12 réponses à ce sujet

[Groovydoc]

I struggled with crash on startup issues after initially being able to play for a few hours.

Did all the uninstall/reinstall origin and me3 tips with no help, until i also deleted the mass effect 3 folder in the my documents/bioware folder. 

This let me start the game with no problems, but when i subbed in the old me3 save folder, the crashes returned.

I noticed that in the "bad" save folder, the Local_Profile.sav was listed as 0 kb, whereas the clean install version was 1 kb.  I switched in the new, 1kb file, and everything is working again, including access to the old saves.

Hope this helps, and not just a very narrow fix that worked just for me.

[Groovydoc]

Gonna bump this once since in case others in the game crashes/won't start thread haven't checked this. Then good luck to you all.

I'm commander shephard, and this is (hopefully) my last post on the tech support forums.

[JRoss47]

THANK YOU. My game was working perfectly until this morning -- this was exactly the problem. I didn't even have to reinstall, just had to delete the 0kb local profile file.

[Lornath]

I just deleted the C:\\Users\\<username>\\Documents\\BioWare\\Mass Effect 3\\Save\\Local_Profile.sav file, which was 0kb, and I can start the game again without it crashing on the intro movie!

I'm not sure how the file got corrupted, but my system might have crashed the last time I was playing?

[Psynaliz3r]

This solved my problem! My game crashed during play and I was unable to play until this!
Thank you so much Groovydoc!

[Jasin]

Thanks Groovydoc! This solved my crash on startup problem too. I wish I had found this first instead of re-downloading and reinstalling.

[Jigsaw 117]

I just tried this fix and it works! I just removed that 0kb folder from that file and now it works. I had the APPCRASH problem.

[charliefarlie]

Lornath wrote...

I just deleted the C:Users<username>DocumentsBioWareMass Effect 3SaveLocal_Profile.sav file, which was 0kb, and I can start the game again without it crashing on the intro movie!

I'm not sure how the file got corrupted, but my system might have crashed the last time I was playing?

This is amazing! I have not be able to play for 3 weeks, and this just fixed the problem! I am so pleased right now--cheers, Lornath!

(Posting this in the pinned thread)

[darkmilkyway]

where can i get the new patch. Does anyone knows. I keep looking here in the forums and in the main mass effect site and I can't find anything. I download the new DLC , and the game is asking me for the new patch.

[Zix13]

Worked for me as well.

[Tectonium]

Dude. Thank you! So friggin much.

[Kabab11]

I had the same problem, and removed the file and it worked (very happy , but it wasn't 0 kb, and it removed all my achieved achievements.
Is there a way to get them back without reachieving them ingame?
Thanks heaps btw

Modifié par Kabab11, 29 mai 2012 - 08:55 .

[GR1MSLEEPER]

 I have tried all of the above fixes and nothing works. Here is my error log:

Faulting application name: MassEffect3.exe, version: 1.3.5427.46, time stamp: 0x4faaf484
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000029
Fault offset: 0x00090812
Faulting process id: 0x758
Faulting application start time: 0x01cd5dac090dc455
Faulting application path: G:\\Program Files (x86)\\Origin Games\\Mass Effect 3\\binaries\\Win32\\MassEffect3.exe
Faulting module path: C:\\Windows\\SysWOW64\\ntdll.dll
Report Id: 4d1afab5-c99f-11e1-96a4-0002e30f57d3


Someone please help me. PLEASE

When I start the game, I hear the intro music for just a second then it crashes. I dont see anything though. Just a black screen and a second of the intro music then it all goes up in flames...

Here is my APP CRASH NOTES :

