I had the same problem when I preordered SW:ToR.
I ended up preordering a second copy and gave my old SW:ToR forum account to my brother as a birthday present.
The EA/Origin account policy is a load of bull AND its architects deserve a special place in the ninth circle of hell
Débuté par
TheKillerAngel
, mars 07 2012 06:20
Retour en haut
#52
Posté 07 mars 2012 - 09:50
TheKillerAngel
-
- Members
- 3 608 messages
Yeah, well fortunately I somehow ordered a second copy of Mass 3 CE for the PC. I could let my brother have this.
#53
Posté 07 mars 2012 - 10:15
FlyingWalrus
-
- Members
- 889 messages
Well, as far as I can remember the BSN has always been tied to the EA accounts. But it wasn't until midway last year that they started 'converting' EA accounts to "Origin" accounts. Otherwise the details are the same, new label only. Incidentally, that's why I had my licenses transferred, because I was fed up with my old account and wanted to start fresh. Didn't really get any hassle, just had to wait. Sorry it's been, well, impossible for you, OP.
#54
Posté 07 mars 2012 - 10:19
TheKillerAngel
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- Members
- 3 608 messages
I wonder what happened to the good old days when there was no Steam or Origin and you could just install your game with just a CD key and PLAY IT without having to tie it to some other bull.
Modifié par TheKillerAngel, 07 mars 2012 - 10:19 .
#55
Posté 07 mars 2012 - 03:37
TheKillerAngel
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- Members
- 3 608 messages
I am going to talk to CS to first get them to verify and/or correct my date of birth.
#56
Posté 07 mars 2012 - 04:58
TheKillerAngel
-
- Members
- 3 608 messages
VICTORY ACHIEVED
You are now ready to chat with Sourabh.
you:
Hey
Sourabh:
Thanks for contacting EA Help! My name is Sourabh how may I help you?
you:
Can you help me check the date of birth associated with this account?
Sourabh:
May I please have your first and last name to update our database?
you:
----
Sourabh:
Hello Philip
you:
Hello
Sourabh:
Could you please tell me date of birth as mentioned on account
you:
It should be -----
you:
but apparently this is not the case
you:
I am trying to correct this
Sourabh:
I am sorry for this as we can not change date of birth as mentioned on account
you:
If I can provide proof of purchase for any of the games on the account, will you be able to tell me the date of birth?
Sourabh:
No
you:
Why not?
you:
Showing proof of purchase is a more sure means of identification
you:
Are you still there?
Sourabh:
Yes
you:
Is there absolutely no way to verify my identity, other than DOB?
Sourabh:
No
you:
Can you use your better judgment as a customer service representative to determine whether or not I am the actual person?
you:
I can provide CD keys, purchase numbers, and everything associated else with the history of my account, but for some reason I am being told the date of birth is innaccurate
you:
I registered this account 5 years ago and I think it is extremely sad that I have no way to authenticate my personal info or ID in any other way
Sourabh:
I do understand your problem ,Could you please allow me some moments of your time so that I check it from your account so that I make changes into your acco0unt.
you:
Yes, thank you.
Sourabh:
You are Welcome
Sourabh:
I apologize that you had to wait longer than expected. I appreciate your time and co-operation.
you:
ok
you:
I don't mind as long as I can get this resolved
Sourabh:
I have even confirmed it from my supervisor . I am sorry for this as we can not change date of birth as mentioned on account. Please let me know why you want to change date of birth that you mentioned yourself
you:
I can only say that my date of birth is -----, and if that does not match what is on the account, the account info is incorrect
you:
Did I register the account with a date of birth as -----
you:
thats possible, but if it is anything other than ---- it is not my real date of birth
Sourabh:
No
you:
If I have no way of changing my date of birth for the account, can I find out what it is?
Sourabh:
There is no way to change date of birth once you used while creating an account. If you want to make any other change . please let me know
you:
If there is no way to change the date of birth, I would like to provide proof of purchase showing that one game on another origin account I own belongs to me
Sourabh:
So you want to transfer game from one account to another?
you:
Yes
you:
And that requires my date of birth
Sourabh:
I have checked your account details and you have Credit card information listed, and if you are able to provide me that information , I will be able to transfer your game from one account to another
you:
I have been dealing with EA customer service for several days about this
you:
ok
Sourabh:
Could you please provide me your last 4 digit of Credit Card ?
you:
-----
you:
I can provide all the order numbers for times I have bought EA/Bioware points as well
Sourabh:
Thank you for the information provided
Sourabh:
Could you please tell me which game you want to transfer ?
you:
Should it be the game on the account you are speaking to right now, or the other account I have?
you:
I would like to move Mass Effect 3, N7 collector's edition
Sourabh:
We can only transfer your game from one account to another , still it is rare exception.
