1368 réponses à ce sujet

[Ponderhoof]

Just lost everything in my single player games too. No levels, credits, and even no medigel. Seriously, how can this big of a bug come up? Is it a EA Cloud error or something eternal?

Update: Seemed to be because of the mission I was on. I went directly from one mission to the other and it reset my stats. Went to do another mission, went back the original second one, and it fixed itself. Don't want to put any spoilers in it but it was on Tuchanka.

Modifié par Ponderhoof, 12 mars 2012 - 03:02 .

[HitmanActual]

Actually I've just had a conversation with Chris P. he's put my mid more at ease, I don't think BW will leave us hanging and they're hoping to have a fix worked out this week, he said they just need to work out the policy For everyone impacted by this bug

[BioTick]

HitmanActual wrote...

Actually I've just had a conversation with Chris P. he's put my mid more at ease, I don't think BW will leave us hanging and they're hoping to have a fix worked out this week, he said they just need to work out the policy For everyone impacted by this bug

Really? That's good!

So far I haven't been touched by the bug (fingers crossed!), but I really hope they come up with some compensation for you guys (refund + interests, extra spectre pack, something... ).

I will say though, I was thinking of saving a couple bucks on the paycheck this week to get some MS points and unlock a few packs. Let me tell you that's simply NOT GONNA HAPPEN until we have clear and definitive confirmation this bug has been sorted out!!!

edit: Grammar, my English sucks sometimes...

Modifié par BioTick, 11 mars 2012 - 11:42 .

[Kris69]

Actually I've sent an e-mail to the biggest polish gaming magazine called "CD-Action", hope they will write about this scam.

[MorningAir]

It just happened to me as well. This is just stupid.

[HitmanActual]

BioTick wrote...

HitmanActual wrote...

Actually I've just had a conversation with Chris P. he's put my mid more at ease, I don't think BW will leave us hanging and they're hoping to have a fix worked out this week, he said they just need to work out the policy For everyone impacted by this bug

Really? That's good!

So far I haven't been touched by the bug (fingers crossed!), but I really hope they come up with some compensation for you guys (refund + interests, extra spectre pack, something... ).

I will say though, I was thinking of saving a couple bucks on the paycheck this week to get some MS points and unlock a few packs. Let me tell you that's simply NOT GONNA HAPPEN until we have clear and definitive confirmation this bug has been sorted out!!!

edit: Grammar, my English sucks sometimes...

Your English works fine for me and yep I think we're goin to get this sorted

[Valorefane Dragonwinter]

I had just picked up a Veteran pack and the guy who was leader of our group left, which sent the rest of us back to the lobby or what have you. Lost the points and whatever might have been in the pack as well. At least it's only happened to me once. *fingers crossed*

[alcaholical]

All my weapons and mods got lost after a game. Just went back to the welcome n7 start screen and the message to redeem a starter pack. My levels are unaffected although all the unlocked characters are locked again...

really horrible bug and I would like to know how it will be fixed. If it isn't EA isn't gonna be getting a dime from me anymore =p

Modifié par alcaholical, 12 mars 2012 - 12:26 .

[Silaninil]

Well I just hope everything is going to be okay. When I called EA they had no record of veteren and spectre packs even existing let alone the fact that I bought them. Thankfully the Xbox help line had each transaction, time and price registered.

[Bonecrunk]

 Add me to this list as well.

Origin ID is Bonecrunk.

Same progression as the majority in the thread, was viewing items in the store as the game began the countdown to begin. Finished out the game, and it ended with the mission complete screen but also had the "Welcome to the N7 Program" screen, along with the option to pick a starter pack at the store. Hit continue instead of going to the store, and all my items / charcter races / weapon mods and upgrades have been reset. Still have the human races at the same character levels they were at, but all of their skill tree progression points were reset, but luckily the points were available so I could reassign my powers. 

Really hoping this issue is resolved quickly. I spent 1600 Bioware points on unlocking various item kits, I am hoping there is a record of what was unlocked prior to the bug. I would be happy with a rollback to what I had before the bug took place, as opposed to a refund if that isn't possible. 

I want to keep playing MP, but it is tough to do knowing this bug is out there, disheartening to spend much time playing it knowing it could all just be wiped out later on. 

Modifié par Bonecrunk, 12 mars 2012 - 12:39 .

[bujiko]

ID Bujiko1. I just talked to someone over bioware live help, and that I dont care what people tell me, that was not a human, using broken language and scripted replys.

All it did was send me to the forums where people apparently monitor it. Alrighty. There goes 20 dollars

[Kesslan]

Love how they tell you 24-48hrs to fix the problem but then don't fix it in the stated time frame. Hell the live agent I spoke to didn't even have a clue this was an issue until I linked him several posts from this very forum. >

[Nellum]

I just lost all my gear thanks to this bug.

Same thing that others seem to be reporting, went to store, saw a welcome screen, hit continue to get ride of it, exited store, played a match or two but my weapon mods had dissappeared, then went to change weapons and they reset to the beginner ones.

There should really be some more aggressive method of letting players know about this because it is obvious what the bug is once looking at the forums but people will mostly only do that AFTER they've lost all their stuff. Bioware better replace the lost stuff or refund the points spent on those packs or alot of people will be very pissed off with them, myself very much included.

