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Issue importing faces into Mass Effect 3 Updated March 21


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#2301
ThinkIntegral

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Mighty_BOB_cnc wrote...

Well to be perfectly fair, NPCs like Anderson and Ash only have ONE possible look so it is a lot easier from the technical and art department side to update them while still having them mostly the same.


Versus what, the new armature and textures they had for custom shepard's in ME3?  
The progression from ME1 Anderson to ME3 Anderson is actually relatively subtle and if anything just shows the maturity of the graphics over the course of the games.

If they were able to achieve that technical feat, not just for Anderson but for our Shepards between ME1 and ME2 with fairly subtle differences I don't get why they couldn't haev done the same with ME3.

So please explain, I seriously want to know what you know. It might ease my mind.

#2302
Ryuna

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colouroflife wrote...

What we need is not patience but
what we need is PRESSURE !
Otherwise we may well have to wait for months
at least, if we are lucky. We purchased a complete software, not a beta
one and no customer has to know about software codes or how difficult
to re-write them.


Give us our Shepards back!
VOTE HERE TO SHOW BIOWARE WERE NOT HAPPY.
http://social.biowar...20/polls/29029/


And spread this around!!
http://www.fixmasseffect3.com/


#2303
aspen_matthews

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JBauer24Tactics wrote...

Ok guys i would really appreciate some help with http://masseffecttoo...rg/v2/index.php as ive been stuck for a few hours.

Basically, I am trying to locate my .xbsav files. When I use Modio,I can see is Char_Prep, then, when I go into 'File Contents', I only see 'player.sav' and 'state.sav'. How do I locate the xbsav files? This is by using the 'Mass Effect 2 Importer' file from my xbox 360.



When you're creating your new game save file on your  360, are you manually saving after you wake up Lazarus base?  

#2304
DINOSAURUS

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Mac user here. Tried Modio, but apparently Macs stomach Modio about as well as Garrus stomachs a burrito. Whenever I open it, all I get is a wall of text.

Any Mac-friendly workarounds for Xbox360?

#2305
batman22

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Chris Priestly wrote...

Update: Hi Everyone.

We want to keep everyone up to date on this issue as we know how strongly many you feel about this. I will continue to update this thread as we have more information.

We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +. The Mass Effect team continues to investigate fixes for these issues and they are top priority concerns for everyone here.

Again, when we have more news, we will let everyone know. Thanks again for your patience.



:devil:



What a BS update "mass effect team continues to investigate fixes" i mean can we get a real update like how long is this fix going to take.

#2306
Latin Mafia III

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batman22 wrote...

Chris Priestly wrote...

Update: Hi Everyone.

We want to keep everyone up to date on this issue as we know how strongly many you feel about this. I will continue to update this thread as we have more information.

We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +. The Mass Effect team continues to investigate fixes for these issues and they are top priority concerns for everyone here.

Again, when we have more news, we will let everyone know. Thanks again for your patience.



:devil:



What a BS update "mass effect team continues to investigate fixes" i mean can we get a real update like how long is this fix going to take.



They give you an update & you're upset about it? At least this shows that they're not just sitting there watching people complain about it. They don't know how long it's going to take hence why they didn't give you a date just so you can get more upset if it's not fixed by then. If you've ever tried to debug coding you will understand how tedious & painstakingly slow the process can take looking at every line of code to see what the problem is. They understand this is a serious issue. You can either take their word & let them continue to work at it or complain some more.

Modifié par Latin Mafia III, 10 mars 2012 - 07:55 .


#2307
ThinkIntegral

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Latin Mafia III wrote...

They give you an update & you're upset about it? At least this shows that they're not just sitting there watching people complain about it. They don't know how long it's going to take hence why they didn't give you a date just so you can get more upset if it's not fixed by then. If you've ever tried to debug coding you will understand how tedious & painstakingly slow the process can take looking at every line of code to see what the problem is. They understand this is a serious issue. You can either take their word & let them continue to work at it or complain some more.


You do realize he said essentially the same thing he said in the very first post he made that started this thread right?

Modifié par ThinkIntegral, 10 mars 2012 - 07:58 .


#2308
Latin Mafia III

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ThinkIntegral wrote...

Latin Mafia III wrote...