Sourabh:
May I know your serial code for the game ME 3 ?
you:
Yes
you:
-----
Sourabh:
I have checked your serial code for the game and it is linked with some other EA E-mail Account? May I know if you have some other EA E-mail Account
you:
I do. It is ------@gmail.com
Sourabh:
Thank you
Sourabh:
You are providing correct date of birth for this account -----@gmail.com
Sourabh:
May I know on which account you want to transfer your game?
you:
I would like to move my games onto ------@hotmail.com
you:
from -----@gmail.com to -----@hotmail.com
Sourabh:
Okay. Please wait
Sourabh:
I apologize that you had to wait longer than expected. I appreciate your time and co-operation.
you:
no problem
Sourabh:
I have disable your game from account ----@gmail.com and provide you a new game under -----@hotmail.com as per your request. I would request you to please check it under your account -----@hotmail.com
you:
I will check right nw
Sourabh:
Sure
you:
It works
Sourabh:
Great
you:
Do you think you can enable the collector's edition content as well?
Sourabh:
Your collector edition contents are already under ------@hotmail.com
you:
Ok. I guess it will just take some time to update
you:
thank you SO much
you:
I have been trying to get this done for ages
Sourabh:
It's my pleasure to assist you
Sourabh:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
No, that is it
You are now ready to chat with Sourabh.
you:
Hey
Sourabh:
Thanks for contacting EA Help! My name is Sourabh how may I help you?
you:
Can you help me check the date of birth associated with this account?
Sourabh:
May I please have your first and last name to update our database?
you:
----
Sourabh:
Hello Philip
you:
Hello
Sourabh:
Could you please tell me date of birth as mentioned on account
you:
It should be -----
you:
but apparently this is not the case
you:
I am trying to correct this
Sourabh:
I am sorry for this as we can not change date of birth as mentioned on account
you:
If I can provide proof of purchase for any of the games on the account, will you be able to tell me the date of birth?
Sourabh:
No
you:
Why not?
you:
Showing proof of purchase is a more sure means of identification
you:
Are you still there?
Sourabh:
Yes
you:
Is there absolutely no way to verify my identity, other than DOB?
Sourabh:
No
you:
Can you use your better judgment as a customer service representative to determine whether or not I am the actual person?
you:
I can provide CD keys, purchase numbers, and everything associated else with the history of my account, but for some reason I am being told the date of birth is innaccurate
you:
I registered this account 5 years ago and I think it is extremely sad that I have no way to authenticate my personal info or ID in any other way
Sourabh:
I do understand your problem ,Could you please allow me some moments of your time so that I check it from your account so that I make changes into your acco0unt.
you:
Yes, thank you.
Sourabh:
You are Welcome
Sourabh:
I apologize that you had to wait longer than expected. I appreciate your time and co-operation.
you:
ok
you:
I don't mind as long as I can get this resolved
Sourabh:
I have even confirmed it from my supervisor . I am sorry for this as we can not change date of birth as mentioned on account. Please let me know why you want to change date of birth that you mentioned yourself
you:
I can only say that my date of birth is -----, and if that does not match what is on the account, the account info is incorrect
you:
Did I register the account with a date of birth as -----
you:
thats possible, but if it is anything other than ---- it is not my real date of birth
Sourabh:
No
you:
If I have no way of changing my date of birth for the account, can I find out what it is?
Sourabh:
There is no way to change date of birth once you used while creating an account. If you want to make any other change . please let me know
you:
If there is no way to change the date of birth, I would like to provide proof of purchase showing that one game on another origin account I own belongs to me
Sourabh:
So you want to transfer game from one account to another?
you:
Yes
you:
And that requires my date of birth
Sourabh:
I have checked your account details and you have Credit card information listed, and if you are able to provide me that information , I will be able to transfer your game from one account to another
you:
I have been dealing with EA customer service for several days about this
you:
ok
Sourabh:
Could you please provide me your last 4 digit of Credit Card ?
you:
-----
you:
I can provide all the order numbers for times I have bought EA/Bioware points as well
Sourabh:
Thank you for the information provided
Sourabh:
Could you please tell me which game you want to transfer ?
you:
Should it be the game on the account you are speaking to right now, or the other account I have?
you:
I would like to move Mass Effect 3, N7 collector's edition
Sourabh:
We can only transfer your game from one account to another , still it is rare exception.
