Ryan Warden wrote...
Sorry, my bad. I should have said that *I* don't know what's causing this. Someone clearly does, and I'm tracking them down.
Sick
Black Screen on startup
Débuté par
Your Dads Husband
, mars 08 2012 12:51
#676
Posté 21 mars 2012 - 05:47
opmsucks333
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Sick
Retour en haut
#677
Posté 21 mars 2012 - 05:48
JustinSaneV2
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FFY. Make it happen BioWare.Resante wrote...
JustinSaneV2 wrote...
The thread on us receiving compensation for not being able to participate in last weekend's N7 challenge has finally received a response from BioWare. Not exactly what I was hoping for though but it's better than silence.http://social.bioware.com/forum/1/topic/345/index/10135732/2#10392910Chris Priestly wrote...
Please use the existing thread on the Xbox Black screen.
LOCKDOWN!
So I guess we make our demands in this thread. I'll take a Krogan sentinel unlocked in MP with some max weapons, andsandwicha sandvich.
#678
Posté 21 mars 2012 - 05:49
Word_Bearer
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- 114 messages
Ryan Warden wrote...
Sorry, my bad. I should have said that *I* don't know what's causing this. Someone clearly does, and I'm tracking them down.
That cheers me up so much! Thank you!
Modifié par Word_Bearer, 21 mars 2012 - 05:58 .
#679
Posté 21 mars 2012 - 05:53
Ryan Warden
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- BioWare Employees
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- 102 messages
Sounds like, until recently, we didn't have repro steps and didn't know how to track this down. Resante has been hugely helpful with all of this, and has enabled us to deepen investigations.
Hopefully there will be more news soon, but it likely won't come from me. We'll see...
Hopefully there will be more news soon, but it likely won't come from me. We'll see...
#680
Posté 21 mars 2012 - 05:54
unfashionable
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ah nice, corrupt file delivered to bioware +300 XP
#681
Posté 21 mars 2012 - 05:54
BillyThaBEAST
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- 7 messages
You are now ready to chat with Ashok.
Ashok: [/b]Thanks for contacting EA Help! My name is Ashok how may I help you?
you: [/b]Hello my name is Will. How are you?
Ashok: [/b]I am fine thanks.
Ashok: [/b]How you are you there?
you: [/b]Not bad, still kind of frustrated with the situation the guys at Bioware are having with Mass Effect 3.
you: [/b]Have your associates been updated on the progress of the "black screen" accident with the game?
you: [/b]It's
been nearly two weeks I and many others have been rendered completely
unable to play our copies of Mass Effect 3 for the Xbox360.
you: [/b]I was curious as to whether or not your team has made any headway into it just yet.
Ashok: [/b]I apologize for the inconvenience caused. I’ll do my best to address your concern.
Ashok: [/b]William, have you followed any troubleshooting steps to resolve your issue?
you: [/b]Literally
ever single one within logical reasoning. It has been deemed
unrepairable by both Xbox and EA customer support. Bioware holds the
keys to resolving this issue. My only question is if you have recieved
notification of the prevalance of this issue and are confident in its
relativly nigh repair.
Ashok: [/b]Please give me just a moment while I look into this further.
you: [/b]Thank
you. If you are looking for reference to the seriousness and vastness
of this issue I can provide a direct link to the Bioware Social Forum
for hard evidence.
Ashok: [/b]Sure, please.
you: [/b]http://social.bioware.com/forum/Mass-Effect-3/Mass-Effect-3-Xbox-360-Technical-Support/Black-Screen-on-startup-9684873-1.html
Ashok: [/b]Thanks for providing this information.
Ashok: [/b]Please give me just a moment while I look into this further.
you: [/b]There are nearly 27 full posts, nearly two added every day. Thank you Ashok.
Ashok: [/b]Okay, please give me 2 to 3 minutes.
you: [/b]Sure
Ashok: [/b]Thanks.
Ashok: [/b]Thanks for waiting.
