2897 réponses à ce sujet

[Bushido Effect]

Well in the Grissom topic, at least Ryan Warden posted "The fix that we are currently testing will resolve just this (the Italian Grissom Academy) issue. There will be a separate patch for other issues"

An ETA would be nice. Hope your call with Kenny Benedict goes thru.

[burritosenior]

tykimykk wrote...

After more than a week of trying to get through to EA with no success. When earlier today, I was contacted by Kenny Benedict, EA, Executive Relations. Will hopefully get a call from him tomorrow, and sort all this out.

Should know more tomorrow, will update with news.

Yes please do, thank you!

The lack of response or even an, 'We're looking into it' from Bioware is absolutely staggering to me. It would be nice if this other person can be shown to be more reliable.

On another note, EA Customer Support is avoiding me now by not returning e-mails since the first day I posted here. Fantastic.

Modifié par burritosenior, 20 mars 2012 - 12:56 .

[Bushido Effect]

^^^^^^^^^^ The Indians stopped returning my emails as well. And before that only gave me generic responses like "Clear the CACHE" "You SEEM to having problems of FREEZING" and "Try a NEW DISC"

[Word_Bearer]

Bushido Effect wrote...

^^^^^^^^^^ The Indians stopped returning my emails as well. And before that only gave me generic responses like "Clear the CACHE" "You SEEM to having problems of FREEZING" and "Try a NEW DISC"

I got about three back-and-forths with EA support before I stopped getting replies. I tried everything they told me and then some. After awhile I sent another e-mail ticket. Haven't heard back, and that was Friday morning. My guess is whatever is causing this bug is something embarrassing that should have been tested out during the Betas. 
Sad. Its been over a week since I was able to play. Only thing we can do is wait. 

[opmsucks333]

Word_Bearer wrote...

Bushido Effect wrote...

^^^^^^^^^^ The Indians stopped returning my emails as well. And before that only gave me generic responses like "Clear the CACHE" "You SEEM to having problems of FREEZING" and "Try a NEW DISC"

I got about three back-and-forths with EA support before I stopped getting replies. I tried everything they told me and then some. After awhile I sent another e-mail ticket. Haven't heard back, and that was Friday morning. My guess is whatever is causing this bug is something embarrassing that should have been tested out during the Betas. 
Sad. Its been over a week since I was able to play. Only thing we can do is wait. 

I hate the waiting game. Hopfully it wont be much longer.

[burritosenior]

I eagerly awaited Monday for some sort of 'we are making progress' post. Now I am eagerly awaiting tomorrow...

[Bushido Effect]

^^^^^^^^^opmsucks
  Lol when I see your pic I keep thinking of Morlan in ME1.

"Welcome to MORLANS FAMOUS SHOP! I have very good things, you will see!"

Modifié par Bushido Effect, 20 mars 2012 - 02:48 .

[tykimykk]

Bushido Effect wrote...

tykimykk wrote...

After more than a week of trying to get through to EA with no success. When earlier today, I was contacted by Kenny Benedict, EA, Executive Relations. Will hopefully get a call from him tomorrow, and sort all this out.

Should know more tomorrow, will update with news.

Hey good work there.  How did you get through?  All I got was those EA game advisors on EA.com help.  What did you do to get their attention?

I think it had something to do with waiting more than 9 days with open tickets and no response.  Earlier today I contacted them again, this time after talking with someone who just talked in circles, I demanded to talk to his supervisor. 

These conversations all happened today (3/19/12).

Here is part of the conversaion.  This is unedited, and actually how he typed.

Pravesh: You should get back on this with in 1-2 weeks.
You: your joking right?
Pravesh: I can understand that this is too long but we are getting so many escalated cased these days and that is why we have expand this period to 1-2 weeks from 24-48 hours.  I hope you will understand tat.
Pravesh: *that
You: Except that I have been contacting support for MORE THAN A WEEK about this with no response what-so-ever.
Pravesh: Please wait for 1-2 more weeks and it should be fine.
You: I'd like to talk to someone higher up about this now, not 3+ weeks from when I originally submitted this
Pravesh: Please provide me few seconds to transfer you the supervisors.
Pravesh: Thank you for being on hold.  Please note that I have discussed this with my supervisor and there are no other steps are left for this issue.  You may need to wait for some time and it should be fine.
You: It's not fine, I paid for a game that does not play, through no fault of my own
You: I've been nothing but blatantly ignored by support for more than a week
Pravesh: Definitely it is not your fault but of ours and I sincerely apologize for this issue and the delay.

