87 réponses à ce sujet

[AxisEvolve]

TheKillerAngel I'm having the same problem as you. EA refuses to transfer my gamertag to this account so I'm stuck not being able to post or get my Collectors Edition benefits.

Ridiculous.

Bring back UPC registration.

[The Force Within]

TheKillerAngel wrote...

I'm all for globalization but outsourcing customer service jobs to Indians who barely speak English isn't the best way to please your customers.

Agreed. This is the second time I have had problems with Origin/EA and I'm only been using it for the last month just to purchase ME3. It has been atrocious and the level of support they have is woeful.

[CARL_DF90]

oy. what a headache

[TheKillerAngel]

I am finally being transferred to my Rep's supervisor. But I still feel like this:

[The Force Within]

TheKillerAngel wrote...

I am finally being transferred to my Rep's supervisor. But I still feel like this:

Let us know how it goes. I'm trying to go the email route to see if I get a different response.

[Farbautisonn]

Strange... Bioware was all over a thread where it could be percieved that the client was a bit rude toward the EA rep. And here? Absolute silence.

Whats law for Thor must be law for Loki as well.

[The Force Within]

Farbautisonn wrote...

Strange... Bioware was all over a thread where it could be percieved that the client was a bit rude toward the EA rep. And here? Absolute silence.

Whats law for Thor must be law for Loki as well.

I was just reading that thread and I agree. I have been nothing but repectful in my encounters with EA's help and have gotten nowhere. It would be nice If a Bioware rep could jump in and help out.

[TheKillerAngel]

Farbautisonn wrote...

Strange... Bioware was all over a thread where it could be percieved that the client was a bit rude toward the EA rep. And here? Absolute silence.

Whats law for Thor must be law for Loki as well.

So perhaps I should have verbally abused the CS reps for their incompetence. Then I would have gotten Bioware's attention.

[Flash Aron]

Same here ... have two Origin Accounts ... THEY REFUSE TO MERGE THEM ...
I couldn't unregister the games at one account ... that would solve everything !

That damn Dragon Age created a new one ... so it wasn't even my fault !

If there is a solution, please post it here
Thanks

[Farbautisonn]

The Force Within wrote...

I was just reading that thread and I agree. I have been nothing but repectful in my encounters with EA's help and have gotten nowhere. It would be nice If a Bioware rep could jump in and help out.

-Im sure they are very busy and all... but if they have the time to bollock a customer for using caps they cant be that busy.

TheKillerAngel wrote...

So perhaps I should have verbally abused the CS reps for their incompetence. Then I would have gotten Bioware's attention.

-Sometimes it does help... unfortunately.

[Listyx]

And same like me I asked about month ago for merge or transfer of content bc I have Origin account (old EA) and this BSN (EA now too) one and got same negative answer :*/

[TheKillerAngel]

No wonder people obtain games illegally when **** like this happens to legal customers.

[TheKillerAngel]

OK, so I've made headway but apparently the thing blocking me from getting what I want is some sort of mismatch in the DOB's on my EA/Origin accounts. This is utter bull****.

[TheKillerAngel]

Summary: I was just short of getting authorizations transferred until EA was stonewalling me by saying my DOB's did not match, a claim I find utter bollocks. But there is no way for me to counter them so I will have to turn to someone else.

[The Force Within]

TheKillerAngel wrote...

Summary: I was just short of getting authorizations transferred until EA was stonewalling me by saying my DOB's did not match, a claim I find utter bollocks. But there is no way for me to counter them so I will have to turn to someone else.

Do you know the DOB from the old account?

[Farbautisonn]

TheKillerAngel wrote...

Summary: I was just short of getting authorizations transferred until EA was stonewalling me by saying my DOB's did not match, a claim I find utter bollocks. But there is no way for me to counter them so I will have to turn to someone else.

- let us know how it turns out? 

[TheKillerAngel]

The Force Within wrote...