Ashok: [/b]Please follow the steps which I am providing to resolve your issue
Ashok: [/b]Please follow the below given steps to clear your cache for the Xbox 360:
Ashok: [/b]1. Locate the System section of the Xbox 360 Dashboard.
Ashok: [/b]2. Select Memory, select Hard Drive, and then press Y to view the device options screen.
Ashok: [/b]3. On the Xbox 360 Controller, press the following buttons in order:
Ashok: [/b]X button
Ashok: [/b]X button again
Ashok: [/b]left bumper
Ashok: [/b]right bumper
Ashok: [/b]X button
Ashok: [/b]X button again.
Ashok: [/b]4. You will be prompted to confirm system maintenance, select Yes by pressing A.
you: [/b]Sir,
with all due respect I have completed this step already, multiple
times. I was told by one of your associates that this issue cannot be
mended with simpel troubleshooting methods. It is a corrupted save
rooted in the Gamertag not the hard-drive. I just want to know the ETA
of Biowares patch if you know it.
you: [/b]simple*
Ashok: [/b]William, at the moment we do not have any ETA on this issue.
you: [/b]Ok, I will wait patiently until it is patched. Until then I will enjoy using the case of Mass Effect 3 as a paperweight.
Ashok: [/b]Thank you for contacting EA. Is there anything else I can help you with today?
you: [/b]Thank
you Ashok, I would warn your company though, many people have lost
countless hours of gameplay and opportunity cost in this issue. It may
be small claims, but I wouldn't doubt if some people attempt lawsuits on
this matter. There is nothing else we have left to discuss sir, good
day.
Ashok: [/b]If you need help with anything else, please feel free to contact us anytime!
you: [/b]Relay the message to Bioware for me. That's the least you could do.
Ashok: [/b]Sure, I will do that for you.
Ashok: [/b]Bye and take care
I'm gonna go on a killing spree if these ****ing retards don't acknowlage something soon.
Ashok: [/b]Thanks for contacting EA Help! My name is Ashok how may I help you?
you: [/b]Hello my name is Will. How are you?
Ashok: [/b]I am fine thanks.
Ashok: [/b]How you are you there?
you: [/b]Not bad, still kind of frustrated with the situation the guys at Bioware are having with Mass Effect 3.
you: [/b]Have your associates been updated on the progress of the "black screen" accident with the game?
you: [/b]It's
been nearly two weeks I and many others have been rendered completely
unable to play our copies of Mass Effect 3 for the Xbox360.
you: [/b]I was curious as to whether or not your team has made any headway into it just yet.
Ashok: [/b]I apologize for the inconvenience caused. I’ll do my best to address your concern.
Ashok: [/b]William, have you followed any troubleshooting steps to resolve your issue?
you: [/b]Literally
ever single one within logical reasoning. It has been deemed
unrepairable by both Xbox and EA customer support. Bioware holds the
keys to resolving this issue. My only question is if you have recieved
notification of the prevalance of this issue and are confident in its
relativly nigh repair.
Ashok: [/b]Please give me just a moment while I look into this further.
you: [/b]Thank
you. If you are looking for reference to the seriousness and vastness
of this issue I can provide a direct link to the Bioware Social Forum
for hard evidence.
Ashok: [/b]Sure, please.
you: [/b]http://social.bioware.com/forum/Mass-Effect-3/Mass-Effect-3-Xbox-360-Technical-Support/Black-Screen-on-startup-9684873-1.html
Ashok: [/b]Thanks for providing this information.
Ashok: [/b]Please give me just a moment while I look into this further.
you: [/b]There are nearly 27 full posts, nearly two added every day. Thank you Ashok.
Ashok: [/b]Okay, please give me 2 to 3 minutes.
you: [/b]Sure
Ashok: [/b]Thanks.
Ashok: [/b]Thanks for waiting.
Ashok: [/b]Please follow the steps which I am providing to resolve your issue
Ashok: [/b]Please follow the below given steps to clear your cache for the Xbox 360:
Ashok: [/b]1. Locate the System section of the Xbox 360 Dashboard.
