8899 réponses à ce sujet

[major_threat]

The work around worked fine for me, except the eye and hair colour I had in ME1 and 2 are completely gone. I could deal with the slight change in facial colour as the graphics have changed, but hair colour and eye colour is a must to feel right.

[Alchera7]

Bioware. PLEASE add in the missing facial shapes/features that were in ME1 & 2! 

The eyebrows, eyes, and mouth are totally a diffrerent look now. Also when I see my character in a cinematic, his facial structure has changed from the profile view as well with a now jutting chin. So in result I'm left with an entirley different Shepard that doesn't resemble the face I've been playing with in the slightest.

Here is my ME2 Created Face:



This is what I get when I either use the same exact face code, or import my ME2 save:

Modifié par Alchera7, 10 mars 2012 - 12:42 .

[Surgeitalia]

I am extrememly frusterated about this. It knocked my opinion of bioware down afew pegs. I am aHUGE mass effect fan. Ive have many playthroughs of ME 1 and 2 and through everyone, ive always used my same custom made shephard. I went to the midnight release to get ME3 took it home fired it up and bam, face import bug. I refuse to finish this game with any other shephard. Now im waiting and waiting and bioware is remaining silent. They tell us they know about it and just expect us patiently wait without an estimated time or anything. I think this whole situation is rediculous and bioware and ea both have lost much credibility in my opinion.

[ThinkIntegral]

BioWare's probably silent because they know it goes to the heart of the models, animation and textures. You can see it in every ME3 made Shepard using the method in this thread of inputting the face code. It's a hint of your old Shepard but it's not the same Shepard. Sorry if I burst any bubbles for those that say it works for them.

[bigpapathegreat]

I don't think we are going to get an answer any time soon from Bioware and EA the are flying hi with the current sales they are having.

[Glitch007]

They have 1 week in my eyes to fix this otherwise we'll see what trading standards has to say about this, as it is not as described and not of merchantable quality.

Modifié par Glitch007, 10 mars 2012 - 12:58 .

[Lee T]

bigpapathegreat wrote...

I don't think we are going to get an answer any time soon from Bioware and EA the are flying hi with the current sales they are having.

They may have our money know but ignoring customer service is a slippery slope that will prevent them from having our money in the future. Having a bad rep doesn't help selling new games.

Modifié par Lee T, 10 mars 2012 - 12:59 .

[honeybunch]

I've been playing Bioware games since Jade Empire.  They have been my favorite game developer ever since.  I would, without hesitation, preorder any new Bioware RPG coming out.  However, the huge mistakes they have made with the past two games they have released have forced me to change that policy.  The gamebreaking Isabella and Sebastian bugs in DA2 were something that I am amazed were not caught in testing.  The same is true of the fact that conversations with some companions would occur out of order, thereby greatly weakening their emotional effect on the player.  The overall shoddiness of the repeated dungeons and railroading plot were similarly inexcusable. 

I wrote these issues off, imagining they were caused by EA interference resulting in rushed development.  I imagined that due to the unusually low review scores (for Bioware) for DA2, EA would learn that Bioware games could not be rushed in that way.  The fact that the release date for ME3 was actually pushed back gave me confidence that whatever issues there might have been would get corrected.  I did not expect to see any more major bugs, especially those which would have inevitably been noticed in testing. 

Obviously, I was wrong.  There is simply no way that Bioware did not know about this issue substantially before release.  They knowingly changed the skeletal animation structure of faces.  They removed preexisting facial features from the previous two games.  There is no way they were not aware of this issue before release.  There was a seven page thread about the very similar problem with using ME2 character codes in the demo as far back as Febuary 15, weeks before ME3 actually came out.  So even if they somehow didn't know about this problem before production started on the discs, they should not have been caught off guard by this problem as they seem to have been.  They should have known weeks if not months in advance, and had an immediate written response when this issue arose in the full game.  They should have already have been working on a patch for this issue, and while perhaps it still wouldn't have been ready by now, they should have made significant progress. 

Instead, for reasons that confound me, they decided to ignore the issue for as long as they could get away with. 

Bioware has now demonstrated to me that they have lost the ability to release fully functional games.  Obviously it is nearly impossible to iron out every minor bug that might occur.  However, both of Bioware's past two games have had major bugs which have affected a substantial proportion of users (meaning that testers would have noticed them) and have negatively affected major game features (meaning they are not insignificant).  This has clearly become standard procedure for them. 

