141 réponses à ce sujet

[Dichotomize]

Dichotomize wrote...

Stanley Woo wrote...

Actually, it seems to be a matter of you losing patience with a customer support rep when he's asking you to clarify your issue. Communication is a two-way street. Based on your transcript, your description of your problem can be vague and not specific enough fro support to give you a straight answer without getting more information. You getting frustrated and getting belligerent certainly doesn't help anyone to solve your issue because you're no longer providing useful, needed information.

Sure. But I was losing my patience because this short little conversation took place over the course of about 25 minutes. It's frustrating when you have to wait several minutes between responses, and the responses you finally get are simply copy/pasting of information that is not helpful.

I've worked in customer service myself for over six years now. This person from EA is pretty terrible at it.

Quoting myself for truth.

[NOD-INFORMER37]

I agree the OP was kinda rude in that one, but guys those EA "support" ppl are utterly friggen' useless.

I'm serious, 99% you will NOT get help, if anything they'll make the problem even worse.

Still, if you're kind enough then at least they sometimes give you a discount code for Origin's store. xP

[Dragoonlordz]

Patience is a virtue.

[Gigamantis]

lol

That CS rep wasn't exactly the fastest swimmer in the pool but you were being a jackass.

Modifié par Gigamantis, 06 mars 2012 - 10:08 .

[XxXSarenXxX]

Yeah check out the amazing customer service i got and i was trying to be polite,

you: [/b]Hello, I pre ordered the Mass Effect 3 Collectors edition for the Xbox 360, I have received shipping confirmation and the game is on the way, I also received an Email with a code to unlock the M55 Argus Assault Rifle. However I did not receive a code for the AT-12 Raider shotgun which the website said I would also receive for pre ordering from Origin, I was curious if I would receive one? Thank you.
Yogesh: [/b]It's a In-game issue, please visit EA forum and get the information regarding this issue as it depend upon the stages of the game.
you: [/b]i selected in game issue this time
Yogesh: [/b]visit the link http://social.biowar.../1/subindex/102 and post your issue here.
you: [/b]That dosnt make sense to me the issue is not in game its about an email i should have recieved from Origin
Yogesh: [/b]Please visit the link http://store.origin....ass-effect-3-IN
Yogesh: [/b]where you can get all the information regarding pre-order promotion.
you: [/b]ok... on the forums they told me to go here i feel like im getting the run around on my issue

Yogesh: [/b]Okay, I have provided a link where you can find the all information, please visit the link.
you: [/b]the link you provided me simply directed me to the Origin online store
you: [/b]alright i guess ill try calling this isnt helping me at all, thanks anyways i guess...

Ive dealt with terrible customer service before but I think Origin takes the cake.

[CroGamer002]

OP, are you for real?

[Moondoggie]

NOD-INFORMER37 wrote...

I agree the OP was kinda rude in that one, but guys those EA "support" ppl are utterly friggen' useless.

I'm serious, 99% you will NOT get help, if anything they'll make the problem even worse.

Still, if you're kind enough then at least they sometimes give you a discount code for Origin's store. xP

It really depends who you get. Quite a lot of them are just guys there for the job who don't play games so they just act on the information they are given. Some others actually know what they are talking about and are pretty helpful .

Still doesn't give anyone a reason to be rude andor abusive. Put yourself in their position trying to help the best you can while some person is yelling at you and being unreasonable. Most people who have had a job in customer service should at least know how that feels.

[t1striker]

It's wierd i've got 4 different soundtrack downloads in my registered game content 1 for xbox 1 for ps3 and 2 for I don't know what the hell great soundtrack though.

[Farbautisonn]

XxXSarenXxX wrote...

Yeah check out the amazing customer service i got and i was trying to be polite,

you: [/b]Hello, I pre ordered the Mass Effect 3 Collectors edition for the Xbox 360, I have received shipping confirmation and the game is on the way, I also received an Email with a code to unlock the M55 Argus Assault Rifle. However I did not receive a code for the AT-12 Raider shotgun which the website said I would also receive for pre ordering from Origin, I was curious if I would receive one? Thank you.
Yogesh: [/b]It's a In-game issue, please visit EA forum and get the information regarding this issue as it depend upon the stages of the game.
you: [/b]i selected in game issue this time
Yogesh: [/b]visit the link http://social.biowar.../1/subindex/102 and post your issue here.
you: [/b]That dosnt make sense to me the issue is not in game its about an email i should have recieved from Origin
Yogesh: [/b]Please visit the link http://store.origin....ass-effect-3-IN
Yogesh: [/b]where you can get all the information regarding pre-order promotion.
you: [/b]ok... on the forums they told me to go here i feel like im getting the run around on my issue

Yogesh: [/b]Okay, I have provided a link where you can find the all information, please visit the link.
you: [/b]the link you provided me simply directed me to the Origin online store
you: [/b]alright i guess ill try calling this isnt helping me at all, thanks anyways i guess...

