8899 réponses à ce sujet

[1490]

deljohn wrote...

Perhaps BioWare decided was more economical to put up with the blowback than develop a bridge for those of us who made decisions on Shep's look way back in MA1. Not the most customer-focused decision in my book, but it seems more plausible than it being a bug that they just missed. However, a little more honesty would be appreciated... 

I really think the EA buyout had a lot to do with this.  Before their "reformation," EA was famous for buying out gaming developers and using their name to put out poor quality products with good advertising and mass marketing appeal.  I think they've gotten better, but I could very easily see this as a "business decision."  It is likely they figured their game would be more marketable to a mass audience with better facial graphics, and that the amount of new buyers they would get by improving graphics would outweigh the amount they lost who were upset with the facial import problems.

I do want to say I appreciate them updating us about what's going on.  I'm still going to plug the poll I made: social.bioware.com/poll.php ,also at the bottom of my comments in the sig area.  I think it will be good for them to examine some actual numbers and percentages of people who are affected by this, so please vote.  For those of you who voted already, thank you for supporting!

Modifié par 1490, 10 mars 2012 - 01:48 .

[Ryuna]

colouroflife wrote...

What we need is not patience but
what we need is PRESSURE ! Otherwise we may well have to wait for months
at least, if we are lucky. We purchased a complete software, not a beta
one and no customer has to know about software codes or how difficult
to re-write them.

Give us our Shepards back!
VOTE HERE TO SHOW BIOWARE WERE NOT HAPPY.
http://social.biowar...20/polls/29029/


And spread this around!!
http://www.fixmasseffect3.com/

[1490]

@Ryuna: you especially. Thanks so much for helping spread the word!

[Clarian]

FemShep 4 President wrote...

I just can't start the game without my Shep.

Completely agree with everything you said, and...

...best username ever.

[lil Conner]

Bad animations √ .
Characters disappearing while in cut scenes or popping in and out √ .
Reloading like im on drugs,√ .
Not being able to import my Shepard who i played over 100 hrs+,√ ...
feeling like doing this

Modifié par lil Conner, 10 mars 2012 - 09:22 .

[eternalnightmare13]

 I'm not about to lynch BW over this, but I can see how some folks are pissed.  I was merely annoyed since I do have custom Sheps but only tweeked a few things like hair, eye color, complexion, skin tone, and facial hair.  I was able to pretty much recreate my main Shep easily just referencing a screen shot.  But people that tweek the hell outta everything in the character creator I can see why they'd be pissed.  BW has gone down hill since EA bought 'em out, but I'm willing to give 'em a second chance and see if they can fix it quickly.  Although, I seriously wonder WTF is going on with their quality assurance team over there...

[1490]

eternalnightmare13 wrote...

 I'm not about to lynch BW over this, but I can see how some folks are pissed.  I was merely annoyed since I do have custom Sheps but only tweeked a few things like hair, eye color, complexion, skin tone, and facial hair.  I was able to pretty much recreate my main Shep easily just referencing a screen shot.  But people that tweek the hell outta everything in the character creator I can see why they'd be pissed.  BW has gone down hill since EA bought 'em out, but I'm willing to give 'em a second chance and see if they can fix it quickly.  Although, I seriously wonder WTF is going on with their quality assurance team over there...

It's kind of a luck thing too.  Depending on what you used to create the face in the previous games, it's easier or harder. With a lot of time and tweaking, I was able to get one of my femsheps to look very similar to the original. I mean, it was still noticeably different, but I could suspend enough disbelief to deal with it. My main dude Shep on the other hand, I couldn't get close AT ALL. No facial shapes available in ME3 even got close to what he had, a lot of his facial features were unavailable, eye color was unavailable and so was the hair color.  Some people can recreate their Shepards ok, but a lot of them are royally screwed.

[Abe_Froeman]

eternalnightmare13 wrote...

 I'm not about to lynch BW over this, but I can see how some folks are pissed.  I was merely annoyed since I do have custom Sheps but only tweeked a few things like hair, eye color, complexion, skin tone, and facial hair.  I was able to pretty much recreate my main Shep easily just referencing a screen shot.  But people that tweek the hell outta everything in the character creator I can see why they'd be pissed.  BW has gone down hill since EA bought 'em out, but I'm willing to give 'em a second chance and see if they can fix it quickly.  Although, I seriously wonder WTF is going on with their quality assurance team over there...