They give you an update & you're upset about it? At least this shows that they're not just sitting there watching people complain about it. They don't know how long it's going to take hence why they didn't give you a date just so you can get more upset if it's not fixed by then. If you've ever tried to debug coding you will understand how tedious & painstakingly slow the process can take looking at every line of code to see what the problem is. They understand this is a serious issue. You can either take their word & let them continue to work at it or complain some more.


You do realize he said exactly the same thing he said in the very first post he made that started this thread right?



What did you expect? The game has only been out for a little over 4 days, that doesn't give them that much time to look at millions of lines of coding looking to see what went wrong. I know there were a few that said they had problems when the got the game a week earlier; but how were they supposed to know if this was a minor problem that only a few people had or a major problem that everybody had?

Don't kill the messenger. You asked for an update & they gave you one. They didn't have to but they did. If you want an ETA, that is something that is not likely due to what I stated before with them not wanting people to lash out at them for not putting out a patch in the time that they said.

Modifié par Latin Mafia III, 10 mars 2012 - 08:03 .


#2309
batman22

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Latin Mafia III wrote...

batman22 wrote...

Chris Priestly wrote...

Update: Hi Everyone.

We want to keep everyone up to date on this issue as we know how strongly many you feel about this. I will continue to update this thread as we have more information.

We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +. The Mass Effect team continues to investigate fixes for these issues and they are top priority concerns for everyone here.

Again, when we have more news, we will let everyone know. Thanks again for your patience.



:devil:



What a BS update "mass effect team continues to investigate fixes" i mean can we get a real update like how long is this fix going to take.



They give you an update & you're upset about it? At least this shows that they're not just sitting there watching people complain about it. They don't know how long it's going to take hence why they didn't give you a date just so you can get more upset if it's not fixed by then. If you've ever tried to debug coding you will understand how tedious & painstakingly slow the process can take looking at every line of code to see what the problem is. They understand this is a serious issue. You can either take their word & let them continue to work at it or complain some more.


I  will not stop complaining untill this game is fixed, they had 2yrs to make this game so how could they mess up on the most important part of it, that tells me they knew about it and realsed the game anyway.                                                        (game came out on the 6th and i have yet to play the single player part of the game because of this issue)

#2310
Lil Furry One

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At least we now know they are working on it. Chris, thank you for keeping us in the loop. Hoping the solution comes soon.

Modifié par Lil Furry One, 10 mars 2012 - 08:06 .


#2311
JBauer24Tactics

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aspen_matthews wrote...

JBauer24Tactics wrote...

Ok guys i would really appreciate some help with http://masseffecttoo...rg/v2/index.php as ive been stuck for a few hours.

Basically, I am trying to locate my .xbsav files. When I use Modio,I can see is Char_Prep, then, when I go into 'File Contents', I only see 'player.sav' and 'state.sav'. How do I locate the xbsav files? This is by using the 'Mass Effect 2 Importer' file from my xbox 360.



When you're creating your new game save file on your  360, are you manually saving after you wake up Lazarus base?  


Im not making any new save files. This is because I sold Mass Effect 2 and can't do this. Therefore I'm using save files deep in the game. I haven't tried it with the "Mass Effect 2" files directly (as I'm sacred because you can't copy the files- only move) - I am using "Mass Effect 2" importer....although I didn't think this would make a difference?

Modifié par JBauer24Tactics, 10 mars 2012 - 09:15 .


#2312
batman22

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Latin Mafia III wrote...

ThinkIntegral wrote...

Latin Mafia III wrote...

They give you an update & you're upset about it? At least this shows that they're not just sitting there watching people complain about it. They don't know how long it's going to take hence why they didn't give you a date just so you can get more upset if it's not fixed by then. If you've ever tried to debug coding you will understand how tedious & painstakingly slow the process can take looking at every line of code to see what the problem is. They understand this is a serious issue. You can either take their word & let them continue to work at it or complain some more.


You do realize he said exactly the same thing he said in the very first post he made that started this thread right?



What did you expect? The game has only been out for a little over 4 days, that doesn't give them that much time to look at millions of lines of coding looking to see what went wrong. I know there were a few that said they had problems when the got the game a week earlier; but how were they supposed to know if this was a minor problem that only a few people had or a major problem that everybody had?

Don't kill the messenger. You asked for an update & they gave you one. They didn't have to but they did. If you want an ETA, that is something that is not likely due to what I stated before with them not wanting people to lash out at them for not putting out a patch in the time that they said.