Version=1
EventType=APPCRASH
EventTime=129862967158510393
ReportType=2
Consent=1
UploadTime=129862967162050595
ReportIdentifier=789c450b-c9a1-11e1-96a4-0002e30f57d3
IntegratorReportIdentifier=789c450a-c9a1-11e1-96a4-0002e30f57d3
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=MassEffect3.exe
Sig[1].Name=Application Version
Sig[1].Value=1.3.5427.46
Sig[2].Name=Application Timestamp
Sig[2].Value=4faaf484
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.17725
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ec49b8f
Sig[6].Name=Exception Code
Sig[6].Value=c0000029
Sig[7].Name=Exception Offset
Sig[7].Value=00090812
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=e8ad
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=e8adce1c2b9e7be834b4063ac3c53863
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=e8ad
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=e8adce1c2b9e7be834b4063ac3c53863
UI[2]=G:\\Program Files (x86)\\Origin Games\\Mass Effect 3\\binaries\\Win32\\MassEffect3.exe
UI[3]=Mass Effect™ 3 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=G:\\Program Files (x86)\\Origin Games\\Mass Effect 3\\binaries\\Win32\\MassEffect3.exe
LoadedModule[1]=C:\\Windows\\SysWOW64\\ntdll.dll
LoadedModule[2]=C:\\Windows\\syswow64\\kernel32.dll
LoadedModule[3]=C:\\Windows\\syswow64\\KERNELBASE.dll
LoadedModule[4]=C:\\Windows\\syswow64\\SHLWAPI.dll
LoadedModule[5]=C:\\Windows\\syswow64\\GDI32.dll
LoadedModule[6]=C:\\Windows\\syswow64\\USER32.dll
LoadedModule[7]=C:\\Windows\\syswow64\\ADVAPI32.dll
LoadedModule[8]=C:\\Windows\\syswow64\\msvcrt.dll
LoadedModule[9]=C:\\Windows\\SysWOW64\\sechost.dll
LoadedModule[10]=C:\\Windows\\syswow64\\RPCRT4.dll
LoadedModule[11]=C:\\Windows\\syswow64\\SspiCli.dll
LoadedModule[12]=C:\\Windows\\syswow64\\CRYPTBASE.dll
LoadedModule[13]=C:\\Windows\\syswow64\\LPK.dll
LoadedModule[14]=C:\\Windows\\syswow64\\USP10.dll
LoadedModule[15]=C:\\Windows\\system32\\IMM32.DLL
LoadedModule[16]=C:\\Windows\\syswow64\\MSCTF.dll
LoadedModule[17]=C:\\Program Files (x86)\\Origin\\igo32.dll
LoadedModule[18]=C:\\Windows\\syswow64\\SHELL32.dll
LoadedModule[19]=C:\\Windows\\system32\\MSVCR100.dll
LoadedModule[20]=G:\\Program Files (x86)\\Origin Games\\Mass Effect 3\\binaries\\Win32\\Core\\awc.dll
LoadedModule[21]=C:\\Windows\\syswow64\\ole32.dll
LoadedModule[22]=C:\\Windows\\syswow64\\OLEAUT32.dll
LoadedModule[23]=C:\\Windows\\system32\\profapi.dll
LoadedModule[24]=C:\\Windows\\system32\\uxtheme.dll
LoadedModule[25]=C:\\Program Files (x86)\\MSI Afterburner\\Bundle\\OSDServer\\RTSSHooks.dll
LoadedModule[26]=C:\\Program Files (x86)\\DisplayFusion\\Hooks\\AppHookx86_A1927C99-5252-48CD-A4C5-88BED3FAA60A.dll
LoadedModule[27]=C:\\Windows\\WinSxS\\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\\COMCTL32.dll
LoadedModule[28]=C:\\Windows\\system32\\WINMM.dll
LoadedModule[29]=C:\\Windows\\syswow64\\CLBCatQ.DLL
LoadedModule[30]=C:\\Windows\\system32\\CRYPTSP.dll
LoadedModule[31]=C:\\Windows\\system32\\rsaenh.dll
LoadedModule[32]=C:\\Windows\\system32\\RpcRtRemote.dll
LoadedModule[33]=G:\\Program Files (x86)\\Origin Games\\Mass Effect 3\\binaries\\Win32\\Core\\EACore.dll
LoadedModule[34]=C:\\Windows\\syswow64\\WS2_32.dll
LoadedModule[35]=C:\\Windows\\syswow64\\NSI.dll
LoadedModule[36]=C:\\Windows\\system32\\VERSION.dll
LoadedModule[37]=C:\\Windows\\system32\\WINHTTP.dll
LoadedModule[38]=C:\\Windows\\system32\\webio.dll
LoadedModule[39]=C:\\Windows\\syswow64\\WININET.dll
LoadedModule[40]=C:\\Windows\\syswow64\\Normaliz.dll
LoadedModule[41]=C:\\Windows\\syswow64\\iertutil.dll
LoadedModule[42]=C:\\Windows\\syswow64\\urlmon.dll
LoadedModule[43]=C:\\Windows\\system32\\WTSAPI32.dll
