2897 réponses à ce sujet

[burritosenior]

Most of us have tried that at least a couple times, Red. unfortunately, it does not work. People that it does work for just had a game freeze issue rather than this problem it seems. Thanks for trying though! All help is appreciated.

[Kabraxal]

And I couldn't be one of the lucky ones....

[redBadger14]

Hm...a guy in the Goliath rewards thread said something about clearing your hard drive's cache. Try that and see if it may work guys.

Note that clearing the cache just cleans the hard drive of all game patches. Does not delete saves. Clearing the cache and booting up ME3 will prompt a new patch download, and may fix the issue.

[Word_Bearer]

redBadger14 wrote...

Hm...a guy in the Goliath rewards thread said something about clearing your hard drive's cache. Try that and see if it may work guys.

Note that clearing the cache just cleans the hard drive of all game patches. Does not delete saves. Clearing the cache and booting up ME3 will prompt a new patch download, and may fix the issue.

Nope. Tried it a week ago. Game just freezes on the 'patch download' screen. Its a problem with EA and the Gamertags. No home remedies. Sorry. 

[DemGeth]

Ah new faces....


Do Not pay for a new gamer tag.

Do Not destroy your saves

EA CS asks you to do both neither helps. Actually nothing will help, you could go play on a buds machine with a different disc, as some of us have done, and get the same freeze up.

[Kabraxal]

yeah... well apparently trying to recover profile for a 2nd time might have just screwed me over. Now the damn thing won't bloody recover. Great. Just great.

[opmsucks333]

redBadger14 wrote...

Hm...a guy in the Goliath rewards thread said something about clearing your hard drive's cache. Try that and see if it may work guys.

Note that clearing the cache just cleans the hard drive of all game patches. Does not delete saves. Clearing the cache and booting up ME3 will prompt a new patch download, and may fix the issue.

EA/Microsoft had us all do this when we called. I think it's safe to say it's going to have to be Fixed on Bioware/EA's Side.

[Resante]

*Sorry my formatting is jacked up, I typed up part of this in Notepad to avoid losing it.* (Edited to correct formatting and added disclaimer)

Word_Bearer wrote...

Its a problem with EA and the Gamertags. No home remedies. Sorry.

Muhaha but there IS a home remedy! I just figured out what the problem is.As we have all suspected, it is related to the gamertag and a file that ME3 creates to go along with it. Each profile has a directory on whatever your storage media is (hdd, usb, etc.) Your profile has multiple subdirectories with saves, and also a location with a .gpd files containing info on all of the games you have played. This ME3 .gpd file is the problem. When you redownload your profile it redownloads all of the .gpd files from MS.

**Follow these steps at your own risk!! By following these instructions you take responsibility for anything that may happen to your profile / gamertag.**

1) I removed my hdd, downloaded my profile to internal memory and copied the profile to a USB stick. I tried loading ME3 after this and got the frozen black screen. On to step 2.

2) Moved USB stick to my pc to look at the files. (If you know how to use USB Xtaf Xplorer I'd suggest using it to extract the profile and make a backup of it before messing around on the stick.)

2) Now, I wasn't able to find a way to get to the contents of this file directly. You will need a profile editor like the Horizon tool (google it.)

3) Open Horizon, go to Tools > Device Explorer. It should find your flash drive. Expand Gamer Profiles, select your profile, then click the little gear to the upper right of the window (Open in Package Manager).

4) This will show your profile details. Do NOT change anything here. Click contents to display all of the package files specific to the profile. We're looking for the Mass Effect 3 package, which is 4541095D.gpd. Right click this, extract, and back it up somewhere. Now right click it and delete it.

5) Click Save, Rehash, and Resign. Skipping this may result in a corrupt profile. YOu'll get a confirmation once the profile is saved.

6) Place flash drive back in Xbox, REMOVE NETWORK CABLE, and power up. You should be able to play ME3 with your profile. It will create a new package file on your profile, and if you move your save from your HDD to the flash drive you can even load your gamesaves.

7) Enjoy Mass Effect 3 single player.


***Problems***
I connected to Xbox Live and the game downloaded the 4 MB update. I then got the message that I had played the game on a different console and it immediately locked up. I believe BW checks the contents of the .gpd file or attempts to write values to it right after the omni-tool scene, because after the first lockup I deleted the .gpd file again, disconnected from the Internet and was able to play again (game creates a new .gpd). I connected the ethernet cable, rebooted the xbox, and got the dreaded black screen right after the omni-tool scene. Unfortunately this means MP is still out of the question right now. I will send all of this info to Bioware, I like to hope that if I figured this out in one night they certainly already had it figured out and are working on finding out what their game is doing to this .gpd file. I will keep investigating myself. If anyone else wants to attempt this, let us know if you're successful.

Modifié par Resante, 21 mars 2012 - 02:15 .