Yes i ask for an update but i did not want a recycled answer from 3 days ago.

#2313
Levitusm

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Latin Mafia III wrote...

ThinkIntegral wrote...

Latin Mafia III wrote...

They give you an update & you're upset about it? At least this shows that they're not just sitting there watching people complain about it. They don't know how long it's going to take hence why they didn't give you a date just so you can get more upset if it's not fixed by then. If you've ever tried to debug coding you will understand how tedious & painstakingly slow the process can take looking at every line of code to see what the problem is. They understand this is a serious issue. You can either take their word & let them continue to work at it or complain some more.


You do realize he said exactly the same thing he said in the very first post he made that started this thread right?



What did you expect? The game has only been out for a little over 4 days, that doesn't give them that much time to look at millions of lines of coding looking to see what went wrong. I know there were a few that said they had problems when the got the game a week earlier; but how were they supposed to know if this was a minor problem that only a few people had or a major problem that everybody had?

Don't kill the messenger. You asked for an update & they gave you one. They didn't have to but they did. If you want an ETA, that is something that is not likely due to what I stated before with them not wanting people to lash out at them for not putting out a patch in the time that they said.


You do realize the game went gold months ago? As in ready to ship. Tested. They had plenty of time to double and triple check quality and get this issue resolved before it became an issue. Also it is pretty sorry of them to have removed so many options from the character creator when they knew many many many of their players would have imported from Mass Effect 1. It shows negligence and sloppy work.

#2314
Latin Mafia III

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batman22 wrote...

Latin Mafia III wrote...

ThinkIntegral wrote...

Latin Mafia III wrote...

They give you an update & you're upset about it? At least this shows that they're not just sitting there watching people complain about it. They don't know how long it's going to take hence why they didn't give you a date just so you can get more upset if it's not fixed by then. If you've ever tried to debug coding you will understand how tedious & painstakingly slow the process can take looking at every line of code to see what the problem is. They understand this is a serious issue. You can either take their word & let them continue to work at it or complain some more.


You do realize he said exactly the same thing he said in the very first post he made that started this thread right?



What did you expect? The game has only been out for a little over 4 days, that doesn't give them that much time to look at millions of lines of coding looking to see what went wrong. I know there were a few that said they had problems when the got the game a week earlier; but how were they supposed to know if this was a minor problem that only a few people had or a major problem that everybody had?

Don't kill the messenger. You asked for an update & they gave you one. They didn't have to but they did. If you want an ETA, that is something that is not likely due to what I stated before with them not wanting people to lash out at them for not putting out a patch in the time that they said.


Yes i ask for an update but i did not want a recycled answer from 3 days ago.


Well what does that tell you? That there is nothing new to tell you. They're still working on the fix & when they find out something new, they will let you know. If you're trying to fix something & people kept bugging you & asking you to tell them if you fixed it yet when you haven't, what would you tell them?

#2315
batman22

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Levitusm wrote...

Latin Mafia III wrote...

ThinkIntegral wrote...

Latin Mafia III wrote...

They give you an update & you're upset about it? At least this shows that they're not just sitting there watching people complain about it. They don't know how long it's going to take hence why they didn't give you a date just so you can get more upset if it's not fixed by then. If you've ever tried to debug coding you will understand how tedious & painstakingly slow the process can take looking at every line of code to see what the problem is. They understand this is a serious issue. You can either take their word & let them continue to work at it or complain some more.


You do realize he said exactly the same thing he said in the very first post he made that started this thread right?



What did you expect? The game has only been out for a little over 4 days, that doesn't give them that much time to look at millions of lines of coding looking to see what went wrong. I know there were a few that said they had problems when the got the game a week earlier; but how were they supposed to know if this was a minor problem that only a few people had or a major problem that everybody had?

Don't kill the messenger. You asked for an update & they gave you one. They didn't have to but they did. If you want an ETA, that is something that is not likely due to what I stated before with them not wanting people to lash out at them for not putting out a patch in the time that they said.


You do realize the game went gold months ago? As in ready to ship. Tested. They had plenty of time to double and triple check quality and get this issue resolved before it became an issue. Also it is pretty sorry of them to have removed so many options from the character creator when they knew many many many of their players would have imported from Mass Effect 1. It shows negligence and sloppy work.