As such, I no longer intend to preorder Bioware games.  I will wait until they have been out for weeks or months, until I am sure that the games will be fully playable.  Then, unless I've heard horrible things about them, I'll buy them, likely used or at a lower price.  I'm not going to say I'm going to boycott Bioware games, because I don't intend to.  But they have lost my trust, and I don't intend to pay them $60 for any more half broken games. 

MrXBob wrote...

 I've just put up a quick website to bring more attention to this as it seems us in the forum are the only ones that care right now. I did this when EA wouldn't fix a game-breaking bug in The Sims 3 on Xbox 360 and they fixed it after caving under the pressure of the website & Twitter spam. Hopefully this will push them to make Bioware more aware of the situation too.

www.FixMassEffect3.com

That's great.  I'm going to put that in my signature, and I'll make sure to let other people know about it too.  Hopefully it will accomplish something.  

[EUDOXIO]

Demonique wrote...

Pordis Shepard wrote...

Demonique wrote...
My YAML file won't up to the ME2 tools page

Is the server just busy?  Are you using the correct male/female link?  What is the error message?

There's no error message, I'm clicking the upload button and nothing happens, no error message, it doesn't go to another page, nothing

After upload the file, go to 

Female Shepards codes are here: masseffecttools.99k.org/femshep_code.php

Male Shepards codes are here: masseffecttools.99k.org/maleshep_code.php

and put the name used when you upload the yaml file

[Lee T]

honeybunch wrote...

As such, I no longer intend to preorder Bioware games.  I will wait until they have been out for weeks or months, until I am sure that the games will be fully playable.  Then, unless I've heard horrible things about them, I'll buy them, likely used or at a lower price.  I'm not going to say I'm going to boycott Bioware games, because I don't intend to.  But they have lost my trust, and I don't intend to pay them $60 for any more half broken games. 

I'm not quite there yet, but I will be if they don't correct this in a timely manner.

[Mingolo]

Woot, just added the site to my signature.

[vahnfox]

 Guys, after carefully deliberating, studying and talking to people, I am now very sure that the "face import bug" is only one small part of the problem that we're experiencing.
The first issue is the actual importation errors people are getting:- Some people who have romanced Liara have been given incorrect data on importation, and this needs to be fixed.- ME1 facial assets are not properly translated and so we get a face code error when trying to import our characters.
What I do know about this is that it is a bug that was not there prior to launch, according to my sources. They did not miss it in testing; something stopped working somewhere along the line between when it was tested and when it was released.


The second issue is much more concerning: I don't believe support for ME1 characters will be any more glamorous than a facecode translation. The patch we are currently waiting on will not do anything more than what our workaround currently does.

What does this mean? It means Bioware updated the head morphs for Mass Effect 3, and did not accurately re-create the existing facial features from ME1 and ME2. And the patch they are working now isn't going to add them to the game.

How do I know this? Because some people with Mass-Effect-2-only characters have experienced the same issue, where their Shepard imports properly but looks completely different from how it looks in ME2.

Why did this happen? Well, in order to upgrade facial animations to keep up with the times and counteract all the images of Creepy Shepard smiles, Bioware decided to upgrade the facial models in Mass Effect for Mass Effect 3. Don't get me wrong; this was a good idea. But in upgrading the facial system, the responsible parties at Bioware failed to accurately represent the old faces with the new facial meshes. Facial features that were available in ME1 and 2 were scrapped for 3 in favor of more "idealized" features.

What do I think? I can't blame Bioware for upgrading the facial animation system. It had problems; it was not great, not up to date with the times. People complained about it - we complained about it. I understand.
But it was a huge design oversight not to try their damndest to accurately 1-to-1 Shepard faces from the old facial system to the new one. They knew people would be importing their old characters into the game and they would be expecting to see their old Shepard, who they were familiar with, they had grown attached to. Any psychologist can tell you this is the case. Anyone could have predicted the over 400 users who so far have insisted they don't even want to play ME3 until they can use their Shepard in the game.

Someone missed it. Someone didn't think it was that important. That someone made a bad decision.

