123 réponses à ce sujet

[javierabegazo]

Hey community. So If you've been following this thread,  A lot of users who preordered from Origin.com are getting less than satisfactory customer service from EA.  While this is frustrating enough, I spent several hours through EA chat and phone support trying to get to the bottom of why I still do not have the Shotgun Preorder code.


After going back and forth with someone on EA Phone Support, I was told that the preorder Raider Shotgun is a PC only DLC.


Am I crazy? Did I really not see this when it was advertised? Does anyone have published proof that the DLC was advertised for all systems?        

Any input much appreciated.

Modifié par javierabegazo, 08 mars 2012 - 01:42 .

[javierabegazo]

I did get this laughable email later though.

[Alchemist4]

We were mislead and not just by EA/Origin. Bioware never mentioned that it was a PC exclusive on their Official Pre-order Bonus page nor on the thread they created about Pre-order items. Neither has released an official statement on this False Advertising issue and I feel those of us who purchased the game from Origin "specifically" for the AT12 Raider Shotgun code should be compensated with a DLC code of equal or greater value.

social.bioware.com/forum/Mass-Effect-3/Mass-Effect-3-General-Discussion-No-ME3-Spoilers-allowed/Mass-Effect-3-Pre-Order-Bonus-Information-with-videos-and-screenshots-8917847-1.html

Edit: I contacted Origins customer support and all the guy did was repeat that the Shotgun was a PC exclusive and that there was nothing he could do. At the end of a long back in forth, they just gave a discount code for a future Origin purchase which I kindly turned down and then I told him that I will never purchase anything from Origin again.

Modifié par Alchemist4, 08 mars 2012 - 01:20 .

[animam]

It was advertised as exclusive to origin preorders not origin PC preorders. I don't have proof but I remember when buying it it said "Preorder from origin to get the exclusive AT-12 Raider shotgun"

[javierabegazo]

BioWare, I do expect some sort of response to this.

[Sparda Stonerule]

It has only ever been advertised as an Origin exclusive item. They never once stated to me or anyone else that it was only intended for PC gamers. It's absent minded at best false advertising at worst and I honestly do hope for some sort of compensation since I'm not the only one who feels this way. I want what was advertised I know a gun isn't a big deal but I do feel had.

[Fox544]

I have the PC Origin version and I still didn't get it.

[javierabegazo]

It's not about it being just a single gun, it's about the way it was advertised. It they hadn't done that, then there would have been absolutely zero benefit to ordering from Origin. I want some answers.

[Alchemist4]

Fox544 wrote...

I have the PC Origin version and I still didn't get it.

Contact their customer service. People who purchased the PC version through Origin have received the code through that method.

Modifié par Alchemist4, 08 mars 2012 - 01:30 .

[Fox544]

Alchemist4 wrote...

Fox544 wrote...

I have the PC Origin version and I still didn't get it.

Contact their customer serive. People who purchased the PC version through Origin have reveived the code through that method.

So EA couldn't even issue 1 gun correctly? Thats kind of sad.

[Alchemist4]

Can this thread get a sticky. There are many other threads on this topic and it would be nice if we can get all the customer "dissatisfaction" in one thread and then, perhaps, someone from BioWare will finally break their silence and address this issue.

Modifié par Alchemist4, 08 mars 2012 - 02:17 .

[United_Strafes]

EA for some reason has a real problem with pre-order stuff. I never recieved my codes for an Origin pre-order in e-mail so i went to live chat, after being disconnected on twice I did finally get my codes, but customers shouldn't have to do that in the first place.

[mlslee6]

This is the google cache of origin's pre-order page and nowhere does it say that the AT-12 is PC only.

http://webcache.goog...lient=firefox-a

Modifié par mlslee6, 08 mars 2012 - 02:12 .

[caelan63]

They'll just quickly change all mention of it on their websites to say "PC only" and then say "What? We gave you warning!"

