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#2401
tykimykk

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Eloise K wrote...

I.am.relaxed.
They got that bug fixed sooner because it affected every Italian copy of the game. Not 10 out of a hundred, every copy.
So, everybody who was pissed off was spoiled? On the basis of what criterion? On the fact that they got the bug fixed?
And by the way, I'm not by any means saying that BioWare shouldn't fix this bug, they MUST fix this bug because it's their fault. And this has nothing to do with the fact that I got this black screen only 6 or 7 days ago. I am still pissed off at it since as of now I don't know if the bug will affect ME2 again despite the fact that I deleted every damn gamesave.



Since you are at it, why don't you ask yourself how many Italians who speak English have made it to this forum?
Plus, if you google "black screen on ME3 xbox" you get few results and only one video on Youtube.
If you google " bug accademia Grissom" you will get way more results, there are at least a half dozen different forums discussing about this glitch.
As I already said, any bug that prevents EVERY paying customer to play her/his game must be fixed ASAP, but it is also obvious that a problem that affects more people gets the priority over a bug that affects few, plain and simple.

Not being able to play 1.4084507% of the missions verses not being able to play 100% of the game itself.  It's not aout how many are effected, but the severity of the issue.  Grissom also got almost hourly updates, sometimes about nothing at all.  I mean, the shear amount of how much effort they put into that fix shows. 

It was directly acknowledged within a day of having been posted (might have been 2 days, can't be sure).  Then they were pampered with constant updates (four pages worth) with regards to the status of their fix.  While this thread, posted a few days before hand, waited for weeks to just get a basic acknowledgement from Bioware, and then almost a month after that for someone to pop in and start collecting information on it.  You can count the number of Bioware posts with useful info in this thread on one hand (it's four btw).  From this tid bit of data it's not hard to extrapolate that they weren't even working on it until that point in time.

Just a FYI, EA_AgentX's post doesn't count since if they'd've taken the time to read the issue they would've realized we can't even get to that point.

If you go to the ER because one of your limbs got ripped off expecting treatment.  Except the ER was too busy to help you, because they were focused on someone who showed after you got there, with only a paper cut.

DemGeth wrote...
Hey 1% of tires are exploding

EA....yeah.....some people don't like the way the decals look.....we'll get to the exploding tires problem once we've fleashed this decal issue out. 


For the last time, the Grissom Academy bug only prevented you from playing 1.4% of the missions (even less than that for the entire game).  It WAS NOT NEEDED (therefor non-essential) to complete the game. 

Chris Priestly wrote...

We do not have a patch for this yet, but the team continues to work on a fix.

In the meantime as a work around, you can continue to play Mass Effect 3,  but you do have to skip this mission. I know this is not ideal, but it does let you continue to play ME3 until a patch is ready. This mission is not part of the critical path, so the game can be completed without playing this mission.

Chris Priestly wrote...
All bugs are investigated by the team and are prioritized in a process called triage. Bugs are triaged based on how important they are to the game and how many  people are encountering them. This means an issue can be extremely  important if it effects a lot of people OR that an issue that effects a few people, but prevents them from playing the game can both be equally important. The team works to fix as many issues as possible in a given patch process. I want to reassure you all that BioWare IS working on fixing the issues you are reporting and we are working on patching to get you the fixes ASAP. We appreciate your patience and assistance as we work to resolve these issues.

Yes, it did effect an entire country, and it did detract from the overal story by not completing it; but it did not prevent you from playing the game altogether, let alone being able to see the main menu at all.



Ryan Warden wrote...
Sorry, my bad. I should have said that *I* don't know what's causing this. Someone clearly does, and I'm  tracking them down.

LOL.

Thomas Abram wrote...
Click for this post.

The Last time they even posted anything (back on page 72) in this thread was almost two months ago.  Since this was posted right around the release date of the Resurgence Pack.


I am not belittling what the Grissom issue was.  Only pointing out the inaccuracies in Bioware's statements and actions. 

I honestly don't want to see the Grissom issue brought up any more. 
It's dead (fixed), stop necro-ing it.

It took me well over an hour to find the posts and info I wanted.  Please stop bringing this up.


