1368 réponses à ce sujet

[Raxxman]

So I've actually given up hope that this will be fixed, they acknowledge the complaint, acknowledge it's their fault and do nothing else to sort it. And as such the cycle goes on.

[RavenousCake]

51 pages now, good work...

[Gnrt]

Raxxman wrote...

So I've actually given up hope that this will be fixed, they acknowledge the complaint, acknowledge it's their fault and do nothing else to sort it. And as such the cycle goes on.

Do you honestly think that's true? They have to sort throught hundreds of thousands of lines of code just to find the source of a glitch that can't be reliably replicated, so they have no idea where to start. Then they have to figure out a way to change that code without intefearing with functionality or reseting eveyones unlocks. And on top of that they have to fix playabity glitches and create DLC for the ending everyone is so angry about.

When you buy a game you're not entitled to a perfect experiance. You get what they decide to release and if they choose to patch it then that's great, if not you can choose not to play it.

[Masakarina]

its pretty simple, it's their game, their fault, their bug.
not being able to fix it for a month and not even giving people their bioware points back after such a long time is just ........stealing at best
I dont really care how problematic it is for them to fix it.
All of the bioware points should have been refunded already
Every1 else who bough packs for their time played should have been given an apology. "We cant fix it sorry". Thats what it is currently. then they can work on fixing it for eternity for all i care.

[kane3977]

Still waiting on any kind of word about what's going on. I'm glad to see we can get like 10 updates on a stupid commendation pack that is FREE and took next to no time to earn. Yet we can't get an update on an issue that cost people either lots of their time earning credits and/or spent Microsoft/Origin points

[Dr Bob UK]

I haven't touched multiplayer for a while now, losing all my progress and 400 BioWare points' worth of items killed my motivation to play.

[RavenousCake]

Dr Bob UK wrote...

I haven't touched multiplayer for a while now, losing all my progress and 400 BioWare points' worth of items killed my motivation to play.

I lost £5 and still and very demotivated. 

[Rillan214]

Gnrt wrote...

Raxxman wrote...

So I've actually given up hope that this will be fixed, they acknowledge the complaint, acknowledge it's their fault and do nothing else to sort it. And as such the cycle goes on.

Do you honestly think that's true? They have to sort throught hundreds of thousands of lines of code just to find the source of a glitch that can't be reliably replicated, so they have no idea where to start. Then they have to figure out a way to change that code without intefearing with functionality or reseting eveyones unlocks. And on top of that they have to fix playabity glitches and create DLC for the ending everyone is so angry about.

When you buy a game you're not entitled to a perfect experiance. You get what they decide to release and if they choose to patch it then that's great, if not you can choose not to play it.

Gtr: Incorrect:
As they have ALREADY 'fixed' the problem of wipes, they have 'found' the problem in the code, they found the problem weeks ago, what we are waiting on now is reimbursement. and it CAN and WAS reliably replicated.

We are not demanding or even expecting a perfect experience. what we are expecting is that bioware responds to bugs that cost us ACTUAL MONEY that we spent. Think of this similar to WOW or SWTOR all of the sudden forgetting that you have already paid for a month, and 3-4 days in, suspending your account due to nonpayment.
While you can reactivate, all the money you already spent is gone.

[Vargavinter]

Still waiting to get my 1200ms points back, pretty lousy customer-support.

[BeeHoon]

1 month had passed and not news .... wow ..... i am not surprise.
Good Job ....

[jesterzgypse]

and I just lost 99k credits again due to the game loosing connection to the multiplayer servers while I was buying my kit.

[VooDooPC34]

jesterzgypse wrote...

and I just lost 99k credits again due to the game loosing connection to the multiplayer servers while I was buying my kit.

That's great, this isn't the right topic for that....

[jpraelster93]

What is the right topic for that becausei have the same issue

[Ki11er Panch0]

 I have checked this thread almost everyday to see an updated! Come on Bioware I lost money and time, at least tell us something

[RavenousCake]

ONE WHOLE MONTH. ARE YOU KIDDING?

[kane3977]

This is a shining example of how to treat customers. Tech support can't do anything and Bioware won't even communicate with people that were wiped. Despite having the time to post in plenty of other threads that concern trivial matters. Hats off!

[VooDooPC34]

jpraelster93 wrote...

What is the right topic for that becausei have the same issue

Go to this topic: http://social.biowar.../index/10047618

[bigal1542]

kane3977 wrote...

This is a shining example of how to treat customers. Tech support can't do anything and Bioware won't even communicate with people that were wiped. Despite having the time to post in plenty of other threads that concern trivial matters. Hats off!

Yep, this is actually pretty pathetic.  The people they are hurting the most are the ones that spend the extra cash for MS or BW points.  I, for one, would have been buying a decent amount, but haven't yet, and don't really plan to unless they really earn my trust back.

Most companies treat the highest paying customers best, but this is just a slap in the face for us.  It is one of the first times that I have ever seen a company do this.  It's a relatively simple fix, as they have records of EVERYTHING.  Well, until then, they will just keep losing business.

[Reeves88]

they can release a full update for the game and update us about new dlc being released tomorrow but they cant give us a simple, hey guys still working on that problem sorry

[Chugster]

you would have thought giving back BW points would be much easier than digging through millions of lines of code to fix the bug...they have records of who bought what

[vvBlessedvv]

As you are aware bioware i also have lost alot of stuff $539.79 worth of micosoft points and alot of time thank you for this wonderful dlc and remember we all are trying to be Patient thank you for your time

[l Jonneh l]

vvBlessedvv wrote...

As you are aware bioware i also have lost alot of stuff $539.79 worth of micosoft points and alot of time thank you for this wonderful dlc and remember we all are trying to be Patient thank you for your time

Guess what? Instead of wasting money on MS Points - why not just play the game the way it's meant to (like earn credits and not waste real money on packs) and do something useful.

DILLIGAF?

[vvBlessedvv]

Note that your definition of a waste of money and mine are apparently not the same LOL

[Eidelweiss]

Loving the communication here between players and devs.

[mothmanex]

Have lost around 7 Spectre packs thanks to this glitch.