1368 réponses à ce sujet

[xRandizzy]

I lost everything.. I flipped alot of tables.. and now currently a spiraling downward depression.
:

[FPSxChris]

if takes a whole week I bet the reward for all the problems will be O.O

[Gallador79]

This happened to me on 03.10. at around 17:00 PM when i played my first gold match .

Lost everything but actual character levels.

Add me to the list as well. Origin ID: Gallaheart

Modifié par Gallador79, 13 mars 2012 - 05:30 .

[JediDZ]

Hello expensive employees BioWare, you have made remarkable game (even shaking) Mass Effect 3.

Here the information on me:

My identification name Jedi_lDZl

Played day of release of 3/6/2012
Has started to play approximately + - 30 minutes 20:00.
Played about 7 times bronze + - 1.
Has won 6 consecutive times, has then played 3 games on silver (has won 1 time) and if I am not mistaken one game on gold (has lost).
Precisely I remember that bought for all time of game in day of release 3 of a chest of Spectra.
There the Arc pistol, a shot-gun Kroganov, and a shot-gun which has got to me at successful attack knocks down, I do not remember the name.
In general I have lost 180 000 credits, can and more but these are trifles, have simply spent a great lot of time for it and it would would be desirable that I was returned simply only by credits and all.
Also it would be desirable to learn, returning of credits won't affect a condition of my achievements at present?
I do not want you to complicate, and to represent the clever man, but can you will make that that of questionnaire type where it is necessary to fill out the identification name, date, time and the list of that that was gone, in avoidance of unnecessary complaints and misunderstandings.
Thanks for attention.

[Iron Fury]

This has also happened to me, only spent 80 bioware points on top of the stuff I got from time.   Tag is IceandIron  and I play on the PC.  Lost approx 400k worth of credits.  Happened maybe 20 mins ago.  Might have been in the store before going into the mission, had my weapons my character had equipped during the mission, everything else was gone.  Got out and everythingw as gone.  May have been in the store while being ready, not 100% sure.

Modifié par Iron Fury, 13 mars 2012 - 07:28 .

[Selinaria]

 Add me to the list, just lost a good bit of stuff, both weapons and characters classes, equivalent of about 15 specters packs or so. = ( Tag is Selinaria on Origin.

Modifié par Selinaria, 13 mars 2012 - 07:00 .

[FPSxChris]

I cant remember if I posted my info my stuff is FPSxChris...

[JediDZ]

Iron Fury wrote...

This has also happened to me, only spent 80 bioware points on top of the stuff I got from time.   Tag is IceandIron  and I play on the PC.  Lost approx 400k worth of credits.  Happened maybe 20 mins ago. 

How at you all was gone?
You were in a lobby and have pressed shop?

[Iron Fury]

JediDZ wrote...

Iron Fury wrote...

This has also happened to me, only spent 80 bioware points on top of the stuff I got from time.   Tag is IceandIron  and I play on the PC.  Lost approx 400k worth of credits.  Happened maybe 20 mins ago. 

How at you all was gone?
You were in a lobby and have pressed shop?

Not sure, probably was.  It wouldn't allow you to be ready and in the store at the same time in the demo so I thought that I wasn't doing anything wrong.  Guess that didn't make it into retail.

[JediDZ]

Iron Fury wrote...

JediDZ wrote...

Iron Fury wrote...

This has also happened to me, only spent 80 bioware points on top of the stuff I got from time.   Tag is IceandIron  and I play on the PC.  Lost approx 400k worth of credits.  Happened maybe 20 mins ago. 

How at you all was gone?
You were in a lobby and have pressed shop?

Not sure, probably was.  It wouldn't allow you to be ready and in the store at the same time in the demo so I thought that I wasn't doing anything wrong.  Guess that didn't make it into retail.

You want to tell what weren't in any lobby, and haven't created the room.

Have pressed shop and at you all was gone, describe in detail that has occurred, any information will be important that others wouldn't have the same.
I will be very grateful.
Also I condole with you in loss.

