51 réponses à ce sujet

[JEC94]

I picked up the CE today, and also had a pre-order code from gamestop for the 3 items they were giving out as pre-order bonuses.  When I got home I was able to input my pre-order codes (downloaded the pack, and installed it), inputted the code on the TOP (pass) and BOTTOM (fta dlc) of the sheet  inside the game - I downloaded the N7 Collectors edition online pass pack and From Ashes DLC - 2 codes, 2 DLCs.  Now, when I go and try to download my soundtrack, it's telling me that I don't have the collectors edition.  In addition, under registered game content, the only items I'm showing are the Reckoner Knight Armor, and Chakram Launcher - In addition to the From Ashes DLC I don't see ANYTHING pertaining to the Collectors edition OR my pre-ordered items.

What is this nonesense?

Modifié par JEC94, 07 mars 2012 - 03:34 .

[Anidem10]

the exact same thing is happening to me. I have checked that my account sincronizes because i just played online and it updated the galaxy at war map on my profile.
Hope Bioware or someone can help.

[viggorrah]

Yeah, me too.

[Anidem10]

now i can see the From ashes DLC in my registered game content. This happened after i redownloaded the n7 CE DLC restarted the game... maybe the servers are taking some time to recognize the CE content linked to each account??

[JEC94]

Anidem10 wrote...

now i can see the From ashes DLC in my registered game content. This happened after i redownloaded the n7 CE DLC restarted the game... maybe the servers are taking some time to recognize the CE content linked to each account??

maybe.......

[Anidem10]

anyways i'm on queue waiting to get in contact with an EA advisor via chat. If they give me a solution I will post it.

[DCMProductions]

Same boat here, no Ashes DLC yet, Ive had a ticket into customer support since 2am. Fingers crossed. Good to know its not just me though.....

[Anidem10]

Ok people quick update: i have the soundtrack, the guy on the chat enabled it after like 2 minutes after i told him about the problem. I accidentaly closed the window i had with the chat but i can confirm i'm donwloading it and the size is 691 mb, must be in flac format.
The guy just asked for the email that i had used to create my account and nothing more. Also I noticed that I have the soundtrack not only from the PS3 version but also from the 360 and PC which is weird but whatever i now have the content. 
So yeah try customer support, I didn't think it was going to be that easy.

Modifié par Anidem10, 07 mars 2012 - 05:07 .

[viggorrah]

I tried Customer Support and I'm downloading the soundtrack now. Pretty painless, surprisingly.

[JEC94]

How do I contact customer support ?

[Anidem10]

JEC94 wrote...

How do I contact customer support ?

you have to go to 
http://help.ea.com/  then log in with your ea origin/bioware account and then just follow the steps there. You will have to wait sometime to get in contact with one person. I waited like 40 min.

[Calei]

I've been chatting with them for almost an hour an a half now. Got disconnected from the first one and had to go through the whole process with the second one. Guess it's a good thing I don't have to work today.

[Akhavik]

Same. I spent a good hour talking to a someone to only have them send me to a bunch of different links to see if my account was link to one another. He eventually just gave up it because he stopped talking to me and I got disconnected. Guess I'll try again and hopefully get someone that can help me.

[mersaultjude]

Fellow Gamers,

I was also having issues procuring the digital soundtrack.  I advise you all to go to the EA Help Center and select the "Talk to a Game Advisor."  I waited about 10 minutes to chat with customer service and it was well worth it.  They fixed the issue within 5 minutes.  Take the time to do this and enjoy your soundtrack. 

Respectfully,
mersaultjude

[Husher315]

I'm on the phone with them now....for the second time. Keep your fingers crossed

[seishinx]

Hi,
It's good to see I'm not alone I did the same things and still couldn't download the soundtrack :/

[Husher315]

Been on the phone now for 52 minutes. They said my ONline Pass was invalid despite the fact that it worked.

[Blk_Mage_Ctype]

I'm having a similar problem... The From Ashes DLC is showing on my account, and I downloaded the Online Pass/DLC from PSN, but on the main menu it's still telling me that I need to redeem my Online Pass. 
EDIT: Restarted the game and now it's all working.

Modifié par Blk_Mage_Ctype, 07 mars 2012 - 07:06 .

[White_Knight_032]

After chatting for about an hour with EA mine finally unlocked.

[Akhavik]

Finally got it to work. 2nd time talking to an EA advisor and informed him I activated my online pass and downloaded the N7 CE from the PSN and installed it, just it wasn't showing up the website. They asked for my email/PSN name and verified that I did indeed have it. They fixed it and I'm downloading now.

Hopefully this helps others who are having this issue.

[blacktouch007]

yea same problem here i hope someone contacts me soon

[chkchkchk]

It'd be cool if buying a game let you play it.