223 réponses à ce sujet

[ZweiImpulse]

This is what you people get for spending money on that crap, and letting bioware justify ****ty game designs

[Nickle]

This is disgraceful, happened to me about 4 hours ago, went to play single-player for a while, came back and all my unlocks were gone, I have reached N7 level 130~.

Now all that time and bioware points have been wasted, I'm extremely disappointed that something like this can happen and expect a full refund if this is not rectified.

[safrrr]

Everything runs through the ea servers. If you lose your character stats, iits a server side cacheproblem. Call of duty has this problem all the time, jus send an email to bioware support and ask for a BW points refund. The credts cant be refunded because they.are auto generated and thus not stored because there are too many variables.

[Nickle]

bump, who do i have to email to get a response?

[Xiusferian]

I was just hit by the Reset bug in Multiplayer in ME3. All my unlocks and gear acquired so far has been reset to a recruit level. I think with all these problems Bioware is loosing alot of fans in the community. I am frustrated beyond belief. Keep on adding those nails to the coffin Bioware.

Modifié par Xiusferian, 15 mars 2012 - 06:16 .

[Szelenas]

lets hope the maintance at friday will solve the problem and refund the credits

[Qiw]

hope so for them ! 1 week and they cant even keep us updated on wtf is going on

[BelgarionNL]

indeed! give us our credits back on friday!

[Xiusferian]

I have Bioware points, I'm just glad I didnt spend them to buy any packs or i would be raging more than I am now. Its just that all the unlocks and time spend and gear acquired is gone. This is BS. and how much more does Bioware expect us to take.

[Anonymass]

I just lost all of my items. Now my level 18 soldier has to use an avenger rifle with no upgrades.

Gah, now I really feel don't feel like playing this game anymore.

[Qiw]

Nickle wrote...

bump, who do i have to email to get a response?

donotreply@Biodontcare.com


Nope seriously they dont give a ****   , and they wont do anything about it , you just have to wait like evrybody ....if you mail them you will just get random  answeres like  , reinstall the game ... check the repair tool.. we are working on it !
oh no send EA , EA will send you to bioware .


So for now  there is nothing to do besides  waiting , kinda sux for poeple who spend bioware points  ( i did spend some too  but hey crying yelling wont make things  go faster ^^ )

[Texaboose]

Ditto - happened to me just now. Seems to have retained somethings, but lost others (and not in chronological order). Luckily I haven't spent any BW points.

[Avane_Master]

Just happened, right here right now!!!! N7 130.... Everything Wiped out!!!!!

[EvolvedSungod]

 Same here, was trying to level up each and was almost lvl 20 in soldier, along with at least 2000 bioware points for item/character unlocks... All of it gone... I'm not playing multiplayer or buying DLC until this is fixed and I either get my points and credits back, or I get everything I had returned the way it was... I HAD AN AWESOME GETH SHOTGUN...

[EvolvedSungod]

I was almost getting into it when this happened... Even though they also had no controller support, and of course having no high res texture pack for people with decent computers...

[Stickasylum]

 This is getting a bit ridiculous.  I did get a nice, apologetic, email from support last weekend, but as a paying customer, it should be obvious that all I really care about is

1)  Can I get my unlocks or credits back?

and 2) When will it be safe to purchase unlocks again?

with a heavy emphasis on 1.  While I appreciate taking time to look into the problem, I really would like an answer to (1), even if the answer is no (or heck, even "we'll try, but no guarantees").  Silence just shows a basic lack of respect for people who give you money, and that's a great way to lose goodwill with paying customers.

[Samusmaxx1973]

The same thign just happened to me.

I had spent about 40 dollars on bioware points.  Just finished a match in multiplayer with my Engineer.  as soon as i came out the message you get when you first start multiplayer about joining the N7 special ops team pops up.

I click to get past all that and when i go to my characters everything i've unlocked is gone.  I had all the races except the drell Vanguard and Krogan Soldier... <.<  Not too mention numerous weapons and some that were level 10 ...and a lot of rares and above...

I hope they fix this soon, they are a good company I just know they will fix this...I hope...lol...


Sigh...

[safrrr]

You guys need to stop complaining so darn much. Every game has bugs. Nfs shift had wrong car speed when u max ugraded them, crysis had fps problems, so did codblack ops and dirt 2. If i recall right, cod mw2 and 3 are also having atats problem. You cant expect them to solve these problems within a week. Finding bug, reproduce it, fixing, testing, putting online in that order.

Modifié par safrrr, 16 mars 2012 - 07:45 .

[Xeveres]

Just got reset as well....sigh.

We demand an official response, this is seriously ridiculous.

[Acyl]

safrrr wrote...