Just to recap a few things:
  • This is what Bioware is doing to us.
  • They have top men working on this issue.
  • And...
  • Elspoono wrote...
    Image IPB

    Now stand back while i practice my stabbing for a convention i heard about!!
    HA! HAAAAA!


Modifié par tykimykk, 04 juin 2012 - 09:22 .


#2402
Bushido Effect

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Good post Tyki! lol.

Modifié par Bushido Effect, 04 juin 2012 - 10:29 .


#2403
JustinSaneV2

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Eloise K wrote...

Since you are at it, why don't you ask yourself how many Italians who speak English have made it to this forum?
Plus, if you google "black screen on ME3 xbox" you get few results and only one video on Youtube.
If you google " bug accademia Grissom" you will get way more results, there are at least a half dozen different forums discussing about this glitch.

Googling fail.

"Mass Effect 3 Black Screen" = 
About 2,540,000 results 
https://www.google.c... 3 black screen 

"Mass Effect 3 Grissom Academy Freeze" 
About 256,000 results  (you get less if you use "accademia")
https://www.google.c...w=1920&bih=1099

Not to mention Google offers a plethora of seaches related to the black screen issue whilst offering nothing for the Grissom Academy bug.

Modifié par JustinSaneV2, 04 juin 2012 - 10:55 .


#2404
JustinSaneV2

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tykimykk wrote...


Eloise K wrote...

I.am.relaxed.
They got that bug fixed sooner because it affected every Italian copy of the game. Not 10 out of a hundred, every copy.
So, everybody who was pissed off was spoiled? On the basis of what criterion? On the fact that they got the bug fixed?
And by the way, I'm not by any means saying that BioWare shouldn't fix this bug, they MUST fix this bug because it's their fault. And this has nothing to do with the fact that I got this black screen only 6 or 7 days ago. I am still pissed off at it since as of now I don't know if the bug will affect ME2 again despite the fact that I deleted every damn gamesave.



Since you are at it, why don't you ask yourself how many Italians who speak English have made it to this forum?
Plus, if you google "black screen on ME3 xbox" you get few results and only one video on Youtube.
If you google " bug accademia Grissom" you will get way more results, there are at least a half dozen different forums discussing about this glitch.
As I already said, any bug that prevents EVERY paying customer to play her/his game must be fixed ASAP, but it is also obvious that a problem that affects more people gets the priority over a bug that affects few, plain and simple.

Not being able to play 1.4084507% of the missions verses not being able to play 100% of the game itself.  It's not aout how many are effected, but the severity of the issue.  Grissom also got almost hourly updates, sometimes about nothing at all.  I mean, the shear amount of how much effort they put into that fix shows. 

It was directly acknowledged within a day of having been posted (might have been 2 days, can't be sure).  Then they were pampered with constant updates (four pages worth) with regards to the status of their fix.  While this thread, posted a few days before hand, waited for weeks to just get a basic acknowledgement from Bioware, and then almost a month after that for someone to pop in and start collecting information on it.  You can count the number of Bioware posts with useful info in this thread on one hand (it's four btw).  From this tid bit of data it's not hard to extrapolate that they weren't even working on it until that point in time.

Just a FYI, EA_AgentX's post doesn't count since if they'd've taken the time to read the issue they would've realized we can't even get to that point.

If you go to the ER because one of your limbs got ripped off expecting treatment.  Except the ER was too busy to help you, because they were focused on someone who showed after you got there, with only a paper cut.

DemGeth wrote...
Hey 1% of tires are exploding

EA....yeah.....some people don't like the way the decals look.....we'll get to the exploding tires problem once we've fleashed this decal issue out. 


For the last time, the Grissom Academy bug only prevented you from playing 1.4% of the missions (even less than that for the entire game).  It WAS NOT NEEDED (therefor non-essential) to complete the game. 

Chris Priestly wrote...

We do not have a patch for this yet, but the team continues to work on a fix.

In the meantime as a work around, you can continue to play Mass Effect 3,  but you do have to skip this mission. I know this is not ideal, but it does let you continue to play ME3 until a patch is ready. This mission is not part of the critical path, so the game can be completed without playing this mission.

