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#1726
JustinSaneV2

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nokori3byo wrote...

Am I the only one here who suspects that "We're looking into to it" amounts to "We haven't quite acceted that this problem actually exists yet"?

Let's face it, with a game that reportedly shipped 3.5 million copies, it can't be too easy to "recreate" a bug which affects only a few hundred (or, mor likely, thousand). It wouldn't amaze me to learn that they were still at that point in the procedings, actually.


Actually...

20 days ago Ryan Warden reported that thanks to Resante BioWare was able to reproduce the error:

Ryan Warden wrote...

Sounds like, until recently, we didn't have repro steps and didn't know how to track this down. Resante has been hugely helpful with all of this, and has enabled us to deepen investigations.

Hopefully there will be more news soon, but it likely won't come from me. We'll see... ;)

 
http://social.biowar...873/28#10395130 

#1727
Wstonefi2

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tykimykk wrote...

As you know, I did the community fix. I downloaded the DLC and BAM!!!
Black screen of death AGAIN.

Way to mess up your game even more Bioware.


Does the fix still work (i.e. can you re-fix it after downloading the DLC)?

#1728
nokori3byo

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JustinSaneV2 wrote...

snip


Ah, sorry.  I've only been part of this group for a little over two weeks.  I had no idea.

20 days ago, eh?

#1729
JustinSaneV2

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nokori3byo wrote...

JustinSaneV2 wrote...

snip


Ah, sorry.  I've only been part of this group for a little over two weeks.  I had no idea.

20 days ago, eh?

Not a problem :D

And yep... 20 days. 

#1730
Resante

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Wstonefi2 wrote...

tykimykk wrote...

As you know, I did the community fix. I downloaded the DLC and BAM!!!
Black screen of death AGAIN.

Way to mess up your game even more Bioware.


Does the fix still work (i.e. can you re-fix it after downloading the DLC)?


I don't see why it wouldn't work.

#1731
burritosenior

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How're we doing my old friends? Fixed yet? No? How [un]surprising!

#1732
DemGeth

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Capn Raccoon wrote...

DemGeth wrote...

poizonedthewell2 wrote...

 hello other black holers. im sure this as already been suggested but i would like to pitch the idea of an EA/Bioware boycot untill either a fix is released or an official announcement of a timeline is released. This would involve cancelling TOR accounts, not playing EA titles like Battlefield and Sports titles. and not seeing the mass effect movie in may. hopefully a fix doesnt take that long but i am not hopeful. Lets force EA and Bioware to take this problem seriously. 


I'm not buying any more bioware products for sure.  And why would I.

EA meh....thing is I knew EA sucked at CS when I bought the game...it's like blaming the sun for rising.  It's up to the developing studio to fix things in that corp. 

It's actually quite unfair to put the blame solely on BioWare, specifically because it's a publishing error - i.e; it's the clash between the EA login service and the Microsoft one, which is practically proved true due to the fact that the fix requires altering the .gpd file.

It's some what of an unforeseen error that no one could have predicted and If you wanna boycott BioWare and miss out on some of the greatest WRPGs that have graced our consoles and PCs in the past 20 years, then sure, be my guest, but I assure you neither BioWare or EA will care when 20 people skip out on purchasing products.

I will admit it should have fallen to either BioWare or EA to get a much more positive community message out - and/or to reply to our questions about the problem, but the problem's less than graceful handling can't be a reason to boycott a brilliant developer who delivered an immense WRPG space trilogy - nor is it a reason to file an FCC complaint or take them to court as others on the forum were suggesting.


Boycott is too strong a word.  To me it's common sense.  I bought a game.  it's broken.  it's not geting fixed.  So no more buying games from that company.  

I'm not writing letters or putting up billboards :P

As for your other point I know of no other EA game that has this issue so.....

*Also this isn't 2000 like I keep saying.  Software no longer gets the, "Yeah it broken but it's COMPUTER stuff excuse it used too.  There's nothing wrong with someone filing a complaint against a company that sold him a broken product.  I myself just vote with my wallet as the saying goes.  

Modifié par DemGeth, 10 avril 2012 - 06:13 .


#1733
Toxichobbit

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Has anyone tried to download the patch/dlc with an unfixed copy of ME3? I've tried and it just loads and freezes. No game update.I don't know if that's because the dlc isn't available in the UK yet, but i wouldn't have thought that is the case seeing as it's now gone 7pm on the release date here.

Edit: confirmed with a friend, the dlc is available here. So, if i can't download a patch because of the bug, that's going to make Bioware applying a patch to fix it somewhat difficult....

Modifié par Toxichobbit, 10 avril 2012 - 06:21 .


#1734
JustinSaneV2

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Toxichobbit wrote...

Has anyone tried to download the patch/dlc with an unfixed copy of ME3? I've tried and it just loads and freezes. No game update.I don't know if that's because the dlc isn't available in the UK yet, but i wouldn't have thought that is the case seeing as it's now gone 7pm on the release date here.

Edit: confirmed with a friend, the dlc is available here. So, if i can't download a patch because of the bug, that's going to make Bioware applying a patch to fix it somewhat difficult....

The patch hasn't been released on the Xbox yet.

It also doesn't fix our problem.

Modifié par JustinSaneV2, 10 avril 2012 - 06:29 .