You guys need to stop complaining so darn much. Every game has bugs.
...
You cant expect them to solve these problems within a week. Finding bug, reproduce it, fixing, testing, putting online in that order.

This particular issue is more serious than the others you've mentioned, because of the cash store microtransaction thing.

Also, I don't think anyone expects this to be fixed overnight. People just want better communication from Bioware on this issue. That's what people are asking for - not an immediate fix.

It'd satisfy a lot of people if a Bioware rep were to come here and say 'okay, guys, we'll refund you your points', or 'okay, we'll restore your lost items'. That hasn't happened.

A lot of folks are also annoyed that they weren't warned about this bug BEFORE it hit them - otherwise they'd have avoided multiplayer entirely, or avoided making cash store purchases. 

Modifié par Acyl, 16 mars 2012 - 09:47 .

[Lukas013]

Same here, all items have been reset .

[Stickasylum]

Acyl wrote...

safrrr wrote...

You guys need to stop complaining so darn much. Every game has bugs.
...
You cant expect them to solve these problems within a week. Finding bug, reproduce it, fixing, testing, putting online in that order.

This particular issue is more serious than the others you've mentioned, because of the cash store microtransaction thing.

Also, I don't think anyone expects this to be fixed overnight. People just want better communication from Bioware on this issue. That's what people are asking for - not an immediate fix.

It'd satisfy a lot of people if a Bioware rep were to come here and say 'okay, guys, we'll refund you your points', or 'okay, we'll restore your lost items'. That hasn't happened.

A lot of folks are also annoyed that they weren't warned about this bug BEFORE it hit them - otherwise they'd have avoided multiplayer entirely, or avoided making cash store purchases. 

Or, you know, they could have hotfixed out the ability to use the store from the lobby or receive invitations in the store during the first patch!  Not a permanent solution, but at least they wouldn't have nearly as many pissed off customers...

Modifié par Stickasylum, 16 mars 2012 - 03:29 .

[TheGreatAshTree]

safrrr wrote...

You guys need to stop complaining so darn much. Every game has bugs. Nfs shift had wrong car speed when u max ugraded them, crysis had fps problems, so did codblack ops and dirt 2. If i recall right, cod mw2 and 3 are also having atats problem. You cant expect them to solve these problems within a week. Finding bug, reproduce it, fixing, testing, putting online in that order.

I think that you should stop trolling if the issue isn't affecting you.  As others have stated, it's about communication first and foremost.  Yes, they sent out an email when the problem first arose to say that they knew about it, but that's it.  There was no mention of what to expect from a fix or when.  The longer that this issue continues, not only will more customers become increasingly irate, but it will also make it harder for them to apply a fix that won't break something else.  This could have been hotpatched to simply disable the store link if readied, stopping the problem then and there, and then they could have focused on fixing the issue for already-affected customers.  Instead, they've allowed the problem to continue, which has now led to new customers with the problem while old customers grow increasingly frustrated.

Had this simply been an issue of losing some "legitimate" unlocks, I don't think that people would have been as upset.  A lot of people had leftover Bioware points from other games, like I did for both the Dragon Age and Mass Effects series.  I used those points to get a start on getting my gear back to what I at least had from beta.  Now, the issue is losing real life money over a glitch.

The subsequent, and perhaps most infuriating issue, is that they've not only not given an ETA for a fix, but they've not told anyone what to expect.  If we knew that points/credits would be restored, but not items, then people could make purchases with newly-acquired points/credits and know that they would eventually be refunded.  If there was going to be a rollback by account to a state when everything was unlocked, then people would know to save their purchases until after that happened.  Either way, I am now "forced" to play the game with starter weapons, doing silver and gold stages with no upgrades or temp items.  I have saved 1.6 million credits by now and would gladly use them if I knew what was going to happen eventually.

[UndefinedM]

is this reset random, or happens when you do something specific? at the moment i only got some credit purchases lost and several moneyless-xpless games but i wouldn't want to have to start unlocking everything again

[Asaghon]

Started playing multi as well recently, I'm normally not that into it but since it was coop I tried it and liked it alot. First of all I had issues with beeing able to buy the packs in the first place, it would just tell me to wait and after 30 seconds tell me it failed. But evenetually I managed to succeed in buying packs with the points I earned.

I unlocked Quarian Infiltrator, Drell Vanguard, M-13 Raptor, and some commen stuff. Spent quite alot of time for that. At some point my screen game got stuck on loading after the host left between games and I was forced to shut the game.
When I got back in, everything was gone as well.

I still had my points that I hadn't spent yet and human characters but that was it.

Modifié par Asaghon, 16 mars 2012 - 10:18 .