may not legally be able to do.


It wouldn't be a breach of legal duty to repeat the same thing over and over. It'd be annoying but it wouldn't be a breach.  Look at the Twitter account for Mass Effect. Same thing over and over.  But, for argument's sake, if to cool heads in the community that's what it requires, even if it may not even be real is better than nothing.  Of course, it'd be better if it were genuine.

#2056
KunamiMata

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Wellington007 wrote...

Also, I should extend a huge thanks to KunamiMata for their effective, inventive, and easy-to-follow guide for 360 users :)


You're very welcome. I apparently wasn't the first to come up with this sort of list, given the post that Chris Priestly has linked in the OP. Still, I wasn't going to wait around a month or however long it takes BioWare to fix it when I could probably do it myself.

Modifié par KunamiMata, 09 mars 2012 - 09:48 .


#2057
KunamiMata

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Here is that list, for anyone curious:

KunamiMata wrote...

Here is basically what I did.

1. Start a brand new Mass Effect 2 save file with your Mass Effect imported Shepard. It has to be brand new, because you're going to need to move, not copy it, to a USB flash drive that is formatted to work on your 360. You don't want to do this with your finished game save, so make sure it's a new one (i.e. right when you wake up from your coma, save and quit).

2. Go to Settings in your dashboard, System, Storage, Hard Drive and find your Mass Effect 2 save (not "Mass Effect 2 Importer"). Inside, you should find files for all your DLC and each of your careers. They will all be named after your Shepards and dated. Move the career you just created to your USB flash drive (don't copy, because the Xbox won't allow it).

3. Download and install this program on your PC (it's best to have this version): hotfile.com/dl/143431599/02eaea8/Modio_3.zip.html

4. Plug your USB flash drive into your PC, and using Modio, select Open from a device. Click the device you see. Mass Effect 2 should pop up in that list. Select it, then select your Shepard's save file. When the following window pops up, click the File Contents tab at the top. You should see several .xbsav extensions. Right click one of them and extract them all to your desktop (or where ever you prefer).

5. Go to this website and register on it: legion.cal24.pl/me2/

6. Once you've registered at that site and logged in, click the My saves tab at the top of the page. The specific save file that you extracted to your desktop (or where ever) that you're going to want to upload here should be named Save_0001.xbsav. Go ahead and upload that save on this site.

7. You should now have one save listed at the top of that page with a string of options following it. The second to last option on that row is Morph head. Click that option.

8. Now new options show up. You want to click Export YAML. It should download a file to your computer called morphhead.yaml. Check this file in Notepad to make sure it's all in code that you can read (only read, not necessarily understand), otherwise the file is mucked up and you have to try this step again.

9. Once you have a decent YAML file to work with, upload it in one of two places, depending on the sex of your Commander Shepard -

Female Shepards will upload heremasseffecttools.99k.org/femshep_upload.php

Male Shepards will upload heremasseffecttools.99k.org/maleshep_upload.php

Remember to add your Shepard's name, because it's how you recover the face template code.

10. Lastly, you're going to want to get your Shepard's code, again in one of two places depending on the sex -

Female Shepards codes are heremasseffecttools.99k.org/femshep_code.php

Male Shepards codes are heremasseffecttools.99k.org/maleshep_code.php

All you need to do now is enter the name you typed when you uploaded your YAML file, and bam, instant Shepard readout and code for your Shepard. There will be a little tweaking required (as pointed out by the ***** asterisks), but it shouldn't be anywhere near as bad as trying to recreate your Shepard from scratch. It'll generally be little things like hairstyle, makeup color, or eye color. You know, the easy things to remember and fix. Everything without the ***** next to them should be correct, though.

And that's pretty much how I got my Shepard back without waiting for any sort of patch. You just enter that code you get at the bottom of that page into your custom character creation back on your 360 copy of Mass Effect 3 and do the necessary tweaking and you're done.



#2058
JpL

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,

Modifié par JpL, 09 mars 2012 - 09:49 .


#2059
Demonique

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The work around is far too complicated for me as I suffer from a high-functioning ASD.

This issue should have been sorted out BEFORE the game shipped, thanks for making us waste our time BW!


KunamiMata wrote...

Here is that list, for anyone curious:

KunamiMata wrote...

Here is basically what I did.

1. Start a brand new Mass Effect 2 save file with your Mass Effect imported Shepard. It has to be brand new, because you're going to need to move, not copy it, to a USB flash drive that is formatted to work on your 360. You don't want to do this with your finished game save, so make sure it's a new one (i.e. right when you wake up from your coma, save and quit).

2. Go to Settings in your dashboard, System, Storage, Hard Drive and find your Mass Effect 2 save (not "Mass Effect 2 Importer"). Inside, you should find files for all your DLC and each of your careers. They will all be named after your Shepards and dated. Move the career you just created to your USB flash drive (don't copy, because the Xbox won't allow it).

