2897 réponses à ce sujet

[HawaiiGamer]

Mark me down as another Black Screen victim as of midnight Pacific Standard Time!!

1.  Game crashed while loading a "Resume" game.
2. Turned off the Xbox and restarted.
3.  Got the EA Logo, Earth Picture, and BLACKNESS....NOTHING BUT BLACKNESS......

Live Chat with EA Help did not improve anything; reset cache, reset modem, etc.

BIOWARE / EA PLEASE FIX THIS ISSUE!!! ITS THE WORST BUG IN VIDEO GAME HISTORY!!!                                                                                                                                                                                                                                                                                                               

[Godof360]

Im seriously going to file a FTC Complaint about this whole mess I think we all should who live in the US under defective product and/or warranty issue the ideal that this MASSIVE big made it to retail and bioware really isn't saying much or keeping us informed leads me to think something fishy is going on.

[JustinSaneV2]

Godof360 wrote...

Im seriously going to file a FTC Complaint about this whole mess I think we all should who live in the US under defective product and/or warranty issue the ideal that this MASSIVE big made it to retail and bioware really isn't saying much or keeping us informed leads me to think something fishy is going on.

https://www.ftccompl...rd.aspx?Lang=en

Modifié par JustinSaneV2, 20 mars 2012 - 08:27 .

[Warden130]

HawaiiGamer wrote...

Mark me down as another Black Screen victim as of midnight Pacific Standard Time!!

1.  Game crashed while loading a "Resume" game.
2. Turned off the Xbox and restarted.
3.  Got the EA Logo, Earth Picture, and BLACKNESS....NOTHING BUT BLACKNESS......

Live Chat with EA Help did not improve anything; reset cache, reset modem, etc.

BIOWARE / EA PLEASE FIX THIS ISSUE!!! ITS THE WORST BUG IN VIDEO GAME HISTORY!!!                                                                                                                                                                                                                                                                                                               

Well come to the fleet! Hold the line!

jk, sad to have another person join us.

[Godof360]

Yeah I got the website but it doesn't play nice on my mobile so will have to wait til work is over so can use pc I mean if dude filed for the endings and false advertising should easily be able to file for defective product

[Siupek1991]

Sorry but I must say this. Ea technical support seems to be stupid, they they aren't reading my but they are answering. I wrote them (2 times) that clear cache and delete save games isn't work. It is their next reply:

Hello Daniel,

Thank you for contacting Electronic Arts again.

I appreciate your interest in Mass Effect 3 and assure you that I will try my best to resolve this crashing issue. You need to clear cache and delete save game files. For your convenience, I am providing you the steps.

XBOX Clear Cache:

Let’s first try to clear your console cache, this can sometimes cause issues with game. To remove these files, follow the steps mentioned at the below given link: http://support.microsoft.com/kb/971755

Delete game save files Xbox 360

Corrupted game files can sometimes cause a faulty online connection. To remove these files, follow the steps below: 1. Start your console with the game disc out so it launches into the Xbox Dashboard.
2. Select the System blade.
3. Select Memory and press the A button.
4. Select Games and press the A button.
5. Select your game and press the A button.
6. Delete all files for the game.
7. After following these steps re-launch the game and try to go online.
Note: deleting your game save file would reset your offline game progress and you would need to play the game from start.

In case of any further questions, please feel free to get in touch with us anytime. Alternatively, please visit us at www.help.ea.com.

Regards,

Rubul
Electronic Arts - World Wide Customer Experience

I cannot believe that EA is paying them for it...

[Godof360]

It's just a copy paste answer we all are getting

[Bushido Effect]

Just checking in. Letting them know I enjoy my $80 black screen. I'm gonna be dancing alone at a club till this is fixed. Doing the awful shuffle.. Like Godof said, I may also consider filing a FTC complaint. Never have before.

[unfashionable]

Is everyone here using xbox? anyone with PC version trouble?

also, can you import pc ME2 files without restriction? I am thinking of playing through ME1 and ME2 to create my ME3 import, but I dont want the same issue as xbox where if my GT gets corrupt I am screwed from importing.

[Vermonster]

So....no word yet. What a cluster ****. Last time I played ME3 was on thursday, 2 days after release. Gotta say I'm really sick and tired about all this alternate ending talk. I'd like to be able to experience it for myself. At least they can play the game.

No timeline yet for a fix or compensation? How this game got through QA is beyond me. It's closing in on 2 WEEKS now for my black screen. Hopefully Witcher 2 will not suffer the same BS.

[MEMANIAsama]

Vermonster wrote...

No timeline yet for a fix or compensation? How this game got through QA is beyond me.

Apparently they never triggered that issue with their gamertags. Who knows.

[Bushido Effect]

Need more mods to come in here and post some darn updates... This problem ruin my weekend.