Admission of guilt on EA's part!!!!!

Pravesh: Believe me, it should be fine this timwe.
Pravesh: *time
You: Not to mention the giant slap in the face with the exclusive weapon contest that was this past weekend
Pravesh: Alex, had been in your shoes, I would have feel the same.  Please give one more chance to us so that we can take care of it.
You: Can I at least get a shorter time frame than 1-2 weeks?  That is a bit rediculous considering I've already been waiting 9 days
Pravesh: Since I just escalated your case at this moment, it may supposed to take at least 1 week.
You: So no?  I just get to stare angrily at my game case for 2 weeks?
You: Going off of supports record  here, I'll just be contacting Support again in two weeks about this
Pravesh: I am sorry to say Alex, but you may need to wait for this time.

I read this last sentence as  "but you may need to wait this time" because of how horrid his grammar was.

Pravesh: Thank you Alex.
You: THIS TIME
You: ?
You: I HAVE BEEN WAITING
Pravesh: Yes, I clearly understand that.
You: your disingenuous accusations state otherwise
Pravesh: I am sorry you feel that way.
You: Can I speak with a supervisor//superior?
Pravesh: Okay I am transferring you now.

After this I talked with Bhavish, who name was so eerily similar that at first I assumed it was the same person with a different name.  Judging by the way he typed (HORAY proper grammar) I figured it wasn't the same guy.  But after talking with him for a while, and trying something I already tried he assured me I would get a response within a few days.

Bhavish: All right.  What I can do for you is, without deleting the persona, I would be forwarding the matter on priority.  I want Senior support staff to look into this matter, rather than trying permutations and combonations.
Bhavish: You may expect a response to the matter within couple of days.

After talking with him a bit, feeling that this was in good hands for the moment, I agreed.  Not even five hours later I had an email from Kenny Benedict in my inbox.

Modifié par tykimykk, 20 mars 2012 - 03:04 .

[DemGeth]

"your disingenuous accusations state otherwise"

oh man that made me laugh

[Godof360]

Your not alone being ignored they even went as far as blocking me on twitter no response from emails or anything really starting to irk me more and more

[tykimykk]

DemGeth wrote...

"your disingenuous accusations state otherwise"

oh man that made me laugh

Not only is it true, but I couldn't resist using that in this situation, considering what game it's about.

[Bushido Effect]

@ tykimykk See thats what I was posting earlier about the support being OUTSOURCED and oversees. The names of the people that "helped" me were, VIJAY, MANOJ, and another Indian name or whatnot. With bad grammar as well. 0 progress, No excuses.

[Godof360]

My video on youtube has jumped from 200 views the first weekend to over 1600 now bioware needs to hurry up on this patch as its obviously affecting more and more people

[DemGeth]

Godof360 wrote...

My video on youtube has jumped from 200 views the first weekend to over 1600 now bioware needs to hurry up on this patch as its obviously affecting more and more people

I blame the Justin's.......you bastards.  

[punkroctopus]

You know what? I can wait.

I mean, I had the game pre-ordered eight months in advance, and it crashed in a game-ending bug less than a week after release - really, a "Possibly at the end of the month" response is just a drop in the bucket.

Glass half full you guys.

Modifié par punkroctopus, 20 mars 2012 - 04:40 .

[tykimykk]

If you prepaid for a car 8 months in advance and the engine stopped working a few days after you get it, would you think waiting 26+ days until it's "possibly" fixed is acceptable?

No, I know I wouldn't; I don't think you would either.  Different products, same principle. 

We bought a faulty product, this problem should be better addressed. You don't just fold like a house of cards, keep the pressure on them.  This IS their mistake after all, why are we, the paying customers, being repeatedly punished for their mistakes?

It makes no sense; it's a horrid, horrid business model.

Modifié par tykimykk, 20 mars 2012 - 05:17 .