Ive dealt with terrible customer service before but I think Origin takes the cake.

-Well... It seems you interrupted his coffee or something. Because you were basically stonewalled.

[1Nosphorus1]

Farbautisonn wrote...-Well... It seems you interrupted his coffee or something. Because you were basically stonewalled.

Most of the Customer Service reps have just a few select macros that they can say, the more advanced ones tend to use the Razer Naga, that's twelve whole macros on the side of their mouse.

Modifié par 1Nosphorus1, 06 mars 2012 - 10:12 .

[Ace Attorney]

Dichotomize wrote...

Hammer6767 wrote...

Your OP made you look bad in this one. Sorry.

No need to appologize. I know I'm right.

Ego hungry much?

Karma is biting you in the arse for being rude. 

[Gigamantis]

XxXSarenXxX wrote...

Yeah check out the amazing customer service i got and i was trying to be polite,

you: [/b]Hello, I pre ordered the Mass Effect 3 Collectors edition for the Xbox 360, I have received shipping confirmation and the game is on the way, I also received an Email with a code to unlock the M55 Argus Assault Rifle. However I did not receive a code for the AT-12 Raider shotgun which the website said I would also receive for pre ordering from Origin, I was curious if I would receive one? Thank you.
Yogesh: [/b]It's a In-game issue, please visit EA forum and get the information regarding this issue as it depend upon the stages of the game.
you: [/b]i selected in game issue this time
Yogesh: [/b]visit the link http://social.biowar.../1/subindex/102 and post your issue here.
you: [/b]That dosnt make sense to me the issue is not in game its about an email i should have recieved from Origin
Yogesh: [/b]Please visit the link http://store.origin....ass-effect-3-IN
Yogesh: [/b]where you can get all the information regarding pre-order promotion.
you: [/b]ok... on the forums they told me to go here i feel like im getting the run around on my issue

Yogesh: [/b]Okay, I have provided a link where you can find the all information, please visit the link.
you: [/b]the link you provided me simply directed me to the Origin online store
you: [/b]alright i guess ill try calling this isnt helping me at all, thanks anyways i guess...

Ive dealt with terrible customer service before but I think Origin takes the cake.

Now THIS should've been the original post.  CS doesn't get much more useless than this. 

[granyte]

Farbautisonn wrote...

XxXSarenXxX wrote...

Yeah check out the amazing customer service i got and i was trying to be polite,

you: [/b]Hello, I pre ordered the Mass Effect 3 Collectors edition for the Xbox 360, I have received shipping confirmation and the game is on the way, I also received an Email with a code to unlock the M55 Argus Assault Rifle. However I did not receive a code for the AT-12 Raider shotgun which the website said I would also receive for pre ordering from Origin, I was curious if I would receive one? Thank you.
Yogesh: [/b]It's a In-game issue, please visit EA forum and get the information regarding this issue as it depend upon the stages of the game.
you: [/b]i selected in game issue this time
Yogesh: [/b]visit the link http://social.biowar.../1/subindex/102 and post your issue here.
you: [/b]That dosnt make sense to me the issue is not in game its about an email i should have recieved from Origin
Yogesh: [/b]Please visit the link http://store.origin....ass-effect-3-IN
Yogesh: [/b]where you can get all the information regarding pre-order promotion.
you: [/b]ok... on the forums they told me to go here i feel like im getting the run around on my issue

Yogesh: [/b]Okay, I have provided a link where you can find the all information, please visit the link.
you: [/b]the link you provided me simply directed me to the Origin online store
you: [/b]alright i guess ill try calling this isnt helping me at all, thanks anyways i guess...

Ive dealt with terrible customer service before but I think Origin takes the cake.

-Well... It seems you interrupted his coffee or something. Because you were basically stonewalled.

i just had some one like this try to fix my shipping adress for my bxed xopie he had no idea how to do it

and when i called ups thy could fix it but the standar seemed really bored like if it was the 150th time she had to fix an issue like that

[oligo]

Dichotomize wrote...

cicimae wrote]...I bet you wouldn't act like that on the phone to customer services.  Remember there's a person on the other side of that monitor.

