141 réponses à ce sujet

[Dichotomize]

*edited because the issue was ultimately resolved.*

Modifié par Dichotomize, 22 mai 2012 - 08:29 .

[neubourn]

tl;dr

[Shin Yodama]

She sounds cute

[Sons OfLesbians]

yeah i had horrible service when trying to link my bioware account to EA. just kept sending me to an FAQ page that was at least a year old.

[junkiebaby]

Wow.
And not a 'wow' at them, either.
You yelled and ranted at a customer support agent, someone who has probably been working frantically all day dealing with people like you, with no specifics other than "i can't download the soundtrack". Do you think this is their fault? It isn't. Do you think capsing at them or acting like a toddler is going to help them understand or help you? It won't.
Honestly they did you a service by not disconnecting you from the chat. They're human. Treat them with some decency and sanity (and maturity, most importantly) and maybe you'll get some back.

Modifié par junkiebaby, 06 mars 2012 - 09:54 .

[Stanley Woo]

Actually, it seems to be a matter of you losing patience with a customer support rep when he's asking you to clarify your issue. Communication is a two-way street. Based on your transcript, your description of your problem can be vague and not specific enough fro support to give you a straight answer without getting more information. You getting frustrated and getting belligerent certainly doesn't help anyone to solve your issue because you're no longer providing useful, needed information.

[hectorkbrn]

To be honest, this just shows that you were rude.


Edit: Yeah basically what Woo said.

Modifié par hectorkbrn, 06 mars 2012 - 09:51 .

[Mizar_Panzar]

This problem is well known. A large portion of the support team has absolutely no idea how ME, the BSN, and what the CE's player's entitled to.

It is rather sad because EA is giving this game a bad name.

[AvagerShepard]

hahahahahah : D

[Novolizer]

Hasn't got a clue ....

[Tezlaa]

Sorry for the inconvenience, sir.

But you were being a total ass to that guy. Just being angry and not specifying your problem properly.

Modifié par Tezlaa, 06 mars 2012 - 09:55 .

[Jarrett Lee]

Stanley has it right. In any case, the Soundtrack problem some of your are having is something the team is aware of, I'm alerting customer service to ensure they are more aware of how to respond to these inquiries.

[WolfShapedBullet]

Got impatient. Didn't specify what exactly didn't work. "Tasheen" told you to check the Soundtrack link in the drop down menu here and you didn't even respond if that worked or not.

[Dichotomize]

Stanley Woo wrote...

Actually, it seems to be a matter of you losing patience with a customer support rep when he's asking you to clarify your issue. Communication is a two-way street. Based on your transcript, your description of your problem can be vague and not specific enough fro support to give you a straight answer without getting more information. You getting frustrated and getting belligerent certainly doesn't help anyone to solve your issue because you're no longer providing useful, needed information.

Sure. But I was losing my patience because this short little conversation took place over the course of about 25 minutes. It's frustrating when you have to wait several minutes between responses, and the responses you finally get are simply copy/pasting of information that is not helpful.

I've worked in customer service myself for over six years now. This person from EA is pretty terrible at it.

[PSUHammer]

Your OP made you look bad in this one. Sorry.

[Squallypo]

Dichotomize wrote...

Stanley Woo wrote...

Actually, it seems to be a matter of you losing patience with a customer support rep when he's asking you to clarify your issue. Communication is a two-way street. Based on your transcript, your description of your problem can be vague and not specific enough fro support to give you a straight answer without getting more information. You getting frustrated and getting belligerent certainly doesn't help anyone to solve your issue because you're no longer providing useful, needed information.

Sure. But I was losing my patience because this short little conversation took place over the course of about 25 minutes. It's frustrating when you have to wait several minutes between responses, and the responses you finally get are simply copy/pasting of information that is not helpful.

I've worked in customer service myself for over six years now. This person from EA is pretty terrible at it.

your sure no better from the way you reacted.. <_<

[Eclipse merc]

Looks like that was your fault.

[Dichotomize]

Hammer6767 wrote...

Your OP made you look bad in this one. Sorry.

No need to appologize. I know I'm right.

[oligo]

junkiebaby wrote...

Wow.
And not a 'wow' at them, either.
You yelled and ranted at a customer support agent, someone who has probably been working frantically all day dealing with people like you, with no specifics other than "i can't download the soundtrack". Do you think this is their fault? It isn't. Do you think capsing at them or acting like a toddler is going to help them understand or help you? It won't.
Honestly they did you a service by not disconnecting you from the chat. They're human. Treat them with some decency and sanity (and maturity, most importantly) and maybe you'll get some back.

This.

That isn't a case of horrible customer service, it's horrible customer behaviour.
I bet you wouldn't act like that on the phone to customer services.  Remember there's a person on the other side of that monitor.

[HighFlyingDwarf]

Stanley Woo wrote...

Actually, it seems to be a matter of you losing patience with a customer support rep when he's asking you to clarify your issue. Communication is a two-way street. Based on your transcript, your description of your problem can be vague and not specific enough fro support to give you a straight answer without getting more information. You getting frustrated and getting belligerent certainly doesn't help anyone to solve your issue because you're no longer providing useful, needed information.

Way to miss the point. Did nobody think to make sure it was working in the first place? Or did you want people coming on here to vent their frustrations?

[LPPrince]

Yeah, I'm not gonna go on a spiel about this, but its already been said multiple times in several different ways.

You were in the wrong, not Tasheen.

Had you been more precise, clear, and kind, you wouldn't of had a problem.

Its on you.

[Snakedude4life]

I'm dealling with Ea chat guys trying to get my AT12 360 code.

But I don't let my anger get to me. Cool it.

[Dichotomize]

cicimae wrote]...I bet you wouldn't act like that on the phone to customer services.  Remember there's a person on the other side of that monitor.

I certainly would if they were being as big of a twit as the person I dealt with in the livechat.

[Arppis]

Good rule of a thumb would be patience in these calls. They are just people too and I've met few customer service people who are pretty "tense" when I call them. But I always remain calm and try to be nice with them, because it's one of the most unforgiving jobs around. People usualy take their frustrations and anger at them. Even when it is not their fault the product doesn't function properly.

Take deep breath and explain the issue in peace.

Edit:
Atleast they don't have those damn machines answering. My internet company uses them and it's so frustrating trying to get a customer service person online. I wish they wouldn't use those machines for a job that needs human ear.

Modifié par Arppis, 06 mars 2012 - 10:04 .

[Snakedude4life]

Also, that's the same guy I dealt with in my first chat. the "PC only" guy