2897 réponses à ce sujet

[DemGeth]

Ahhhh you guys lost me lol


Maybe one of you could get in touch with that Ryan fellow from the other thread, seems like you have the problem nailed down.

[tykimykk]

Resante wrote...

*Sorry my formatting is jacked up, I typed up part of this in Notepad to avoid losing it.*

Word_Bearer wrote...

Its a problem with EA and the Gamertags. No home remedies. Sorry.

Muhaha but there IS a home remedy! I just figured out what the problem is.

As we have all suspected, it is related to the gamertag and a file that ME3

creates to go along with it. Each profile has a directory on whatever your

storage media is (hdd, usb, etc.) Your profile has multiple subdirectories

with saves, and also a location with a .gpd files containing info on all of

the games you have played. This ME3 .gpd file is the problem. When you

redownload your profile it redownloads all of the .gpd files from MS.

1) I removed my hdd, downloaded my profile to internal memory and copied the

profile to a USB stick. I tried loading ME3 after this and got the frozen black screen. On to step 2.

2) Moved USB stick to my pc to look at the files. (If you know how to use USB Xtaf Xplorer I'd suggest using it to extract the profile and make a backup of it before messing around on the stick.)

2) Now, I wasn't able to find a way to get to the contents of this file

directly. You will need a profile editor like the Horizon tool (google it.)

3) Open Horizon, go to Tools > Device Explorer. It should find your flash drive. Expand Gamer Profiles, select your profile, then click the little gear to the upper right of the window (Open in Package Manager).

4) This will show your profile details. Do NOT change anything here. Click contents to display all of the package files specific to the profile. We're looking for the Mass Effect 3 package, which is 4541095D.gpd. Right click this, extract, and back it up somewhere. Now right click it and delete it.

5) Click Save, Rehash, and Resign. Skipping this may result in a corrupt profile. YOu'll get a confirmation once the profile is saved.

6) Place flash drive back in Xbox, REMOVE NETWORK CABLE, and power up. You should be able to play ME3 with your profile. It will create a new package file on your profile, and if you move your save from your HDD to the flash drive you can even load your gamesaves.

7) Enjoy Mass Effect 3 single player.


***Problems***
I connected to Xbox Live and the game downloaded the 4 MB update. I then got the message that I had played the game on a different console and it immediately locked up. I believe BW checks the contents of the .gpd file or attempts to write values to it right after the omni-tool scene, because after the first lockup I deleted the .gpd file again, disconnected from the Internet and was able to play again (game creates a new .gpd). I connected the ethernet cable, rebooted the xbox, and got the dreaded black screen right after the omni-tool scene. Unfortunately this means MP is still out of the question right now. I will send all of this info to Bioware, I like to hope that if I figured this out in one night they certainly already had it figured out and are working on finding out what their game is doing to this .gpd file. I will keep investigating myself. If anyone else wants to attempt this, let us know if you're successful.

I forwarded this to Kenny, thanks for posting this Resante.

[DemGeth]

Yeah damn nice job.

it's what I miss about having a gaming pc, great guys that get stuff fixed before the companies even look at it.

[MalSkyblade]

I've got this same issue, but I'm afraid of Microsoft banning my Live account if they catch me altering my profile save. It just seems like something they would do, and then I might never get my profile back. I guess I'll just not play till BioWare fixes.

[DemGeth]

MalSkyblade wrote...

I've got this same issue, but I'm afraid of Microsoft banning my Live account if they catch me altering my profile save. It just seems like something they would do, and then I might never get my profile back. I guess I'll just not play till BioWare fixes.

Oh yah that's not a bad point.  MS are bastards like that.  I'm not mucking around with it myself....but bro just basically showed the QA team what the problem is so +1000

[MalSkyblade]

Agreed. Serious props to Resante for QAing this. BioWare - you should be able to narrow this down very quickly now. Hopefully BioWare will implement a patch by this weekend (I'm not sure what the timeline is for Xbox certification for an 'emergency patch').

[DemGeth]

Pretty sure a week is standard for MS. And another week for bio to cert it before that.

I'd be fine with that, as long as they say, hey patch in 2 weeks.

Well.....we'll see if they can take this ball and run with it now

[Godof360]

This is what I'm thinking but I don't know how possible it is.

1 call bioware have them edit your profile saved to origin to erase me3 .gpd.

2. Call Microsoft and have them edit your profile on their server to delete me3 .gpd

3. Erase and recover gamertag with me3 .gpd deleted

4. Put ME3 in should make a brand new .gpd w/o any corruption thus allowing it to work as intended

You would probably lose all saves,achievements and multiplayer stats but should work I would think

[tykimykk]

Godof360 wrote...

This is what I'm thinking but I don't know how possible it is.

1 call bioware have them edit your profile saved to origin to erase me3 .gpd.

2. Call Microsoft and have them edit your profile on their server to delete me3 .gpd

3. Erase and recover gamertag with me3 .gpd deleted

4. Put ME3 in should make a brand new .gpd w/o any corruption thus allowing it to work as intended

You would probably lose all saves,achievements and multiplayer stats but should work I would think

Except that it doesn't fix the under lying issue that caused this.  Allowing it to possibly happen again.  This needs to be fixed at the source, whatever that may be.

[Godof360]

Maybe only need bioware to edit your profile on origin to erase .gpd thus essentially like you never played me3 before thus when u load game it would imprint a new non corrupt .gpd on to your profile

[Godof360]

Yeah wouldn't fix the problem and could possibly happen again but atleast our $60+ coasters would work

[DemGeth]

Godof360 wrote...