Ashok: [/b]2. Select Memory, select Hard Drive, and then press Y to view the device options screen.
Ashok: [/b]3. On the Xbox 360 Controller, press the following buttons in order:
Ashok: [/b]X button
Ashok: [/b]X button again
Ashok: [/b]left bumper
Ashok: [/b]right bumper
Ashok: [/b]X button
Ashok: [/b]X button again.
Ashok: [/b]4. You will be prompted to confirm system maintenance, select Yes by pressing A.
you: [/b]Sir,
with all due respect I have completed this step already, multiple
times. I was told by one of your associates that this issue cannot be
mended with simpel troubleshooting methods. It is a corrupted save
rooted in the Gamertag not the hard-drive. I just want to know the ETA
of Biowares patch if you know it.
you: [/b]simple*
Ashok: [/b]William, at the moment we do not have any ETA on this issue.
you: [/b]Ok, I will wait patiently until it is patched. Until then I will enjoy using the case of Mass Effect 3 as a paperweight.
Ashok: [/b]Thank you for contacting EA. Is there anything else I can help you with today?
you: [/b]Thank
you Ashok, I would warn your company though, many people have lost
countless hours of gameplay and opportunity cost in this issue. It may
be small claims, but I wouldn't doubt if some people attempt lawsuits on
this matter. There is nothing else we have left to discuss sir, good
day.
Ashok: [/b]If you need help with anything else, please feel free to contact us anytime!
you: [/b]Relay the message to Bioware for me. That's the least you could do.
Ashok: [/b]Sure, I will do that for you.
Ashok: [/b]Bye and take care
I'm gonna go on a killing spree if these ****ing retards don't acknowlage something soon.
#682
Posté 21 mars 2012 - 06:12
JustinSaneV2
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- 741 messages
Look two posts above you.BillyThaBEAST wrote...
I'm gonna go on a killing spree if these ****ing retards don't acknowlage something soon.
Modifié par JustinSaneV2, 21 mars 2012 - 06:12 .
#683
Posté 21 mars 2012 - 06:13
Kabraxal
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As stated by some... for those who missed out completely because of this and for those like me that didn't but can't download the new MP packs we earned, will there be some form of compensation or way to download the packs after their expiration if htis problem is not fixed?
#684
Posté 21 mars 2012 - 06:16
FreezeGodzilla
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- Members
- 158 messages
good sounds like they are aware of the problem and are doing something about
#685
Posté 21 mars 2012 - 06:17
FreezeGodzilla
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- 158 messages
Kabraxal wrote...
As stated by some... for those who missed out completely because of this and for those like me that didn't but can't download the new MP packs we earned, will there be some form of compensation or way to download the packs after their expiration if htis problem is not fixed?
i hope so i was able to fight in it but the black screen hit me the day before the rewards came out
#686
Posté 21 mars 2012 - 06:19
Resante
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- Members
- 269 messages
Ryan Warden wrote...
Sounds like, until recently, we didn't have repro steps and didn't know how to track this down. Resante has been hugely helpful with all of this, and has enabled us to deepen investigations.
Hopefully there will be more news soon, but it likely won't come from me. We'll see...
Glad I could help! Like everyone else said, we just want to know we were being heard. We want to play ME3
#687
Posté 21 mars 2012 - 06:39
Kabraxal
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- Members
- 4 838 messages
FreezeGodzilla wrote...
Kabraxal wrote...
As stated by some... for those who missed out completely because of this and for those like me that didn't but can't download the new MP packs we earned, will there be some form of compensation or way to download the packs after their expiration if htis problem is not fixed?
i hope so i was able to fight in it but the black screen hit me the day before the rewards came out
I was fine yesterday for the most part then came back to play and download my packs that evening and was struck by this bug.... it couldn't have waited 5 minutes to let me open my packs
#688
Posté 21 mars 2012 - 06:39
unfashionable
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Resante we salute you
Modifié par unfashionable, 21 mars 2012 - 06:39 .