A quick fix would have been a patch rolled out for launch, since this was clearly a known issue. 

Going silent after saying you are aware of the cause of the problem just lacks common sense. You would think that people creating games in the industry with the most engaged consumer group in the world would have the common decency to keep an open dialogue going; good or bad. 

[voteDC]

Chris Priestly wrote...

Update: Hi Everyone.

We want to keep everyone up to date on this issue as we know how strongly many you feel about this. I will continue to update this thread as we have more information.

We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +. The Mass Effect team continues to investigate fixes for these issues and they are top priority concerns for everyone here.

Again, when we have more news, we will let everyone know. Thanks again for your patience.

Well thanks for the update but I confess I'd like to know how this was missed during development and testing. I would have thought it was one of the first things that would have been noticed since it happens right at the start of the game.

Modifié par voteDC, 10 mars 2012 - 02:33 .

[Layn]

gah i've tried making a new face, but whatever i do... it just looks wrong! it completely takes me out of the game. but oh well i'll have to make do... i guess... urgh

[1490]

voteDC wrote...

Well thanks for the update but I confess I'd like to know how this was missed during development and testing. I would have thought it was one of the first things that would have been noticed since it happens right at the start of the game.

Unfortunately, Bioware/EA did know about the issue and chose to release the game with the error intact. See this help page, which is dated 3/1/12 before the release: help.ea.com/article/will-i-be-able-to-import-a-save-file-from-steam-into-mass-effect-3

[Shinobi-Kun]

Abe_Froeman wrote...

eternalnightmare13 wrote...

 I'm not about to lynch BW over this, but I can see how some folks are pissed.  I was merely annoyed since I do have custom Sheps but only tweeked a few things like hair, eye color, complexion, skin tone, and facial hair.  I was able to pretty much recreate my main Shep easily just referencing a screen shot.  But people that tweek the hell outta everything in the character creator I can see why they'd be pissed.  BW has gone down hill since EA bought 'em out, but I'm willing to give 'em a second chance and see if they can fix it quickly.  Although, I seriously wonder WTF is going on with their quality assurance team over there...

A quick fix would have been a patch rolled out for launch, since this was clearly a known issue. 

Going silent after saying you are aware of the cause of the problem just lacks common sense. You would think that people creating games in the industry with the most engaged consumer group in the world would have the common decency to keep an open dialogue going; good or bad. 

Agreed, they should have some link on the official site with updates, rather then having to scroll through the forums to find information. 

It is extremely disheartening that such a fundamental part of the game, who's innovation with save game continuation is not only a major selling point for the franchise, but a large reason I even purchased the game continues to go completely missing.  I don't consider this a bug as no ME1 imports, from what I have seen, work at all.  The functionality is completely, totally and utterly missing.  

It amazes me that a studio that has conducted itself so well in the past, could screw up so wonderfully.  An especially thoughtless move when you consider they wish to continue on with the franchise and that alot of their future success rests on an MMORPG with which slow updates and responses as witnessed here, would be detrimental to their sales and stock price. 

I am very disappointed, I even bought an Xbox just to continue the fight with my shepard, now I wish I had just rerolled on my PS3 or even pirated it on the PC if this is what my loyalty and money buys me.  I know I am being over dramatic, but I am so very disappointed and saddened by this turn of events. 

 I understand things like this can happen, but for it to be 3 days after the release, 5 days for Americans, with no communication or end in sight...it's just hard to take.

Modifié par Shinobi-Kun, 10 mars 2012 - 02:40 .

[TRUTHMACHINE]

Latin Mafia III wrote...

ThinkIntegral wrote...

Latin Mafia III wrote...

It's not unreasonable, but people calling Bioware lazy, uncaring & other things of that nature, it's rediculous. These so called "fans" are not fans at all & are just grumpy people who are upset that their new Shepard looks different than their old Shepard. I understand that it is a big issue but to say that the entire game (Including gameplay, storyline, graphics, mechanics, voice acting etc) is ruined for them because they can't make their Shepard look the same is a HUGE stretch.

The game itself is great but people can't enjoy it because of the face. It's a personal preference problem that Bioware IS working to fix despite the hate.

Arguably and I'm inclined to agree, but can you really blame them?  For some they don't know much else to think. Plus they overly frustrated they're unable to enjoy a game they've been waiting 2 years for.  To say they aren't fans is ridiculous. These people are equally as much fans as the people that just use Sheploo.  The only difference is that these people are more involved with the ME universe because they placed a personal creation into the game that allowed them to do so. 