I certainly would if they were being as big of a twit as the person I dealt with in the livechat.

You didn't explain it well enough, so they didn't understand you're problem.
How does that mean that s/he was being a twit?


People like Tasheen are just working with the information they're given, it's not their fault if they don't get it right all the time.

T3hAnubis wrote...

Ego hungry much?

Karma is biting you in the arse for being rude. 

 

Well, he already "quoted himself for truth" earlier on.

Modifié par cicimae, 06 mars 2012 - 10:16 .

[bennyjammin79]

Change the thread title to : I'm kind of a Jerk.

[ttchip]

Whenever I get angry at someone, I listen to this. Reminds me that, most of the time, there's no need to be angered by people. :>

[vinlandhammer]

typical EA support..... i pre-ordered my me3 and i already installed and activated but yet still no codes for my pre-order bonus weapon.... contacted support and they say my pre-order still in process ...... its already discounted from my wallet and installed and activated and even already got the dlc and how in hell they say the pre-order still in process? EA support must be on another time-line aka past ..... o.O

[Dragoonlordz]

vinlandhammer wrote...

typical EA support..... i pre-ordered my me3 and i already installed and activated but yet still no codes for my pre-order bonus weapon.... contacted support and they say my pre-order still in process ...... its already discounted from my wallet and installed and activated and even already got the dlc and how in hell they say the pre-order still in process? EA support must be on another time-line aka past ..... o.O

Well they are not mistaken. It's in the "process" of supplying you with the DLC/code for the weapon? 

[Massefeckt]

Squallypo wrote...

Dichotomize wrote...

Stanley Woo wrote...

Actually, it seems to be a matter of you losing patience with a customer support rep when he's asking you to clarify your issue. Communication is a two-way street. Based on your transcript, your description of your problem can be vague and not specific enough fro support to give you a straight answer without getting more information. You getting frustrated and getting belligerent certainly doesn't help anyone to solve your issue because you're no longer providing useful, needed information.

Sure. But I was losing my patience because this short little conversation took place over the course of about 25 minutes. It's frustrating when you have to wait several minutes between responses, and the responses you finally get are simply copy/pasting of information that is not helpful.

I've worked in customer service myself for over six years now. This person from EA is pretty terrible at it.

your sure no better from the way you reacted.. <_<

Number 1 rule of CS - The Customer is always right, even when they're wrong.

This is their job, if you can't deal with irate customers do something else. I did some customer service during Uni to make some extra money and would get hell from some people but thats part of the job you should expect it. The majority of people contacting you are people who have paid money for your products and aren't getting what they paid for, they are going to be angry and frustrated. No one from Bioware or EA should be putting this guy down they should be apologising and promising to look into it for them.

Seems like they have the typical scripted responses that fit about one out of every ten calls, always terrible.

[oYOSSARIANo]

I've worked for EACS, and the OP'er was NOT rude imo. I've heard worse, much worse and still helped the person out. I don't think adding emphasis to words by capitalising them is inherently rude, and neither was his general tone. He became frustrated by the CS reps lack of knowledge and the lack of a solution to his problem, something that is entirely understandable and common.

You have to remember that CS dept's are like mushrooms, they are kept in the dark and fed manure. The game came out today, this is obviously an account error @ EA's end, but the CS rep has no information about it or how to fix it. Which leads to customer dissatisfaction, they want answers and action, but the CS rep can't do anything until EA higher ups provide them with the answers and what actions they should perform.

It's telling that Bioware are now informing CS of this issue, when they should have known when the game went gold (they probably did). It is poor communication on BW/EA's part that has caused this problem, and the lack of solutions available to CS when the game is being sold at retail.

Neither the customer or the CS rep are to blame, EA and Bioware are at fault. But it's easier for them to dismiss this legitimate complaint because of a few capitalised words, then admit to their poor communication and planning.

[Dude_in_the_Room]

In Russia Customer services YOU!

Modifié par Dude_in_the_Room, 06 mars 2012 - 10:25 .

[Maria Caliban]

You're a jerk. The customer service rep might have been a bit slow but you blew-up at them when they were trying to clarify the problem.

[Juha81FIN]

Often when I have hooked up with bad customer service it somehow reminds me of Michael Douglas in movie Falling Down.

[AJRimmsey]

I too in the past found customer service to be on the "pass the buck" side.

but you have to understand the numbers of callers involved and the instruction sheets given to the customer servicers.

dont blame those you type at,blame the ones telling them what to say and do.