1368 réponses à ce sujet

[RavenousCake]

I WANT MY F***ING MONEY BACK.

[Serpieri Nei]

We have been more then patient - I suggest you call your credit card companies, paypal etc... and even the BBB and file complaint against EA/Bioware.

[Bionic Riot]

VladDracule wrote...

What they need to realize is as soon as they accept money, they are entering a CONTRACT to provide what you paid for. which means they are breaking the law and a class action suit from all of us can and should be filled

that's cute, but you paid for bioware points, which you received.  the digital items aren't your property as much as you'd like to think they are.  you paid for the privelege to buy their currency to more or less rent the equipment you "bought."  Reads your terms of service - don't bow up and threaten a lawsuit you know you'll never see. 

It's like you traded in quarters for game tokens at an arcade.  The arcade is not legally obligated to cash them back in for quarters or to give you a set amount of game time just because you put the tokens in a machine.  If the machine breaks and eats your tokens, they can choose to help you out, but they don't have to legally do squat.

[SadfaceME]

Actually, thats wrong. If the game machine is broken and they don't
reimburse you, or worse have had that machine reported as not working
and still allow you to put money into it without reimbursement, they'd
be pretty much guaranteed to lose in a court case.



edit: Although
to be honest, who would go to court about it?  Do what you feel the
need to do, but I doubt a lawsuit is a good idea (as in, it will cost you more time and effort than its worth.)  Just get the charges
reversed if you feel you have sufficient cause, as in you feel that you
are not going to get your money back.

Modifié par SadfaceME, 25 mars 2012 - 04:50 .

[eqzitara]

We need to start contacting the gaming news sites. Like joystiq, destructoid. We need to draw attention to this. Looks like bioware wants everyone to forget about this.

[VladDracule]

Bionic Riot wrote...

VladDracule wrote...

What they need to realize is as soon as they accept money, they are entering a CONTRACT to provide what you paid for. which means they are breaking the law and a class action suit from all of us can and should be filled

that's cute, but you paid for bioware points, which you received.  the digital items aren't your property as much as you'd like to think they are.  you paid for the privelege to buy their currency to more or less rent the equipment you "bought."  Reads your terms of service - don't bow up and threaten a lawsuit you know you'll never see. 

It's like you traded in quarters for game tokens at an arcade.  The arcade is not legally obligated to cash them back in for quarters or to give you a set amount of game time just because you put the tokens in a machine.  If the machine breaks and eats your tokens, they can choose to help you out, but they don't have to legally do squat.

You do realize what a class action lawsuit is right? it is not something done case by case but rather a pool of affected people, and the cost of which is not fronted by one person. If they are accepting money they are OBLIGATED to provide the service in which they are charging for or it is considered a breach of contract.

[Raging Nug]

"It's like you traded in quarters for game tokens at an arcade"

I see the analogy, but I think one needs to take into account the intent of the purchase. Bioware made the option available that if people wanted to spend real money on the Multiplayer Item Packs, they could. If someone spent real money in order to give themselves an edge, are they not entitled to receive what they intended to purchase? Or were they only entitled to the credits which are now gone?

In either case, money was spent and the product was either never received or lost. If someone was playing around with their consoles, or hacking, that's their own damned fault, but that's not the case - the system is currently bugging in such a way that it is akin to an arcade machine that eats tokens.

Now, any respectable establishment would reimburse players, or provide them with free product so as to compensate them for their loss. They are not obligated to do so, but it's something that successful businesses do. An establishment's failure to even attempt at doing so would result in a loss of business in the best cases. In the worst, it would garner bad publicity, or court cases.

Now, it's been pointed out that we need to give them time to fix this. I'm fine with that, but we're now at nineteen days, 45 pages, and still no word on what's going on or how they plan to fix this.

I'm still playing the game. I've gotten back most of what I'd lost and have spent a few microsoft points to help myself along the way, but what am I to do if it happens again? Am I to cut my losses? Should I simply stop playing? I don't think either of those would be acceptable, and I'd do my damnest to make sure I get back what I lost, either in credits or refund of microsoft points.

People ought to get what they paid for. People didn't spent Bioware points/Microsoft points/In-Game credits just to have them sucked into a broken arcade machine.

[TheGreatAshTree]

In the end, I'd just love to do my job as poorly as Bioware has and still get paid. I figure that, if I take an industry-standard $500 US per day for what I do and multiply that by 3 weeks, I'd be up to $7,500 US after 15 business days. Multiply that by even 1% of their 350k+ customer base and I'm up to over $2.6 million dollars. Of course, these figures are speculative, but it just shows that, even if they sold $500 per day of Bioware points that were lost, multiply that times 15 business days, we're still talking a few million dollars. That said, I think that this issue warrants an update MORE THAN ONCE.

If they said, "Look, here's the issue, we fixed it from happening again, here's what we have to figure out, and it may take a few days," I am sure that people would be okay with waiting a few days. Hell, add in an update every 2-3 days and people would at least feel comfortable in knowing what's happened. In this case, they sent out a mail to say, "Hey, it looks like you might have been affected by this. Yeah, we did our part, so now it's a guessing game of when you're going to actually get your stuff."  And most of us were hit before the bug was acknowledged.  And beyond that, in talking with friends on Origin (which sucks horribly), only people who had a ticket for that bug got that mail which is why people still had the bug after it was acknowledged.