You said it perfectly.

#2316
Mighty_BOB_cnc

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ThinkIntegral wrote...

Mighty_BOB_cnc wrote...

Well to be perfectly fair, NPCs like Anderson and Ash only have ONE possible look so it is a lot easier from the technical and art department side to update them while still having them mostly the same.


Versus what, the new armature and textures they had for custom shepard's in ME3?  
The progression from ME1 Anderson to ME3 Anderson is actually relatively subtle and if anything just shows the maturity of the graphics over the course of the games.

If they were able to achieve that technical feat, not just for Anderson but for our Shepards between ME1 and ME2 with fairly subtle differences I don't get why they couldn't haev done the same with ME3.

So please explain, I seriously want to know what you know. It might ease my mind.


Well, nothing I can say would, or even should, ease your mind.  They get paid to make sure stuff works and they failed at that.  There is no technical reason why you shouldn't be able to have an identical shep but with higher-res textures and hair, and if their engineers are good, even a higher-res mesh. 

#2317
ThinkIntegral

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Latin Mafia III wrote...

What did you expect? The game has only been out for a little over 4 days, that doesn't give them that much time to look at millions of lines of coding looking to see what went wrong. I know there were a few that said they had problems when the got the game a week earlier; but how were they supposed to know if this was a minor problem that only a few people had or a major problem that everybody had?


Becuase they have an entire QA department and a sufficient amount of documentation to figure out whether it was a minor or major problem before hand ?   And while I see your point, I'd counter argue by saying 4 days could very well be a good amount of time. You and I both don't know how well or fast their team works.  Somebody on the team that worked on that particular module of code or system must have some abstract idea of what's really going on at least by the second day; that's what the design phase and documentation of software is for.

Latin Mafia III wrote...

Don't kill the messenger. You asked for an update & they gave you one. They didn't have to but they did. If you want an ETA, that is something that is not likely due to what I stated before with them not wanting people to lash out at them for not putting out a patch in the time that they said.


Okay, technically you're right.  They did give an update; not a very useful one outside of pointing out the obvious but an update nonetheless.

In my opinion there's a worse backlash in not giving an ETA.  It's not like they have to give a flat out promise.  They could just say, "we'll try our best to get it out in a month."  That isn't that hard and I think most people in this thread are reasonable enough to accept that even if BioWare fails in meeting that deadline provided they attempted in good faith to meet that deadline.  It shows they care.

#2318
DaniOK

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The only answer is that they were concerned only about PS3 nogaems console which doesnt have ME1 and such problems.

#2319
dantares83

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i want to know when this will be fixed coz im not playing the game until my Shepard returns...

#2320
Latin Mafia III

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Levitusm wrote...

Latin Mafia III wrote...

ThinkIntegral wrote...

Latin Mafia III wrote...

They give you an update & you're upset about it? At least this shows that they're not just sitting there watching people complain about it. They don't know how long it's going to take hence why they didn't give you a date just so you can get more upset if it's not fixed by then. If you've ever tried to debug coding you will understand how tedious & painstakingly slow the process can take looking at every line of code to see what the problem is. They understand this is a serious issue. You can either take their word & let them continue to work at it or complain some more.


You do realize he said exactly the same thing he said in the very first post he made that started this thread right?



What did you expect? The game has only been out for a little over 4 days, that doesn't give them that much time to look at millions of lines of coding looking to see what went wrong. I know there were a few that said they had problems when the got the game a week earlier; but how were they supposed to know if this was a minor problem that only a few people had or a major problem that everybody had?

Don't kill the messenger. You asked for an update & they gave you one. They didn't have to but they did. If you want an ETA, that is something that is not likely due to what I stated before with them not wanting people to lash out at them for not putting out a patch in the time that they said.


You do realize the game went gold months ago? As in ready to ship. Tested. They had plenty of time to double and triple check quality and get this issue resolved before it became an issue. Also it is pretty sorry of them to have removed so many options from the character creator when they knew many many many of their players would have imported from Mass Effect 1. It shows negligence and sloppy work.


