223 réponses à ce sujet

[HeeroMaki]

stillllll...nothing this is awful bioware..jesus

[TheGreatAshTree]

Over 3 weeks, 5 tickets - some escalated, forum posts... and nothing. It's beyond my level of comprehension that a company would act like this and not even update people.

[Qiw]

its just a scam by EA .


i had a open ticket a few weeks ago they just delted my ticket ....
i got a mail 2minutes ago


Dear XXXX XXXXXXX

You recently asked for assistance on a case, but we haven't heard from you in a while.

If you still need our help, please login and review the details of case XXXXXXX


so i looked what did my case say?!

oh magic nothing it got deletd.. ! and says closed

[mikeloeven]

me thinks there are grounds for a class action lawsuit after all EA is basically stealing stuff you bought from them

http://en.wikipedia....ki/class_action

Modifié par mikeloeven, 31 mars 2012 - 12:51 .

[banditwhiteone]

Wow, Bioware, at least you can post that you're working the issue instead of leaving a growing group in the dark.

[rcon]

mikeloeven wrote...

me thinks there are grounds for a class action lawsuit after all EA is basically stealing stuff you bought from them

http://en.wikipedia....ki/class_action

Pretty sure it would be biowares fault not EA since Bioware has our money and EA is just a middle man.

[LordBobo]

Anything new?

[Lt Locke]

Wow, weeks now and still no word on this..... un-effin' believeable...........

[Zahxia]

Just had this happen to me. Bought some packs and then got a transaction error. Can't even level or change the appearance/weapons/equipment of the characters I got cards for or unlocked,

[rcon]

Yawn still waiting on response

[Qiw]

over 1 month ... good job ... oh and dont event tell us wtf is going on

[rcon]

Has anyone heard anything yet? Been over a month and im seeing nothing.

[Glowyrm]

This is the most horrible thing I have ever seen a company do.

[rcon]

Glowyrm wrote...

This is the most horrible thing I have ever seen a company do.

Ya I'm honestly at a loss. Been over a month so many reports and still have yet to hear anything.

[Zhuril]

Could you guys try telling EA(when you contact them) that your purchase of Bioware points failed to go through? It's essentially the same thing. The rep I talked to a while ago said she was able to refund me my money, because the item(s) I purchased were relocked and I failed to receive the service provided. By the way, she refunded my purchase of the 1600 bioware points I bought, not the in-game packs. She said it was against policy to give an item to a customer without receiving some kind of payment, so they just had to refund me my money.\\

I hope this information helps, i'm the only person on this forums that actually had my problem solved.(that I have seen anyways, suprised there's no legal action yet tbh)

Modifié par Zhuril, 13 avril 2012 - 04:39 .

[rcon]

Zhuril wrote...

Could you guys try telling EA(when you contact them) that your purchase of Bioware points failed to go through? It's essentially the same thing. The rep I talked to a while ago said she was able to refund me my money, because the item(s) I purchased were relocked and I failed to receive the service provided. By the way, she refunded my purchase of the 1600 bioware points I bought, not the in-game packs. She said it was against policy to give an item to a customer without receiving some kind of payment, so they just had to refund me my money.

I hope this information helps, i'm the only person on this forums that actually had my problem solved.(that I have seen anyways, suprised there's no legal action yet tbh)

I told them i would take any refund avaliable either in bioware points or cash, they told me they couldnt do that.

[Qiw]

thumbs up bioware/ea in 6 month poeple will forget probably.. !

oh wait no , its not about money its about treating your customers like **** .

[HitmanActual]

Over a month ago I had the message "don't worry, Bioware won't leave you hanging".

I'm hung. True story.

[banditwhiteone]

Where is my $80 Bioware? I think I'm hanging, too.

[Qiw]

just got a mail

Hello,

There was an issue in Mass Effect 3 that affected a very small number of people and caused them to lose their items while playing multiplayer. This issue was brought to our attention and BioWare fixed the problem. All of the players affected have already been notified. We want you to know that we have not forgotten about you and we have now returned the lost items to your multiplayer inventory.

Thank you for your patience, we apologize for any inconvenience this issue has caused you.

will log in and check it later

[banditwhiteone]

Just logged in and checked, no change. Plus I played a ton and got most of my stuff back. So what does that mean for the value of what is lost because I already unlocked it a second time?

[Streitenfeld]

Same problem with the poster above me. I see no real "change" in my gear even after getting a e-mail saying my items were restored. It has been a long time since I lost my items, and I have basically gotten them all back. I hope that these "restored" items come in the form of credits or at least will they be able to add onto the current levels of my items? Example being I have a widow rank 1 now, and I at least had a widow rank 1 before I lost it. Will I see my Widow at rank 2?

Modifié par Streitenfeld, 24 avril 2012 - 06:02 .

[BigMacTrollol]

Add me in teh club

[Jotham]

My policy of buying good games to support the gaming industry is being really put to the test. Or maybe its just my perception of what constitutes a good game.

Pirates provide better support for their hackes!!