Chris Priestly wrote...
All bugs are investigated by the team and are prioritized in a process called triage. Bugs are triaged based on how important they are to the game and how many  people are encountering them. This means an issue can be extremely  important if it effects a lot of people OR that an issue that effects a few people, but prevents them from playing the game can both be equally important. The team works to fix as many issues as possible in a given patch process. I want to reassure you all that BioWare IS working on fixing the issues you are reporting and we are working on patching to get you the fixes ASAP. We appreciate your patience and assistance as we work to resolve these issues.

Yes, it did effect an entire country, and it did detract from the overal story by not completing it; but it did not prevent you from playing the game altogether, let alone being able to see the main menu at all.



Ryan Warden wrote...
Sorry, my bad. I should have said that *I* don't know what's causing this. Someone clearly does, and I'm  tracking them down.

LOL.

Thomas Abram wrote...
Click for this post.

The Last time they even posted anything (back on page 72) in this thread was almost two months ago.  Since this was posted right around the release date of the Resurgence Pack.


I am not belittling what the Grissom issue was.  Only pointing out the inaccuracies in Bioware's statements and actions. 

I honestly don't want to see the Grissom issue brought up any more. 
It's dead (fixed), stop necro-ing it.

It took me well over an hour to find the posts and info I wanted.  Please stop bringing this up.


Just to recap a few things:
  • This is what Bioware is doing to us.
  • They have top men working on this issue.
  • And...
  • Elspoono wrote...
    Image IPB

    Now stand back while i practice my stabbing for a convention i heard about!!
    HA! HAAAAA!



Image IPB

#2405
Guest_Eloise K_*

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tykimykk wrote...

Not being able to play 1.4084507% of the missions verses not being able to play 100% of the game itself.  It's not aout how many are effected, but the severity of the issue.  Grissom also got almost hourly updates, sometimes about nothing at all.  I mean, the shear amount of how much effort they put into that fix shows. 

It was directly acknowledged within a day of having been posted (might have been 2 days, can't be sure).  Then they were pampered with constant updates (four pages worth) with regards to the status of their fix.  While this thread, posted a few days before hand, waited for weeks to just get a basic acknowledgement from Bioware, and then almost a month after that for someone to pop in and start collecting information on it.  You can count the number of Bioware posts with useful info in this thread on one hand (it's four btw).  From this tid bit of data it's not hard to extrapolate that they weren't even working on it until that point in time.

Just a FYI, EA_AgentX's post doesn't count since if they'd've taken the time to read the issue they would've realized we can't even get to that point.

If you go to the ER because one of your limbs got ripped off expecting treatment.  Except the ER was too busy to help you, because they were focused on someone who showed after you got there, with only a paper cut.


Look guys, you are telling me things I'm aware of and I am more than angry at BioWare for the way they are treating their customer base. But the "enemy" is not that bunch of people who were "lucky" enough to get their bug fixed, it's BW that is unable to develop a game that works for everyone. The game was rushed, the game sucks on many levels because BW and the rEApers failed to deliver what they promised.... no, wait, the failed to basically deliver a game that works properly; and this is not a matter of artistic integrity, it's a matter of selling a game that is broken.
As for the fact that the "Grissom Academy bug doesn't prevent from playing the rest of the game" versus "I can't play the darn whole game", again, it is a matter of how many people got this bug, not what bug is worse.
And I have a suspicion that they aren't able to fix this bug.
Hope I'm wrong...

ETA: as for the ER example, let's see this issue in from a different perspective: if you were a pharmaceutical company, would you spend your money and time researching on a cure for an epidemical disease that's affecting thousands or for a disease that affects just few people?
On the basis that every person should get a proper cure (and every gamer should get a functioning game), there's no doubt that in our world what affects the most is in general what gets more resources and more money in return.

Modifié par Eloise K, 04 juin 2012 - 11:18 .


#2406
Guest_Eloise K_*

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JustinSaneV2 wrote...

Eloise K wrote...