Sourabh:
May I know your serial code for the game ME 3 ?
you:
Yes
you:
-----
Sourabh:
I have checked your serial code for the game and it is linked with some other EA E-mail Account? May I know if you have some other EA E-mail Account
you:
I do. It is ------@gmail.com
Sourabh:
Thank you
Sourabh:
You are providing correct date of birth for this account -----@gmail.com
Sourabh:
May I know on which account you want to transfer your game?
you:
I would like to move my games onto ------@hotmail.com
you:
from -----@gmail.com to -----@hotmail.com
Sourabh:
Okay. Please wait
Sourabh:
I apologize that you had to wait longer than expected. I appreciate your time and co-operation.
you:
no problem
Sourabh:
I have disable your game from account ----@gmail.com and provide you a new game under -----@hotmail.com as per your request. I would request you to please check it under your account -----@hotmail.com
you:
I will check right nw
Sourabh:
Sure
you:
It works
Sourabh:
Great
you:
Do you think you can enable the collector's edition content as well?
Sourabh:
Your collector edition contents are already under ------@hotmail.com
you:
Ok. I guess it will just take some time to update
you:
thank you SO much
you:
I have been trying to get this done for ages
Sourabh:
It's my pleasure to assist you
Sourabh:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
No, that is it
Modifié par TheKillerAngel, 07 mars 2012 - 05:02 .
#57
Posté 07 mars 2012 - 06:22
Farbautisonn
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- Members
- 3 083 messages
Grats, And finally... a good example of how CS should allways be.
#58
Posté 07 mars 2012 - 06:30
OutlawBlue9
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- Members
- 25 messages
Congratulations on your positive result. At least one of us won out in the end.
#59
Posté 07 mars 2012 - 06:39
TheKillerAngel
-
- Members
- 3 608 messages
I would encourage any of you going through this to be persistent. Let them know you are NOT giving up. It must have taken me a total of 6-8 hours of time talking to these people before I got to where I wanted to be. If they EVER tell you it is against EA policy and say that their supervisor says the same, specifically ask to talk to their supervisor. If that doesn't work, try someone else until you get it.
#60
Posté 07 mars 2012 - 07:10
Shin Yodama
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- Members
- 191 messages
Congrats - really happy that your perseverance prevailed.
#61
Posté 07 mars 2012 - 07:14
SeminoleFarms
-
- Members
- 61 messages
TheKillerAngel wrote...
Who else is having account management issues due to EA's ****** poor consolidation?
I am. I gave up though. It seems that any games I bought on my former (and long obsolete) email address from when I lived in New York will have to be re-purchased.
#62
Posté 07 mars 2012 - 07:17
SeminoleFarms
-
- Members
- 61 messages
TheKillerAngel wrote...
I would encourage any of you going through this to be persistent. Let them know you are NOT giving up. It must have taken me a total of 6-8 hours of time talking to these people
My billing rate in real life is $150 an hour. I can't justify spending $1200 worth of my time to regain software I can replace totally for under $100 on Steam. It really is a giant scam though, the way the companies are doing this online stuff.
Why not use public/private keys or some actual identification, instead of things so volatile as email accounts?
#63
Posté 07 mars 2012 - 07:37
Bourne Endeavor
-
- Members
- 2 451 messages
So the lesson learn here is to agitate them to the point just give up themselves and help you. Unbelievable how horrendous this service was for you TC. Frankly, I might well have pirated the damn thing myself just out of frustration. You reading this BioWare? Piracy is a better option than using EA's customer service. Might want to look into that.
#64
Posté 07 mars 2012 - 07:45
The Force Within
-
- Members
- 51 messages
Good Work TheKillerAngel. I am still trying to get my situation resolved. I will not give up.
#65
Posté 07 mars 2012 - 08:00
WaffleCrab
-
- Members
- 3 027 messages
I had a similar issue that took my friend 2 hours to solve, and for me it took ****ing 5 days, to fight through the customer support. I had an issue back in 2010 summer with crysis maximum edition, the ****s shipped it with 2 CD keys for crysis, when it should have had 2 separate keys, 1 for crysis, 1 for the rest of the content. my friend had the same problem. And it appears ALL! the versions shipped to europe had this problem and somehow it ****ing took em 5 days to admit their mistake, even though i had photos of the CD-keys, let the support guy see what happens on my desktop when i try to use they other key etc. etc. a lot of un necessary **** only to get a CD key that i paid for, and a support guy sneering "remember to write this down" i ended up replying "Tell your boss to remember to give us the ****ing keys we paid for!"
