1368 réponses à ce sujet

[TheLostOne3]

Lost my Quarian Infiltrator and Asari Adept. I already promoted my Quarian once so you'd think there'd be some record of it. I've been trying to unlock it again ever since with no luck.

[JEWpac_Shakur]

So what do you plan to do for everyone that has bought and then lost kits? I had purchased at least 3 spectre packs and 1 or 2 veteran packs.

[ghoogler]

Any other info?

[Katos913]

Yeah, I just had this happen to me. This sucks. I had money put into the game for BW points and it is all gone. My turian and krogan soldier. My m37-Falcon, widow, carnifex, ALL of my rockets and ammo and medi-gel.

Man, what a downer.

[Rukkis4458]

I can't believe a full day has gone by without even an update on this thread...

[Stormblind]

Rukkis4458 wrote...

I can't believe a full day has gone by without even an update on this thread...

I was told to expect about a week turn around on this before anything is remedied...

at the earliest.

[Bogezzus]

To be honest, I don't care if it takes a week or a month. Basically what I want to know, is if we can safely buy more points or use credits to buy boxes.

[Topher2099]

i spend 30 dollers on specter packs as well as earnin g a bunch of recruit and veteran packs. now all my unlocks reset, how can i get these back? I cant even switch my MP charecter or else ill lose him....

im very upset..

[Topher2099]

it happened right after a host quit mid game, i got sent back to menu with all my stuff gone

[Rukkis4458]

[quote]Stormblind wrote...

[quote]Rukkis4458 wrote...

I can't believe a full day has gone by without even an update on this thread...[/quote]

I was told to expect about a week turn around on this before anything is remedied...

at the earliest.
[/quote][/quote]
I'm not talking about a remedy, some correspondence would be nice though.  

[Systmfalur]

Ya, no response from support either. Terrible customer service and terrible correspondence. Can we get an update on the situation? An ETA on the fix or what will be done to help the customers with the issure?

[EpicBarrelRoll]

I Just Lost everything just now after at least 25+ Hours in MP and 20$ worth of bioware points. This bug imo has to be a Pri 1 bug due to the fact people's money has been effectively stolen. If they can't restore characters I would find that quite a huge oversight in the multiplayer design and keep profiled backups on the server side.

[ShadowOptik]

So... I have unlocked 4480 Microsoft points worth of spectre packs. I had a bunch left over on my account. My question, should I stop playing MP to avoid this glitch. If they try telling me they cannot replace the value, I might rage a little... At least let us re roll with the same amount of Spectre packs?

[nuclearkite]

I just had this happen to me about an hour ago, I lost 10 dollars of bioware points worth of crates, and tons of guns and equipment, and 4 characters. I spoke to EA customer support via online chat and they have no idea what is going on. If this isnt something that can be fixed, I want a reimbursement of my lost money.

Modifié par nuclearkite, 09 mars 2012 - 06:07 .

[MEMANIAsama]

I've reunlocked what I've lost so far, except my Asari Vanguard and a few mods. I'd like to actually "unlock" my Vanguard so I can promote her. I don't think I can do that until I reunlock her, even though I'm playing as her right now.

[Whitefalcon 684]

Chris Priestly wrote...

You can reduce your chances of this happening by avoiding going into the Store while 'Ready' for a multiplayer match. It's best to un-ready yourself before you go to the store.

Yeah this is exactly what caused it for me lost about 10 levels worth of stuff, But yeah i forget i like accidentally readied up and then clicked the store button and lost everything, also all the weapons i had modded are like locked that way its really weird. 

[Systmfalur]

I've found this will happen even if your not in a room waiting to go to 'Ready'. This happened to me simply going to store and leaving, wasn't waiting for match start or anything. was just looking around my toons.

[kesek]

Also had this happen. Changing loadouts after a match and then after the new match started all my unlocked kits reset. I still have my human characters and thier lvls but all the gear and special characters relocked. Would like to know if we should keep playing and unlocking things or if we need to wait for it to be fixed before playing more.

[ghoogler]

 Update please.  At least give us a refund if we purchased points to buy SPecter packs.

[kaessen]

lost about 100k credit worth yesterday, haven't spent any points, so its merely annoying instead of infuriating for me..
I think that those who have spent and thus lost points on their purchase should get those refunded, or at least some form of compensation as they have effectively been cheated out of money.
(also to restore trust in the service, no one is going to spend money on points if they think they can loose them to a random bug with no chance of refund)

[ghoogler]

kaessen wrote...

lost about 100k credit worth yesterday, haven't spent any points, so its merely annoying instead of infuriating for me..
I think that those who have spent and thus lost points on their purchase should get those refunded, or at least some form of compensation as they have effectively been cheated out of money.
(also to restore trust in the service, no one is going to spend money on points if they think they can loose them to a random bug with no chance of refund)

This is true.  Shouldn't have to  'wait a week'.  I've paid some money for this and now its all gone.  Don't use the service if they can't keep up with their end of the bargain.  Massive Bugs like this should be dealt with quickly instead of waiting for the next patch to fix the issues. 

[Topher2099]

I hate how most games at launch do this, there is always some major bug that was never caught or fixed and then the game company doesnt even warn anyone else before it happens to them, or in this case taking off the purchase option until its fixed. I know games launch with bugs, but the real issue is lack of communication upfront about the major issue. it really is stealing.

[ghoogler]

still nothing yet

[Simbacca]

I've been avoiding co-op like the plague until this is patched. Last thing I want is to put the same time into the MP as I did to get to 120 in the demo only to have it all randomly wiped.

Modifié par Simbacca, 09 mars 2012 - 02:33 .

[Makora7]

I've invested some money in spectre packs too. However if I can lose all of that because of a glitch... I won't even bother playing mp.

A good amount of people never heard about this issue and are still investing bioware points. If you can't figure out the problem, why are you still allowing people to do payments? Is this some new business strategy to rip off players? Because it certainly feels like it.

I hope all players get their lost bioware points refundend. Everything else would be theft.

Modifié par Makora7, 09 mars 2012 - 04:48 .