[pruxoid]

Since the Raider is a PC exclusive, and EA will likely issue new codes for the xbox and ps3 if they do decide to offer it for consoles, anyone have a code they no longer want? I'd be very grateful if someone could send one my way. Thanks!

[Alchemist4]

pruxoid wrote...

Since the Raider is a PC exclusive, and EA will likely issue new codes for the xbox and ps3 if they do decide to offer it for consoles, anyone have a code they no longer want? I'd be very grateful if someone could send one my way. Thanks!

Unlikely, if you purchased the 360 version, the only code Origin sent us was the A55 Argus rifle code. I've been speaking about the US only since they offer different bonuses in other regions.

[Zaxares]

On a related note, many of us PC Origin buyers have also not received our preorder bonus codes. In my case, I'm missing the Argus, the Raider AND the N7 Warfare Gear. (Although I'm not certain if Australia is entitled to the last; there's conflicting rumors going around that Australian preorders through Origin DO get it, but others claiming that only GAME preorders got it.)

I've e-mailed EA support about my missing codes, but have not had a reply back so far. I can't even get a Live Chat person to talk to about this, since the option for Live Chat is completely missing from my Origin Help window (is Live Chat a region-specific offering only??)

On the OP's topic, no, to my recollection it was never mentioned anywhere that the Raider shotgun was a PC-only offering. All marketing and promotional materials I've seen said it was an Origin-only bonus, never that it was Origin PC-only.

[mlslee6]

http://social.biowar...s-8917847-1.htm

Origin pre-order customers
get the AT12 Raider shotgun and the M55 Argus assault rifle (as all pre-orders get the Argus)

From the offical thread.  Clearly states that origin customers will recieve the raider. there was no indication that it was PC exclusive.

[XxXSarenXxX]

Oh yeah i created a thread calling bioware out about the AT-12 Raider on console and guess what they did? they closed my thread because their too pathetic to admit they screwed us or even apologize for that matter.

[XxXSarenXxX]

There has been a dozen threads about this topic and bioware has played the "were too scared, pathetic and ashamed to respond game" i even created a post earlier today calling them out and they closed it so CLEARLY they ARE reading it they just choose to be too pathetic to explain why they screwed us.

[Davidicus]

XxXSarenXxX, I'm not surprised they closed your thread if that's the attitude you had. On-topic, I'm on PC and I didn't receive the shotgun or the Argus, but I'm running through updating my DDE now and seeing if that will work. If not, I'll try to see if there's a separate code for them or not (don't think so).

[XxXSarenXxX]

Davidicus wrote...

XxXSarenXxX, I'm not surprised they closed your thread if that's the attitude you had. On-topic, I'm on PC and I didn't receive the shotgun or the Argus, but I'm running through updating my DDE now and seeing if that will work. If not, I'll try to see if there's a separate code for them or not (don't think so).

I created 2 threads with a VERY polite and positive attitude and when they failed to respond i got pretty ticked off and voiced my (and the vast majority of others who got screwed) opinion and they closed that without apologizing.

[mlslee6]

XxXSarenXxX, I understand that you're frustrated. All of us are, but can we at least be civil about this matter so this thread doesn't get closed down also?

[AusitnDrake]

I have to say I'm rather upset at this. Because I was also under the impression that the DLC was for all the consoles that ME3 was on. I even checked on the the wikia and several sites that had articles about the promotion, before I made the purchase, and not one of them mentioned it was exclusive to PC at the time.

Modifié par AusitnDrake, 08 mars 2012 - 03:35 .

[XxXSarenXxX]

mlslee6 wrote...

XxXSarenXxX, I understand that you're frustrated. All of us are, but can we at least be civil about this matter so this thread doesn't get closed down also?

Why bother? bioware will just ignore us yet again and nothing will be resolved ive tried to be patient about the issue but fact is we all got screwed, im done with being civil, bioware clearly does not care in the slightest about our dilema.