Maybe only need bioware to edit your profile on origin to erase .gpd thus essentially like you never played me3 before thus when u load game it would imprint a new non corrupt .gpd on to your profile

Hey doesn't my Non-tech ass suggest this like 7 days ago.


And I've no idea what I'm talking about.

[Bushido Effect]

nickel25 wrote...

This crap started happening to me a day after I got the game. Wrote an article to try and spread the word.www.screwattack.com/news/mass-effect-3-has-game-breaking-bug-xbox

Good to know.  Nice to see a SA writer coming here to spread the word.  The video is getting more hits as a result.

[Savage Hammer]

Has happend to me now & i've barely started, I feel so ripped off for bioware delivering a faulty product.

[Bushido Effect]

WELCOME to our CLUB!

Sit down, have a drink, it may be a WHILE. I'm thinking about punching someone in the face while they sit in their office, using their computer, and try to speed things up...

[Godof360]

In the complaint I filed with the FTC and the BBB I asked that everyone affected by this issue (be made whole) in terms of compensation including but not limited to the exclusive in game items rewarded for the weekend event.

Hope we hear something good today on the issue at hand

[Bushido Effect]

Ah I see. Thanks for telling us that. As I said before, I am still considering filing a complaint myself.

Btw. Godof, the Black screen vid is yours right? The one being spread around now? Cuz I did leave a comment and you replied to it. If thats you lol.

[Godof360]

Yeah that's mine made it day after launch to show a buddy that owns a local game store he told me to post it on youtube

[unfashionable]

Amazing work Resenta, this greatly increases the chance of bioware fixing the issue. I would think its fairly simple for one of their programmers to receive that file in the email, and debug into the code to see where it fails. Sounds like they just need some error trapping in there, ie something in the file is being used without properly being checked beforehand.

Is there a way to increase war readiness if you dont have iOS and dont play multiplayer?

[Vermonster]

Great sleuthing Resenta, really, steps ahead of Bioware/EA. Problem is my computer expertise starts and stops with the Adobe Creative Suite. The whole reason I got into console gaming was to avoid the complex (for me) computer gaming world with a more streamlined experience that concentrates on the games. This is what we pay for and expect when we shell out 60/80 bucks for a game. If I would try that fix I'd probably do more harm than good, no fault to your expertly detailed instructions, but due to my butterfingers when it comes to that type of stuff. I'm just gonna keep crossing my fingers in hopes that they come up with a patch soon.

[Resante]

Godof360 wrote...

Maybe only need bioware to edit your profile on origin to erase .gpd thus essentially like you never played me3 before thus when u load game it would imprint a new non corrupt .gpd on to your profile

The thing is, who knows at what other points in the game the .gpd gets modified. From what I can tell it could get changed by a lot of things. Getting an achievement, saving your game, going online... only BW knows for sure. When my game first froze, it was at an autosave point at the end of a cutscene near the end of the game. I was able to load that save after moving it to my flash drive during this testing.

I was tired when I did this last night so I don't remember if I did this particular step (and am not in a position to try it right now) - has anyone tried redownloading the profile to a new source without ME3 in the drive, disconnecting from Xbox Live, then playing ME3? I know I was online when I first tried playing it after downloading the profile.

[Resante]

Thanks guys, just glad to give us some light at the end of the tunnel here.

[DemGeth]

Resante wrote...

Godof360 wrote...

Maybe only need bioware to edit your profile on origin to erase .gpd thus essentially like you never played me3 before thus when u load game it would imprint a new non corrupt .gpd on to your profile

The thing is, who knows at what other points in the game the .gpd gets modified. From what I can tell it could get changed by a lot of things. Getting an achievement, saving your game, going online... only BW knows for sure. When my game first froze, it was at an autosave point at the end of a cutscene near the end of the game. I was able to load that save after moving it to my flash drive during this testing.

I was tired when I did this last night so I don't remember if I did this particular step (and am not in a position to try it right now) - has anyone tried redownloading the profile to a new source without ME3 in the drive, disconnecting from Xbox Live, then playing ME3? I know I was online when I first tried playing it after downloading the profile.

I'm not a tech person really.  But what worries me is that like when you get this in a corrupted save....they always say the fix is to delete the save.  

[Resante]

DemGeth wrote...

I'm not a tech person really.  But what worries me is that like when you get this in a corrupted save....they always say the fix is to delete the save.  

In this case none of my gamesaves were affected at all. I was able to load the last autosave and start exactly where I left off. If someone else wants to test this and verify your saves work

[unfashionable]

DemGeth wrote...
I'm not a tech person really.  But what worries me is that like when you get this in a corrupted save....they always say the fix is to delete the save. 

Well I think resante proved the saved game is fine, as you can play single player ok.

The issue is clearly status information that is added on top. ME3 is now multiplayer for the first time, AND its free with paid transactions so its important for bioware to have some kind of status info to track purchases, points etc AND make it difficult for people to "trick" eg adding unlimited credits to buy expensive packs in game currency vs microsoft points.

if they encrypt the file (which is likely), its possible for the file to be corrupted by just a single bit wrong. This could easily happen if the "update file" process is interrupted mid process eg from a freeze. if the devs didnt make the "modify file" atomic (ie a commit or rollback entire change) a freeze could easily corrupt the file by only overwriting a subset of the entire file for example.