[painlezz]

Adding myself to the list of black screen of death.
I have completed the game once and imported my me3 character after that to run the game on insane diff. Also played a numerous of multiplayer hours.
I had random freezing of loading screen through out the game, when going to new areas not at start screen, and this weekend on saturday it died totally. I have also used the ios app datapad.
I have a week free from work this week and was seeing forward to spend time to play this but now I can't. This sux big time!

[JustinSaneV2]

DemGeth wrote...

Godof360 wrote...

My video on youtube has jumped from 200 views the first weekend to over 1600 now bioware needs to hurry up on this patch as its obviously affecting more and more people

I blame the Justin's.......you bastards.  

:innocent:

[DemGeth]

painlezz wrote...

Adding myself to the list of black screen of death.
I have completed the game once and imported my me3 character after that to run the game on insane diff. Also played a numerous of multiplayer hours.
I had random freezing of loading screen through out the game, when going to new areas not at start screen, and this weekend on saturday it died totally. I have also used the ios app datapad.
I have a week free from work this week and was seeing forward to spend time to play this but now I can't. This sux big time!

Well it won't be fixed this week.....pretty sure about that.

So like weather looks nice though 

And welcome to the club.

[JustinSaneV2]

DemGeth wrote...

painlezz wrote...

Adding myself to the list of black screen of death.
I have completed the game once and imported my me3 character after that to run the game on insane diff. Also played a numerous of multiplayer hours.
I had random freezing of loading screen through out the game, when going to new areas not at start screen, and this weekend on saturday it died totally. I have also used the ios app datapad.
I have a week free from work this week and was seeing forward to spend time to play this but now I can't. This sux big time!

Well it won't be fixed this week.....pretty sure about that.

So like weather looks nice though 

And welcome to the club.

I'm calling one month at least.  

Also not a single apology will be given nor any consolation.  

Modifié par JustinSaneV2, 20 mars 2012 - 07:09 .

[Godof360]

Ok wow my video just hit 3100 views coulda sworn 2 hrs ago it was 1600.....

[JustinSaneV2]

Godof360 wrote...

Ok wow my video just hit 3100 views coulda sworn 2 hrs ago it was 1600.....

You get a handful from me each day.  

[DemGeth]

JustinSaneV2 wrote...

Godof360 wrote...

Ok wow my video just hit 3100 views coulda sworn 2 hrs ago it was 1600.....

You get a handful from me each day.  

Damn man you don't need to youtube that you can do it in person lol

[DemGeth]

JustinSaneV2 wrote...

DemGeth wrote...

painlezz wrote...

Adding myself to the list of black screen of death.
I have completed the game once and imported my me3 character after that to run the game on insane diff. Also played a numerous of multiplayer hours.
I had random freezing of loading screen through out the game, when going to new areas not at start screen, and this weekend on saturday it died totally. I have also used the ios app datapad.
I have a week free from work this week and was seeing forward to spend time to play this but now I can't. This sux big time!

Well it won't be fixed this week.....pretty sure about that.

So like weather looks nice though 

And welcome to the club.

I'm calling one month at least.  

Also not a single apology will be given nor any consolation.  

2-3 weeks after they fix it minimum.

Who knows when they'll start working on it if they haven't

[JustinSaneV2]

DemGeth wrote...

JustinSaneV2 wrote...

DemGeth wrote...

painlezz wrote...

Adding myself to the list of black screen of death.
I have completed the game once and imported my me3 character after that to run the game on insane diff. Also played a numerous of multiplayer hours.
I had random freezing of loading screen through out the game, when going to new areas not at start screen, and this weekend on saturday it died totally. I have also used the ios app datapad.
I have a week free from work this week and was seeing forward to spend time to play this but now I can't. This sux big time!

Well it won't be fixed this week.....pretty sure about that.

So like weather looks nice though 

And welcome to the club.

I'm calling one month at least.  

Also not a single apology will be given nor any consolation.  

2-3 weeks after they fix it minimum.

Who knows when they'll start working on it if they haven't

"The fix that we are currently testing will resolve just this (the Italian Grissom Academy) issue. There will be a separate patch for other issues"

Makes it sound like they only a few people working on the game's issues and only working on one issue at a time.  It's most definitely going to be a LONG time before this gets fixed.