To dismiss their feelings that the game is effectively ruined is to just gloss over, marginalize, and invalidate their opinions.  How f'ed is that?

And yeah I don't disagree with you that BW is taking the effort. I don't think anyone is gonna deny that. Like I said, people want new information.

Nobody is dissmissing them. They have a legit reason to be upset about this. I'm just simply pointing out that it's not fair to bash an entire game & its developer because one feature that you care about doesn't work correctly. I'm not saying that they shouldn't be upset, I'm just saying that they shouldn't base the entire game's quality based on that one feature.

what if that "one feature" you talk about is the total removal of the cover system? you see how ONE ruined feature can destroy an entire games quality to many. think your posts through man. for many like myself having the shepard i created many years ago is as essential to the experience as the cover system.

this mistake by bioware undermines the WHOLE game. i've been doing multiplayer only waiting for an update. and thats starting to get real old. 

if the CC is fixed and i judge the game to be awesome it will permanently sit in my game collection right next to me1 and me2.

if this is not fixed i'll play 1 to 2 playthroughs with a default shep, sell the game back to gamestop and judge the whole trillogy to have FAILED in its promise. and by the looks of things i'd be joining an increasing group unfortunatly...

[Shinobi-Kun]

1490 wrote...

voteDC wrote...

Well thanks for the update but I confess I'd like to know how this was missed during development and testing. I would have thought it was one of the first things that would have been noticed since it happens right at the start of the game.

Unfortunately, Bioware/EA did know about the issue and chose to release the game with the error intact. See this help page, which is dated 3/1/12 before the release: help.ea.com/article/will-i-be-able-to-import-a-save-file-from-steam-into-mass-effect-3

Wow that hurts even more, that they knew about this issue, considered it and just didn't care enough to fix it.  They thought, perhaps correctly, that most gamers don't give a damn.  That we are just pigs happily consuming whatever slop they have on hand to feed us with from their less then adequete trough.  I see the future of gaming in this, with preplanned content stripped purposefully for DLC, with major issues, (Skyrim ps3 lag as another example), known about, ignored or glazed over and a just ****** poor attitude from the actual team showing not a care in the world.  I don't know if I will be continuing with EA, I thought that Bioware would continue to turn out quality products, unaffected by EA's leadership, but it would seem that I was wrong.  I will be giving serious thought to the continuation of my subscription to SWTOR, as I am not completely satisfied with that either.  Seems that once EA and Bioware have our money, the transaction as far as they are concerned, is concluded.

[Kappa Neko]

Received my copy today.
Got the error message as expected (ME1 import + purple eyes= doomed). Typed in the work-around face code.
Now I'll finally find out how much the new look bothers me...

Btw, my decisions carried over perfectly. Thank god at least that worked!

[Shinobi-Kun]

Latin Mafia III wrote...

ThinkIntegral wrote...

Latin Mafia III wrote...

It's not unreasonable, but people calling Bioware lazy, uncaring & other things of that nature, it's rediculous. These so called "fans" are not fans at all & are just grumpy people who are upset that their new Shepard looks different than their old Shepard. I understand that it is a big issue but to say that the entire game (Including gameplay, storyline, graphics, mechanics, voice acting etc) is ruined for them because they can't make their Shepard look the same is a HUGE stretch.

The game itself is great but people can't enjoy it because of the face. It's a personal preference problem that Bioware IS working to fix despite the hate.

Arguably and I'm inclined to agree, but can you really blame them? For some they don't know much else to think. Plus they overly frustrated they're unable to enjoy a game they've been waiting 2 years for. To say they aren't fans is ridiculous. These people are equally as much fans as the people that just use Sheploo. The only difference is that these people are more involved with the ME universe because they placed a personal creation into the game that allowed them to do so.

To dismiss their feelings that the game is effectively ruined is to just gloss over, marginalize, and invalidate their opinions. How f'ed is that?

And yeah I don't disagree with you that BW is taking the effort. I don't think anyone is gonna deny that. Like I said, people want new information.

Nobody is dissmissing them. They have a legit reason to be upset about this. I'm just simply pointing out that it's not fair to bash an entire game & its developer because one feature that you care about doesn't work correctly. I'm not saying that they shouldn't be upset, I'm just saying that they shouldn't base the entire game's quality based on that one feature.

