51 réponses à ce sujet

[pnathan281]

AmeriCanuck77 wrote...

pnathan281 wrote...

JEC94 wrote...

I picked up the CE today, and also had a pre-order code from gamestop for the 3 items they were giving out as pre-order bonuses.  When I got home I was able to input my pre-order codes (downloaded the pack, and installed it), inputted the code on the TOP (pass) and BOTTOM (fta dlc) of the sheet  inside the game - I downloaded the N7 Collectors edition online pass pack and From Ashes DLC - 2 codes, 2 DLCs.  Now, when I go and try to download my soundtrack, it's telling me that I don't have the collectors edition.  In addition, under registered game content, the only items I'm showing are the Reckoner Knight Armor, and Chakram Launcher - In addition to the From Ashes DLC I don't see ANYTHING pertaining to the Collectors edition OR my pre-ordered items.

What is this nonesense?

Yep. Exact same thing happened to me<_<

This happened to me as well. I have re-entered my N7 CE online pass code and installed it again (PS3) and still no CE recognition on BSN or the soundtrack. My two attempts at EA Live Chat ended with the following 'solutions': 1. Go back to your retailer, and 2. Play multi-player. This shouldn't be this hard. There are too many piecemeal solutions. Some work, some don't. All there has been is a lot of frustration when all we should be talking about is our experiences playing the game, not how many problems were are having with something that should have been over and done with days ago.

~UPDATE~

I contacted customer support again using the call back option. In about five minutes I got a call. I explained the situation to the agent, who was extremely helpful and attentive. Since I did not purchase the game directly from EA, they needed proof that I had bought the CE. So I took a picture containing the following: my receipt showing that I did buy the CE, the game disc showing that it was the CE disc, the card with the Online Pass code, and the CE box cover. I opened up a new case on the help site and attached the file of my photo. The agent opened the new case file, had her manager look it over, and they manually added the access codes to my BSN account. The soundtrack now shows up in my registered content (as PS3, Xbox, and PC), and I am now downloading the soundtrack. I highly recommend that if anyone has been having a lot of trouble with this issue, take the steps I did. Hopefully you will have the same success!

could you give us the contact info you used?? i can't find it on the EA site.thanks.

[Liraelx]

I know this is probably stating the obvious, but their should be two seperate pieces of paper with codes on with the N7 edition, one for the N7 Collector's Edition stuff (weapons, soundtrack, etc) and one for From Ashes, I was confused as to why From Ashes hadn't unlocked until I checked my game box again and realised because I was so keen to just start playing I'd completely overlooked the second sheet. If one's missing or you're having trouble with content associated with just one of them it might help when contacting support if you know which one has issues.