3. Download and install this program on your PC (it's best to have this version): hotfile.com/dl/143431599/02eaea8/Modio_3.zip.html

4. Plug your USB flash drive into your PC, and using Modio, select Open from a device. Click the device you see. Mass Effect 2 should pop up in that list. Select it, then select your Shepard's save file. When the following window pops up, click the File Contents tab at the top. You should see several .xbsav extensions. Right click one of them and extract them all to your desktop (or where ever you prefer).

5. Go to this website and register on it: legion.cal24.pl/me2/

6. Once you've registered at that site and logged in, click the My saves tab at the top of the page. The specific save file that you extracted to your desktop (or where ever) that you're going to want to upload here should be named Save_0001.xbsav. Go ahead and upload that save on this site.

7. You should now have one save listed at the top of that page with a string of options following it. The second to last option on that row is Morph head. Click that option.

8. Now new options show up. You want to click Export YAML. It should download a file to your computer called morphhead.yaml. Check this file in Notepad to make sure it's all in code that you can read (only read, not necessarily understand), otherwise the file is mucked up and you have to try this step again.

9. Once you have a decent YAML file to work with, upload it in one of two places, depending on the sex of your Commander Shepard -

Female Shepards will upload here: masseffecttools.99k.org/femshep_upload.php

Male Shepards will upload here: masseffecttools.99k.org/maleshep_upload.php

Remember to add your Shepard's name, because it's how you recover the face template code.

10. Lastly, you're going to want to get your Shepard's code, again in one of two places depending on the sex -

Female Shepards codes are here: masseffecttools.99k.org/femshep_code.php

Male Shepards codes are here: masseffecttools.99k.org/maleshep_code.php

All you need to do now is enter the name you typed when you uploaded your YAML file, and bam, instant Shepard readout and code for your Shepard. There will be a little tweaking required (as pointed out by the ***** asterisks), but it shouldn't be anywhere near as bad as trying to recreate your Shepard from scratch. It'll generally be little things like hairstyle, makeup color, or eye color. You know, the easy things to remember and fix. Everything without the ***** next to them should be correct, though.

And that's pretty much how I got my Shepard back without waiting for any sort of patch. You just enter that code you get at the bottom of that page into your custom character creation back on your 360 copy of Mass Effect 3 and do the necessary tweaking and you're done.


Does this list also work for PC users?

Modifié par Demonique, 09 mars 2012 - 09:54 .


#2060
KunamiMata

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Demonique wrote...

The work around is far too complicated for me as I suffer from a high-functioning ASD.


No, it's really not. It just looks complicated, 'cause you're not actually doing it. It'll take you all of fifteen minutes, and the vast majority of that time is just starting a new Mass Effect 2 save. You'll be playing Mass Effect 3 within the hour. I'd say it's well worth the effort.

And yes, it works for PC users. Just cut out all the Xbox steps.

Modifié par KunamiMata, 09 mars 2012 - 09:55 .


#2061
Demonique

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KunamiMata wrote...

Demonique wrote...

The work around is far too complicated for me as I suffer from a high-functioning ASD.


No, it's really not. It just looks complicated, 'cause you're not actually doing it. It'll take you all of fifteen minutes, and the vast majority of that time is just starting a new Mass Effect 2 save. You'll be playing Mass Effect 3 within the hour. I'd say it's well worth the effort.

And yes, it works for PC users. Just cut out all the Xbox steps.


It wasn't your workaround I was talking about, it was a workaround that was linked from another site.

#2062
JpL

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Image IPB  Image IPB 

ME2 on top and ME3 under, i actually think my shepard looks better now, i always wanted to change the nose and cheeks, but the face looks wider in ME3.

Modifié par JpL, 09 mars 2012 - 10:00 .


#2063
Kastigar

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Whole Particle wrote...

Kastigar wrote...

I totally love how Mr. Priestly managed to sneak on and update the OP.....with a link to some instructions.

I realize the dude isn't all knowing, and may not have new info. But damn, the disappointment mounted when I saw the OP was edited...and all that was there was a new link.


Hey, at least that means he's reading our concerns and is trying to help us out w/ the problems. I'm sure if the Bioware devs gave him a timetable, he'd let us know.


This is potentially true, and something that did cross my mind. I certainly don't blame him. I just got my hopes up a little to high when I saw the OP was edited.

Modifié par Kastigar, 09 mars 2012 - 10:02 .


#2064
Fnordamatic

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I tried the workaround and was able to get the ME3 shep looking reasonably correct, but it appears that his hairstyle he's had since ME1 isn't even available in ME3 !

#2065
DarthNaga

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I got my Femshep code from ME2 as i had read this thread before playing the game, i had a horrible feeling my shep wouldn't import...well i was right!
But i thought "Aha! i have my code, i'll use that!" yeah, except that code makes a shepard thats doesn't look like mine...not cool, as such i'm not playing this game until its fixed, sorry Bioware but if i wanted to play the gam with a Shep that looks nothing like mine i'd have come right in at 3, rather than enjoying the first two EXPECTING my character to carry over properly to 3.

#2066
Demonique

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Modio can't connect to the internet for some reason

#2067
Zaraghos

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abnocte wrote...

A class action... I doubt it will take us anywhere, I think the only thing we can really do is not buy their products or... since nowadays they are always collecting data from our playthrougs.... going on a strike?