Since you are at it, why don't you ask yourself how many Italians who speak English have made it to this forum?
Plus, if you google "black screen on ME3 xbox" you get few results and only one video on Youtube.
If you google " bug accademia Grissom" you will get way more results, there are at least a half dozen different forums discussing about this glitch.

Googling fail.

"Mass Effect 3 Black Screen" = 
About 2,540,000 results 
https://www.google.c... 3 black screen 

"Mass Effect 3 Grissom Academy Freeze" 
About 256,000 results  (you get less if you use "accademia")
https://www.google.c...w=1920&bih=1099

Not to mention Google offers a plethora of seaches related to the black screen issue whilst offering nothing for the Grissom Academy bug.



Googling fail: try to use the Italian version of Google, because you know that the results depend on where you are searching, right?
And you also know that to get the results in Italian you should search in Italian... it's not like you are expecting that Italians must speak in English in their own Italian forums, eh?

Modifié par Eloise K, 04 juin 2012 - 11:05 .


#2407
Guest_Eloise K_*

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Double post.

Modifié par Eloise K, 04 juin 2012 - 11:03 .


#2408
FreezeGodzilla

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I'm with tykimkk on this (since we are apparently discussing this again), but I do see Eloise K's point point except for when he said "As for the fact that the "Grissom Academy bug doesn't prevent from playing the rest of the game" versus "I can't play the darn whole game", again, it is a matter of how many people got this bug, not what bug is worse. "
I read somewhere that bioware considers glitches that effect a lot of people and game breaking bugs as equal, and even if that isn't true we are probably a close second on their list, but instead of giving us updates like they did with Grissom they leave us in the dark, this is disgusting and outragous. Its also disturbing that some of there updates cause more glitches. But I am more pissed at bioware then i am at Italian gamers at least they got there dam bug fixed.

Modifié par FreezeGodzilla, 05 juin 2012 - 12:38 .


#2409
JustinSaneV2

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Eloise K wrote...

JustinSaneV2 wrote...

Eloise K wrote...

Since you are at it, why don't you ask yourself how many Italians who speak English have made it to this forum?
Plus, if you google "black screen on ME3 xbox" you get few results and only one video on Youtube.
If you google " bug accademia Grissom" you will get way more results, there are at least a half dozen different forums discussing about this glitch.

Googling fail.

"Mass Effect 3 Black Screen" = 
About 2,540,000 results 
https://www.google.c... 3 black screen 

"Mass Effect 3 Grissom Academy Freeze" 
About 256,000 results  (you get less if you use "accademia")
https://www.google.c...w=1920&bih=1099

Not to mention Google offers a plethora of seaches related to the black screen issue whilst offering nothing for the Grissom Academy bug.



Googling fail: try to use the Italian version of Google, because you know that the results depend on where you are searching, right?
And you also know that to get the results in Italian you should search in Italian... it's not like you are expecting that Italians must speak in English in their own Italian forums, eh?

Alright.

"Mass Effect 3 black screen" (Mass Effect 3 schermo nero) = 
Circa 35.400 risultati 
http://www.google.it...w=1920&bih=1063

"Mass Effect 3 Grissom Academy freeze" (Mass Effect 3 Grissom Accademia congelare) = 
Circa 118 risultati  
http://www.google.it...w=1920&bih=1063

Notes:  
- Quite a few Italians I've seen here seem to know English well enough.  
- There are no language-specific forums   They're all universal here.

#2410
JustinSaneV2

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And unless I've missed something I don't seem to recall anyone here (save for maybe one person) calling the Grissom Academy sufferers "enemies".  Our frustration is geared towards BioWare.

Modifié par JustinSaneV2, 05 juin 2012 - 05:15 .


#2411
FreezeGodzilla

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lol JustinSane u r awesome

#2412
DemGeth

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JustinSaneV2 wrote...

And unless I've missed something I don't seem to recall anyone here (save for maybe one person) calling the Grissom Academy sufferers "enemies".  Our frustration is geared towards BioWare.


That just HAD to be bushido lmao


Damn this game still broken huh?  I now demand a coupon for a free copy of the pc version.  Course mods and such gave up on this thread awhile ago so...

I don't see anything in the patch notes about fixing the achiev bug either? 


