2 réponses à ce sujet

[Semtex Jack]

I recieved a large amount of credits (millions) after a multiplayer
match. After checking it out it seems other people have had the same
thing, It's probably from when the host has modified their game files.

Any way, I made the mistake of spending said credits just to see what sort of stuff you get out of spectre boxes. I bought a lot, like, loads.

Anyway tried to play the game again today, 'this account is invalid'. Contacted EA support it turns out my account is banned because of 'suspected credit hacking'.

Now, I wouldn't mind if I can't play the multiplayer anymore, it's my own stupid fault for spending said credits.

However
this also means I can't access any of my single player DLC, I had
already recruited the DLC character, I was wearing DLC weapons. It's effectively screwed up my game.

It's so frustrating, I barely even play multiplayer games, to me mass effect is a single player series, I was only playing multiplayer to get galactic readiness to 100% so that I could feel my single player game was 'perfect'.

Anyway, consider yourselves warned.

[Jarrett Lee]

Hi guys, real quick: cheating is a top item under review/investigation by the live team. We'll have more info soon, but I'll pass along your situation (OP) to them to look at fixing you up. Please note that the intention is NOT to ban people who are "victims" of these kinds of hacks (ie got credits they didn't ask for). If this happens to you, I recommend not spending them

[Jarrett Lee]

Jack - unfortunately the data analysis on your account does not entirely support your story. I'll leave it at that and not make this awkward (I can only go by what I'm told by the back-end teams). I had them double check the data, and didn't take this lightly.
What I have done is reach out to the teams to investigate why you can't access your single-player game and/or DLC.  It may take some time, as we have to evaluate the best course of action here. Also, I'd rather not discuss over PM simply because I'm not really a customer service person, per se. 

I've got your case being looked at and it's being escalated, but I'll step out of this situation now because it's not really my territory.