2897 réponses à ce sujet

[Word_Bearer]

I worry that EA don't know what the problem is, or how to fix it. Every other glitch and problem posted on the other forum threads have at least been briefly mentioned by a moderator. This is the only one that is completely ignored. I don't think they have a fix or even know where to start.

Modifié par Word_Bearer, 17 mars 2012 - 05:28 .

[Siupek1991]

I hope that You are wrong... anyway the situation is tragic.

[JNovi86]

I just tried emailing the xbox360achievements.com website in the hopes that they will run a news story about this issue, i might also send the same email to ign and a few other gaming news sites

[tykimykk]

Even if they could somehow get the patch live this weekend, I know for a fact I'm hours away from being Silver combat ready. Didn't give multiplayer a high priority when I bought the game and was actually able to play it. I think the highest level character I have is 8, with pretty much junk for weapons besides the Saber.

[DemGeth]

What is really bugging me is the CS. It all goes through EA except on this forum where we get no response.

this is obviously a fix beyond random EA responses to generic problems, and yet because the support is EA rather than Bioware, that is all you get.

So who exactly is responsible for fixing this?
If it's Bioware why do I have to go through EA?
If it's EA why do they have no idea about the glitch?

[Word_Bearer]

I don't really care about extra guns, or armor or credits or free DLC or even generic Microsoft points. I just want to be able to play the game I shelled out $80 for. That really isn't too much to ask. I would be content if a moderator just posted and said something simple like;

"We are aware and we are working as fast as we can. Go. AWAY."

I would be okay with that. Any progress is better than no progress.

[Akraix22]

Just adding my name to the list. Game stopped working the day after the midnight release.

[ff7bob]

Man I hate this so much right now being ignored completly not saying enything to us at all is like being spat in are face and called nothing important. Bully boy tackics of if we ignore them long enf we might just give up and leave hell no I'm going no wher we been working hard trying ever thing to fix it are self talk about it with are each other to see if it work and what nun of u moderaters have the desansy to say nothing to us that's low. We spent money one the games for u to even have a job and nun have the desansy to say hay we are working on it plz be pashent well keep u update daylay that poor custamer servise.

[Word_Bearer]

Akraix22 wrote...

Just adding my name to the list. Game stopped working the day after the midnight release.

Welcome to the club. We have t-shirts; they're all black and keep getting lost in the mail. 

Allow me to update you on the fixes that EA or Bioware will give you. 

Deleting corrupted files: Good to do, but won't fix the issue. 
Deleting all saved Mass Effect 3 files: Sinking feeling in your stomach while doing it, but doesn't fix anything. 
Re-installing the game: Doesn't work. You get a small spark of hope about 3/4 through installation, but ultimately it doesn't work.
Returning the CDs for newer ones: seems like a legit solution, but doesn't fix it. The problem is not with the CD.
Deleting Gamertag: Not so much a solution as it is giving up. Its like your car had the 'check engine' light on, so you just go out and buy a new car. Doesn't fix anything. 
Deleting System Caches: Again, waste of time. 

I think that's all of them. I only have a 360 so I don't know about PC or Playstation fixes. Hope this saves you some time. 

[ff7bob]

Ow ye I'm now w8 for the banding for speaking my mind cose hay u will look at that as attacking and band me. No it not just what some respons its to are problem most have had problem for week or more. Even if u say we don't know what's going on that's at least some thing that all we ask

[Godof360]

info: You are now ready to chat with Mayank.
Mayank: Thanks for contacting EA Help! My name is Mayank how may I help you?
you: yes i have been experiencing the black screen before that start screen on xbox 360 for 11 days now is this ever going to be fixed?
you: on Mass Effect 3
you: hello are you there???
Mayank: yews.
Mayank: yes.
Mayank: Justin.
you: do you have a workaround for the game breaking bug yet?
you: can i speak to your supervisor???
you: hello??
you: Mayank are you there?
you: are you there?
you: obvious you are busy with something else can u patch me to another person please??
info: There may be a problem communicating with Mayank. Please wait while your chat is transferred to another EA Expert.
info: You are now ready to chat with Jasmeet.
Jasmeet: Thanks for contacting EA Help! My name is Jasmeet how may I help you?
you: yes i have been experiencing a black screen before the start screen for Mass Effect ***** on xbox ***** for ***** days now is there a workaround for this yet?
Jasmeet: hello.
Jasmeet: Since when you are facing this issue?
you: hi
you: since launch
you: over 100 people are expiencing this game breaking bug
Jasmeet: have you tried any troubleshooting steps?
you: i believe i've tried all of them
Jasmeet: okay.
you: i've cleared cache , recovered profile, erased everything ME3 off my hdd
Jasmeet: All right.
you: i mean i payed 60$ +10$ for DLC for a game i cant even play at all
Jasmeet: Please give me just a moment while I look into this further.
you: ok thanks
Jasmeet: What I'll be doing is , I'll be sending your request to our senior support team and then they will
be getting back to you via e-mail after investigating the issue , Our senior support is quite capable
of handling these issues,
you: you guys have sent 6 of those and i aint heard back 1 time yet from them in 11 days.....
Jasmeet: It will take some thing for them to get back to you, there have been many customers who are facing this issue, so please be patient as they will revert back to you.
you: ok
Jasmeet: Thank you for contacting EA. Is there anything else I can help you with today?
you: no
Jasmeet: If you need help with anything else, please feel free to contact us anytime!

