90 réponses à ce sujet

[MarkakaJin]

mitcho2013 wrote...

I got the CE for ME3 on PS3, registered the game and it only shows From Ashes and Amaler stuff 4 ME3. I want the soundtrack or EA will have an earful.

I'm having this kind of problem as well. It only shows From Ashes and Amalur as my registered content.
I hope they fix this fast because I want my digital soundtrack.

[Kadoosh]

I just talked to one of the online agents for the 2nd time after:
a) talking to one rude online agent yesterday (and them telling me it's game stop's issue)
calling tech support (and getting transfered to the Star Wars Department)
c) Calling tech support back and getting a case number

the agent unlocked my sound track. agent's name was Satya

[BNB42]

Just an update: spoke with an EA rep just now on the phone (I think he said his name was Ryan? Could be wrong). He acknowledged that EA/Bioware is aware of the issue and is working on a fix. Apparently now their policy (coming from the higher ups he spoke to while I was on hold) is to wait as Bioware fixes the issue entirely instead of unlocking people's soundtrack access on a case by case basis (as some lucky people posting earlier in this thread had done for them). So he basically said wait and watch the forums for the fix to be announced, and once it is that should be it. I got him to give me a case number so that in the event a fix is issued and I'm still having problems I can refer back to our conversation. He says that the main problem is that people's CE's are registering on their servers as regular editions, even though all their in-game content is there and the From Ashes code is clearly from a CE.

Hope this helps...

[loungeshep]

It does thanks!

[reson8er]

BNB42 wrote...

Just an update: spoke with an EA rep just now on the phone (I think he said his name was Ryan? Could be wrong). He acknowledged that EA/Bioware is aware of the issue and is working on a fix. Apparently now their policy (coming from the higher ups he spoke to while I was on hold) is to wait as Bioware fixes the issue entirely instead of unlocking people's soundtrack access on a case by case basis (as some lucky people posting earlier in this thread had done for them). So he basically said wait and watch the forums for the fix to be announced, and once it is that should be it. I got him to give me a case number so that in the event a fix is issued and I'm still having problems I can refer back to our conversation. He says that the main problem is that people's CE's are registering on their servers as regular editions, even though all their in-game content is there and the From Ashes code is clearly from a CE.

Hope this helps...

Thanks very much, at least it acknowledges that they do indeed know and care. Here's hoping a fix comes our way soon.

[kipac]

this issue totally killed my excitement for me3...

[cynicalandbored]

I really don't want to keep calling anyone. Can't we get an official statement somewhere on what to do?

[zeda12123]

Okay so the advisor I was tlaking to thinks this is some small scale problem and doesn't believe I have the collectors edition.
...
This is going to be how it works for awhile isn't it.


Mahendra: [/b]We will later provide you the sound track dlc manually. At the moment, its not possible because sound track online access
is not available. 
you: [/b]I see.
you: [/b]Well.
you: [/b]thank you for the time well wasted
Mahendra: [/b]You are most welcome and thanks for your understanding.
Mahendra: [/b]Thank you for contacting EA. Is there anything else I can help you with today?

Modifié par zeda12123, 07 mars 2012 - 10:44 .

[MarkakaJin]

I just want to register my game, register my content, and download my digital soundtrack. Why is it so complciated? =\\

[Yippie-kai-ay]

MarkakaJin wrote...

I just want to register my game, register my content, and download my digital soundtrack. Why is it so complciated? =

Because game companies are too cheap to include a disc. Honestly, if they had just included the soundtrack in the actual box, or at least an actual voucher code for it, this would have been a lot easier.

[UFC-G-S-P]

thought i was the only one experiencing this problem. love the ME: OST but this is just a pain, expecially after trying everything they tell you to do

[UFC-G-S-P]

Yippie-kai-ay wrote...

MarkakaJin wrote...

I just want to register my game, register my content, and download my digital soundtrack. Why is it so complciated? =

Because game companies are too cheap to include a disc. Honestly, if they had just included the soundtrack in the actual box, or at least an actual voucher code for it, this would have been a lot easier.

i was thinking the exact same thing, it would have made life easier and i would have much preferred an actual disc

[SpadeBlack]

yeah, its the same with me. I registered my copy of my CE on the site but i cant get the sound track, plus in not even sure it did anything when i downloaded my CE DLC. =(

[reson8er]

SpadeBlack wrote...

yeah, its the same with me. I registered my copy of my CE on the site but i cant get the sound track, plus in not even sure it did anything when i downloaded my CE DLC. =(

Nope you didn't receive any of the bonus armor either, this situation is unacceptable.  As someone who shelled out $80 for this, by the time we get to use it (armor) it'll be worthless. I'm getting more upset the more I think about it. 