[Beregondo]

It seems like the most basic QA testing should have taken care of this issue. Lost everything a moment ago. Let's just say I've lost interest. I had a Quarian Infiltrator with a decent sniper rifle, lots of medi-gel etc.

Bioware, this is unacceptable. Real money is being paid here.

[ShoeHornOPlenty]

Same thing happened to me. PC version, was on the store page when game had started and in the game I noticed my mods werent working and I had no consumables. After leaving the game I got the welcome screen and the BF3 and start kits and lost everything else.

[Brownfinger]

HitmanActual wrote...

Actually I've just had a conversation with Chris P. he's put my mid more at ease, I don't think BW will leave us hanging and they're hoping to have a fix worked out this week, he said they just need to work out the policy For everyone impacted by this bug

Ah, policy. Loosely translating to: them opting out of any financial responsibility towards damages incurred as a result of this debacle.

That chafes me, a bit.

But, whatever. I just wanna go back to playing multiplayer, (I miss it so, seems like I had barely scratched the surface when this happened) and loving the otherwise fine work of Bioware.

[Gloatie]

HitmanActual wrote...

Actually I've just had a conversation with Chris P. he's put my mid more at ease, I don't think BW will leave us hanging and they're hoping to have a fix worked out this week, he said they just need to work out the policy For everyone impacted by this bug

Of course they won't just leave us hanging.

The thing that galls me is the hush-hush approach and lack of public comment.

I stay away from the BSN, for the most part, because of the sickening narcissim and entitlement mentallity.  I appreciate Bioware's dilligent and innovate work, regardless of personal quibbles.  I generally think the fans who get overwrought, imagining themselved dissed by the developers in this or that way, are just looking for somebody to work out their daddy issues on.  I think Bioware has, generally, handled relations with the...overly concerned...crowd very well.

And yet, I actually do feel entitled to the common courtesy of daily assurance from somebody I have a contract with.  I don't feel entitled to a game exactly like I imagine the perfect game.  I don't pretend to be some programming or literary genius.  I do, though, still think that the old rules of customer service have a little signifigance.

I have no doubt that Bioware are trying to avoid a bigger hubbub, and maybe even legal problems, by saying no more than they need to. But, you know what?  It's just ****ing rude to communicate nothing for days to dissatisfied customers.

If I bought a faulty product from a brick-and-mortar retailer I would not be cool with, "I'll get back to you when I can."  If I did not hear SOMETHING from him every day, I would pretty much assume I was dealing with an incompetent, a crook or someone who really didn't care about my patronage.

And it leaves me to wonder if the PR for Bioware, at root, isn't just as socially inept as its worst detractors.

Modifié par Gloatie, 12 mars 2012 - 03:24 .

[Xander98]

Just had this happen to me earlier today.

Origin ID: Xander0099, PC platform.

I was browsing the store as the game was counting down and it jumped to loading screen. It let me play for a few waves until the entire game crashed. I lost guns, upgrades, race characters and character customization options but kept my class experience and skill settings. I can still play my asari vanguard as she was so long as I do not change characters. This is a pretty big problem for a blockbuster multiplayer game and I hope it gets resolved quickly, especially so since some people have paid money to unlock the packs.

[rehpycoren]

I have been enjoying the the multilayer mode so much, but after losing all my characters, guns and items i can't bring myself to play it anymore. I just hope bioware/ea will compensate us for the points and money we have lost.

[Maria Caliban]

All mods, weapons, med-packs, missles, etc - gone.

[Zambayoshi]

So the idea is not to use the store if you are in a game lobby, only from the main multiplayer menu?

[Acyl]

Beregondo wrote...

It seems like the most basic QA testing should have taken care of this issue. Lost everything a moment ago. Let's just say I've lost interest. I had a Quarian Infiltrator with a decent sniper rifle, lots of medi-gel etc.

Bioware, this is unacceptable. Real money is being paid here.

QA testers, no matter how good, aren't gonna catch everything. Stuff happens. What matters is how the company deals with a problem after it happens.

So far, we haven't gotten any promise of resolution or compensation. As another poster said, EA/Bioware are still trying to decide how to deal with this.

Thing is, in a crisis situation, there's only a limited window to respond before people get really pissed off. The longer they stay silent, the angrier people are gonna be.

Last year's PSN issues meant I'm no longer making online purchases over my PS3 - I didn't even grab their so-called welcome-back package. After last year's Blackberry outage, all folks in my household are going Apple or Android.

This ME3 multiplayer thing isn't anywhere as serious as those cases, but it shows how consumer confidence can be lost.

Modifié par Acyl, 12 mars 2012 - 04:55 .

[Raxxman]

Still nothing :/

[Lennyoh]

This happened to me on the demo but the strange thing was that it wouldn't allow me to use the missile launcher, thermal clips, and medi gel supplies anymore along with relocking my characters. Mods and weapons were still there though. Anyone else had a similar problem?

[vangj]

I've pretty much stopped playing the multi because of this bug. Bioware being silent about it makes it even worse and the solution given doesn't really help those already affected. I know it was a weekend, but this was also reported a day after launch on a Wednesday. What's the point of me continuing to play if they just end up rolling everything back?

I'm thoroughly confused on why such a big bug was left unchecked. It was apparently in the demo and made it to launch. While I haven't really spend actual money into unlocking kits, the fact that for some people the bug is tied to real money is pretty damning.