1368 réponses à ce sujet

[patr1k]

same here i lost alot of BW points and a huge amount of spectre packs from my hard earned credits...

[zarkis61]

Add me to the list....

[ZombieCosmonaut]

In order to prevent the issue from affecting others the should set one's status to not ready when they enter a store.

[Plyxis]

I'm posting here for a friend, her Origin account is Wozlynn. She also had this problem. All of her characters, weapons, and mods are gone. She plays the PC version of ME3.


This is her account of the incident:

           "I lost all of my multiplayer rewards on the early morning of March 10 and I can confirm that my case had nothing to do with accessing the in-game store. My game abruptly stopped playing during wave 11 of a multiplayer match and a message appeared to inform me that Origin is currently down. I did not lose my internet connection during nor was I doing anything else with my computer while playing the match. Perhaps unrelatedly, my teammate disconnected mere moments before I received this error message. He had no issues reconnecting but when I next logged in I was greeted by a welcome to multiplayer message and a new starter pack. I soon discovered that all my other acquired multiplayer rewards gone. I do not plan to play mutliplayer matches again until the issue is resolved, especially since it isn't just a matter of avoiding the in-game store immediately prior to matches." - Wozlynn

I am the teammate she mentions that disconnected before her. We are both hesitant to play Multiplayer until this issue is resolved.

Modifié par Plyxis, 10 mars 2012 - 09:02 .

[Kazdemonius]

 I was playing with some friends and my store page was up when the game started after the game was over the game gave me the intro message for the multiplayer and I was confused and saw I lost all my stuff including 40 dollars worth of spectre packs which included a turian soldier, quarian engineer, drell vangaurd, drell adept, turian sentinal and a salarian infiltrator along with about 3 gold rated and 1 N7 rated weapons so im just a bit mad that this has happended any news on a fix (I play Xbox 360)

[MEMANIAsama]

Plyxis wrote...

I'm posting here for a friend, her Origin account is Wozlynn. She also had this problem. All of her characters, weapons, and mods are gone. She plays the PC version of ME3.


This is her account of the incident:

           "I lost all of my multiplayer rewards on the early morning of March 10 and I can confirm that my case had nothing to do with accessing the in-game store. My game abruptly stopped playing during wave 11 of a multiplayer match and a message appeared to inform me that Origin is currently down. I did not lose my internet connection during nor was I doing anything else with my computer while playing the match. Perhaps unrelatedly, my teammate disconnected mere moments before I received this error message. He had no issues reconnecting but when I next logged in I was greeted by a welcome to multiplayer message and a new starter pack. I soon discovered that all my other acquired multiplayer rewards gone. I do not plan to play mutliplayer matches again until the issue is resolved, especially since it isn't just a matter of avoiding the in-game store immediately prior to matches." - Wozlynn

I am the teammate she mentions that disconnected before her. We are both hesitant to play Multiplayer until this issue is resolved.

Oh wow, that's even scarier. Especially if Origin randomly crashes or the EA servers go down... :-/ Talk about a terrible bug. I think they need to entirely rewrite how the game detects unlocks.

[swarm242]

Welp it's been well past the time now where EA support said my Bioware points should have been returned and it looks like I was lied to yet again by them. I am now calling my bank and putting a challenge on the charges to my card.

[Rootrot]

What a waste of money and time. I lost every unlock I had except the Salarian Engineer I as playing and it doesn't even say Ive unlocked him. I demand what I've earned or my money back.

[MrBurntToast]

This has happened to me at least twice. After a game, the 'Welcome to N7' screen will appear and all my unlocks will be gone, and I'll have the opportunity to claim another Starter Pack.

I'm done with the multiplayer unless this is fixed and my progression is refunded or reimbursed, and I'm advising everyone else to as well.

[Makora7]

@swarm242 Let us know how it went. I thought some user posted a line from EA's user agreement where it said bw/ms points are not refundable... but it's the best one can do atm.

Anyway I wasn't hit by the bug yet as I discovered this thread soon enough to stay away from multiplayer. I just logged in one last time to check my gear: fully upgraded Arc Pistol X & Quarian Engineer with all appearance options still available... and I paid for some spectre packs too. I won't risk anything until 2-3 months have passed. I mean its no drama for me if I lose it... but in this case EA won't see money from me again that's for sure. I hope you people think the same!

Keep up the pressure and you will get your lost bw points back. My anger about this can't be described in words (but I keep trying!)

Modifié par Makora7, 10 mars 2012 - 10:35 .

[SuperRayke]

Apparently i spent 65$ and not 45$... But anyways I just filed a Paypal dispute on all the transactions. This is Stealing and Nothing else. I paid for something and it's just gone. Will wait and see what happens...

Like a few other have said : STAY AWAY FROM MULTIPLAYER. IT'S GARBAGE AND BUGGED AND STEALING YOUR MONEY!

Modifié par SuperRayke, 10 mars 2012 - 10:03 .

[Makora7]

@SuperRayke Good luck to you as well. Let us know how it turned out.

Modifié par Makora7, 10 mars 2012 - 10:01 .