LoadedModule[44]=C:\\Windows\\syswow64\\PSAPI.DLL
LoadedModule[45]=C:\\Windows\\syswow64\\COMDLG32.dll
LoadedModule[46]=C:\\Windows\\system32\\apphelp.dll
LoadedModule[47]=C:\\Windows\\system32\\DINPUT8.dll
LoadedModule[48]=C:\\Windows\\system32\\XINPUT1_3.dll
LoadedModule[49]=C:\\Windows\\syswow64\\SETUPAPI.dll
LoadedModule[50]=C:\\Windows\\syswow64\\CFGMGR32.dll
LoadedModule[51]=C:\\Windows\\syswow64\\DEVOBJ.dll
LoadedModule[52]=C:\\Windows\\system32\\d3d9.dll
LoadedModule[53]=C:\\Windows\\system32\\d3d8thk.dll
LoadedModule[54]=C:\\Windows\\system32\\dwmapi.dll
LoadedModule[55]=C:\\Windows\\system32\\d3dx9_42.dll
LoadedModule[56]=C:\\Windows\\system32\\d3dx10_42.dll
LoadedModule[57]=C:\\Windows\\system32\\WSOCK32.dll
LoadedModule[58]=C:\\Windows\\system32\\dbghelp.dll
LoadedModule[59]=C:\\Windows\\system32\\USERENV.dll
LoadedModule[60]=C:\\Windows\\WinSxS\\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\\MSVCR90.dll
LoadedModule[61]=C:\\Windows\\WinSxS\\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\\MSVCP90.dll
LoadedModule[62]=C:\\Windows\\system32\\IPHLPAPI.DLL
LoadedModule[63]=C:\\Windows\\system32\\WINNSI.DLL
LoadedModule[64]=G:\\Program Files (x86)\\Origin Games\\Mass Effect 3\\binaries\\Win32\\binkw32.dll
LoadedModule[65]=G:\\Program Files (x86)\\Origin Games\\Mass Effect 3\\binaries\\Win32\\PhysXExtensions.dll
LoadedModule[66]=C:\\Windows\\system32\\POWRPROF.dll
LoadedModule[67]=C:\\Windows\\system32\\faultrep.dll
LoadedModule[68]=C:\\Windows\\system32\\samcli.dll
LoadedModule[69]=C:\\Windows\\system32\\SAMLIB.dll
LoadedModule[70]=C:\\Windows\\system32\\netutils.dll
LoadedModule[71]=C:\\Windows\\system32\\nvd3dum.dll
LoadedModule[72]=C:\\Program Files (x86)\\NVIDIA Corporation\\PhysX\\Common\\PhysXLoader.dll
LoadedModule[73]=C:\\Windows\\system32\\dhcpcsvc.DLL
LoadedModule[74]=C:\\Program Files (x86)\\NVIDIA Corporation\\PhysX\\Engine\\v2.8.3\\PhysXCooking.dll
LoadedModule[75]=C:\\Program Files (x86)\\NVIDIA Corporation\\PhysX\\Engine\\v2.8.3\\PhysXCore.dll
LoadedModule[76]=C:\\Program Files (x86)\\NVIDIA Corporation\\PhysX\\Common\\cudart32_41_4.dll
LoadedModule[77]=C:\\Windows\\system32\\nvcuda.dll
LoadedModule[78]=C:\\Windows\\system32\\nvapi.dll
LoadedModule[79]=C:\\Windows\\syswow64\\WINTRUST.dll
LoadedModule[80]=C:\\Windows\\syswow64\\CRYPT32.dll
LoadedModule[81]=C:\\Windows\\syswow64\\MSASN1.dll
LoadedModule[82]=C:\\Windows\\System32\\dsound.dll
LoadedModule[83]=C:\\Windows\\System32\\MMDevApi.dll
LoadedModule[84]=C:\\Windows\\System32\\PROPSYS.dll
LoadedModule[85]=C:\\Windows\\system32\\AUDIOSES.DLL
LoadedModule[86]=C:\\Windows\\system32\\avrt.dll
LoadedModule[87]=C:\\Windows\\system32\\HID.DLL
LoadedModule[88]=C:\\Windows\\system32\\mswsock.dll
LoadedModule[89]=C:\\Windows\\System32\\wshtcpip.dll
LoadedModule[90]=C:\\Windows\\system32\\dhcpcsvc6.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Mass Effect™ 3
AppPath=G:\\Program Files (x86)\\Origin Games\\Mass Effect 3\\binaries\\Win32\\MassEffect3.exe


Here is my event viewer general log :

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MassEffect3.exe
P2: 1.3.5427.46
P3: 4faaf484
P4: ntdll.dll
P5: 6.1.7601.17725
P6: 4ec49b8f
P7: c0000029
P8: 00090812
P9:
P10:

Attached files:
C:\\Users\\Gradwell\\AppData\\Local\\Temp\\WERD5FA.tmp.WERInternalMetadata.xml

These files may be available here:
C:\\Users\\Gradwell\\AppData\\Local\\Microsoft\\Windows\\WER\\ReportArchive\\AppCrash_MassEffect3.exe_4e4f44d3fe62858f62ebc3c24b352a7845345b5_02ccd7dd

Analysis symbol:
Rechecking for solution: 0
Report Id: 789c450a-c9a1-11e1-96a4-0002e30f57d3
Report Status: 1

Modifié par GR1MSLEEPER, 09 juillet 2012 - 08:43 .