1368 réponses à ce sujet

[lemonwire]

This is crazy, Bioware get off your Bosh'tets and fix this.

[As_I_Bleed]

Can BioWare be anymore of a joke after the fiasco it pulled with ME3? Seriosly, Get your **** together.

[Herrkatron]

i want my 800+ msp back.

[BeeHoon]

X M3TH0D1C4L X wrote...

I also lost 240BW points and 140k in-game creds because of this.

I called EA, and they basically said they can't do anything until Bioware addresses the issue.

Instead of wasting time on things like "weekend events," they should pay attention to the more important matters at hand here.

U are very right about that.
I just lost another 60k credit from FAILED purchase. GOD DAMN **** ... when is this going to end?
Are u guys fixing this ****?

[Edrahil17]

Bionic Riot wrote...

Edrahil17 wrote...

At least we can see how they really value their customers and "listen to us".

hire  a lawyer

all the other kids said that's what they are doing


of course, none of them actually HAVE


gee i wonder why...

Its not about laws or ToS rather than elementary manners.

[MC Kebab]

We are thrilled to announce the long awaited recompensation to all the unfortunate folks hit by this bug-

LOL JKING!!1! Happy April fool's day xDxDxDxD

[SnipeShoo]

^^^^^^^^^^^ DAMN U GOT ME

[SnipeShoo]

I WANT MY 10 000+ MICROSOFT POINTS BACK! OR THIS WILL BE THE FIRST AND LAST BIOWARE PRODUCT I WILL BUY! NEVER PLAYED THE GAME SINCE THE GLITCH HIT ME!!!!!!!!!!!!!!!!

[SnipeShoo]

which is the day before i created this account for whoever is curious to know...

[AWayToTheDawn]

Bioware. Fix your f*ck up. Its been how many f*cking weeks and you still haven't given us any information. Get your sh*t together and follow your own f*cking word. You said you were working on it. Well then where's the progress?? Have you made ANY??

[bigal1542]

I can't believe Bioware pulled this stunt and hasn't fixed it.  Quite honestly, it is the most ridiculous thing I have ever seen a game dev do.

Up until the release of ME3, anyone could have asked me who my favorite game dev was, and I would reply Bioware with complete confidence.  Their work has ALWAYS been amazing (I have supported them with the entire Baldur's Gate series, the entire Neverwinter Nights franchise, all of the SWKOTOR games, all of the Mass Effect games, and Dragon Age 1 and 2).  If you look at it, if Bioware released a game, I would buy it knowing I was purchasing quality.

The worst part, is that I will not be buying another Bioware game EVER.  I spent $80 for the Collector's Edition, and another $40 for Bioware points in multiplayer.  I lost EVERYTHING I spent and earned with countless hours in multiplayer, and one month later still don't have it.  Again, ONE WHOLE MONTH.  I have been waiting that long to finish the single player until I get full galaxy readiness, but can't do that now, as I have tried three different times, only to be reset repeatedly.  It is useless trying to play either single player or multiplayer at the moment.  Any decent game dev would have had their either figured out or refunded by now.

I can't really put it into words how saddened by the outcome of this bug.  I want to support Bioware so badly, but when they pull something like this, it would just be fiscally stupid to support them.

I did try my hand at support to get the issue fixed, or even get news, and the response was pathetic.  Not only does EA continue to disappoint, but Bioware has one post on the issue which is almost a month old.  Absolutely NO news for 48 pages worth of people that have the bug (and I am sure there are more that haven't made posts).

TL DR:  I have been a long time Bioware supporter, but have completely given up on them as a company and will never waste money on them again.

[Lyrical Menace]

Still no word...

[Herrkatron]

Modifié par Herrkatron, 02 avril 2012 - 02:17 .

[Kuraikoto]

I wonder if I will get a refund or my items back before they release a new ending to the game... lol. I haven't touched the multiplayer in a long time due to all of my unlocks being relocked. I'm glad I haven't if they now have an issue with trying to purchase kits.

Does the new glitch happen when people try to use bioware/microsoft points or just in-game credits? If so, its pathetic that they still have the option to pay with points, knowing full well they already robbed many unsuspecting players and will inevitably screw over more.

EA/Bioware has taken over as my company with the worst customer service experience now.... congratulations, you have proven even more incompetent than Apple and their "geniuses." I at least got a refund/replacement for their crappy product after talking to those idiots long enough.

[Edrahil17]

Kuraikoto wrote...
EA/Bioware has taken over as my company with the worst customer service experience now.... .