I agree it's not right to bash Bioware for their shortcomings in this matter, if proper communication channels were open.  If any of you work in the service industry in any capacity you will know it is simply not acceptable to have no communication what-so-ever as to when an issue will be completed, (approximations acceptable) and a status update.  It doesn't take them 5 minutes to jump on, pop a status update on their site and not on the forums, and let us know it is a priority for them as an organisation. 

Also we are not talking about a small amount of functionalty, this is and always has been an integral part of the experience.  It is a major selling point as demonstrated in the trailers, tag lines and promotional articles.  Finish the fight with Shepard, I would really bloody like to. 

I am grateful that they are fixing the problem, and I am thankful that they have at least some form of feedback.  Maybe there is and I simply don't know about it, but it is annoying that I am expected to hunt it down myself instead of have it listed on the site, or even in the great little news feed that they have, which I love.

Modifié par Shinobi-Kun, 10 mars 2012 - 02:55 .

[1490]

Shinobi-Kun wrote...

Wow that hurts even more, that they knew about this issue, considered it and just didn't care enough to fix it.  They thought, perhaps correctly, that most gamers don't give a damn.  That we are just pigs happily consuming whatever slop they have on hand to feed us with from their less then adequete trough.  I see the future of gaming in this, with preplanned content stripped purposefully for DLC, with major issues, (Skyrim ps3 lag as another example), known about, ignored or glazed over and a just ****** poor attitude from the actual team showing not a care in the world.  I don't know if I will be continuing with EA, I thought that Bioware would continue to turn out quality products, unaffected by EA's leadership, but it would seem that I was wrong.  I will be giving serious thought to the continuation of my subscription to SWTOR, as I am not completely satisfied with that either.  Seems that once EA and Bioware have our money, the transaction as far as they are concerned, is concluded.

I think it's mostly an EA thing, and that's what most of us ME1 players feared when Bioware was bought up by them. Before they were purchased, Bioware had a track record of making excellent games. EA had a record of buying out companies for their names and dissolving or severely altering them, churning out cheap, mass-appeal games.  I think it's a simple equation of money: they know hardcore fans will buy the game anyway, and by this point are less important to please than trying to get in new buyers with better facial graphics and animation.

[Shinobi-Kun]

1490 wrote...

Shinobi-Kun wrote...

Wow that hurts even more, that they knew about this issue, considered it and just didn't care enough to fix it.  They thought, perhaps correctly, that most gamers don't give a damn.  That we are just pigs happily consuming whatever slop they have on hand to feed us with from their less then adequete trough.  I see the future of gaming in this, with preplanned content stripped purposefully for DLC, with major issues, (Skyrim ps3 lag as another example), known about, ignored or glazed over and a just ****** poor attitude from the actual team showing not a care in the world.  I don't know if I will be continuing with EA, I thought that Bioware would continue to turn out quality products, unaffected by EA's leadership, but it would seem that I was wrong.  I will be giving serious thought to the continuation of my subscription to SWTOR, as I am not completely satisfied with that either.  Seems that once EA and Bioware have our money, the transaction as far as they are concerned, is concluded.

I think it's mostly an EA thing, and that's what most of us ME1 players feared when Bioware was bought up by them. Before they were purchased, Bioware had a track record of making excellent games. EA had a record of buying out companies for their names and dissolving or severely altering them, churning out cheap, mass-appeal games.  I think it's a simple equation of money: they know hardcore fans will buy the game anyway, and by this point are less important to please than trying to get in new buyers with better facial graphics and animation.

I agree entirely, but like all large scale organisations of today it would seem, it is a short sighted decision that will hinder their brand and reduce profits in the future.  In the future I don't believe I will be preordering EA produced software without careful scrutiny and I will be informing my friends similarily.  Before this fiasco I would happily drop significant cash on a Bioware collectors edition without going into details on the subject and know that I would be happy with the result.  

When will stockholders hold their CEOs to higher accountability.  When will they realise that the current system of smash and grab, cut staff and quality to look good for a 3 year term, earning great profits for the 3 years and a short time after but damaging and possibly even bankrupting the organisation in the process is common place, and that steps and measures need to be levied to stop it.  Consumers need to stop acting like cattle and start using their brain.  

I too am included in this equation, if I had paid more attention to the article you linked to I would have known of the issue before the purchase was concluded and possibly contributed to the awareness level enabling a faster fix, possibly even in time for launch.

[Clarian]

jli84 wrote...

