2897 réponses à ce sujet

[DemGeth]

Just remember if you get the gamer tag glitch you know it's the gamer tag glitch when

1. You can't get to the start screen, you get frozen at a black screen before hand.
2. You can use a a random gamertag and the game will work

If these things occur DO NOT erase your saves, change your gamer tag ID, or anything else silly.
EA CS will tell you to do this, just ignore them. All this has been tried by multiple people, we know the fix is on the EA/Bioware end of things, no need to lose your stuff or spend points on a new ID.

[tykimykk]

If a total of 1 million brutes are killed this weekend. Every player gets one "Victory Pack." BUT, those packs (including the N7 weapon one) will only be accessible for one week from the time of unlock. Which is the 20th of this month. After which they will disappear and no longer be accessible, even through customer support, so says the FAQ page.

https://help.ea.com/...h?showhome=true

Modifié par tykimykk, 18 mars 2012 - 06:18 .

[Godof360]

Yeah we are get screwed hard without vasoline by bioware not fixing this problem in a timely manner

[JNovi86]

I just posted this on the compensation thread, my theory on how to be fair to those of us with the glitch

"easiest was I see for compensation is to extend the challenge until after a patch is released, and if enough brutes are killed, extend the deadline to collect until a week after a patch is released. only way that seems fair to anyone experiencing any glitch that prevents them from playing while remaining fair to people who aren't having trouble playing by not making special prizes for people that got screwed"

[burritosenior]

... We still don't have a comment from Bioware or EA? This is very disappointing. How long has it been now? I want to play the damn game. Hell, disconnect us from EA servers and reconnect us. I don't care. It's something on their end with our gamertags. I think it's ridiculous that we have received only a single comment about it.

[B1234]

Anyone else notice how rapidly this thread has been growing, its like two pages a day kind of an indciator of how many of us are having this issue.

[burritosenior]

Fun stuff: Customer Support told me to clear my cache to fix the gamertag glitch!
Fun fact #2: I said in the e-mail I did that multiple times.
Fun fact #3: the entire community experiencing this problem is well aware that it does not help at this point.
*it puts the palm on the face or else it gets the hose again*

[punkroctopus]

Hey, you know what I'd like to do right about now? Play this game that I paid $80 for.

[Word_Bearer]

punkroctopus wrote...

Hey, you know what I'd like to do right about now? Play this game that I paid $80 for.

HA! Play a game you paid for? Who do you think we're dealing with, THQ? Valve?

[tykimykk]

Word_Bearer wrote...

punkroctopus wrote...

Hey, you know what I'd like to do right about now? Play this game that I paid $80 for.

HA! Play a game you paid for? Who do you think we're dealing with, THQ? Valve?

If this was valve, I doubt that this issue would exsist in the first place.

[Bushido Effect]

punkroctopus wrote...

Hey, you know what I'd like to do right about now? Play this game that I paid $80 for.

I know, what I've been saying since I've started getting this...

"Come on now, EA, lines are starting to get blurry!"  I don't wanna pull a Urdnot Wrex on someone..

"This is NOT acceptable.."  I would rather have Object Rho sitting in my friggin bedroom than this black screen of death!  HOW did this get past QA? 

Modifié par Bushido Effect, 18 mars 2012 - 10:10 .

[WaywardPaladin214]

Word_Bearer wrote...

WaywardPaladin214 wrote...

 I am here to throw my name into the casualty list...  I've been following this thread for about a week now, right after the black screen of death happened to me for the first time.

I've spent 12-15 hours on the phone with both EA and MS customer support, with no resolution and little feedback.  I gave EA CS permission to access my GT on their 360 at the call center.  They told me the game locked up for them as well.

I love this game and franchise, but am supremely dissatisfied with the customer support!  

An EA CS rep did confirm with me they are working on a patch and that it will be release "soon."  Whatever that means.  

Well at least thats something. We had no idea at all if they were working on a patch or even really knew about the bug. I guess we just palying the waiting game now...

Here is the phone number for EA customer support -- 866-543-5435 --.  I have spoken to many techs and several supervisors over the past week..  Other than the first guy who told me to just dump my saves ME1 and ME2 because there was no way to fix the problem, they have all been polite and helpful.  Unfortunately, they just don't have the ability to fix the problem...

Sorry, wrong quote (I am new to the forum-thing...)  I meant to quote the guy who asked for the support number.

Modifié par WaywardPaladin214, 18 mars 2012 - 10:36 .

[Bushido Effect]

^^^^^^^^^^ Yeah no problem lol. Thanks for the number.

[JNovi86]

Can we at least get someone from bioware to at least make another appearance to say that they are working on it. Even if they aren't and are completely stumped or don't care or the patch wouldn't be out for months. All I want is someone to come in here and say yes we are aware of you and this thread.

[Bushido Effect]

^^^^^^^^^^^^ I know. I'm so upset right now. Keprals Syndrome will kill me before damn patch is released.

ANYONE from BW please respond. We didn't pay for a CE $80 FRISBEE.

[DemGeth]

Well tomorrow is Monday, and I'm sure they'll have something for those of us that are glitched.

[JustinSaneV2]

DemGeth wrote...

Well tomorrow is Monday, and I'm sure they'll have something for those of us that are glitched.

I honestly doubt it...

[DemGeth]

JustinSaneV2 wrote...

DemGeth wrote...

Well tomorrow is Monday, and I'm sure they'll have something for those of us that are glitched.

I honestly doubt it...

Well me too but you know postiive thinking and all that.

[JustinSaneV2]

DemGeth wrote...

JustinSaneV2 wrote...

DemGeth wrote...

Well tomorrow is Monday, and I'm sure they'll have something for those of us that are glitched.

I honestly doubt it...

Well me too but you know postiive thinking and all that.

I'm a pessimist at heart.  

[JNovi86]

I guess I'm just gonna stick to assassins creed batman battlefield and skyrim until tues and then play resident evil until this is fixed

[punkroctopus]

I gotta thank Bioware for not fixing this because it allowed me to blaze through all of the first season of Game of Thrones, including special features, play Arkham City in its entirety, I had time to properly shower and eat meals on a regular schedule, get more sleep than usual and have a truly absurd serving of self-abuse on an abnormally extented schedule.

But now, I'd really like my game back, thank you.

Modifié par punkroctopus, 19 mars 2012 - 02:16 .

[Word_Bearer]

punkroctopus wrote...

I gotta thank Bioware for not fixing this because it allowed me to blaze through all of the first season of Game of Thrones, including special features, play Arkham City in its entirety, I had time to properly shower and eat meals on a regular schedule, get more sleep than usual and have a truly absurd serving of self-abuse on an abnormally extented schedule.

But now, I'd really like my game back, thank you.

Agreed. This was a nice little vacation to catch up on my fun reading and whatnot, but I'd like to get back to no sleep and hours of multiplayer. But please Bioware, in your own time. Its not like we payed $80 for this game or anything...

...oh wait...

[JNovi86]

So I'm at work right now do I can't check but the only other think I could think of that I haven't tried is finishing the iOS mass effect infiltrator app (not that great pain in the butt to beat with the controls) do I synced the intel to the galaxy at war and stopped sending ea user data on how I was playing. Once I get home I'll try the game on my 360 (long shot I know) and report back. Depending on if my wife is alseep when I get home or not I might make an update tomorrow morning instead

[Kilus]

Add me to the list of Victims for the gamertag bug.

[JustinSaneV2]

Kilus wrote...

Add me to the list of Victims for the gamertag bug.

Ugh, this is ridiculous.