[Word_Bearer]

I maintain Bioware is completely lost on this issue. I found an old thread about this exact problem in the original Mass Effect for the computer. Apparently the problem was a corrupted sound file that should have been played during the start-screen. Because it was corrupted, the game couldn't continue. I wonder if this is a similar problem? Doubt it, but its certainly strange...

[Resante]

MEMANIAsama wrote...

Vermonster wrote...

No timeline yet for a fix or compensation? How this game got through QA is beyond me.

Apparently they never triggered that issue with their gamertags. Who knows.

Doesn't matter, they should still know what the game is attempting to do with the gamertag at that point.

[FreezeGodzilla]

woot im adding my name to the list to. This is just wonderful. Seeing that blank screen after the logo really made my day.

[Steveando]

It seems the few are becoming the many!

I'm unhappy to report I'm now a fully fledged member of the Xbox black screen crash. It seems some people are taking it worse than others though with threatening law suits etc. Which is pretty ludicrous.
Dont get me wrong I'm pretty p****d off myself and getting more so every time another day passes and STILL no word from the Devs.
For me that's they're worst sin (second only to the bug itself obviously). I accept that a patch takes time and can only imagine how busy they are with fixing this and all other bugs, but to not give us any news/updates or any correspondence at all is simply shocking customer relations.

Sort it out BioWare

[JNovi86]

Although it makes me sad that more and more people are experiencing this glitch, it kinda makes me hopeful that its finally going to get bioware off their butts and do something about this

at least operation raccoon city comes out today

Modifié par JNovi86, 20 mars 2012 - 02:05 .

[WALLIEDIRT]

This is insane. My brother is having this issue and so am I now!! Its like a spreading virus and no update from EA. Jackasses at least tell us your looking into the problem better yet fixing it. Now I'm even more scared about what will happen with simcity 5...

[opmsucks333]

Bushido Effect wrote...

^^^^^^^^^opmsucks
  Lol when I see your pic I keep thinking of Morlan in ME1.

"Welcome to MORLANS FAMOUS SHOP! I have very good things, you will see!"

Haha I wish I could see if he was still kicking in ME 3.

[Valgarochi]

JustinSaneV2 wrote...

Makes it sound like they only a few people working on the game's issues and only working on one issue at a time.  It's most definitely going to be a LONG time before this gets fixed.

Unfortunatly that's the way it works in the industry, once the title is released, 98% of the development team moves on to the next project with only a handful of people left to work on patches and DLC.

They should be focusing on this bug in my opinion, for example let's say they fix this Grissom Academy bug, it won't matter if it's fixed if you can't play the game!

[unfashionable]

yeah the devs need to put some better error trapping in the game, because myself had 50 hours of flawless playing before the 100% freeze error (ie game unplayable now for GT which is needed for my saves)

I wanted to buy any multiplayer content coming out, like they one they already announced with geth engineers

try {
loadGamertagProfile();
...
} catch (Exception e) {
display("Corrupt File");
emailBiowareCorruptFile(file);
}

Modifié par unfashionable, 20 mars 2012 - 02:40 .

[painlezz]

We are getting more and more with this problem, but how many of us that have this problem finds it here? And how many does a post? Or send a complaint to EA/BW. I myself was at first not going to type anything here nor send a mail to the support, as I thought that people already noticed this and made complaints, but then they maybe don't take it that seriously if it only are a "few" with this problem that contact them, so instead of just sitting and just reading about this, Imade a post earlier and also sent a form with EA help site to register this problem. Hope that you who just keeps reading this, make a post and make your voice heard too and also send a complaint to EA/BW support..

[MEMANIAsama]

unfashionable wrote...

(ie game unplayable now for GT which is needed for my saves)

Curious question... I know in the ME3 face thread, there was an issue with faces not properly importing from ME1 imports to ME2. There was a workaround that required extracting the save file from a USB thumb, etc. I'm not familiar with the program, but is it possible to extract that save, and recompile it attached to a DIFFERENT gamertag? If so, could somebody with this bug test that out and see if the save jacks up that GamerTag or just the one you're using?

[Akraix22]

The end of the month is coming up, lets see what happens. Can't believe 2 weeks are going to pass without playing ME3. I got maybe a couple of hours of gameplay before this crap happened.

I love you bioware and I always will, but I think it's time we start seeing other people.

[Resante]

What they may not understand is that by the time they acknowledge that this is a legit problem plenty of us will have moved on to other games with no intention of coming back to ME3 any time soon or at all, and will have bad memories of this the next time they release a game. I've never been part of any game breaking problem like this but it is interesting to see how it will be handled and at least there is some camaraderie among those affected.

Demands of a refund or lawsuit are funny but that's way overboard IMO. Would we have a basis? Dunno. How hard would it be for someone to post in these forums they they are investigating the growing # of complaints of this problem? Silence only makes it worse.