I think it boils down to if your lucky enough to actually reach some indian laborer who can speak proper english and actually understands the issue at hand.
I think it boils down to if your lucky enough to actually reach some indian laborer who can speak proper english and actually understands the issue at hand.
Modifié par WaffleCrab, 07 mars 2012 - 08:09 .
#66
Posté 07 mars 2012 - 08:09
TheKillerAngel
-
- Members
- 3 608 messages
SeminoleFarms wrote...
TheKillerAngel wrote...
I would encourage any of you going through this to be persistent. Let them know you are NOT giving up. It must have taken me a total of 6-8 hours of time talking to these people
My billing rate in real life is $150 an hour. I can't justify spending $1200 worth of my time to regain software I can replace totally for under $100 on Steam. It really is a giant scam though, the way the companies are doing this online stuff.
Why not use public/private keys or some actual identification, instead of things so volatile as email accounts?
I understand that. I'm a lowly poor college student on spring break though, so I can afford to waste my time.
#67
Posté 07 mars 2012 - 08:13
Walrusninja
-
- Members
- 753 messages
Origin is a disgrace as is Bioware's use of it.
#68
Posté 07 mars 2012 - 08:15
WaffleCrab
-
- Members
- 3 027 messages
not to mention the times when we can connect to the chat are as ****ty as possible. Part 1/2
Hi, my name is Jeremy. How may I help you? [03:31:53 PM]
: thank your recieving me jeremy. i have 2 problems. [03:32:07 PM]
: can i send you screenshots? would help alot with explaining [03:32:33 PM]
: anyway [03:33:01 PM]
: my first problem. i have a maximum edition crysis. [03:33:12 PM]
: and my product key for the crysis warhead refuses to work. [03:33:31 PM]
: even though they said its legit. [03:33:38 PM]
: ill give you the key here, [Redacted] [03:34:19 PM]
: the product key for the original crysis game worked though. [03:34:44 PM]
: and the response to my ticket confirmed i did not type
the key incorrectly. [03:35:07 PM]
Jeremy: What is error are you getting ?
[03:37:49 PM]
:
ok lemme enter the key again so i get the message that pops out first 2
times before third time it stops installer all together [03:35:58 PM]
Jeremy: Sure [03:39:34 PM]
: you have entered an invalid code. please chek that you entered the code correctly. [03:37:10 PM]
: that shows for the first 2 times [03:37:15 PM]
: third time i get this [03:37:35 PM]
: first sentence is same [03:37:41 PM]
: then it goes on. you cannot continue the installation process until you have a valid code. [03:38:07 PM]
Jeremy: Please provide me the code [03:40:56 PM]
: [Redacted] [03:38:45 PM]
Jeremy: Thanks for the information
[03:41:32 PM]
Jeremy: Please wait while I look into it [03:41:36 PM]
: take your time
[03:39:15 PM]
: this was supposed to be my "treat" when i get back from a 3 day trip on thursday... some treat ;D [03:39:39 PM]
Jeremy: I can see the the code that you have provided is fine and should work [03:46:30 PM]
Jeremy: The code is not even regisetered [03:46:42 PM]
Jeremy: registered * [03:46:45 PM]
: yeah this is where the screenshot would come handy [03:44:15 PM]
: i took a screenshot showing the code entered, showing the error [03:44:26 PM]
Jeremy: Where exactly are you putting the cod [03:47:03 PM]
: and showing the response ticket with the code confirmed as valid [03:44:35 PM]
Jeremy: code* [03:47:18 PM]
: when it askes
the code provided in the packaking for the crysis warhead [03:44:57 PM]
: wait ill rechek [03:45:02 PM]
Jeremy: Sure [03:48:07 PM]
Jeremy: Please [03:48:08 PM]
: *asks [03:45:35 PM]
: yup [03:45:53 PM]
: the moment it asks for the code with the 5 fields [03:46:05 PM]
: right after language selection [03:46:17 PM]
: is there really no way of me sending a screenshot >_< would make thins so much clearer even for you. [03:47:07 PM]
: *for [03:47:12 PM]
Waiting for the customer to accept the desktop screen-sharing invitation ... [03:50:00 PM]
: wait [03:47:26 PM]
Jeremy: Please accept [03:50:09 PM]
: ill type the code [03:47:37 PM]
Customer accepted the desktop screen-sharing invitation. Please wait while the
session is started ... [03:50:14 PM]
: i am using firefox [03:47:58 PM]
: ok i alloved scripts clobally [03:48:13 PM]
: try again [03:48:15 PM]
: there starting a new install session [03:49:06 PM]
: you seeing it? [03:49:08 PM]
Jeremy: No [03:52:00 PM]
Jeremy: Please wait [03:52:06 PM]
: try the screen sharing again i had to allov scripts. [03:49:42 PM]
: came so suddenly... [03:49:45 PM]
: i am awaiting instructions, or wishes on what to do. [03:52:59 PM]
Jeremy: Can you disconnect the screen sharing [03:55:36 PM]
Jeremy: I will send you the request again [03:55:43 PM]
: i do not see a disconnet option anywhere. [03:53:25 PM]
Waiting for the customer to accept the desktop screen-sharing invitation ...
