Saurabh: Thanks for contacting EA Help! My name is Saurabh how may I help you?
you: I would like to formally ask for a points refund for the From Ashes DLC i purchased for mass effect 3
Saurabh: This is indeed upsetting. I'll do my best to cheer you up.
you: i was never told that i had to be online all the time just to verify From Ashes, let alone even touch my saved game
Saurabh: I apologize for the inconvenience caused. I'll do my best to address your concern.
Saurabh: May I know do you want to get refund of Bioware points?
you: sorry but that statement made no sense to me, can you rephrase?
Saurabh: I’m afraid I didn’t quite understand your last message. Please elaborate?
Saurabh: Could you please be more specific about the issue?
you: the reason i want a refund for From Ashes for the bioware points i spent was because i was unaware of the DRM that EA has placed on it, so if im offline, Im not even able to touch my save file, let alone verify the From Ashes DLC, so i feel that it was false advertising, because it was never when i looked at it in the Origin Store it just showed a brief description then it said purchase so i feel that either im entitled to a BioWare points refund, or this issue is fixed because EAs servers are (no offense) not really reliable
Saurabh: I apologize for the inconvenience caused. Ill do my best to address your concern.
I have tried to contact them for a refund, i waited for 10 minutes and no reply so i have a feeling they ignored me
UPDATE: I made a petition to allow you to play offline with this DLC:
http://www.change.or...dlc-drm-in-me3#
Modifié par djharris10, 18 mars 2012 - 09:52 .