Keep in mind that they've not done anything to actively fix or hotpatch anything, but rather have released SEVERAL promotional sales of items and contests during the time that people who lost their items have waited. Some of these promotions have come and gone, yet the people who gave their money are still left waiting.

At the end of the day, even if they refund my things, it has only reinforced that I will not invest in Bioware or EA again. YES, this is a Bioware problem, but EA has done NOTHING to help its customers. EA took Bioware over, so Bioware's problems are just as much to blame on EA now. If neither will help, neither will get my money. Maybe that means little at the end of the day from one customer, but I think that there are enough here to prove that they are making TRAGIC business decisions by not even TALKING to us.

Modifié par TheGreatAshTree, 25 mars 2012 - 09:35 .

[Kris69]

Guys, guys! I've just got an answer from BW, I think it may help, check it out: http://bit.ly/H00sBv

[Dr Bob UK]

marshalleck wrote...

I'm guessing all the locking/unlockign is handled client side, just like all the other settings that allow people to hack the game, and there is absolutely no way for Bioware to determine who had what and what was lost. Thus no update, no refunds, etc. I'm glad I only lost credits and not real $$. Definitely no way I will ever even think about spending points on this game...not that I ever intended to.

Fan-****ing-tastic.

[Raging Nug]

My items lie over the ocean
My items lie over the sea
My items lie over the mountains
Oh give back my items to me

[Wolfbane98]

Kris69 wrote...

Guys, guys! I've just got an answer from BW, I think it may help, check it out: http://bit.ly/H00sBv

Subtle.  Really. 

Raging Nug wrote...

My items lie over the ocean
My items lie over the sea
My items lie over the mountains
Oh give back my items to me

This is good, I really like it!  Who said Krogan aren't poetic? hehe
With your permission, we should start posting this in every thread.

[ste303]

Its been over 20 days since this hapened BIOWARE and over 16 days since CHRIS PRIESTLY made the post here. Please update us on whats happening?

[kesek]

I gave up. 10$ down the drain w.e The whole game has left a bitter end to mass effect for me. The game itself was fantastic but all the issues with the day one DLC and the lame endings and the MP reset has just made me write the game off. Its weird they said they wanted it to be controversial so that it would be unforgettable but since I finished the game I haven't thought about it at all and have little desire to play anymore.  All they had to do was communicate a bit better and this might have been avoided but apparently they can't be bothered. 

Modifié par kesek, 25 mars 2012 - 11:52 .

[Sceptrum]

As I said in another thread, at this moment I just want my Bioware points back, so I can buy new Spectre Packs. It's not like they will refund me real cash and I'm thinking they don't have a clue as to how they can restore lost items.

[Dresden867]

Just got told by live help "post to the forums" when reporting the loss of a spectre pack. I admit just one pack is a small loss, but it's a bit disheartening to be told this.

[Devizzek]

Dresden867 wrote...

Just got told by live help "post to the forums" when reporting the loss of a spectre pack. I admit just one pack is a small loss, but it's a bit disheartening to be told this.

Well as for me, I lost spectre packs of 4,000 BioWare points worth + all the countless packs I bought before for credits earned by playing. I think it was something along 1 million credits. So overall 4k BioWare points + 1 million credits lost.

Modifié par Devizzek, 26 mars 2012 - 08:44 .

[pumporaro]

buy specter packs and got nothing,, just lost credits.

3 times in a row,

what the f*** is this

[MEMANIAsama]

Wow, so... they still haven't fixed this? Hell, I've forgotten about it by now. I never spent any real cash that was lost, so... guess I'm not that upset, but I feel bad for people who threw down crazy amounts of dough.

[Flipsydez]

I had just about the same issue as pumpararo, even posted a thread with a screenie, took a nice amount of credits from me, didn't get nothing, logged back in to find credits gone, no items in stock. FML Bioware., and then I sing again.

My items lie over the ocean
My items lie over the sea
My items lie over the mountains
Oh give back my items to me

[BaKaNoOB]

why are you using real money when youcan win credits for paks by playng ?
For now i brought 4 spektre , 4 veteran and countless other paks just by playng game ?
i havent lost anything till now hopefully 

Modifié par BaKaNoOB, 26 mars 2012 - 01:55 .

[Gusmil]

So many days in the dark, so alone in the dark, noone shreding any light on this issue, why did I trust them, why wasn't I smarter... Oh I wish I were, then I would not have to stay in the dark...

Serious, Im not gonna forget this bio/ea, what so hard replace bought bioware points on the pc, you dont even lose anything by doing it, but by not doing it you lose respect and customers for future deals... I can get you on the consoles, but on the pc you sell directly to ous and not as through a middlehand...

[Fisho]

No response, no compensation... ME3 is probably last game I bought from EA, there are plenty o other good games that won't wipe my efforts and money.

[Raging Nug]

Bring back
Bring back
Oh bring back my items
To me
To me!

Everybody now!

[Ageyth]

I've lost one spectre pack (no loot), and the commendation pack robbed me of 5k invisible credits so I can never buy anything unless my credits are at least 5k ABOVE the cost.

when will these issues get fixed????

Modifié par Ageyth, 26 mars 2012 - 06:51 .