[The Prime Magus]

I posted in other threads in the PC support forum, but seeing as we got an official sticky here, I'll add my name to the list here of people effected by this. Hit while I was playing a Salarian Engineer. Exact same mission I got 100% galactic readiness,lost all my items when the game started while I was selecting an ammo bonus power and the store came up.

[Komachi]

Just happened to me as well.

[swarm242]

 Just out of curiosity I decided to contact EA support a third time before contacting my bank.

 I was told to post about it on the forums and then had the conversation abruptly ended.  Top notch support team!  

Fortunately my bank was very understanding about my nerdy dillemna.

[Unwritten1337]

Happende to me now also. Came out of a match (results-screen with xp, credits and stuff) and suddenly got the message that i am invited to the n7squad like you do when you first start mp.
Now i have the starter and battlefield 3 pack available again and all my unlocked gear like classes and weapons vanished. Pretty serious issue if you ask me.

[Shantzilla]

has there been any bioware feedback from devs about this at all?

[Makora7]

@swarm242 let me know if you got your money back. There is really no reason to be ashamed for what you made a transaction for. Nerdy oh well. There are a ton of people who spend their cash on hookers I heard.

The tricky part with EA is they don't let you spend your money directly on those spectre packs. You paid for the points actually. So you exchanged a product owned by EA to another product owned by EA...

Modifié par Makora7, 10 mars 2012 - 11:04 .

[Bionic Riot]

Revan312 wrote...

Bionic Riot wrote...

Let's not be silly, you aren't going to sue them for your bioware points, but it WOULD be nice to get a solution to this ASAP and some redemption for what was lost.

Why couldn't we? EA/Bioware is acquiring illegal funds based on the fact that the product we payed for is being lost because of their incompetence.

If there's no compensation, then screw em. Especially considering that it's been days and not a single response has come down the pike except "we know it's happening". That's not a promise to refund us or compensate us, it's a vague "We have a dude bug testing this in his off time" as they still are accepting Bio points for unlocks. Pathetic and shady business practices don't deserve patience imo.

Look, I agree with you, but you aren't going to hire a lawyer to sue EA over 20 dollars of Bioware points.  I want a fix just as much as you, but don't posture and beat your chest about it with more or less idle threats for legal action if they don't fix it.

That said, Bioware is a standup company - they'll make it right.  I bet you all your bioware points they're able to restore everyone's accounts without much issue. 

[wing2k10]

i was told by a live chat rep to post here as well.. sigh. sure would be good to know what the eta to the fix is and if people are ever going to see those unlocks/credits again.

[Bionic Riot]

Unwritten1337 wrote...

Happende to me now also. Came out of a match (results-screen with xp, credits and stuff) and suddenly got the message that i am invited to the n7squad like you do when you first start mp.
Now i have the starter and battlefield 3 pack available again and all my unlocked gear like classes and weapons vanished. Pretty serious issue if you ask me.

Exactly how it happened to me.

[BloodAngel03]

my stuff is all gone too

[Erfin135]

Okay so we kept our class levels, and whatever unlockable race/class that we were on currently when the bug happened, and someone mentioned they were able to unlock some of the stuff they unlocked. Could it be possible that this problem is client side? because it seems like the data is still in our account server side we just can't access it manually. Also have anyone tried to uninstall the game completely, like personal preference and anything tied to ME3 removed from the computer and reinstall it, Because I plan on doing this just to see what happens but no point if someone already tried.

[Bionic Riot]

Makora7 wrote...

@swarm242 let me know if you got your money back. There is really no reason to be ashamed for what you made a transaction for. Nerdy oh well. There are a ton of people who spend their cash on hookers I heard.

The tricky thing with EA is they don't let you spend your money directly on those spectre packs. You paid for the points actually. So you exchanged a product owned by EA to another product owned by EA...

This is my point exactly.  You traded real money for the electronic equivalent of game tokens at an arcade.  If the local arcade goes out of business, they owner isn't required to refund your money for unused tokens or tokens that a game ate.  I mean, it would be nice of them to refund you for any tokens that a game ate, but legally, you aren't owed anything.

I'm mad about this, as well, but we have an awful lot og teenage lawyers in here pounding their fists about legal action and ready to riot in their parents' basements about this.  Instead of making threats you'd never even attempt to make good on (and you'd fail if you did), keep up the volume and letting them know your displeasure in their product until they do something to make it right, but remember. they don't LEGALLY owe you anything.  Read your EULA next time... that document you just click Accept on without reading because it's long.

The whole idea of reversing credit card charges might work. actually, depending on your credit card company.  If they ask a lot of questions about it, chances are you will lose that one too, though, as again, you aren't legally entitled to anything from this.  Still. they have leverage and might be able to help you.

Think about this, though.  If you refute the charges and win and bioware does do a refund type thing, you're getting all your points back, and your money.  While I'd like that just as much as anyone (yay, free points!), what's their incentive to fix your problem, then? 


In short, just chill out and keep up the pressure, but don't be stupid about it.

[Crzy1]

Well, wish there had've been some sort of announcement about this somewhere besides forums I don't read. Now I'm out $20 of credits and 20+ hours of gameplay. Good stuff.