So bitte
"Posted this yesterday, I'll repost here. Hope it helps to see what's on the other side of the mirror atm.
I don't think Bioware is out of touch with their customers though I
agree with an earlier poster that right now they are assessing their
options. Nor do I think that everyone speaking up for them at the moment
is a "yes man" or shill. That said:
I don't for a moment think there are any other endings, this was a
hallucination, etc. Bioware/EA is letting these speculations go on for
two reasons. First, they are letting people vent. Secondly, they are
weighing options.
Years ago, I worked for a PR damage control team and everything right
now is going by the book. First, re-affirm and ignore (also known as
doubling down), then try and define the detractors in the mainstream
with things like "this is all a big mistunderstand", etc. while
remaining civil in the hopes the detractors go rabid. Meanwhile go dark
and use countermeasures through third part sources to prop up your
position and brand the outcry as driven by hacks, haters or a minority
trying to wear out the detractors on these outlets or "shock troops"
while protecting the corporate core. Next, offer something distracting
(notice SWTOR is free this upcoming weekend) known as the "faux olive
branch"/ask the angry people to explain their concerns (without agreeing
to commit to a compromise), buy more add time (definitely going on
right now), and hope it dies down. If the pressure is still on,
determine the economic viability of 1) ignoring the outcry and banking
on the fickle nature of consumers to get over it or 2) determining if we
can make money off of fixing it.
If it is any consolation, the decision whether or not there is a fix
DLC, etc, won't be made by the writers so illusions to things they
wanted to convey don't matter much atm (to wit: the leads comments
yesterday). I suspect he's been called in and politely told by the PR
guys to not do that again. This is now a corporate problem, not an
artistic struggle with fans. Somewhere in the EA bunker, attorneys, PR
guys, writers and brass are sharing numbers b/c in the end this will
come down to hard currency.
As one who despises the endings, I'm hoping the suits tell the
visionaries that the customers are loud enough and numerous enough to
swollow their pride and get them out of this storm. For those that love
them, I readily accept your position and respectfully disagree."