I don't want to point the finger at anyone. I don't want to point it at Bioware and say it's their fault for not caring about their fans, because this was tested prior to launch and has inexplicably stopped working.

I don't want to blame EA  and say it's their fault for rushing the game - it's been in development for a very long time and the actual game code was "frozen" long before the game went gold for release - Bioware has been working on polish for several months now, not scrapping to get everything out the door quickly.

I don't even want to blame it at the person who decided the facial assets were "close enough" and stopped worrying about it, when they really should have kept refining and allowed people to recreate their existing Shepard.


I will say I don't think Bioware was ready for a simultaneous platform release. I will say I don't think their QA department is quite thorough enough with different configurations and consoles (I have heard some horror stories about the PS3 bugs). I will say that I want to play the game with MY Shepard and not a fascimile.

But I'm pretty much at the end of my rope, guys. Unless Bioware really turns it around and shocks me by adding new facial morph options so that my old Shepard can be imported into the game, which would be fantastic
But I don't think that's going to happen.

I'm going to call in EA Support and try to get some sort of compensation for this.

tl;dr: The patch isn't going to fix this; it's just going to automate the creation of a face code. The facial features just aren't there to reproduce our characters. And Bioware is not going to go through the trouble of adding more facial features to accurately represent out characters. We might as well call EA, get our money back.

Modifié par vahnfox, 10 mars 2012 - 01:14 .

[TrueHD]

I don't care how much money they made.

BioWare is done.

[Willthekilla5]

 Thanks for the fix I roll with a new shep face until the patch 

[BmB23]

There is no reason to thank them for informing us they are aware of a gamebreaking issue that shouldn't have been there to begin with.

Some people are fine with alts, but here's how it works for me: Either I get my shepard back or I get my money back.

[Abe_Froeman]

So this site associated with the workaround is down:

5. Go to this website and register on it: legion.cal24.pl/me2/

Is there any alternative at the moment?

[vahnfox]

Abe_Froeman wrote...

So this site associated with the workaround is down:

5. Go to this website and register on it: legion.cal24.pl/me2/

Is there any alternative at the moment?

You can just start a new game importing your ME2 character into your ME2 game and copy the facecode when you get to the character creation screen.

[FeministShep]

Ok, here's how i see it. I think what happened is obvious. Bioware put off the face issue and never got around to fixing it.  They were hoping players wouldn't care or wouldn't notice. I don't buy this is a bug. I think the face importation doesn't work because they simply did not put the feature in when they coded the game.

I don't buy the argument that people who are upset over this issue are somehow being shallow for bringing this up. Face importation was something expected; it wasn't like it was an added feature. And 50+ dollars isn't much in the grand scheme of things, but it's alot of money to be spent on entertainment and people are right to have high standards about the product. This is a profesional, million dollar budget game. Simply ignoring the face importation issue is unprofesional at best, lazy at worst. Bioware set up the expectation of this with Mass Effect 2.

I am sorry you guys have lowered your standards. When Blizzard and Bethesda make a product, it is done when it is done. No excuses about release dates or budget constraints. They get the job done and know the life blood of their brand name is the high quality of their products. They don't make major mistakes like this, and Bioware used to be that way. Something happened to this company after Dragon Age. I don't know if it had something to do  with EA as I have no idea what their relationship is like but something definately changed the crew. They have a real disconnect with their fans that keeps growing deeper with every release. I gave you guys the benefit of the doubt even after the recycled levels of Dragon Age 2 and SWTOR but my esteem of your professional standards have dampened significantly.

Modifié par FeministShep, 10 mars 2012 - 01:29 .

[Clarian]

Thanks for your detailed post, Vahnfox.  It looks to me like you're right on the facts.  Since playing as YOUR Shepard is so integral to the series, I myself would be quicker to assign blame than you, though.

Here's a comparison of one of my Shepards.  Same person in 1 & 2; significantly different in 3, most particulary in facial structure, which also influences a lot of other things.



(By the way, feel free to use this image for fixmasseffect3.com if desired.)

To be clear on what I did: This process that people are doing of importing from 1 to 2, then getting to the cc and flipping back and forth between import and customize, and making them match to get a face code - I did that two years ago when ME2 came out.  I did it because I wanted to make a couple small adjustments to the default import.  It was very quick and easy.

