2 réponses à ce sujet

[Dichotomize]

*edited because the issue was ultimately resolved.*

Modifié par Dichotomize, 22 mai 2012 - 08:29 .

[Stanley Woo]

Actually, it seems to be a matter of you losing patience with a customer support rep when he's asking you to clarify your issue. Communication is a two-way street. Based on your transcript, your description of your problem can be vague and not specific enough fro support to give you a straight answer without getting more information. You getting frustrated and getting belligerent certainly doesn't help anyone to solve your issue because you're no longer providing useful, needed information.

[Jarrett Lee]

Stanley has it right. In any case, the Soundtrack problem some of your are having is something the team is aware of, I'm alerting customer service to ensure they are more aware of how to respond to these inquiries.