[Iron Librarian]

BNB42 wrote...

Same exact thing happened (is happening) to me...seemingly all content in-game unlocked, multiplayer runs fine, game is registered here on BSN, Galaxy At War updates, etc...but no soundtrack.

Same here...Can someone help at bioware/EA ?

Modifié par Iron Librarian, 08 mars 2012 - 04:27 .

[Drammattex]

Same.

[zeda12123]

reson8er wrote...

SpadeBlack wrote...

yeah, its the same with me. I registered my copy of my CE on the site but i cant get the sound track, plus in not even sure it did anything when i downloaded my CE DLC. =(

Nope you didn't receive any of the bonus armor either, this situation is unacceptable.  As someone who shelled out $80 for this, by the time we get to use it (armor) it'll be worthless. I'm getting more upset the more I think about it. 

Really? None of the bonus armor? No hoodie to robo dog?

[Yomoho]

I'm not sure why Bioware/EA has not made a general post on this, as it is obviously a wide spread problem with the PS3 CE.

All I can say is for the interim, contact EA Help via the online chat feature. They were able to quickly fix the problem and the Online Pass and soundtrack are now in my Registered Content list. If you get a rep who will not help, quit, re-queue, and try again. It seems to be very hit & miss.

This is not the way to treat your best customers, EA/Bioware.

[LovelessRayne]

I did the live chat to get my soundtrack up, just make sure you have a good two hours of free time to do so. It really is a pain though to have to jump through these hoops just to get the content that you were promised from the beginning.

[Mriswith911]

Just spent about 20 minutes on the phone. The rep said it's a known issue and that Bioware is working on it. It took awhile because he first asked if I'd contacted Bioware. He put me back on hold when I told him it's Bioware's policy to have us contact EA support. When he came back he told me there's nothing he could do and offered me a coupon for future Origin service. I don't use Origin so I hung up after that point but he was courteous through the whole thing.

It's just weird that this seems to be a known issue at this point yet many of the reps don't seem to know about it. Hopefully we see a fix for this soon.

[reson8er]

UPDATE: Just got my soundtrack.

As others have pointed out, the best way to get it to show up is to contact EA Customer Service.
However, In my experience, it is best to use the option to have them call you.

My attempt initially met with more frustration as I waited 24 minutes on "Chat" to get a rep to show up, only to find that even though it stated "XXXX" has joined the chat, no one was there.

I then used the option to have EA call me, takes about 3 minutes before you get the call, but when I did it was a Customer Service Rep who asked me a several questions regarding how and what I had set up. Once we exhausted the different questions, he placed me on hold and came back withe the solution. All told it it took me 20 minutes and 54 seconds to get it done.

I would HIGHLY suggest everyone to use the call back option as it seems to be the least frustrating path.

Best of luck to all.

[BNB42]

Okay, now I'm getting ticked off. Apparently to get my content I just have to hit the literal jackpot and get a rep who'll actually help instead of deferring the problem? Geez.

[Mithos-SWE]

reson8er wrote...
Nope you didn't receive any of the bonus armor either, this situation is unacceptable.  As someone who shelled out $80 for this, by the time we get to use it (armor) it'll be worthless. I'm getting more upset the more I think about it.

ME3: N7 CE costed around $150 (1028sek) in my country (Sweden)......

And my Entitlements are not listing my N7 CE edition either or my M-55 Argus.... The bonuses from Amalur (Chakram Launcher & Reckoner-Knight) is listed, and so are From Ashes.......

Annoying like I dont know what.. Time to stop the "passes" i think.......They are nothing but trouble...

[BNB42]

UPDATE: Got my soundtrack. Also the online pass shows up now.

So basically, you just need to play hardball with the EA rep (in a calm, polite manner, of course). As reson8er said, I recommend using the "call me" feature rather than live chat. I explained the issue, referenced this thread, and then he had me take a picture of my receipt/CE with my phone and send it to him. After that, he just unlocked the content on BSN.

Good luck, everyone!

[trauco gaiden]

i just talk via chat and it took me only 10 min to be able to talk to one ea rep and he ask me my problem, my ps3 id and in one min the fix the problem and asked me to rejoin bioware social and the soundtrack and online pass was in my register game conent.

downloading the 691MB soundtrack file XD.