#689
Posté 21 mars 2012 - 06:43
FreezeGodzilla
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- 158 messages
ahhh that sucksKabraxal wrote...
FreezeGodzilla wrote...
Kabraxal wrote...
As stated by some... for those who missed out completely because of this and for those like me that didn't but can't download the new MP packs we earned, will there be some form of compensation or way to download the packs after their expiration if htis problem is not fixed?
i hope so i was able to fight in it but the black screen hit me the day before the rewards came out
I was fine yesterday for the most part then came back to play and download my packs that evening and was struck by this bug.... it couldn't have waited 5 minutes to let me open my packs
#691
Posté 21 mars 2012 - 06:50
Resante
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- 269 messages
For great justice.
We must all do our part for the sake of the galaxy, these reapers aren't going to kill themselves.
We must all do our part for the sake of the galaxy, these reapers aren't going to kill themselves.
#692
Posté 21 mars 2012 - 07:01
Steveando
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- Members
- 4 messages
burritosenior wrote...
Thank you, Ryan. We all want a fix, but most of the rage is that we haven't even been acknowledged more or less. So your reply is most appreciated, thank you!
Ditto
#693
Posté 21 mars 2012 - 09:04
JustinSaneV2
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- 741 messages
Reposting from this thread since it was locked:
This is no fault of our own and we should not be punished because of a faulty product. I ask that those of us that are suffering please either be given another opportunity to participate in this challenge shortly after the issue has been resolved or be given the rewards as compensation for the gameplay time that was lost due to this bug.
Thank you.
Here is a list of all those that have reported being affected:
Glitch occurred Pre-N7 challenge:
Your Dads Husband
Godof360
JustinSaneV2
death by god
Torias2
tykimykk
DemGeth
eldertaco
DPCash - reported that issue was resolved by redownloading profile
ff7bob
reekus
Nristen
Kithieren
jrowe4
punkroctopus
knightoftaurus
JNovi86
dansunni
opmsucks333
Tombstone5150
B1234
jc03
ChimpsofWar - disc 2 allows him to get past the "press start" screen but game freezes upon resuming his game
Vermonster
OnlineMenace
Word_Bearer
XMaverick
Warden130
VLJ - has a "static" screen instead of a "black screen"
Spin Dr Pointless EA
krizhka
burritosenior
Siupek1991
fuzzychode - rented game from GameFly
paratrooper117
II Marka II
BillyThaBEAST
sogden24
Akraix22
Big Steak
sjaak1983- has multicolored horizontal lines running across his screen
WaywardPaladin214
unfashionable
painlezz
Metalhed86 -
reported that issue was resolved by redownloading profile
B36
nickel25
Glitch occured during or post-N7 Challenge but before reward packs could be claimed:
Valgarochi
Bushido Effect
Resante - determined that .gpd file is causing freezing issue
Kabraxal
GahMassEffect
Possibly claimed reward packs before suffering glitch but not certain:
MEMANIAsama - did not specify when issue was first encountered - assuming the date of post
HawaiiGamer
FreezeGodzilla
Steveando
WALLIEDIRT
Kilus
Savage Hammer
MajorMonk
Posted in thread post-N7 challenge but did not specify when glitch first occured:
MalSkyblade
Other:
stygian blood - doesn't have the "black screen" issue but his Xbox gives him a dirty disc error only on his profile
Joel Rebel Yell - disc read error after update
Tsumerius - in-game load screen issues
All the users posted above would surely appreciate some compensation for missing out on the N7 Challenge (Operation Goliath) and/or not being able to claim their rewards.
