2897 réponses à ce sujet

[Kilus]

Calls for refunds are justified if this isn't fixed soon. The product we bought is not working as advertised.

[Resante]

I agree, but have no clue if there is any precedent for it a refund due to a game breaking glitch. If they fix it next week, ehhhh....If they don't fix it for another month, huge problem (for me). Then again I've only had the problem for 3 days, some of you got the problem 2 days after launch. Who would issue the refund? How would you prove to BW you are affected? I think most people would be happy to just get a fix by the end of the month and some free MP packs or something.
A week ago In the patch explanation post someone asked the BW thread starter for a compiled list of all of the known bugs and what they were working to patch, but I haven't seen an answer. I think a lot of us just want to know we've been heard and that our issue is a serious one.

[JNovi86]

now it seems that half the time i try to load batman im getting the same issue. Its usually when I've just tried mass effect again just to see and then switch over, black screen before any thing pops up with not even the guide button making a response

[Resante]

Kilus wrote...

Calls for refunds are justified if this isn't fixed soon. The product we bought is not working as advertised.

I see now that supposedly Amazon is offering full refunds on open copies of ME3 even if it IS working as advertised... too bad I didn't buy it from them. Really smart on their part to capitalize on the story complaints and solidify some customer loyalty. I haven't gotten to the ending yet but if I could get 100% of my money back for this glitch I'd jump on it.

http://social.biowar...ndex/10085608/1

[opmsucks333]

I to wish I bought though Amazon now. Damn you GameStop!

[burritosenior]

Damn you Gamestop indeed.

And seriously. STILL no word from anybody? Not even an 'We are aware and are looking into it" response?

Bioware, WE AREN'T GOING AWAY because the ISSUE will not go away until you guys fix it. Could you please tide us over with something? This is a GAME ENDING bug, far far far worse than that Academy bug considering this stops the ENTIRE GAME. But we don't have a single response. It is quite frustrating. Please have somebody tell us some good news and quickly.
I remember when Fallout: New Vegas had a game-ending bug. Caused the Xbox to crash every time you entered the Strip.

... Valve fixed it within two days. We've been waiting 14 days and we don't even have a WORD hardly.

I'm pretty relaxed, and I can accept that things take a while. I am very patient. But I am not patient when it comes to having to wait weeks for a sentence or two giving us some form of status update. Not even a, "We are working on it but can't figure out how to reproduce it" comment. Nothing.

So what's this FTC thing now? Threats are silly, but I might look into it just because this is so dissatisfying so I'll do it for my own benefit.

[tykimykk]

Got another email from Kenny. Set up a set time to call me, unfortunately it looks like it's tomorrow (Wednesday) in the afternoon. So it looks like I won't have any updates for you guys (gals?) today, sorry.

Modifié par tykimykk, 20 mars 2012 - 04:46 .

[burritosenior]

Well thanks for keeping us posted, it's appreciated. It's nice to know at least somebody is getting past the e-mails that the Support doesn't actually even read.

[tykimykk]

burritosenior wrote...

Well thanks for keeping us posted, it's appreciated. It's nice to know at least somebody is getting past the e-mails that the Support doesn't actually even read.

I never used the email form a contact until Kenny contacted me, I always used "Live Chat."

[burritosenior]

Ah. I sort of have an aversion to such things which is why I haven't used that. OCD? Autism? Haha I don't know, but I just despise things like live chats or talking over the phone. I have no problem with Drive-Throughs, talking in person, e-mails, Facebook Wall conversations... nothing. But I avoid those others at all costs.

[tykimykk]

To each there own, right?


I'll try to keep everyone as up to date as best I can.

[JustinSaneV2]

Siupek1991 wrote...

Sorry but I must say this. Ea technical support seems to be stupid, they they aren't reading my but they are answering. I wrote them (2 times) that clear cache and delete save games isn't work. It is their next reply:

Hello Daniel,

Thank you for contacting Electronic Arts again.