Seriously? 

Modifié par DemGeth, 05 juin 2012 - 06:29 .


#2413
JustinSaneV2

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 I'm not naming names.  :lol:

#2414
JustinSaneV2

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 Just noticed we're coming up on 50k views for this thread.

#2415
tykimykk

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FreezeGodzilla wrote...

I'm with tykimkk on this (since we are apparently discussing this again), but I do see Eloise K's point point except for when he said "As for the fact that the "Grissom Academy bug doesn't prevent from playing the rest of the game" versus "I can't play the darn whole game", again, it is a matter of how many people got this bug, not what bug is worse. "
I read somewhere that bioware considers glitches that effect a lot of people and game breaking bugs as equal, and even if that isn't true we are probably a close second on their list, but instead of giving us updates like they did with Grissom they leave us in the dark, this is disgusting and outragous. Its also disturbing that some of there updates cause more glitches. But I am more pissed at bioware then i am at Italian gamers at least they got there dam bug fixed.


They did, read my post again.  I quoted Chris on it.
Or just check his original post here.

Modifié par tykimykk, 05 juin 2012 - 09:55 .


#2416
Guest_Eloise K_*

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JustinSaneV2 wrote...
Alright.

"Mass Effect 3 black screen" (Mass Effect 3 schermo nero) = 
Circa 35.400 risultati 
http://www.google.it...w=1920&bih=1063

"Mass Effect 3 Grissom Academy freeze" (Mass Effect 3 Grissom Accademia congelare) = 
Circa 118 risultati  
http://www.google.it...w=1920&bih=1063

Notes:  
- Quite a few Italians I've seen here seem to know English well enough.  
- There are no language-specific forums   They're all universal here.

"Congelare" Means to put something on a fridge, or get frozen (as a persoon, not as a game)

Accademia Grissom bug:
http://www.google.it...iw=1280&bih=641

Circa 346.000 risultati (0,29 secondi)
In Italian (Italy: 66.000.000 people)



Mass effect 3 Black screen gamertag:
http://www.google.co...iw=1280&bih=641


About 48.900 results (0,20 seconds)
In English (people who speak English as their first language in the whole world 375.000.000)




JustinSaneV2 wrote...

And unless I've missed something I
don't seem to recall anyone here (save for maybe one person) calling the
Grissom Academy sufferers "enemies".  Our frustration is geared towards
BioWare.

Yes, you missed that someone, few pages back called the Italian gamers "spoiled".

FreezeGodzilla wrote...



I'm with tykimkk on this (since we
are apparently discussing this again), but I do see Eloise K's point
point except for when he said "As for the fact that the "Grissom
Academy bug doesn't prevent from playing the rest of the game" versus "I
can't play the darn whole game", again, it is a matter of how many
people got this bug, not what bug is worse. "


I read somewhere
that bioware considers glitches that effect a lot of people and game
breaking bugs as equal, and even if that isn't true we are probably a
close second on their list, but instead of giving us updates like they
did with Grissom they leave us in the dark, this is disgusting and
outragous. Its also disturbing that some of there updates cause more
glitches. But I am more pissed at bioware then i am at Italian gamers at
least they got there dam bug fixed.


Amen to that.
As I already
said BW must fix every glitch, no matter how many people it affects
(see my previous comments), but it is clear that a big company like BW
considers a priority what affects more people and that can cause a
damage to the company itself.
Mind that I'm not justifying their lack of
consideration towards all of you (us, actually) who are stuck with the
black screen bug, what I'm trying to say is that it's not Italians fault
if BW chose to not consider this thread and the people on here (see
the comment about the spoiled Italians).
Got it?

#2417
Resante

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Eloise K wrote...

Since you are at it, why don't you ask yourself how many Italians who speak English have made it to this forum?
Plus, if you google "black screen on ME3 xbox" you get few results and only one video on Youtube.
If you google " bug accademia Grissom" you will get way more results, there are at least a half dozen different forums discussing about this glitch.
As I already said, any bug that prevents EVERY paying customer to play her/his game must be fixed ASAP, but it is also obvious that a problem that affects more people gets the priority over a bug that affects few, plain and simple.