[03:56:24 PM]
Customer accepted the desktop screen-sharing invitation. Please wait while the session is started ... [03:56:32 PM]
: working now ? [03:54:02 PM]
The desktop screen-sharing session has been established. Click here to view. [03:57:07 PM]
: let me know when to proceed [03:54:57 PM]
Jeremy: Please wait [03:58:04 PM]
: my mouse is acting weird, that you ;D [03:56:28 PM]
Jeremy: Please try your code now [03:59:14 PM]
: ok [03:56:45 PM]
: yup [03:58:27 PM]
: same ol error [03:58:30 PM]
Jeremy: Yes [04:01:10 PM]
Jeremy:
I can see the game that you are trying to install is Crysis warhead and
putting the code for Crysis maximum edition [04:02:07 PM]
: am i to use the code for original crysis then?
[04:00:07 PM]
: since thats the keycode on a sticker right underneath
the crysis warhead DVD, one would think thats the code you use.
[04:00:27 PM]
: the one i entered. [04:00:40 PM]
Jeremy: Please checkout the game manual that shows the code for crysis warhead [04:03:49 PM]
: i mean am i to use the original crysis code, for warhead? [04:01:17 PM]
: there was a manual O_O [04:01:37 PM]
Jeremy: In order to install the game you would need to use the crysis warhead key [04:04:15 PM]
Jeremy: Can you provide me your e-mail address [04:04:45 PM]
: since [04:01:40 PM]
: i never got one.... [04:01:46 PM]
: oh ffs. [04:01:49 PM]
: so this is a missing piece of packaging then.. [04:01:58 PM]
: bought it brand new on thursday
-.- [04:02:07 PM]
: it has a documentation disc [04:02:25 PM]
: would that have it? [04:02:29 PM]
Hi, my name is Jeremy. How may I help you? [03:31:53 PM]
: thank your recieving me jeremy. i have 2 problems. [03:32:07 PM]
: can i send you screenshots? would help alot with explaining [03:32:33 PM]
: anyway [03:33:01 PM]
: my first problem. i have a maximum edition crysis. [03:33:12 PM]
: and my product key for the crysis warhead refuses to work. [03:33:31 PM]
: even though they said its legit. [03:33:38 PM]
: ill give you the key here, [Redacted] [03:34:19 PM]
: the product key for the original crysis game worked though. [03:34:44 PM]
: and the response to my ticket confirmed i did not type
the key incorrectly. [03:35:07 PM]
Jeremy: What is error are you getting ?