I appreciate your interest in Mass Effect 3 and assure you that I will try my best to resolve this crashing issue. You need to clear cache and delete save game files. For your convenience, I am providing you the steps.

XBOX Clear Cache:

Let’s first try to clear your console cache, this can sometimes cause issues with game. To remove these files, follow the steps mentioned at the below given link: http://support.microsoft.com/kb/971755

Delete game save files Xbox 360

Corrupted game files can sometimes cause a faulty online connection. To remove these files, follow the steps below: 1. Start your console with the game disc out so it launches into the Xbox Dashboard.
2. Select the System blade.
3. Select Memory and press the A button.
4. Select Games and press the A button.
5. Select your game and press the A button.
6. Delete all files for the game.
7. After following these steps re-launch the game and try to go online.
Note: deleting your game save file would reset your offline game progress and you would need to play the game from start.

In case of any further questions, please feel free to get in touch with us anytime. Alternatively, please visit us at www.help.ea.com.

Regards,

Rubul
Electronic Arts - World Wide Customer Experience

I cannot believe that EA is paying them for it...

They think the Xbox 
still uses the Blade layout...

[JustinSaneV2]

Word_Bearer wrote...

I maintain Bioware is completely lost on this issue. I found an old thread about this exact problem in the original Mass Effect for the computer. Apparently the problem was a corrupted sound file that should have been played during the start-screen. Because it was corrupted, the game couldn't continue. I wonder if this is a similar problem? Doubt it, but its certainly strange...

That can't be the issue because the game functions normally if you sign in using another profile.

[JustinSaneV2]

Resante wrote...

Demands of a refund or lawsuit are funny but that's way overboard IMO. Would we have a basis? Dunno. How hard would it be for someone to post in these forums they they are investigating the growing # of complaints of this problem? Silence only makes it worse.

Asking for a refund on a $60/$80 plastic coaster doesn't seem "way overboard" to me especially when it seems BioWare has no intention on fixing this issue anytime soon.  

Isn't there a "lemon law" for consumer products?

Modifié par JustinSaneV2, 20 mars 2012 - 05:35 .

[Bushido Effect]

 

Resante wrote...

What they may not understand is that by the time they acknowledge that this is a legit problem plenty of us will have moved on to other games with no intention of coming back to ME3 any time soon or at all, and will have bad memories of this the next time they release a game. I've never been part of any game breaking problem like this but it is interesting to see how it will be handled and at least there is some camaraderie among those affected. 

Demands of a refund or lawsuit are funny but that's way overboard IMO. Would we have a basis? Dunno. How hard would it be for someone to post in these forums they they are investigating the growing # of complaints of this problem? Silence only makes it worse.

 

I disagree there "VEGA"  lol.

I was in the middle of the game when I had the problem affect me on saturday. I was halfway thru and really getting into the story, THEN it happens. You can imagine how PISSED I was at this.

Its like going to the movie theater and then halfway in the film or RIGHT when the movie gets good... BAM the screen goes black and the film projector explodes. Usually in those cases the theater gives a full refund to all customers. Are we getting a refund??? At least fix this ASAP Bioware.

Modifié par Bushido Effect, 20 mars 2012 - 05:38 .

[opmsucks333]

Idk whether to sell the game and buy something that works, or hold on to my copy till a actual fix comes. I also worried that the day i trade it in is the day it gets fixed.

[Bushido Effect]

Just keep it. Especially if its a CE. otherwise it would be incomplete and worth less anyway since trade ins are only for the game disc value, and not all the extras in the CE.

So I'm keeping mine. The steel case is nice too.

[JustinSaneV2]

 
From the Grissom Academy thread:

Ryan Warden wrote...

Most of the time we want to wait so that other fixes are available for a patch, before we're ready to release it. In this case, if all goes well with the testing, we're hoping to release just this fix for you so that you get it as soon as possible.

