UPDATE: After a long and protracted 2 hour battle with a rep and supervisor, it seems I shall pick up my banner another day. Transcript below:
You are now ready to chat with Partha.
you:
Hey
you:
The email address associated with this Origin account has been deleted
you:
Can you help me transfer the authorizations (such as games and DLC) under it to another Origin account?
Partha:
Thanks for contacting EA , I am Partha , How may I help you ?
Partha:
hi
Partha:
Sorry , but the games can not be transferred .
you:
I have read many stories of other people who have been able to get this done from EA Customer Support.
you:
Why can't I get this done?
you:
In fact I was told to ask EA customer support for this very issue
Partha:
Sorry , this is not possible , honestly speaking .
Partha:
Sorry , this is not possible , honestly speaking .
you:
According to http://social.biowar...ge/account-help
you:
I can contact EA help and ask them to move my Mass Effect 3 content from one Origin account to another
you:
Other people have gotten this done and there is a lot of proof floating around on the web.
you:
I do not want to sound confrontational or angry but it would be dishonest to say that this is impossible
Partha:
This is really impossible
you:
If this is impossible, can you explain how this user was able to merge content from 2 origin accounts
you:
http://www.alexnifty...ccounts-fiasco/
Partha:
According to ea policy we are not able to do so .
you:
I can provide many other instances
you:
where this has been done
Partha:
But , I am asked not to do so , sorry , if some one has did it by mistake ,
you:
I believe there must be some remedy to this issue
you:
I can verify ownership of the accounts in question
you:
Can you disable the serial keys on this origin account?
Partha:
Yes , I can disable the games
you:
Will I be able to reuse that serial key on a different account, then, along with the associated content?
Partha:
Sorry , again this is not possible .
you:
If you can disable the games on my account, then can you reissue the game
Partha:
No, not possible .
you:
I am sure there is someone in Origin/EA Customer Service who can help me
you:
What policy is preventing you from doing anything about this
Partha:
No, no one can do this , unless he goes against a poliy .
Partha:
Games can not be transferred .
you:
If i have ownership of both accounts, and can prove it, is the game really being transferred?
you:
It's not going to a different person
you:
I don't want a game on an account that is for all practical purposes, dead
Partha:
I know , but please do not repeat the same issue , as I am not able to do so .
Partha:
Anything else where I can assist you , today ?
Partha:
you:
I am not giving up, if you don't want to deal with this any further you can hand it off to somebody else
Partha:
All my collogues will say the same and the supervisor will tell the same also
you:
well, then I'd like to hear it from your supervisor
Partha:
Okay .
Partha:
Please allow me two minute .
you:
Yes. Thank you.
Partha:
Please tell me your ea account from where you want to transfer the games and also the games .a
you:
I want to transfer the games from xxxxxx@gmail.com to yyyyy@hotmail.com
you:
I would like to transfer Mass Effect 3, N7 Collectors Edition
you:
along with the bonus materials that came with it
you:
which include the N7 Collector's Edition materials
Partha:
Would you mind, if I place your chat on hold for couple of minutes to look into the issue? n
you:
Yes, thank you
Partha:
Tell me the DOB a/c to this account
you:
March 3rd, 1991
Partha:
What are the games in this account .
you:
xxxxxxx@hotmail.com has Dragon Age: Origins Ultimate Edition attached to it. I have also played Battlefield: Bad Company 2 and Mass Effect 2 on it. yyyyyyy@gmail.com only has Mass Effect 3 on it
Partha:
DOB as xxxxxx@hotmail.com id
you:
March 3rd, 1991
Partha:
Sorry .not matching
you:
Let me log on it right now
Partha:
Of . course
you:
I registered this account on 9/28/07
you:
I have read that this may sometimes be interpreted as DOB
you:
I can provide the original email back from 2007
you:
when I registered xxxxxx@hotmail.com as an EA Master account
Partha:
I am afraid, the details provided do not match the ones in our database.