[03:37:49 PM]
:
ok lemme enter the key again so i get the message that pops out first 2
times before third time it stops installer all together [03:35:58 PM]
Jeremy: Sure [03:39:34 PM]
: you have entered an invalid code. please chek that you entered the code correctly. [03:37:10 PM]
: that shows for the first 2 times [03:37:15 PM]
: third time i get this [03:37:35 PM]
: first sentence is same [03:37:41 PM]
: then it goes on. you cannot continue the installation process until you have a valid code. [03:38:07 PM]
Jeremy: Please provide me the code [03:40:56 PM]
: [Redacted] [03:38:45 PM]
Jeremy: Thanks for the information
[03:41:32 PM]
Jeremy: Please wait while I look into it [03:41:36 PM]
: take your time
[03:39:15 PM]: this was supposed to be my "treat" when i get back from a 3 day trip on thursday... some treat ;D [03:39:39 PM]
Jeremy: I can see the the code that you have provided is fine and should work [03:46:30 PM]
Jeremy: The code is not even regisetered [03:46:42 PM]
Jeremy: registered * [03:46:45 PM]
: yeah this is where the screenshot would come handy [03:44:15 PM]
: i took a screenshot showing the code entered, showing the error [03:44:26 PM]
Jeremy: Where exactly are you putting the cod [03:47:03 PM]
: and showing the response ticket with the code confirmed as valid [03:44:35 PM]
Jeremy: code* [03:47:18 PM]
: when it askes
the code provided in the packaking for the crysis warhead [03:44:57 PM]
: wait ill rechek [03:45:02 PM]
Jeremy: Sure [03:48:07 PM]
Jeremy: Please [03:48:08 PM]
: *asks [03:45:35 PM]
: yup [03:45:53 PM]
: the moment it asks for the code with the 5 fields [03:46:05 PM]
: right after language selection [03:46:17 PM]
: is there really no way of me sending a screenshot >_< would make thins so much clearer even for you. [03:47:07 PM]
: *for [03:47:12 PM]
Waiting for the customer to accept the desktop screen-sharing invitation ... [03:50:00 PM]
: wait [03:47:26 PM]
Jeremy: Please accept [03:50:09 PM]
: ill type the code [03:47:37 PM]
Customer accepted the desktop screen-sharing invitation. Please wait while the
session is started ... [03:50:14 PM]
: i am using firefox [03:47:58 PM]
: ok i alloved scripts clobally [03:48:13 PM]
: try again [03:48:15 PM]
: there starting a new install session [03:49:06 PM]
: you seeing it? [03:49:08 PM]
Jeremy: No [03:52:00 PM]
Jeremy: Please wait [03:52:06 PM]
: try the screen sharing again i had to allov scripts. [03:49:42 PM]
: came so suddenly... [03:49:45 PM]
: i am awaiting instructions, or wishes on what to do. [03:52:59 PM]
Jeremy: Can you disconnect the screen sharing [03:55:36 PM]
Jeremy: I will send you the request again [03:55:43 PM]
: i do not see a disconnet option anywhere. [03:53:25 PM]
Waiting for the customer to accept the desktop screen-sharing invitation ...
[03:56:24 PM]
Customer accepted the desktop screen-sharing invitation. Please wait while the session is started ... [03:56:32 PM]
: working now ? [03:54:02 PM]
The desktop screen-sharing session has been established. Click here to view. [03:57:07 PM]
: let me know when to proceed [03:54:57 PM]
Jeremy: Please wait [03:58:04 PM]
: my mouse is acting weird, that you ;D [03:56:28 PM]
Jeremy: Please try your code now [03:59:14 PM]
: ok [03:56:45 PM]
: yup [03:58:27 PM]
: same ol error [03:58:30 PM]
Jeremy: Yes [04:01:10 PM]
Jeremy:
I can see the game that you are trying to install is Crysis warhead and
putting the code for Crysis maximum edition [04:02:07 PM]
: am i to use the code for original crysis then?
[04:00:07 PM]
: since thats the keycode on a sticker right underneath
the crysis warhead DVD, one would think thats the code you use.