[Edit: formatting issues due to the fact that apparently the forums really don't like copy/pasting ]
Dozens of your customers are unable to play your game due to a game-breaking bug that causes the game to freeze at the "press start" screen. Because of this glitch we are unable to play the game and therefore are unable to participate in this weekend's N7 Operation Goliath challenge and reap the rewards.Compensation for N7 Challenge Weekend - Operation: Goliath
This is no fault of our own and we should not be punished because of a faulty product. I ask that those of us that are suffering please either be given another opportunity to participate in this challenge shortly after the issue has been resolved or be given the rewards as compensation for the gameplay time that was lost due to this bug.
Thank you.
Here is a list of all those that have reported being affected:
Glitch occurred Pre-N7 challenge:
Your Dads Husband
Godof360
JustinSaneV2
death by god
Torias2
tykimykk
DemGeth
eldertaco
DPCash - reported that issue was resolved by redownloading profile
ff7bob
reekus
Nristen
Kithieren
jrowe4
punkroctopus
knightoftaurus
JNovi86
dansunni
opmsucks333
Tombstone5150
B1234
jc03
ChimpsofWar - disc 2 allows him to get past the "press start" screen but game freezes upon resuming his game
Vermonster
OnlineMenace
Word_Bearer
XMaverick
Warden130
VLJ - has a "static" screen instead of a "black screen"
Spin Dr Pointless EA
krizhka
burritosenior
Siupek1991
fuzzychode - rented game from GameFly
paratrooper117
II Marka II
BillyThaBEAST
sogden24
Akraix22
Big Steak
sjaak1983- has multicolored horizontal lines running across his screen
WaywardPaladin214
unfashionable
painlezz
Metalhed86 -
reported that issue was resolved by redownloading profile
B36
nickel25
Glitch occured during or post-N7 Challenge but before reward packs could be claimed:
Valgarochi
Bushido Effect
Resante - determined that .gpd file is causing freezing issue
Kabraxal
GahMassEffect
Possibly claimed reward packs before suffering glitch but not certain:
MEMANIAsama - did not specify when issue was first encountered - assuming the date of post
HawaiiGamer
FreezeGodzilla
Steveando
WALLIEDIRT
Kilus
Savage Hammer
MajorMonk
Posted in thread post-N7 challenge but did not specify when glitch first occured:
MalSkyblade
Other:
stygian blood - doesn't have the "black screen" issue but his Xbox gives him a dirty disc error only on his profile
Joel Rebel Yell - disc read error after update
Tsumerius - in-game load screen issues
All the users posted above would surely appreciate some compensation for missing out on the N7 Challenge (Operation Goliath) and/or not being able to claim their rewards.
[Edit: formatting issues due to the fact that apparently the forums really don't like copy/pasting ]
Modifié par JustinSaneV2, 22 mars 2012 - 12:08 .
#694
Posté 21 mars 2012 - 09:04
JNovi86
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- Members
- 67 messages
Great job man. They finally have the problem and acknowledged us
#695
Posté 21 mars 2012 - 09:10
MasterOfOnion
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- 7 messages
Same here. The problem only appeared after this week end and the packs unlock.
Though it's good to know it's not my Xbox having a stroke again
Though it's good to know it's not my Xbox having a stroke again
#697
Posté 21 mars 2012 - 09:23
Vermonster
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- 44 messages
Great job JustinsaneV2!!!! Can always count on a fellow Justin to come through! Resante, glad to see your kick in the balls got through to them, hopefully we will be able to start slaying some reapers soon! 
#698
Posté 21 mars 2012 - 09:38
opmsucks333
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- 81 messages
Resante wrote...
Wow nice job on that list Justin.
Ditto. Thanks alot for your help Justin.
#699
Posté 21 mars 2012 - 09:40
burritosenior
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- 79 messages
That list reminds me of a sexy lady friend. It says my name, pleases me, and I am happy to see it.
Good listing, mate.
Good listing, mate.
#700
Posté 21 mars 2012 - 10:05
MajorMonk
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- 5 messages
hey guys just wanted to say that i have the same problem was fine yesterday but now wont work, have just spent 2 hours talking online with a ea tech person and all he could tell me is that i would have to claim against the warrenty and get a new disc.