TheKillerAngel wrote...

Summary: I was just short of getting authorizations transferred until EA was stonewalling me by saying my DOB's did not match, a claim I find utter bollocks. But there is no way for me to counter them so I will have to turn to someone else.

Do you know the DOB from the old account?

I strongly believe I registered it with my actual DOB but I have no way of countering their denial. Your date of birth is not something you can view on your account nor is it something you can change.

let us know how it turns out?

They ragequit on me.

Modifié par TheKillerAngel, 07 mars 2012 - 09:39 .

[Eain]

EternalAmbiguity wrote...

No, the EA help sounds like a bot. Particularly the first one.

That's been my experience too. They use chatbots, I don't believe it otherwise. Sometimes these customer service reps say stuff that doesn't even relate to what I'm saying. It's downright horrible. Definite use of bots going on. Another reason EA is not getting another dime of my money after this game.

[OutlawBlue9]

I am having a different issue in general, but your issues with EA's lack of customer service are echoed   ( http://social.biowar...3/index/9671025 ). They have not offered any assistance or any capability to understand simple problems so far. I don't know if they ragequit or if the service is just physically poor but I have had 2 long 45 minute chats disconnect despite me being polite. Annoyed...but polite.

Modifié par OutlawBlue9, 07 mars 2012 - 09:39 .

[The Force Within]

TheKillerAngel wrote...

The Force Within wrote...

TheKillerAngel wrote...

Summary: I was just short of getting authorizations transferred until EA was stonewalling me by saying my DOB's did not match, a claim I find utter bollocks. But there is no way for me to counter them so I will have to turn to someone else.

Do you know the DOB from the old account?

I strongly believe I registered it with my actual DOB but I have no way of countering their denial. Your date of birth is not something you can view on your account.

Yeah, I believe they use your DOB as a means of confirimng identity. From what I read I shouldn't matter if they don't match as long as you know what the DOB was when you regsitered. Its all really silly anyway, there are better(and far more secure) ways of confirming identity than DOB checks anyway.

[ttchip]

Holy cow! Sincere condolences to all of you having trouble with Origin!

[OutlawBlue9]

The Force Within wrote...

Yeah, I believe they use your DOB as a means of confirimng identity. From what I read I shouldn't matter if they don't match as long as you know what the DOB was when you regsitered. Its all really silly anyway, there are better(and far more secure) ways of confirming identity than DOB checks anyway.

I know...isn't it ironic that it's more difficult to validate an EA Origin Account than The Presidency of the United States? (He did offer his birth certificate...)

[TheKillerAngel]

Yes, I offered to show these people pictures from my Facebook accounts linked to my email addresses, my drivers license, and my birth certificate, and that's not enough.

[ncknck]

Can you help me transfer the authorizations (such as games and DLC) under it to another Origin account?

First line/question wrong. You shouldnt ask them to transfer authorizations, thats piracy at best, and fraud at worst. Just think what would happen if someone hacked your account and transferred all the games to his acc. Surely they are reluctant to do that w/o solid reasons. What you should do is prove that you have purchased(original, not used) all the games/dlc in question, first. Then, ask to do stuff.

[TheKillerAngel]

ncknck wrote...

Can you help me transfer the authorizations (such as games and DLC) under it to another Origin account?

First line/question wrong. You shouldnt ask them to transfer authorizations, thats piracy at best, and fraud at worst. Just think what would happen if someone hacked your account and transferred all the games to his acc. Surely they are reluctant to do that w/o solid reasons. What you should do is prove that you have purchased(original, not used) all the games/dlc in question, first. Then, ask to do stuff.

Yes, I understood this and I might try again later, by first establishing payment information. But at the current moment the EA/Origin account system is just horribly, horribly disjointed. Turning BSN accounts into Origin accounts was just an absolutely stupid idea.

Modifié par TheKillerAngel, 07 mars 2012 - 09:51 .