7 réponses à ce sujet

[Allen Blade]

Yes I have ME3 Collectors Edition and yes I've redeemed all the codes and played online using the correct accounts. This site has registered that I have the From Ashes DLC (obtained from said Collectors Edition) so I know it's linked right. The page with the soundtrack info says to contact EA if I had problems, EA said it couldn't help and to call the retailer I bought it from. I doubt GameStop can help.

I'm trying to download the soundtrack but it keeps saying I don't have the CE registered. When I try to contact Bioware, it sends me to a EA login screen that refuses to go any farther when I enter my login info.

Who am I suppose to contact for help with the soundtrack if not EA like the page says?

[Ceej13]

Your best bet is to go to https://help.ea.com/ and start a live chat (where it says "Talk To a Game Advisor")
It seems a lot of ppl are having the same issue:
http://social.biowar...87353/1#9696960

[Allen Blade]

I did the live chat, and the advisor that I got told me to contact GameStop about it >.> How is GameStop suppose to help me with Bioware website issues? I swear, I hate EA more and more everytime I hear about them.

[Jeff Rousell]

It's not an issue with this website or GameStop. There is an issue with the PS3 version of the game not reporting all the needed details so we can properly identify what version of the game you own. The current solution is to contact EA Customer Support and they should help you get access to the soundtrack. Can you please PM me the details from your live chat?

[Rammiecakes]

I'm having the same exact issue except I can't even get through to EA. It keeps telling me I couldn't be redirected. Its very frustrating.

[Allen Blade]

Sure Jeff, I actually saved the conversation, I'll send it to you.

[tatortodd]

having same issue. in live chat with EA currently

[Funket]

Same issue with xbox version.
No CE bonus dlc, soundtrack in 'your registered content', can't access to the CE owner avatar.