[punkroctopus]

Hey you know what I shouldn't have to do? Anything on my part, since I'm not the source of the problem.

Modifié par punkroctopus, 21 mars 2012 - 04:02 .

[Word_Bearer]

Resante wrote...

*Sorry my formatting is jacked up, I typed up part of this in Notepad to avoid losing it.*

Word_Bearer wrote...

Its a problem with EA and the Gamertags. No home remedies. Sorry.

Muhaha but there IS a home remedy! I just figured out what the problem is.

As we have all suspected, it is related to the gamertag and a file that ME3

creates to go along with it. Each profile has a directory on whatever your

storage media is (hdd, usb, etc.) Your profile has multiple subdirectories

with saves, and also a location with a .gpd files containing info on all of

the games you have played. This ME3 .gpd file is the problem. When you

redownload your profile it redownloads all of the .gpd files from MS.

1) I removed my hdd, downloaded my profile to internal memory and copied the

profile to a USB stick. I tried loading ME3 after this and got the frozen black screen. On to step 2.

2) Moved USB stick to my pc to look at the files. (If you know how to use USB Xtaf Xplorer I'd suggest using it to extract the profile and make a backup of it before messing around on the stick.)

2) Now, I wasn't able to find a way to get to the contents of this file

directly. You will need a profile editor like the Horizon tool (google it.)

3) Open Horizon, go to Tools > Device Explorer. It should find your flash drive. Expand Gamer Profiles, select your profile, then click the little gear to the upper right of the window (Open in Package Manager).

4) This will show your profile details. Do NOT change anything here. Click contents to display all of the package files specific to the profile. We're looking for the Mass Effect 3 package, which is 4541095D.gpd. Right click this, extract, and back it up somewhere. Now right click it and delete it.

5) Click Save, Rehash, and Resign. Skipping this may result in a corrupt profile. YOu'll get a confirmation once the profile is saved.

6) Place flash drive back in Xbox, REMOVE NETWORK CABLE, and power up. You should be able to play ME3 with your profile. It will create a new package file on your profile, and if you move your save from your HDD to the flash drive you can even load your gamesaves.

7) Enjoy Mass Effect 3 single player.


***Problems***
I connected to Xbox Live and the game downloaded the 4 MB update. I then got the message that I had played the game on a different console and it immediately locked up. I believe BW checks the contents of the .gpd file or attempts to write values to it right after the omni-tool scene, because after the first lockup I deleted the .gpd file again, disconnected from the Internet and was able to play again (game creates a new .gpd). I connected the ethernet cable, rebooted the xbox, and got the dreaded black screen right after the omni-tool scene. Unfortunately this means MP is still out of the question right now. I will send all of this info to Bioware, I like to hope that if I figured this out in one night they certainly already had it figured out and are working on finding out what their game is doing to this .gpd file. I will keep investigating myself. If anyone else wants to attempt this, let us know if you're successful.

I'm not sure if that qualifies as a remedy. And most players won't have the programs and expertese you do. I'd be terrified of opening my profile on editor software on my computer. I'd mess something up and put a 0 or a - and nothing would work. 

But I suppose props for finding a work around of sorts. Too bad it didn't stay fixed or get MP back. But still, that took work to do. Bravo! 

[punkroctopus]

Oh wait you guys, I have a workaround too, it's pretty simple and only has two steps:

A) Create a new Gamertag
2) Play all the Mass Effect games in a row.

(No lie, I would not be surprsised if EA starts suggesting this)

[HawaiiGamer]

Thanks to you folks and 24 pages of reading, I posted a small fix/workaround for this issue!!  I posted the thread HERE----->    social.bioware.com/forums/forum/1/topic/345/index/10362422


Hope this helps!!!

[Resante]

Word_Bearer wrote...

I'm not sure if that qualifies as a remedy. And most players won't have the programs and expertese you do. I'd be terrified of opening my profile on editor software on my computer. I'd mess something up and put a 0 or a - and nothing would work. 

But I suppose props for finding a work around of sorts. Too bad it didn't stay fixed or get MP back. But still, that took work to do. Bravo! 

I hear you. After thinking it over in my head this afternoon I knew the answer had to be simple and I was determined to track it down. I'm stubborn :happy:.

[JustinSaneV2]

Resante wrote...

Word_Bearer wrote...

I'm not sure if that qualifies as a remedy. And most players won't have the programs and expertese you do. I'd be terrified of opening my profile on editor software on my computer. I'd mess something up and put a 0 or a - and nothing would work. 

But I suppose props for finding a work around of sorts. Too bad it didn't stay fixed or get MP back. But still, that took work to do. Bravo! 

I hear you. After thinking it over in my head this afternoon I knew the answer had to be simple and I was determined to track it down. I'm stubborn :happy:.

Well props to you.  You're probably further along in resolving this issue than BioWare is.