[04:00:27 PM]
: the one i entered. [04:00:40 PM]
Jeremy: Please checkout the game manual that shows the code for crysis warhead [04:03:49 PM]
: i mean am i to use the original crysis code, for warhead? [04:01:17 PM]
: there was a manual O_O [04:01:37 PM]
Jeremy: In order to install the game you would need to use the crysis warhead key [04:04:15 PM]
Jeremy: Can you provide me your e-mail address [04:04:45 PM]
: since [04:01:40 PM]
: i never got one.... [04:01:46 PM]
: oh ffs. [04:01:49 PM]
: so this is a missing piece of packaging then.. [04:01:58 PM]
: bought it brand new on thursday
-.- [04:02:07 PM]
: it has a documentation disc [04:02:25 PM]
: would that have it? [04:02:29 PM]
#69
Posté 07 mars 2012 - 08:18
WaffleCrab
-
- Members
- 3 027 messages
Part 2/2
mail adress redacted[04:02:51 PM]
: or [04:02:51 PM]
: mail adress redacted [04:03:07 PM]
: either will do [04:03:19 PM]
:
.... I miss the old large cartboard game packages that clearly said
what the packaging is supposed to contain. still got my EA classics
packaged Wing commander 4 somewhere xD [04:05:24 PM]
Jeremy: Please allow me a moment of your time [04:10:03 PM]
: go ahead. [04:07:37 PM]
Jeremy: Where did you purchase the game from ? [04:11:35 PM]
: A finnish IT/PC game shop called verkkokauppa.com website is www.verkkokauppa.com
bought on site from their shop. [04:09:39 PM]
: sells PC parts games etc. small electronics. [04:10:00 PM]
: time of purchase was 5th this month, 15:05 local time [04:10:57 PM]
: it is now 8th day of the month, sunday 02:11 [04:11:28 PM]
: i am gonna pop in the documentation disc [04:12:18 PM]
: and see whats there >_< [04:12:22 PM]
: oh you gotta be ****ting me... [04:13:13 PM]
Jeremy: Please wait [04:15:51 PM]
: no wonder i found no manuals [04:13:22 PM]
: they are on the disc [04:13:25 PM]
: in pdf [04:13:27 PM]
: ... [04:13:29 PM]
Jeremy: Could you please show me the error Again ? [04:16:10 PM]
: ok [04:13:51 PM]
Jeremy: Please go slow [04:16:45 PM]
: ok [04:14:30 PM]
: fresh session
[04:14:55 PM]
: popping tray out and in [04:15:03 PM]
Jeremy: Please put the code again [04:17:54 PM]
: yup [04:15:25 PM]
:
one question, could you guys be so sneaky as in to give a documentation
dics, with PDF manuals that contain the keys? [04:17:47 PM]
: since
i found a bunch of manuals on the documentation disc, but no reference
inside the box or anywhere else that the disc contained them, thought
you guys had some vid clips or somethin on it [04:18:28 PM]
Jeremy: Please wait while I check for the new code for you [04:21:20 PM]
Jeremy: I am sorry for any inconvenience caused to you [04:23:17 PM]
Jeremy: I would need to escalate the matter to my higher level of support for further investigation [04:23:40 PM]
: ok [04:21:32 PM]
Jeremy: One of our seniors will get back to you by an email [04:24:09 PM]
Jeremy: I apologize [04:24:12 PM]
Jeremy: Is there anything further I may assist you with today ? [04:24:18 PM]
: ok [04:21:43 PM]
: i just chekked the pdfs provided [04:21:49 PM]
: no key there... [04:21:52 PM]
: on the documentation discs.. [04:22:17 PM]
Jeremy: No problem [04:25:00 PM]
Jeremy: Please wait for our seniors response [04:25:13 PM]
: ok [04:22:47 PM]
Jeremy: I hope they will be able to assist you further [04:25:24 PM]
Jeremy: It was pleasure to assist you.
[04:25:30 PM]
Jeremy: Thank you for participating in our online Chat program.
[04:25:31 PM]
Jeremy: Bye and take care! [04:25:32 PM]
: thank you.
[04:23:04 PM]
: take care [04:23:06 PM]
The desktop screen-sharing session has ended. [04:25:42 PM]
'' disconnected ('Concluded by Agent'). [04:23:19 PM]
mail adress redacted[04:02:51 PM]
: or [04:02:51 PM]
: mail adress redacted [04:03:07 PM]
: either will do [04:03:19 PM]
:
.... I miss the old large cartboard game packages that clearly said
what the packaging is supposed to contain. still got my EA classics
packaged Wing commander 4 somewhere xD [04:05:24 PM]
Jeremy: Please allow me a moment of your time [04:10:03 PM]
: go ahead. [04:07:37 PM]
Jeremy: Where did you purchase the game from ? [04:11:35 PM]
: A finnish IT/PC game shop called verkkokauppa.com website is www.verkkokauppa.com
bought on site from their shop. [04:09:39 PM]
: sells PC parts games etc. small electronics. [04:10:00 PM]
: time of purchase was 5th this month, 15:05 local time [04:10:57 PM]
: it is now 8th day of the month, sunday 02:11 [04:11:28 PM]
: i am gonna pop in the documentation disc [04:12:18 PM]
: and see whats there >_< [04:12:22 PM]
: oh you gotta be ****ting me... [04:13:13 PM]
Jeremy: Please wait [04:15:51 PM]
: no wonder i found no manuals [04:13:22 PM]
: they are on the disc [04:13:25 PM]