This one goes out to Bioware and any modders out there:

Could someone please get this haircut back into the game?!?

I second that.  Old version: Tight bun, fitting for a member of the Alliance military.  New Version: ....granny bun.

[tmfm2000]

This is crazy. I never thought THIS could happen in Mass Effect, which is a game fundamentally built upon the possibility to carry over a character from one game to the next one - that's the "thing" about Mass Effect, isn't it? I'll say it again: this is just crazy, I can't even get angry about it because this shouldn't even be happening. It's like if they made a new Mission Impossible movie and forgot to cast Tom Cruise for the lead. Or making The Hobbit and forget to include Bilbo in it. It's not even an oversight, it's just plain unexplainable. It's a fundamental part of the franchise, which they apparently forgot to include? It should be the first thing they did when they started making this game - make sure the character can be imported correctly from the last game, EVEN if the player happens to be a loyal customer who played ALL of the games in the series. THEN start making the new game. THEN start working on the marketing. Not the other way around. There just are no words...

Luckily my character isn't so far of from the base model, so they are still similar. Unluckily, this made me overlook the fact that the face was slightly off when I hastily started up the game after three days of looking at it on my bookshelf (oh, that's right: I got the CE box with the discs from the store on monday but wasn't allowed by Origin to play it until thursday *facepalm*). I only noticed the hair being the wrong colour, so I changed it to a darker tone and then started up the game. Now I can see that she is paler, less rought around the edges and looks about 10 years younger than my ME2 Sheppard. I'm 4 hours in and I hope they fix a way to import the right Sheppard, and then merge that face into an existing ME3 save so I wont have to start over. Please make this happen soon..?

over and out..

[1490]

Shinobi-Kun wrote...

I agree entirely, but like all large scale organisations of today it would seem, it is a short sighted decision that will hinder their brand and reduce profits in the future.  In the future I don't believe I will be preordering EA produced software without careful scrutiny and I will be informing my friends similarily.  Before this fiasco I would happily drop significant cash on a Bioware collectors edition without going into details on the subject and know that I would be happy with the result.  

When will stockholders hold their CEOs to higher accountability.  When will they realise that the current system of smash and grab, cut staff and quality to look good for a 3 year term, earning great profits for the 3 years and a short time after but damaging and possibly even bankrupting the organisation in the process is common place, and that steps and measures need to be levied to stop it.  Consumers need to stop acting like cattle and start using their brain.  

I too am included in this equation, if I had paid more attention to the article you linked to I would have known of the issue before the purchase was concluded and possibly contributed to the awareness level enabling a faster fix, possibly even in time for launch.

I didn't notice it either: I don't think 99% of us did. Why would you go look up a help page before the game is released and you don't know if you need help yet? lol. You can really connect the dots with the preorder numbers though. I read this article that explains EA got more preorders for ME3 than they would have thought: www.gameinformer.com/b/news/archive/2012/02/27/mass-effect-3-pre-orders-exceed-expectations.aspx
To a finances manager, that's guaranteed cash right there.  Assuming that pretty much all of those pre-orders are returning fans, you now have no need to please those consumers because you already have their cash. Now you focus on getting new buyers into the franchise, i.e. by upgrading the face animation at the expense of continuity so you can compete with other big-selling games.  I too will be wary about pre-ordering games now, especially from EA.

[Claire_delune99]

 I'm so happy Bioware is aware of this and trying to fix it. I was soooo dissapointed when I couldn't get my character's face from ME2:happy:

[FemShep 4 President]

...

Modifié par FemShep 4 President, 10 mars 2012 - 03:13 .

[Nuke1967]

With a suggestion on here I had screen shots done of my Mass Effect 1 Shep, went into the Mass Effect 2 face creator and exactly duplicated the face. With that I got the code to use in ME3. Bad thing is due to ME3 missing components as others have mentioned he didn't look really the same. I had to do some tweaking to the point the face  resembles the ME1 & ME2 custom Shep I made.I shared as much anger as many on the boards and on the net about this. Why they didn't add in all the custom features from ME2 same eyes,hair etc?  I have no clue.Especially when Bailey has the same hair style I had on my Shep from the first two games. When the ball dropped on Dragon Age 2 with it's rushed out the door look and save file transfer issues. I thought with ME3 pushed back they were making this game perfect so those problems wouldn't happen in the ME series. I guessed wrong.

Modifié par Nuke1967, 10 mars 2012 - 03:16 .