You're probably right about the class action...

...but well...I've posted a little thread:

social.bioware.com/forum/1/topic/323/index/9723807

The problem of data collected is that survey and things like that are turned to they would like to "read"...

...there's no way to show Bioware that you're really pissed off with data collection...the only way is to shout it right into their face...and that was the half-serious idea behind my little thread...

...so...to anyone who feel damaged by this bug:

Please...join the Memorial Flame of Loyal Customer Contempt! ;)
Zaraghos

#2068
obie191970

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JpL wrote...

Image IPB  Image IPB 

ME2 on top and ME3 under, i actually think my shepard looks better now, i always wanted to change the nose and cheeks, but the face looks wider in ME3.


Anderson does say that Shepard is looking soft and flabby during the intro....:whistle:

#2069
jakenou

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Demonique wrote...

The work around is far too complicated for me as I suffer from a high-functioning ASD.

This issue should have been sorted out BEFORE the game shipped, thanks for making us waste our time BW!

Does this list also work for PC users?


Demonique - try the explanation in this post (same thing but much simpler explanation) - social.bioware.com/forums/forum/1/topic/323/index/9247811/3#9249327

And yes, as mentioned above, it will work for PC if you disregard the xbox steps. Edit - Just upload your .pcsav file directly to ME2 Saves and then use Mass Effect Tools

Modifié par jkthunder, 09 mars 2012 - 11:30 .


#2070
Demonique

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jkthunder wrote...

Demonique wrote...

The work around is far too complicated for me as I suffer from a high-functioning ASD.

This issue should have been sorted out BEFORE the game shipped, thanks for making us waste our time BW!

Does this list also work for PC users?


Demonique - try the explanation in this post (same thing but much simpler explanation) - social.bioware.com/forums/forum/1/topic/323/index/9247811/3#9249327

And yes, as mentioned above, it will work for PC if you disregard the xbox steps. Also, instead of looking for a .xbsav file, you will want to find a .pcsav file in the Mass Effect 2 folder on your computer


I can't, Modio isn't connecting to the internet for some reason so I can't register it

#2071
zingro

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So annoyed they removed my sexy hair bun, I refuse to use those grandma hair buns damnit.

Please add back all the original hair styles Bioware :)

Apart from this face import epic fail from Bioware.. I am absolutely amazed how awesome this game is 9hrs in, it has ripped my emotions in every direction.

#2072
phums

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This is my first post on the forums, but i just had to vent about this NOT to myself for a few minutes.

Like so many others, i basically bought ME3 to find out how MY Shepard will save the galaxy.  Anxiously waited for months and months, preordered, sat through the Origin installer, and finally fired up the game so i could be with my Shepard again.  "Can't import face".  WTF!!!  A bit of googling found this thread and the workaround process, generated my facecode, adjusted the hair/eyebrows/makeup/whatever, and... it's still not her.  It just isn't.  I can sometimes see shades of her, depending on the camera angle, but for the most part it's not her.  And it's heartbreaking.  I've spent too many hours taking her to hell and back, just to have her be abused in this way.  (Not to mention it's THE WHOLE POINT OF THE GAME!)  Anyway:

The problem seems to be two-faceted:

1: The import function just plain doesn't work for ME1-created Shepards.
2: For at least some of us who've gone through the workaround to generate a facecode for ME3, the resulting face looks like some strange long-lost-relative of our Shepard.

It seems to me that patching the first part should be straightforward enough.  I mean, if a bunch of fans can put together a way to extract/generate facecodes, then Bioware should be able to figure it out.  

But i doubt such a patch could properly address the 2nd part; wouldn't they have to rewrite large parts of the character modeling/animation engine?  If they DID manage to make it so we get our original ME1-ME2 imported faces back, wouldn't that automatically "warp" all the faces of new-to-ME3 Shepards, thereby upsetting all the new players?  "The game updated, and now my Shepard's face is all different!"  It seems like the longer the devs wait, the more new players they'll p!ss off if/when they decide to address the issue for the fans who've played personalised characters since the first game.

I hope i'm wrong.  

I just wish Bioware would at least tell us whether they're ACTUALLY going to fix one or both of these issues, so we could at least know whether we're supposed to "make do" with our ME3 pseudo-Shepards, or whether there's hope on the horizon that's worth waiting for...

#2073
DesertBear360

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Had the same face issue with my ME 2 saves when transferring them over to ME 3 on the 360. I am glad to know that Bioware is working on the issues.

#2074
Bobs22

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I was sick of waiting so just created a new game in ME2, imported my ME2 completed save, waited for an eternity before I go to the customization screen, and then selected custom appearance and just modded it to what it looks like in the imported appearance. Not that hard to do. Doing that gives you a facecode. Then I just used that facecode in ME3. The only obvious difference was the hair, which I fixed. His face was also slightly rounder.

Very annoying I have to do this crap instead of actually playing the game.

#2075
ThinkIntegral

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Demonique wrote...

I can't, Modio isn't connecting to the internet for some reason so I can't register it


You don't need to register it.  Just open your save with "Open from Device" then view contents and "Extract All"