: in pdf [04:13:27 PM]
: ... [04:13:29 PM]
Jeremy: Could you please show me the error Again ? [04:16:10 PM]
: ok [04:13:51 PM]
Jeremy: Please go slow [04:16:45 PM]
: ok [04:14:30 PM]
: fresh session
[04:14:55 PM]
: popping tray out and in [04:15:03 PM]
Jeremy: Please put the code again [04:17:54 PM]
: yup [04:15:25 PM]
:
one question, could you guys be so sneaky as in to give a documentation
dics, with PDF manuals that contain the keys? [04:17:47 PM]
: since
i found a bunch of manuals on the documentation disc, but no reference
inside the box or anywhere else that the disc contained them, thought
you guys had some vid clips or somethin on it [04:18:28 PM]
Jeremy: Please wait while I check for the new code for you [04:21:20 PM]
Jeremy: I am sorry for any inconvenience caused to you [04:23:17 PM]
Jeremy: I would need to escalate the matter to my higher level of support for further investigation [04:23:40 PM]
: ok [04:21:32 PM]
Jeremy: One of our seniors will get back to you by an email [04:24:09 PM]
Jeremy: I apologize [04:24:12 PM]
Jeremy: Is there anything further I may assist you with today ? [04:24:18 PM]
: ok [04:21:43 PM]
: i just chekked the pdfs provided [04:21:49 PM]
: no key there... [04:21:52 PM]
: on the documentation discs.. [04:22:17 PM]
Jeremy: No problem [04:25:00 PM]
Jeremy: Please wait for our seniors response [04:25:13 PM]
: ok [04:22:47 PM]
Jeremy: I hope they will be able to assist you further [04:25:24 PM]
Jeremy: It was pleasure to assist you.
[04:25:30 PM]
Jeremy: Thank you for participating in our online Chat program.
[04:25:31 PM]
Jeremy: Bye and take care! [04:25:32 PM]
: thank you.
[04:23:04 PM]
: take care [04:23:06 PM]
The desktop screen-sharing session has ended. [04:25:42 PM]
'' disconnected ('Concluded by Agent'). [04:23:19 PM]
#70
Posté 07 mars 2012 - 08:19
WaffleCrab
-
- Members
- 3 027 messages
So it took em ****ing 3 days to get to me in person, then 2 more days AFTER THIS! to finally admit EA messed up with packaging and give me a key for the warhead -.-
Edit: not to mention they made me jump through a **** ton of hoops before and after that chat session, total of 17 emails back and forth from the support. For friend... took 1 chat request, which i also originally did. waited for 1½ hours. then he got the request for screen share, they asked him to show him try and install it. and they gave him a new key right there -.-
not to mention the screen share program is so broken some of their messages pop up in the middle of the old messages from time to time
Edit: not to mention they made me jump through a **** ton of hoops before and after that chat session, total of 17 emails back and forth from the support. For friend... took 1 chat request, which i also originally did. waited for 1½ hours. then he got the request for screen share, they asked him to show him try and install it. and they gave him a new key right there -.-
not to mention the screen share program is so broken some of their messages pop up in the middle of the old messages from time to time
Modifié par WaffleCrab, 07 mars 2012 - 08:28 .
#72
Posté 07 mars 2012 - 08:32
WaffleCrab
-
- Members
- 3 027 messages
TheKillerAngel wrote...
I would encourage any of you going through this to be persistent. Let them know you are NOT giving up. It must have taken me a total of 6-8 hours of time talking to these people before I got to where I wanted to be. If they EVER tell you it is against EA policy and say that their supervisor says the same, specifically ask to talk to their supervisor. If that doesn't work, try someone else until you get it.
I think the EA customer support are indoctrinated elcor's would explain the pace of things.
#73
Posté 07 mars 2012 - 08:35
Zatou
-
- Members
- 276 messages
Gee, from all my hours of gaming wasted on their support chat, i couldn't agree with you more.TheKillerAngel wrote...
I'm all for globalization but outsourcing customer service jobs to Indians who barely speak English isn't the best way to please your customers.
#74
Posté 07 mars 2012 - 08:37
Starscream723
-
- Members
- 868 messages
My favourite bit was when OP got the same person as before, and basically just went "Oh, it's you again, never mind. Return to your duties."
Glad it all got sorted out in the end anyway.
Glad it all got sorted out in the end anyway.
#75
Posté 08 mars 2012 - 06:16
Netharos
-
- Members
- 2 messages
EA is behind the times. Most big corporations are outsourcing to China now. India's days are numbered. If I go try and speak with EA CS and get a guy named Hamid, I will laugh so hard (for those who saw the new Beavis & Butthead season).