you:
I find that extremely hard to believe because I am looking at my accounts right now
you:
I do not believe my xxxxx EA Master account ever had a DOB associated with it because that is not visible anywhere in my profile info. There is only the date the account was registered
Partha:
The date of birth , can not be seen you too , I think .
you:
If that is the case
you:
Are there any other ways to prove I own both accounts
you:
there is a ton of games and DLC on my hotmail EA account that I have the CD keys for
you:
I use that account on the Bioware Social network
Partha:
Okay.
you:
And in fact I have a thread on that website protesting this complete travesty
you:
You can read it here
you:
http://social.biowar...index/9670698/1
Partha:
Sorry , but the DOB is compulsory.
Partha:
At times, it is difficult to recollect the details. Please take your time to get back to us with the correct details and we would be very happy to take this forward.
you:
I was born March 3rd, 1991, that should be my birth date for both accounts (as it is when I was born)
you:
I can provide the registration dates for both accounts
you:
and I can provide the CD keys for the games on the accounts
Partha:
Okay , tell me the registration dates .
you:
Email address: xxxxxx@hotmail.com Member since: Sep 29, 2007
you:
Email address:yyyyyy@gmail.com Member since:Jul 20, 2011
you:
if I entered some mistaken information on my old, primary account
you:
it's 5 years old
you:
and I have little to no way of knowing whether or not is correct
you:
I can provide TONS more evidence
you:
to show I own both of those accounts
Partha:
Now , I am sure that both the account is yours , but please recall the date of birth ,and your issue is resolved .
Partha:
I am believing you .
Partha:
But we have to follow rules
you:
I was born 3/3/1991 and if your databases say anything else for either of those accounts I am still not giving up. Is it matching 1 or none, and which is it matching.
Partha:
And as the DOB will verified , the issue is solved
Partha:
No , not matching .
you:
Matching NONE of them?
Partha:
Yes .
you:
Hold on a second
Partha:
Sure .
you:
I am going to have to dig around on these accounts because theres a real possibility i put in a joke DOB for both of them
Partha:
May be
you:
Do you have any means of authentication? heck I could get the facebook accounts i have associated with my email addresses, my birth certificate, and my drivers license, and would that be enough?
Partha:
Sorry , they will not help.
you:
If EA accounts got merged will that affect DOB
Partha:
Ea , accounts can not be merged .
you:
i know that, but way back in the day during consolidation Command and Conquer, Battlefield, etc accounts all got unified under an EA Master account
you:
Even the fact that the account names under those email addresses are extremely similar (TKA_killerangel vs thekillerangel) isnt enough circumstantial evidence to prove my identity?
Partha:
I understand , I know , but without the DOB I am helpless .
you:
so both accounts have different ones?
Partha:
Yes .
you:
And there is NO other authentication method or security question?
Partha:
Did you used any credit card there ?
you:
I bought my Mass Effect 3 and Dragon Age Origins games off Amazon.com and I can provide the invoices/receipts
The chat session has ended. Please contact us again if you need further help.
AT THIS POINT THEY RAGEQUIT
You are not currently in a chat session.
OLD POST
I also have an Origin account, registered to the email address yyyyyy@gmail.com. I recently registered Mass Effect 3 on it. I did not know that I could use my old EA Master account instead of my new Origin account. I would like to, if possible, merge the content from my Origin account at yyyyyy@gmail.com into my EA account at xxxxxx@hotmail.com. I have read that this can be done, as indicated by this forum thread and this man's experience.
I have talked to multiple customer service representatives, and they have told me this cannot be done. Is it possible to, at the very least, delete the registrations attached to xxxxxx@gmail.com? The page on BSN on account support and merging says this is possible but I keep getting stonewalled by EA Customer Service (3/5 transcripts below).
Modifié par TheKillerAngel, 07 mars 2012 - 06:40 .
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