[DarthVarner]

I have a rather detailed report from a friend, part of which I directly observed, who was affected by a partial version of this bug, and a POTENTIAL workaround for the PC (not for other platforms).

tl;dr version: ENABLE CLOUD SYNC

What happened: He was hosting a game, had readied up but was in one of the menus (I believe Weapons, but it could have been the Store). At the conclusion of the match he had gained a level and a lot of credits (it was Gold). On our mission completion summary, his new level was displayed.

Then as we all went to buy Spectre packs, he leveled up his char's powers quickly and went to the store. Surprisingly, none of his credits from the match were present. Then in the lobby, we all noticed he was back at his prior level. But when he looked at Powers, his upgrades were present and he had negative points to spend.  Nobody else in this game experienced any such issues.

After a lengthy conversation with an EA rep, he believes this entire issue is due to cloud sync issues. The sync apparently happens when you BEGIN a game, but being in the Store and some other behaviors also queues up a check. If on a console or if cloud sync is DISabled, the normal behavior is to fail and use the local save. However, when a match begins while a prior check is pending/active, it doesn't revert to local - and this is the cause of the wipes.  However, in his case, BECAUSE HE HAD CLOUD SYNC ENABLED IT DID NOT WIPE - IT JUST REVERTED ONE MATCH.

If this is true, the wipes are because cloud sync is trying to find a prior save that does not exist; it believes therefore you haven't started multiplayer and voila, N7 intro screen and everything reset.

To confirm or deny this, I would very much appreciate those that have experienced this on PC to state if they had cloud sync enabled at time of wipe or not.  While it isn't much help to the consolers, confirming this would be a massive help to the PC community.

Modifié par DarthVarner, 13 mars 2012 - 07:45 .

[Iron Fury]

I had cloud sync enabled and I lost everything but the credits and the levels

[rebourne2112]

Just happened to me... lost all my gear and characters. PC ver of the game.

[Archheretic666]

Have anyone with this problem gotten their gear and items back yet?
I talked with one of their game advisors yesterday, and he said 24-48 hours, but somehow I doubt this.
In a mail from them it stood "case closed", so that wasn't very reassuring.

my id is: Archheretic666

Modifié par Archheretic666, 13 mars 2012 - 10:44 .

[HatchetChild]

DarthVarner wrote...
-Snip.

For What it's worth my cloud was DISABLED.

[Makora7]

You won't get your stuff back so just stop playing until this problem has been fixed officially.

Modifié par Makora7, 13 mars 2012 - 09:38 .

[Flaughed]

I had almost every weapon and mod, most of which were high level. I lost everything just now. Is there even a point in playing multi player knowing this happens at random?

[Ilanox]

Makora7 wrote...

You won't get your stuff back so just stop playing until this problem has been fixed officially.

To be honest I don't really care about my stuff, I just want my $20 back... (Or 1600 bioware points) with which I'll buy stuff again...

Modifié par Ilanox, 13 mars 2012 - 09:45 .

[Makora7]

You won't get back that either. That's why I stopped spending any bw/ms points and avoid multiplayer for the time being.

Modifié par Makora7, 13 mars 2012 - 09:48 .

[Bhaal]

Ilanox wrote...

To be honest I don't really care about my stuff, I just want my $20 back... (Or 1600 bioware points) with which I'll buy stuff again...

Same

Makora7 wrote...

You won't get back that either.

Thanks for offical statement.

Modifié par Adakutay, 13 mars 2012 - 09:48 .

[Archheretic666]

Some of you said you got a new starter pack, I didn't seem too, none of my characters have leveled and every race is locked.

FFS if they got no record of our items characters etc... They could atleast give us back approximately the amount of credit that we have used on packs.
I would probably not get my precious sniper back or turian sentinel, but atleast we would get some compensation.

And Bioware if you are reading this you should take learning from other companies like Riot etc..
Make a formula or something based on our N7 rating which gives credit back based on our rating, this formula should not be made so that some end up with less credit and some with more, this formula is also ment as an compensation for frustration and lost time. We all should end up a little richer then we was supposed too, especially since the packs are random and we might not get back our favourite characters or items.
That is how you treat your customers when you can't make things how they used to be, or if it will take weeks to fix this, which is way way too long time to wait.

