8 ответов в этой теме

[Your Dads Husband]

Written by Thomas Abram

This is different from the crash on "Connecting to EA Servers" - Take those posts here:

http://social.biowar.../index/11306524 

Every time I start ME3 the game freezes to black screen after the intro scene with the sunrise over earth before the 'press start' screen. It worked fine the first time I played, but never after that. I have already installed the game to HD and exchanged for a new disk.

Edited by Thomas Abram, Quality Assurance Division, BioWare Edmonton

Thomas Abram wrote...

We are currently investigating this issue and it would be of great assistance if we could gather some information from you, our users. If you could private message me your origin account details so we can look into this further that would be very helpful in our investigation.

If you have any questions or concerns please pm me.

Thomas Abram wrote...

We are still investigating this - We have received a very large amount of support from BSN users but are looking for some different information now. If you could take the time to send me the following information it would be greatly appreciated (on top of what has already been requested):

- What were you doing in the last play session before the crash (MP, SP, level, etc.)?
- Did you crash or make a save during your last play session?
- Do you recall any odd behavior during your last play session (temporary errors, anything out of place/acting weird)?

Thanks!

Thomas Abram wrote...

Hey everyone,
This issue is still a top priority of ours and we are still investigating it.
If the most recent patch has fixed this issue for you could you please PM me (as well, if it reverts to the BSOD please inform me as well).
If you have any questions, concerns or comments please let me know.

Сообщение изменено: Your Dads Husband, 11 Апрель 2012 - 11:44 .

[Ryan Warden]

Sorry, my bad. I should have said that *I* don't know what's causing this. Someone clearly does, and I'm tracking them down.

[Ryan Warden]

Sounds like, until recently, we didn't have repro steps and didn't know how to track this down. Resante has been hugely helpful with all of this, and has enabled us to deepen investigations.

Hopefully there will be more news soon, but it likely won't come from me. We'll see...

[Thomas Abram]

We are currently investigating this issue and it would be of great assistance if we could gather some information from you, our users. If you could private message me your origin account details so we can look into this further that would be very helpful in our investigation.

If you have any questions or concerns please pm me.

[Ryan Warden]

Stop slagging off the Grissom Academy folks, please.

[Thomas Abram]

We are still investigating this - We have received a very large amount of support from BSN users but are looking for some different information now. If you could take the time to send me the following information it would be greatly appreciated (on top of what has already been requested):

- What were you doing in the last play session before the crash (MP, SP, level, etc.)?
- Did you crash or make a save during your last play session?
- Do you recall any odd behavior during your last play session (temporary errors, anything out of place/acting weird)?

Thanks!

[Thomas Abram]

Hey everyone,

I want everyone to know that we are still working on resolving this issue. Once we have a solution, you will know.

If you have any questions, concerns or comments feel free to PM me.

[Thomas Abram]

Stop "pyramiding" please.

[Thomas Abram]

Hey everyone,

This issue is still a top priority of ours and we are still investigating it.

If the most recent patch has fixed this issue for you could you please PM me (as well, if it reverts to the BSOD please inform me as well).

If you have any questions, concerns or comments please let me know.