So, I never got the actual "can't import your face" error in ME3.  But that error is only the tip of the iceberg.  As laborious as it may be, we do have a workaround for it.  But that workaround doesn't address my problem: Like Vahnfox said, the whole model/animation system was apparently overhauled without much regard to whether it preserved the appearances from the previous games.  Now there's no facial structure that preserves my Shepard's appearance.  I think the nose may be no longer available.  And the tight bun has been replaced with a granny bun.

If Vahnfox is right, as I suspect, then yes, this is a major issue.  I would bet it's too big for them to be willing to fix it. But unless it's fixed, I'm not playing this game.  Or buying DLC.  

I bought this game to see my Shepards' stories.  But my Shepards aren't here.  And so their stories aren't here.  And so there's nothing for me here.

Modifié par Clarian, 10 mars 2012 - 01:34 .

[Abe_Froeman]

vahnfox wrote...

Abe_Froeman wrote...

So this site associated with the workaround is down:

5. Go to this website and register on it: legion.cal24.pl/me2/

Is there any alternative at the moment?

You can just start a new game importing your ME2 character into your ME2 game and copy the facecode when you get to the character creation screen.

Thanks, that saves some time.

[Da-Fort]

BmB23 wrote...

There is no reason to thank them for informing us they are aware of a gamebreaking issue that shouldn't have been there to begin with.

Some people are fine with alts, but here's how it works for me: Either I get my shepard back or I get my money back.

Exactly

[Pordis Shepard]

Abe_Froeman wrote...

vahnfox wrote...

Abe_Froeman wrote...
So this site associated with the workaround is down:

5. Go to this website and register on it: legion.cal24.pl/me2/

Is there any alternative at the moment?

You can just start a new game importing your ME2 character into your ME2 game and copy the facecode when you get to the character creation screen.

Thanks, that saves some time.

That will not work unless you tweaked your face in me2.  me1 faces that went unchanged through me2 will not even have a facecode.  If you started tweaking it, and cancelled--keeping the original me1---it may have the wrong code.

[FeministShep]

"I AM NOT PLAYING UNTIL I HAVE MY SHEPARD BACK www.FixMassEffect3.com "

Wow, cool link. I am so glad people aren't putting up with this.

[ThinkIntegral]

Clarian wrote...

Here's a comparison of one of my Shepards.  Same person in 1 & 2; significantly different in 3, most particulary in facial structure, which also influences a lot of other things.



(By the way, feel free to use this image for fixmasseffect3.com if desired.)
...

So, I never got the actual "can't import your face" error in ME3.  But that error is only the tip of the iceberg.  As laborious as it may be, we do have a workaround for it.  But that workaround doesn't address my problem: Like Vahnfox said, the whole model/animation system was apparently overhauled without much regard to whether it preserved the appearances from the previous games.  Now there's no facial structure that preserves my Shepard's appearance.  I think the nose may be no longer available.  And the tight bun has been replaced with a granny bun.

If Vahnfox is right, as I suspect, then yes, this is a major issue.  I would bet it's too big for them to be willing to fix it. But unless it's fixed, I'm not playing this game.  Or buying DLC.  

I bought this game to see my Shepards' stories.  But my Shepards aren't here.  And so their stories aren't here.  And so there's nothing for me here.

This right here, and yeah it's most likely the case. Vahnfox is more forgiving than I am though. I place all blame on the manager that didn't stop to think how the overhaul would affect any kind of face.  A chaneg in skull structure does not equal the same person. It works like that in real life. 

What's more annoying is that every secondary character from Anderson to Liara managed to make a good enough transition into the new model, animation, and texture except our custom Shepards. 

[blasto lives]

vahnfox wrote...

The second issue is much more concerning: I don't believe support for ME1 characters will be any more glamorous than a facecode translation. The patch we are currently waiting on will not do anything more than what our workaround currently does.

What does this mean? It means Bioware updated the head morphs for Mass Effect 3, and did not accurately re-create the existing facial features from ME1 and ME2. And the patch they are working now isn't going to add them to the game.

I think this needs to be emphasized.  I'm pretty sure this is going to be the case, although a dev comment would be nice.  Bioware undoubtedly believes they improved the face structure/animations, and it would be a ton of work to revert to the old headshape/animations.

Also, I think the wait for a patch is more likely to be weeks, not days.