Same for me! Taking in account that I used to play a f2p mmo, and the fact that I live in eastern europe, that's something! xD

[Miyoruhashi]

How 'bout this for wierd...I was using a Drell with level 38 Adept! Now before you go flaming me and telling me I'm on crack or something, I know you can't go higher than 20, but mine was a LEVEL 38. No one believed me until I invited a cat who I teamed with on prior missions and he saw me. He said I must've done something to glitch the game, but I could not think of anything. However, when I promoted my character, I still remained a Level 38.
Crazy. I'm not sure what BW is doing on the backend with their networks, but this definately screwing with my mods, points...everything. Now I'm down to starting all over again and I'm not sure what happened.

Modifié par Miyoruhashi, 02 avril 2012 - 05:34 .

[Alikat]

Just phoned them again. Nothing useful still. Talking to my bank now, will let you know if a chargeback results in a ban.

Wow was on the phone when i started this post. My credit card company was efficient. They already credited the entire 211 dollars from 10 transactions back to me. That was way easier than I thought it would be.

Sorry bioware, you just messed up too bad.

Curious to see where things fall. I've continued to spend money with them, if they ban my account I'll have to issue chargebacks for the purchase of the game as well as money I've spent since they fixed the bug. If I remember right, every charge back costs the merchant 35 dollars on top of the money refunded. And I made a lot of transactions.

[swarm242]

I removed my card information from the bioware purchase site shortly before doing the chargeback. I don't know if that is what saved me from a ban or not, but I would suggest anyone going that route do it.

[RavenousCake]

STILL NOTHING NOT HAD MY STUFF FOR ALMOST A MONTH!!!!!! YOU STOLE MY MONEY F***ING BASTARDS!!!!

Modifié par RavenousCake, 02 avril 2012 - 09:49 .

[kane3977]

This whole situation is a disgrace. I've experienced a lot of bad customer service in my time but this is EASILY the worst. How much time and effort would it take to give us some kind of update? Even if it's to be honest and say that they have no way of making it right, that would be better than this.

[bigal1542]

I am interested in the chargeback... What is it? Anyone care to give a short explanation?

[swarm242]

bigal1542 wrote...

I am interested in the chargeback... What is it? Anyone care to give a short explanation?

If you used a credit card to buy bioware points and then got ripped off by this bug you can contact your bank or credit union that issued the card and explain to them what happened.  They are usually able to get your money back.

This is seriously one of the ****tiest customer experiences I have ever had.  I mean I had heard things about EA before, but just figured it was angry game nerds being angry game nerds.  This has really been something else. Sad to see their policies tarnish a good name like Bioware. 

[Lyrical Menace]

Finally got a call back from Xbox live support.

They said they can't do a thing because the packs are provided by Bioware.

The lady couldn't believe what this company is doing to us.

She said to keep posting on the forums, contact EA, Bioware, and be persistent.

Sucks being ripped off.....

[Reeves88]

Contacting ea is pointless as they blame bioware and just say its not there problem

[VladDracule]

swarm242 wrote...

bigal1542 wrote...

I am interested in the chargeback... What is it? Anyone care to give a short explanation?

If you used a credit card to buy bioware points and then got ripped off by this bug you can contact your bank or credit union that issued the card and explain to them what happened.  They are usually able to get your money back.

This is seriously one of the ****tiest customer experiences I have ever had.  I mean I had heard things about EA before, but just figured it was angry game nerds being angry game nerds.  This has really been something else. Sad to see their policies tarnish a good name like Bioware. 

ironically, this is BIOWARES fault, NOT EA's. Your blaming the wrong ship. EA is not the developer of the game nor the ones responsible for taking the credits and not providing the items. The glitch was caused by BIOWARES coding, and nothing has been done by BIOWARE. it is BIOWARES TOS that are saying people will be banned not EA. EA has a bad rep sure but this is not their fault in any way shape or form. If anything is going to get done its bioware, and frankly bioware has screwed their last 3 big releases. SWTOR has pretty bad support, tickets taking days if not weeks to be resolved, and that is 100% bioware. They are failing their fanbase and destroying their own reputation.

Bugs like this should never get past beta phase, and if youve played SWTOR youd also know that severe bugs made it out of beta testing and bioware said oh well, lets launch and fix it later. This is the downfall of many companies and why i will never fault Blizzard for pushing dates back, because they release working products. I have yet to ever experiance a game breaking bug in any of blizzard releases since maybe vanilla wow