Modifié par Archheretic666, 13 mars 2012 - 10:11 .

[Amarinth6]

DarthVarner wrote...

I have a rather detailed report from a friend, part of which I directly observed, who was affected by a partial version of this bug, and a POTENTIAL workaround for the PC (not for other platforms).

tl;dr version: ENABLE CLOUD SYNC

What happened: He was hosting a game, had readied up but was in one of the menus (I believe Weapons, but it could have been the Store). At the conclusion of the match he had gained a level and a lot of credits (it was Gold). On our mission completion summary, his new level was displayed.

Then as we all went to buy Spectre packs, he leveled up his char's powers quickly and went to the store. Surprisingly, none of his credits from the match were present. Then in the lobby, we all noticed he was back at his prior level. But when he looked at Powers, his upgrades were present and he had negative points to spend.  Nobody else in this game experienced any such issues.

After a lengthy conversation with an EA rep, he believes this entire issue is due to cloud sync issues. The sync apparently happens when you BEGIN a game, but being in the Store and some other behaviors also queues up a check. If on a console or if cloud sync is DISabled, the normal behavior is to fail and use the local save. However, when a match begins while a prior check is pending/active, it doesn't revert to local - and this is the cause of the wipes.  However, in his case, BECAUSE HE HAD CLOUD SYNC ENABLED IT DID NOT WIPE - IT JUST REVERTED ONE MATCH.

If this is true, the wipes are because cloud sync is trying to find a prior save that does not exist; it believes therefore you haven't started multiplayer and voila, N7 intro screen and everything reset.

To confirm or deny this, I would very much appreciate those that have experienced this on PC to state if they had cloud sync enabled at time of wipe or not.  While it isn't much help to the consolers, confirming this would be a massive help to the PC community.

It's a nice theory, but unfortunately it doesn't hold up.

That "partial" bug you mention seems to be a different kind of bug altogether and doesn't seem to be related to losing your unlocks or having cloud sync on/off.

For example I have cloud sync disabled and I've had both the bug where I lost the levels and credits I gained in the last match (which was fixed by restarting the game btw) and I've also lost all my unlocks (which ofcourse isn't fixed by restarting).

The other problem with the theory is that it assumes that cloud saving does anything during multiplayer at all. Usually the sole purpose of a cloud saving feature is to upload client-side savedata to the server for easy backup and sharing. To my knowledge all savedata of your levels, credits and unlocks in multiplayer is already stored serverside, so unless EA's cloud sync does more than it says on the tin, I don't see why it would have any bearing on multiplayer.

Edit: That doesn't mean there might not be some truth to core parts of the theory, like certain actions queueing up a check (of the savedata) which, if interrupted at the wrong moment, could end up reverting (part of) that savedata to a blank state or an earlier state. This would explain the reports of people losing their unlocks as a result of crashes, disconnections, host migrations, etc.

If this is correct, then it's quite disturbing that there are no contingencies in place or that the contingencies aren't working properly. Especially since this is a feature people can sink real money into.

Modifié par Amarinth6, 13 mars 2012 - 10:37 .

[Sceptrum]

FPSxChris wrote...

if takes a whole week I bet the reward for all the problems will be O.O

I sincerely hope so, but atm I'm fearful the response from EA/Bioware is "It's a feature not a bug" and we won't have our credits and/or bioware points returned.

[JediDZ]

Sceptrum wrote...

FPSxChris wrote...

if takes a whole week I bet the reward for all the problems will be O.O

I sincerely hope so, but atm I'm fearful the response from EA/Bioware is "It's a feature not a bug" and we won't have our credits and/or bioware points returned.

I am assured that dear employees BioWare, will shortly rectify an error. Then will return our credits and points BioWare.

It is necessary to wait only, perseverance wins :innocent:

I apologize for the English, I use online the translator.
I will be perfectly assured that all.

Modifié par JediDZ, 13 mars 2012 - 10:30 .

[Lord fiSh]

I am assured that dear employees BioWare, will shortly rectify an error. Then will return our credits and points BioWare.

Shortly?! Its ****ing four Days later