1st time Mayank disconnected at first mention of black screen
2nd time took him forever than dropped me and i got Jasmeet who just sent it up the chain
this is the typical response that i get every time i might come off pissed and cocky but their responses are the reason i'm getting madder and madder i mean it took over 9 days for a mod to even acknowledge this thread.

and after 6 times with the higher ups not contacting me in 11 days i doubt this one will

Modifié par Godof360, 17 mars 2012 - 08:18 .

[tykimykk]

May want to edit that a bit, these forums hate when you copy and paste.

EDIT:  This isn't how you treat your customers.  I know this because I myself work in CS, albiet on a more face to face level of it.  You cannot treat your customers as the problem.  You can't ignore them, hoping they go away. 

This is how lawsuits happen.

Modifié par tykimykk, 17 mars 2012 - 08:24 .

[Word_Bearer]

So how many are suffering from this bug? Thousands? Maybe tens of thousands? It seems to be growing at a meteoric level. Everyday more and more gamers are joining or posting around the internet. IGN, Gamestop, The Escapist. All have threads about this issue. The one here is by far the longest and most updated, but still...

I honestly think the reason Bioware is being silent is because they are somewhat panicked. They have no idea what is causing this or how to fix it. We might be in for the long haul on this one.

[Godof360]

nah they trying not to make it known cause their sales are more important than their customers

i mean if there was a huge bug like this and they make it known that would stop people from buying it.If i was the boss everyone on the team would be working on this non stop til it was fixed mandatory 12+ hrs a day til fixed period
but seems to me like they might only got 1 dude working on the problem i mean face imports are so much more important.

Modifié par Godof360, 17 mars 2012 - 08:24 .

[Big Steak]

Just thought I'd pitch in with the same complaint. Every little helps, you know?

[Word_Bearer]

If they can fix this, why wouldn't they? Its been what, eleven days? How much longer can they keep it under wraps? Wouldn't it be more cost effective to patch this bug quickly so that they don't risk media backlash over poor customer support?

[tykimykk]

Because it's EA, bad CS and EA are synonymous with one another. There's no news there.

[Word_Bearer]

tykimykk wrote...

Because it's EA, bad CS and EA are synonymous with one another. There's no news there.

I had a problem downloading the soundtrack using my N7 Collector's Edition. There was even an entire thread on it. A number of gamers were having the same problem; "Download not found." 

Took EA only a few days to fix it. Really. One day, boom. Fixed. They can fix these things if they can. Thats why I think they're not talking to us. They don't have a fix. They are just as confused as we are. 

[ff7bob]

Word_Bearer wrote...

tykimykk wrote...

Because it's EA, bad CS and EA are synonymous with one another. There's no news there.

I had a problem downloading the soundtrack using my N7 Collector's Edition. There was even an entire thread on it. A number of gamers were having the same problem; "Download not found." 

Took EA only a few days to fix it. Really. One day, boom. Fixed. They can fix these things if they can. Thats why I think they're not talking to us. They don't have a fix. They are just as confused as we are. 

if this indeed the case thay should at least do the right thing and tell us not just sit ther and say nothing that just bad custamer service u know and rather rowed to

[Godof360]

best thing about them sitting around is the longer it takes to fix this bug the more and more people are going to experience this bug thus making them take action.

in the meanwhile Silent Hill Downpour is a pretty sick game so far hangs up a bit like lag but over all so far i'm enjoying it,and Resident Evil comes out Tuesday!

[Siupek1991]

All this situation makes me angry. A few days passed and we still don't have a solution or even specific answer. I paid for this game 215 zł and now just can't play. Really great...

[DemGeth]

My last email also has the 1-2 week number.

So, in other words, ah the game doesn't work....we have other priorities. Just hang for a month or so and maybe we'll get around to looking at it. Or maybe not.

[Godof360]

Chris Priestly did say this on page 7 of this forum:

Hi Everyone

Sorry for not replying sooner, that was my oversight. The ME3 team has been aware of this since it was first posted days agao and are investigating the issue. We don't have any update yet, but we will post as soon as we have some news for you.

so they are aware of the problem just really not sure how high on the list this problem ranks would be nice for a further update on this MASSIVE defect of their game

[tykimykk]

If this was some other kind of product (not software) you know it would have been recalled already, right?

[DemGeth]

tykimykk wrote...

If this was some other kind of product (not software) you know it would have been recalled already, right?

Hey 1% of tires are exploding

EA....yeah.....some people don't like the way the decals look.....we'll get to the exploding tires problem once we've fleashed this decal issue out.