What about Skyrim? How many glitches were in that game when it launched? Oh yeah, too many to count. Yet the community stayed patient while the devs worked out a patch. Bioware is an amazing developer, but if their fans are so quick to turn hostile & bash them to no end, then why would they work fast to put out a fix? Obviously there are people out there who could care less about the face import & are thouroughly enjoying the game so they could easily cater to them & not the "fans" that constantly hate on them. They already made their money when you bought the game so technically, they don't have to work out a fix if they don't want to. But they're not like that, they understand that something went wrong with the coding & they are working to fix it FOR YOU. If I remember correctly, the face ID worked fine in the demo so somebody must have screwed up when debugging the game & changed something that threw the system off.

Main point: it doesn't matter if the problem existed 3 months ago, 6 months ago or 1 year ago, they are working on a fix & you should be greatful that they are despite all the negativity.

#2321
Whole Particle

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Druscylla wrote...

Also my character had an asset not found in ME2 from ME1 - purple eyes. But when I transfered her, she still had purple eyes. So its feasible to assume my Shep would retain this - even though it is not a slider choice in ME3 as it was not an option in ME2.



Now that's definitely curious to me.

If there's an ME1 choice not available in ME2 by default that *does* transfer over to ME2, then I see no reason why there may be some ME1 or ME2 options that don't appear in the ME3 CC that could very well transfer over with an import.

Since it seems a ton of people are concerned over the fact that there options are "missing" from the ME3 slider, they may not have as much to worry about if BW does something similar here.

#2322
TRUTHMACHINE

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vahnfox wrote...

Cootie wrote...

Chris Priestly wrote...

Update: Hi Everyone.

We want to keep everyone up to date on this issue as we know how strongly many you feel about this. I will continue to update this thread as we have more information.

We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +. The Mass Effect team continues to investigate fixes for these issues and they are top priority concerns for everyone here.

Again, when we have more news, we will let everyone know. Thanks again for your patience.



:devil:


I'm  glad to hear it, and I'm really looking forward to playing the game!
But for now, I'll just wait for more news.

Thank you, though.


This exactly what I was afraid of.
The fix is going to merely change ME1 faces into face codes.
This is not going to make our Shepards look the right way. It will do the exact same thing as the workaround we have been using.

So I am returning this game and getting a refund.

I'm sorry, guys. This just isn't acceptable.


i think you are gonna be proved right. this is being treated as an 'error." as if its a bug. its not a bug if the me3 cc is missing options that were in me1 and 2. at the end of the day it appears OUR sheps are gone forever.

"OUR" story was told and ended in me2 never to be completed....

#2323
Mighty_BOB_cnc

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ThinkIntegral wrote...

Latin Mafia III wrote...

What did you expect? The game has only been out for a little over 4 days, that doesn't give them that much time to look at millions of lines of coding looking to see what went wrong. I know there were a few that said they had problems when the got the game a week earlier; but how were they supposed to know if this was a minor problem that only a few people had or a major problem that everybody had?


Becuase they have an entire QA department and a sufficient amount of documentation to figure out whether it was a minor or major problem before hand ?   And while I see your point, I'd counter argue by saying 4 days could very well be a good amount of time. You and I both don't know how well or fast their team works.  Somebody on the team that worked on that particular module of code or system must have some abstract idea of what's really going on at least by the second day; that's what the design phase and documentation of software is for.


How many of their engineers took the week off to go to the Game Developers Conference this week? :P

#2324
ThinkIntegral

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Mighty_BOB_cnc wrote...

ThinkIntegral wrote...

Latin Mafia III wrote...

What did you expect? The game has only been out for a little over 4 days, that doesn't give them that much time to look at millions of lines of coding looking to see what went wrong. I know there were a few that said they had problems when the got the game a week earlier; but how were they supposed to know if this was a minor problem that only a few people had or a major problem that everybody had?


Becuase they have an entire QA department and a sufficient amount of documentation to figure out whether it was a minor or major problem before hand ?   And while I see your point, I'd counter argue by saying 4 days could very well be a good amount of time. You and I both don't know how well or fast their team works.  Somebody on the team that worked on that particular module of code or system must have some abstract idea of what's really going on at least by the second day; that's what the design phase and documentation of software is for.


How many of their engineers took the week off to go to the Game Developers Conference this week? :P


DOH :P

#2325
Abe-kun

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I guess when I can't play with my Shepard I should go for a drink... a really long drink...

Hoping that I wont be to loud and not spill all the drinks on the Cit... well where ever I'm going...