I was given permission to post the chat with EA advisor:
[/b]You are now ready to chat with Jasjeet.
you: [/b]Hello?
you: [/b]Anyone there?
Jasjeet: [/b]Thanks for contacting EA Help! My name is Jasjeet how may I help you?
you: [/b]Hi I am just wanting to report a concern that you probably already know of which concerns the sound track download for ME3
Jasjeet: [/b]Yes
you: [/b]I purchased the CE ME3 version for PS3 and I can't download the soundtrack as of yet
you: [/b]I know that I am not the only one experiencing this either.
Jasjeet: [/b]May I please know, where did you purchase the game from?
you: [/b]Gamestop. May I ask how does that matter?
you: [/b]Its physical purchase I have the receipt and everything still.
Jasjeet: [/b]I need to confirm your CE
Jasjeet: [/b]Please provide me your PSN ID.
you: [/b]GENGENJUMP
Jasjeet: [/b]Thank you for the information.
you: [/b]Your welcome.
Jasjeet: [/b].
you: [/b]Sorry was that mistype or did I miss something you just said?
you: [/b]I mean typed/entered
Jasjeet: [/b]Please ignore "."
you: [/b]If it helps everything else works fine just that I can't download the soundtrack since the BSN is acting like I didn't purchase the CE version when I did and it is not showing up under my registered content.
Jasjeet: [/b]I know.
Jasjeet: [/b]Please visit this link.
Jasjeet: [/b]https://help.ea.com/...ct-3-soundtrack
you: [/b]Okay, I have gone over that already.
you: [/b]It is simply not there.
Jasjeet: [/b]Try it now
you: [/b]okay just a sec
Jasjeet: [/b]You will see them.
Jasjeet: [/b]Sure, please take your time.
you: [/b]Okay, mind you it wasn't for the xbox360 but I see what you did there.
you: [/b]but I do use the same Id for both PS3 and Xbox360 so it would easier.
you: [/b]If that makes sense?
Jasjeet: [/b]Yep
you: [/b]Question
Jasjeet: [/b]Yes
you: [/b]I am just going to test out downloading the track on this pc but I can switch to another pc and still download it right?
you: [/b]I have had only done this once before with Dragon Age 2 so I am just wondering.
Jasjeet: [/b]Once you have it on your account, you may download it wherever you want.
you: [/b]Okay let me see here. Just a sec. Want to just test it here then I will let you go. Thanks.
Jasjeet: [/b]Sure, please take your time.
Jasjeet: [/b]We are here to help
you: [/b]Yeah I understand that but I am just trying to be polite since you guys have been a big help with problems with ME3 today.
you: [/b]And there it goes okay. Thank you.
Jasjeet: [/b]Welcome.
Jasjeet: [/b]Thank you for contacting EA. Is there anything else I can help you with today?
you: [/b]One more question
Jasjeet: [/b]Sure
you: [/b]I did the call in for help thing earlier today and when I tried to do it again for this issue it wouldn't let me select it. Is there some kind of cool down period for when I use each option?
you: [/b]Cool down/wait period ya know
Jasjeet: [/b]No.
you: [/b]There isn't?
Jasjeet: [/b]No.
you: [/b]Well thats odd. It wouldn't let me do it again.
Jasjeet: [/b]It only happens if the que is full
you: [/b]Oh that explains it then.
you: [/b]Okay thank you very much.
Jasjeet: [/b]Welcome.
Jasjeet: [/b]Is there anything else I may assist you with?
you: [/b]Is it okay if I post this chat on the forum for those who are having the same issue?
Jasjeet: [/b]Sure.
you: [/b]Okay mind if I just leave this chat box open for a just a tad before I exit it?
you: [/b]So I can copy it and what not?
Jasjeet: [/b]Sure
Granted the soundtrack did show up on Xbox 360 for me on my registration list but that may be due to the fact that my gamertag for both PS3 and Xbox 360 is GENGENJUMP. I can now download the track from my registered game content list. I hope this helps everyone.
Modifié par Genshie, 07 mars 2012 - 03:01 .
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