I know that you're incredibly frustrated, but please believe me: we're doing all that is physically possible to get a fix to you as soon as we can.

 http://social.biowar...993/46#10273556

Noted for future reference just in case BioWare decides that our issue isn't severe enough to warrant it's own fix and holds out on releasing it so that they can include other fixes.

Modifié par JustinSaneV2, 20 mars 2012 - 06:07 .

[DemGeth]

Really, nothing again today so far?


Seriously?

[JustinSaneV2]

DemGeth wrote...

Really, nothing again today so far?


Seriously?

Like I said earlier it looks like BioWare is only focusing on one problem at a time and that happens to be the Grissom Academy quest.  A BioWare employee (Ryan Warden) has replied to that thread 10 times in the last 24 hours.  
http://social.bioware.com/3780903/

[Bushido Effect]

JustinSaneV2 wrote...

 
From the Grissom Academy thread:

Ryan Warden wrote...

Most of the time we want to wait so that other fixes are available for a patch, before we're ready to release it. In this case, if all goes well with the testing, we're hoping to release just this fix for you so that you get it as soon as possible.

I know that you're incredibly frustrated, but please believe me: we're doing all that is physically possible to get a fix to you as soon as we can.

 http://social.biowar...993/46#10273556

Noted for future reference just in case BioWare decides that our issue isn't severe enough to warrant it's own fix and holds out on releasing it so that they can include other fixes.

Thanks.  Will keep this in mind.  And so should BW.   My name happens to be Ryan too lol.

[DemGeth]

JustinSaneV2 wrote...

DemGeth wrote...

Really, nothing again today so far?


Seriously?

Like I said earlier it looks like BioWare is only focusing on one problem at a time and that happens to be the Grissom Academy quest.  A BioWare employee (Ryan Warden) has replied to that thread 10 times in the last 24 hours.  
http://social.bioware.com/3780903/

Yeah, well had a feeling they hadn't started looking at it anyway.  I don't really understand the thought process behind this CS and QA.  

[tykimykk]

JustinSaneV2 wrote...

Resante wrote...

Demands of a refund or lawsuit are funny but that's way overboard IMO. Would we have a basis? Dunno. How hard would it be for someone to post in these forums they they are investigating the growing # of complaints of this problem? Silence only makes it worse.

Asking for a refund on a $60/$80 plastic coaster doesn't seem "way overboard" to me especially when it seems BioWare has no intention on fixing this issue anytime soon.  

Isn't there a "lemon law" for consumer products?

Lemon law really only applies to automobiles, but there are many other laws, both federal and state that apply to many other goods.  Like the Uniform Act, along with others I don't recall.

A lot of research would have to be done on your own, or by contacting an organization who specializes in these things.

Better Business Bureau
Federal Trade Commision - Bureau of Consumer Protection - Complaint Form

[JustinSaneV2]

tykimykk wrote...

JustinSaneV2 wrote...

Resante wrote...

Demands of a refund or lawsuit are funny but that's way overboard IMO. Would we have a basis? Dunno. How hard would it be for someone to post in these forums they they are investigating the growing # of complaints of this problem? Silence only makes it worse.

Asking for a refund on a $60/$80 plastic coaster doesn't seem "way overboard" to me especially when it seems BioWare has no intention on fixing this issue anytime soon.  

Isn't there a "lemon law" for consumer products?

Lemon law really only applies to automobiles, but there are many other laws, both federal and state that apply to many other goods.  Like the Uniform Act, along with others I don't recall.

A lot of research would have to be done on your own, or by contacting an organization who specializes in these things.

Better Business Bureau
Federal Trade Commision - Bureau of Consumer Protection - Complaint Form

That's why I put the quotation marks around "lemon law".  

[Bushido Effect]

Has anyone here filed a FTC complaint yet? Curious, because I am considering doing this now. Thanks tykimykk for posting the links to FTC and BBB.