8 réponses à ce sujet

[Python Jones]

Hi,
It seems by registering with the social site it has split my EA Master account in two. When first registering with this site I used my Bioware account not realising that it would use my EA Master account. Now my Bioware account uses my old email address which is the same as my old EA one. A while back I updated my EA account to my newer email, now registering to this site has now split my EA account into two seperate accounts therefore not allowing me to change my old one back to my new one. Before I register my copy of Dragon Age I would be greatful for any help on how to get back my merged EA account then update my profile for this site so it uses the correct email.

[Snoteye]

EA can merge accounts.

[Jesse van Herk]

@Python Jones, you currently have 2 separate EA accounts involved:

1) one EA account (hotmail) attached to your "Python Jones" displayname on this site, which you appear to also be using in-game in DA.

2) a completely different EA account (not hotmail) attached to your "Python Jones" username on the legacy sites.



Since you seem to be doing everything with the first of these accounts, I would recommend that you continue doing so. You



From all appearances there's nothing wrong with your current account and it is linked correctly to your profile on the legacy sites (check the "BioBoards profile" link on your profile here to confirm)- is there something that is not working for you with the current setup?

[Python Jones]

I will try to explain exactly whats happened.

1 - When I created my Bioware account for NWN2 (Possibly an earlier game) I used my old email address (the one linked to this account.

2 - My EA Master account was also the same email address.

3 - A Few months back I updated all my games to my new email address apart from my Bioware account, I changed my EA Master account to the newer one and it was working no problems.

4 - I sign up to this site thinking it would use my Bioware account but instead splits my EA Master account in two, the new and old email address. Now because of this I can't change it back to the email address I want to use.

I hope this helps clarify my problem.

[Python Jones]

Still no response from EA support, been almost a week now since I purchased the game. Surely the official response isn't "tough use what you've got" after all my EA Master account was working fine until I joined this site. Hopefully Snoteyes suggestion is the solution and I will just have to wait for a response.

Modifié par Python Jones, 02 décembre 2009 - 08:21 .

[NwK74]

I suggest you contact EA via their chat support. It is definately faster then email.

[Python Jones]

Greetings ****,

Thank you for contacting Electronic Arts.

I
can really understand the frustration you are enduring at the moment
for not getting a timely reply, but please know that we are receiving
contacts in high volumes which is not normal. Rest assured, we are
striving our level best to get back to you as soon as possible. Please
accept my honest apologies for the delay.

We would like to
educate you that there is no way to merge two or more accounts into
one.Hope this information is sufficient to play the game.

If you have any other issues, feel free to drop a new ticket.

Regards

Louis
Electronic Arts

12 Days for that response

I sort of half fixed the problem by changing the emails around, at least DA:O is registered to the right email address.

Modifié par Python Jones, 08 décembre 2009 - 05:20 .

[mindcrash]

And they can delete accounts when you give them permission to. I also had a few problems because not getting notified that a new EA account is made when you sign up for this site but after moving some stuff around and asked EA for removing my now defunct account everything EA related works on this current account again.

[Snoteye]

@Python Jones: Several users have reported that EA has "merged" their accounts successfully, but the process itself I am unfamiliar with and that may not be the term they use internally. I can only suggest you try again, pointing out that others have received such service.

mindcrash wrote...

... because not getting notified that a new EA account is made when you sign up for this site...

I got notified and I signed up on the first day. The vast majority of multiple account issues are caused by people not reading the information on the signup page. I just wanted to point out that this claim, despite several similar ones, simply isn't true.

Modifié par Snoteye, 08 décembre 2009 - 07:59 .