[Kilus]

So there is a fix, now we need Microsoft and Bioware to implement the .gpd fix.

[Godof360]

Yeah how do u delete a corrupt .gpd file and replace it with a good one that's what needs to be figured out now since we know this is gonna take months for bio/micro to fix

[DemGeth]

Resante wrote...

*Sorry my formatting is jacked up, I typed up part of this in Notepad to avoid losing it.*

Word_Bearer wrote...

Its a problem with EA and the Gamertags. No home remedies. Sorry.

Muhaha but there IS a home remedy! I just figured out what the problem is.

As we have all suspected, it is related to the gamertag and a file that ME3

creates to go along with it. Each profile has a directory on whatever your

storage media is (hdd, usb, etc.) Your profile has multiple subdirectories

with saves, and also a location with a .gpd files containing info on all of

the games you have played. This ME3 .gpd file is the problem. When you

redownload your profile it redownloads all of the .gpd files from MS.

1) I removed my hdd, downloaded my profile to internal memory and copied the

profile to a USB stick. I tried loading ME3 after this and got the frozen black screen. On to step 2.

2) Moved USB stick to my pc to look at the files. (If you know how to use USB Xtaf Xplorer I'd suggest using it to extract the profile and make a backup of it before messing around on the stick.)

2) Now, I wasn't able to find a way to get to the contents of this file

directly. You will need a profile editor like the Horizon tool (google it.)

3) Open Horizon, go to Tools > Device Explorer. It should find your flash drive. Expand Gamer Profiles, select your profile, then click the little gear to the upper right of the window (Open in Package Manager).

4) This will show your profile details. Do NOT change anything here. Click contents to display all of the package files specific to the profile. We're looking for the Mass Effect 3 package, which is 4541095D.gpd. Right click this, extract, and back it up somewhere. Now right click it and delete it.

5) Click Save, Rehash, and Resign. Skipping this may result in a corrupt profile. YOu'll get a confirmation once the profile is saved.

6) Place flash drive back in Xbox, REMOVE NETWORK CABLE, and power up. You should be able to play ME3 with your profile. It will create a new package file on your profile, and if you move your save from your HDD to the flash drive you can even load your gamesaves.

7) Enjoy Mass Effect 3 single player.


***Problems***
I connected to Xbox Live and the game downloaded the 4 MB update. I then got the message that I had played the game on a different console and it immediately locked up. I believe BW checks the contents of the .gpd file or attempts to write values to it right after the omni-tool scene, because after the first lockup I deleted the .gpd file again, disconnected from the Internet and was able to play again (game creates a new .gpd). I connected the ethernet cable, rebooted the xbox, and got the dreaded black screen right after the omni-tool scene. Unfortunately this means MP is still out of the question right now. I will send all of this info to Bioware, I like to hope that if I figured this out in one night they certainly already had it figured out and are working on finding out what their game is doing to this .gpd file. I will keep investigating myself. If anyone else wants to attempt this, let us know if you're successful.

Nice job man....very creative. 

Buuuut not a really practical work around.....still though very creative good work

[Godof360]

Wonder if its possible to call micro/bio have them delete that .gpd from your profile boot game up install new good .gpd file and play as intended I'm at work or would call tech support now

[Resante]

The problem is that as soon as you get online the .gpd gets modified, mine is exactly 1024 bytes larger on the non-working version. In my testing I see that it writes the 1024 bytes to the end of the file, some stuff about multiplayer in it... but it also changes some of the existing bytes. I deleted the extra 1024 bytes and it still doesn't run so the areas it changes may be the culprit. EA / BW is writing to the file when you connect, so whatever they are doing is jacking up the file.

[Godof360]

So calling them and having them wipe that .gpd file off their server wouldn't install a good version just the same corrupt one?

[Godof360]

Cause yeah apparently its corrupt so if they delete it off there server for your profile once u put game in shouldn't it install the original uncorrupt .gpd

[Resante]

I doubt it, because the .gpd file is going to be different for every user. Mine has my SP class, some gamertag, achievement stuff and the name of my gamesave in it. They could be using some kind of template to edit it, maybe they could change that... but otherwise whatever they are doing to modify this file when it detects you're online is what breaks it.

[Godof360]

You would think if they wipe it clean yes u lose everything but the game will become playable again cause it would just load the default .gpd to your profile like u have never even played ME3 before

[Resante]

Godof360 wrote...

Cause yeah apparently its corrupt so if they delete it off there server for your profile once u put game in shouldn't it install the original uncorrupt .gpd

If you delete it off your hdd / usb it will recreate the file when you first load the game and if you're offline, you can play... but if you go online as soon as you get past the omni-tool / planet screen it will do the black freeze. If you go to the title screen and are signed in to your profile it will freeze as soon as you sign in to Live.

[Resante]

Going to sleep but I'll keep looking at it tomorrow