#1735
Toxichobbit

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Yeh, i just read the other thread about it and was coming here to edit. ANyway, i knew it wouldn't fix the problem, but i'm interested in applying it because i'd still like to know that i can dl a patch/update with a broken copy of the game. I don't see why it shouldn't be applied, given that updates usually apply before sign in ( i think) but right now i'm not in a trusting mood with bioware.

#1736
Aarkaan

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Same here, I download the dlc, problem not solve... Maybe it will be fix before summer...

#1737
JustinSaneV2

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https://twitter.com/...778680845840385

I'm guessing this will only be a temporary pack that won't be around by the time this gets fixed. If that's the case I'm ust going to chalck it up as another "FU" from BioWare and EA.

Modifié par JustinSaneV2, 10 avril 2012 - 07:12 .


#1738
JustinSaneV2

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Potential progress on getting a status update!

Mr. Michael Gamble (Producer of the Mass Effect franchise) has asked another dev about the status of our fix!

https://twitter.com/...794710863355904 

#1739
JustinSaneV2

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 If any of you have a Twitter you should definitely retweet this status:
https://twitter.com/...793531836108802

Modifié par JustinSaneV2, 10 avril 2012 - 07:59 .


#1740
opmsucks333

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@JustinsaneV2 I hope we can make some head way with this, I was suprised he actully responded and was more shocked when I saw your name pop up!

#1741
Resante

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Toxichobbit wrote...

Yeh, i just read the other thread about it and was coming here to edit. ANyway, i knew it wouldn't fix the problem, but i'm interested in applying it because i'd still like to know that i can dl a patch/update with a broken copy of the game. I don't see why it shouldn't be applied, given that updates usually apply before sign in ( i think) but right now i'm not in a trusting mood with bioware.


If you are black holed you should be able to download an official patch via Xbox Live (the kind that tells you that you will be signed out of Live if you don't update) but the dlc is downloaded from the in-game downloadable content menu. Not sure if you can download it from the XBL marketplace, I didn't look for it on there.

#1742
JustinSaneV2

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opmsucks333 wrote...

@JustinsaneV2 I hope we can make some head way with this, I was suprised he actully responded and was more shocked when I saw your name pop up!

I saw your name on Twitter and couldn't figure out why it sounded so familiar! :lol:

Rather peculiar because I happened to find Michael Gamble's profile EXACTLY when you posted that. :lol:

#1743
JustinSaneV2

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OUR FIRST REAL STATUS UPDATE FROM THE DEVS THEMSELVES!!!

opmsucks333
@GambleMike Hey how about you guys fix the black screen glitch.

GambleMike
@opmsucks333 @scyllacosta what's the status of this one? 

GambleMike
@JustinSaneV2 @opmsucks333Scylla has informed me that we are in fact looking at it. No root cause yet, but we have some hints 

https://twitter.com/...805875219800064 

Modifié par JustinSaneV2, 10 avril 2012 - 08:23 .


#1744
JustinSaneV2

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Asking Mr. Gamble about BioWare authorizing the "Resante Fix" so that there's minimal chance of repercussions from using it.

Mike Gamble's Twitter if you want to Tweet him:
https://twitter.com/#!/GambleMike

My Tweet if you want to retweet it:
https://twitter.com/...809894633910272

Modifié par JustinSaneV2, 10 avril 2012 - 08:24 .


#1745
Toxichobbit

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Resante wrote...
If you are black holed you should be able to download an official patch via Xbox Live (the kind that tells you that you will be signed out of Live if you don't update) but the dlc is downloaded from the in-game downloadable content menu. Not sure if you can download it from the XBL marketplace, I didn't look for it on there.


You can get it from XBL marketplace, i was able to DL it from there with no issues. Now all i need is a working copy of the game to use it with.

That's good news that Mike Gamble is taking notice of our plight, it gives me hope that they are working on this bug.

#1746
Word_Bearer

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JustinSaneV2 wrote...

"Scylla has informed me that we are in fact looking at it. No root cause yet, but we have some hints "




 I don't know...somehow this doesn't ring well with me. Sounds an awful lot like the verbal equivalent of a shrug.
But its good to know Bioware is still looking at it. 

#1747
JustinSaneV2

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Word_Bearer wrote...

JustinSaneV2 wrote...

"Scylla has informed me that we are in fact looking at it. No root cause yet, but we have some hints "




 I don't know...somehow this doesn't ring well with me. Sounds an awful lot like the verbal equivalent of a shrug.
But its good to know Bioware is still looking at it. 

If that.  At least we confirmation that it's at least on their "to do" list.

#1748
tykimykk

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Wstonefi2 wrote...

tykimykk wrote...

As you know, I did the community fix. I downloaded the DLC and BAM!!!
Black screen of death AGAIN.

Way to mess up your game even more Bioware.


Does the fix still work (i.e. can you re-fix it after downloading the DLC)?

Yes, playing it atm.

#1749
Mo0se

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This isnt the first game i have seen this glitch in, My friend had a EA 2K10 baseball or some bull **** do the exact same thing. Every time he started the game it would go untill it was about to start the then freeze. except with his you just had to log out at the start and log in after you were in the game. So maybe its a EA thing?

#1750
hatetype

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Sounds like they are clueless. I got borderlands this weekend so I'm going to start playing that instead.