I'll attempt to be polite here, but I am livid right now, as I have an $80 Collectors Edition of ME3 that is basically a paperweight as far as I'm concerned.
Like thousands of other people from the way this looks, I have a BSA and Origin account that need to be merged. I have DLC attached to both accounts. In fact, I have $35 of DLC that I just downloded for ME2 into my "Origin" account that I can't access in ME2 b/c it does have access to the Cerberus Network. Access to the Network is available on my "BSA" account. My plan was to finish up some downloadable content before porting the toon into my new ME3.
No such luck there.
I've just spent 45 minutes in EA Live Chat with Ajit Nath T. who took 5-10 minutes between responses, refused to help, refused to escalate at my request, and eventually disconnected me from the chat room. He insisted that they can't merge the accounts, and yet I can find records all over the web of EA doing that exact thing.
Not to mention that Bioware is telling us specifically to contact EA to do this.
Bioware, you and EA need to get on the same page, and make these mergers happen They should have been put in place LONG before the launch of this game. To make matters worse, even if I can get the accounts merged, I'm also finding records of the merges going through and people losing access to their DLC. Obviously retaining the DLC is the entire reason for merging them. Customers should not have to pay for the same DLC twice, just because you guys and EA can't get your account information together to appropriately verify the DRM.
If this gets fixed within the next week, I might even consider buying another EA/Bioware game in the future. Or not.
EA Customer Service Refusing to Merge Accounts
Débuté par
Shinri
, mars 07 2012 04:02
Retour en haut
#2
Posté 08 mars 2012 - 05:49
Jesse Reid
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- BioWare Employees
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- 995 messages
Hi everyone, if you are having problems with support not allowing you to merge accounts I would link them to this article on the help site:
https://help.ea.com/...nt-requirements
https://help.ea.com/...nt-requirements
#3
Posté 08 mars 2012 - 06:16
Jesse Reid
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- BioWare Employees
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- 995 messages
Hmm... I'm not 100% sure as SWTOR might be using a different account system. You could try. Message me your accounts and I can take a look.
Modifié par Jesse.Reid, 08 mars 2012 - 06:17 .
#4
Posté 13 mars 2012 - 08:19
Jesse Reid
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- BioWare Employees
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- 995 messages
The big issue with merging accounts is having SWTOR linked to one of them. Support is hesitant to merge those accounts as it could cause problems with the game. However, if you haven't played SWTOR it shouldn't be a problem.
Hopefully the following will help clear up the whole Origin / EA / BioWare account understanding.
If you are logged into this website you are using an Origin account. The account system used to be called an EA account and long before that it was called Nucleus. This system has been around for years so if you've played an EA title in at least the last 4 years you have at least one Origin account.
Because there have been a number of different places you can signup for an account over the years there is a lot of confusion as to what your account is. A lot of people have auto-generated Origin accounts from their consoles created using the email address linked to that gamertag.
So BSN accounts authenticate using Origin accounts. An EA account is an Origin account. And last I heard Mythic was working toward using Origin accounts but I don't know if all of their games are using it yet.
Anyway, for people having problems merging accounts or finding out what account their gamertag is linked to please post here and we'll do our best to help you out.
The only people who can merge your accounts are EA customer support. When you are trying to merge your accounts give them the email addresses of your Origin accounts. Don't tell them you want to merge a BSN account and an Origin account as that will likely confuse the matter. If you need help identifying what your Origin accounts are please post here.
The help link to use is:
https://help.ea.com/...t=mass-effect-3
Hopefully the following will help clear up the whole Origin / EA / BioWare account understanding.
If you are logged into this website you are using an Origin account. The account system used to be called an EA account and long before that it was called Nucleus. This system has been around for years so if you've played an EA title in at least the last 4 years you have at least one Origin account.
Because there have been a number of different places you can signup for an account over the years there is a lot of confusion as to what your account is. A lot of people have auto-generated Origin accounts from their consoles created using the email address linked to that gamertag.
So BSN accounts authenticate using Origin accounts. An EA account is an Origin account. And last I heard Mythic was working toward using Origin accounts but I don't know if all of their games are using it yet.
Anyway, for people having problems merging accounts or finding out what account their gamertag is linked to please post here and we'll do our best to help you out.
The only people who can merge your accounts are EA customer support. When you are trying to merge your accounts give them the email addresses of your Origin accounts. Don't tell them you want to merge a BSN account and an Origin account as that will likely confuse the matter. If you need help identifying what your Origin accounts are please post here.
The help link to use is:
https://help.ea.com/...t=mass-effect-3
Modifié par Jesse.Reid, 13 mars 2012 - 08:20 .
#5
Posté 19 mars 2012 - 04:57
Jesse Reid
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- BioWare Employees
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- 995 messages
Hey guys, if you contact EA support and they say they can't merge your accounts you can send me a message. In that message please include the following:
1) Chat log or ticket ID and/or name of who you talked with
2) Account email addresses that you want merged.
From there Chris and I will escalate the problem onto our contact at EA support.
Please do not contact me if you haven't already contacted EA support or if you are trying to merge an account that has SWTOR linked to it.
1) Chat log or ticket ID and/or name of who you talked with
2) Account email addresses that you want merged.
From there Chris and I will escalate the problem onto our contact at EA support.
Please do not contact me if you haven't already contacted EA support or if you are trying to merge an account that has SWTOR linked to it.
Modifié par Jesse.Reid, 19 mars 2012 - 04:58 .
#6
Posté 30 mars 2012 - 04:50
Jesse Reid
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- BioWare Employees
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- 995 messages
I'm still around, I will send another request and see what is up.