We can't assume that because there are more videos then there are more affected. Go back and read what I said, if you understand the underlying cause of both issues you'll see they have the same potential to affect a large number of users. The bug that causes the black hole has a less severe variant that only resets the achievement progress. That particular issue has been discussed at length on this board. All anyone can say with any certainty is that there were way too many glitches with this game when it was released. I'm sure the Italians couldn't have cared less about our issue just like we didn't care about theirs, we all just want to play the game we paid for and think OUR issue is the most important :devil:

#2418
Resante

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JustinSaneV2 wrote...

And unless I've missed something I don't seem to recall anyone here (save for maybe one person) calling the Grissom Academy sufferers "enemies".  Our frustration is geared towards BioWare.


The glitches are a form of indoctrination making us turn on each other. So subtle we don't notice it. The game discs are some kind of Reaper tech that have invaded our homes. Let's learn from Saren's example.

#2419
FreezeGodzilla

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tykimykk wrote...

FreezeGodzilla wrote...

I'm with tykimkk on this (since we are apparently discussing this again), but I do see Eloise K's point point except for when he said "As for the fact that the "Grissom Academy bug doesn't prevent from playing the rest of the game" versus "I can't play the darn whole game", again, it is a matter of how many people got this bug, not what bug is worse. "
I read somewhere that bioware considers glitches that effect a lot of people and game breaking bugs as equal, and even if that isn't true we are probably a close second on their list, but instead of giving us updates like they did with Grissom they leave us in the dark, this is disgusting and outragous. Its also disturbing that some of there updates cause more glitches. But I am more pissed at bioware then i am at Italian gamers at least they got there dam bug fixed.


They did, read my post again.  I quoted Chris on it.
Or just check his original post here.

yeah that was the page i was thinking of. ty  tykimykk

#2420
JJ132

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Oh bloody hell, I've been here since the beginning-though not posting
I had the problem once fixed it somehow and got it again yesterday I'm not going to repost everything everyone already knows -~- unless you want to ask something specific I'd like to do the Resante fix but my computer is broke (no fix any time soon) I'm using my iPod ^^;
btw are the T-Shirts still available? I have a black debit card that doesn't work to purchase one ha

#2421
opmsucks333

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Its been to long!

#2422
dirty console peasant

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opmsucks333 wrote...

Its been to long!


I feel that it it time to act does anyone have any ideas I do not think that a lawsuit will work, it will take too long.  We need something that will get the Bosh'tets that run Bioware to fix this goddam glitch NOW.  Some of us are unable to fix it ourselves, and we should not have to anyway.  We paid them $60 to $80 and were delivered a defective product.  It should not be the responsibility of the customer to fix defective merchandise,  or has bioware forgotten the old maxim that "the customer is always right".  Please post responses on this thread and if Bioware feels it to be a good idea to lock this thread I propose the creation of two new ones, this pattern can continue and if there is no more room on the first page of the Xbox 360 Tech Support section of the forums than we expand to other sections until our voices are heard and our glitch is fixed, along with compensation for the time that we were unable to play the game. Ideas for compensation are welcome.

#2423
JJ132

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1-Cupcakes with black icing? Apparently food is effective with BioWare
2-Mass virus to effect the rest of the community with the glitch
3-Petition
I'm stumped

#2424
dirty console peasant

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JJ132 wrote...

1-Cupcakes with black icing? Apparently food is effective with BioWare
2-Mass virus to effect the rest of the community with the glitch
3-Petition
I'm stumped


The virus would just get the rest of the community mad at us and this thread is in effect a petition, instead of the cupcakes mabe we could buy the bilboard ouside their office, or we could flood the forums with threads about our problem.

Modifié par Shepard Cmdr, 06 juin 2012 - 04:05 .


#2425
dirty console peasant

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okay they have just announced another weekend operation and they still have not fixed the glitch I think we need to act. I think that covering the forums in posts about our problem should be a good start. Are there any supporters?
edit
we could also spam existing threads with comments on the problem

Modifié par Shepard Cmdr, 06 juin 2012 - 06:34 .