260 réponses à ce sujet

[Semtex Jack]

Vipul Kumar: Thanks for contacting EA Help! My name is Vipul Kumar how may I help you?
you: Hi bud
you: just looking on an update for my case please
Vipul Kumar: Hello.
you: Last I heard it was being forwarded to a senior team, and someone from bioware was contacting you guys to see about getting me unbanned
Vipul Kumar: Okay.
Vipul Kumar: May I have the case number?
you: Case: 03189007
Vipul Kumar: Please give me some time to retrieve your account in our database.
you: alright
Vipul Kumar: Thank you.
Vipul Kumar: I would need some time to investigate this, please stay connected.
you: ok
Vipul Kumar: Thank you.
Vipul Kumar: I have checked your case history and found that your case is not escalated yet.
you: The person I spoke to last time said it was
Vipul Kumar: It is not escalated.
you: so, can you either unban me or process a refund? I still can't play the game I paid for.
Vipul Kumar: Please note that currently we are unable to check your account details due to tool maintenance. I apologize for the inconvenience caused and understand how frustrating it could be. Please reply back to this email after 4-5 hours so that we can assist you in the best possible way.
Vipul Kumar:
you: escalate my case
you: wait, how did you find out if my case is escalated or not when there's maintenance?
Vipul Kumar: Some tools are working, even we can not check that your account is banned or not.

[Semtex Jack]

Sorry but this is a joke. If this isn't resolved by tonight, this is the last Bioware game I buy.

[Semtex Jack]

Vipul Kumar: We at EA strive to give you the best possible customer experience and once our tools are up and running we will get your issue resolved and fixed. In the meantime you can go through our online support database (help.ea.com) to get the resolutions for most of the issues.
Vipul Kumar:
you: My account is banned, I can tell you that myself
you: So please escalate my case now
Vipul Kumar: I know.
you: as the last representative said he did
you: I'm forwarding this correspondence to bioware, just for your information
Vipul Kumar: Without check your account status, I can not escalate the case, please contact us after 5-6 hours, I will definitely escalate your case.
Vipul Kumar: I understand how annoying this has been. Trust me, had it been possible, I would have certainly done it for you.
you: It's ok, I'll wait
you: I don't mind
Vipul Kumar: Thank you for contacting EA. Is there anything else I can help you with today?
you: I'll leave this chat open
you: and you can tell me when your tools are working
Vipul Kumar: It will take 5-6 hours.
you: thats fine, I'll wait
Vipul Kumar: If you need help with anything else, please feel free to contact us anytime!

[CptBomBom00]

LOL, it seems that thye are intetionally stonewalling you.

[Semtex Jack]

Satender: Thanks for contacting EA Help! My name is Satender how may I help you?
you: Hi there, looking for a response re: case number 03189007 - one of your representatives said my case was escalated yesterday morning.
Satender: Please let me check this.
you: ok
Satender: Do you have any other case id?
you: Nope, that's the one.
Satender: Please give me a brief description of your issue.
you: I got banned from multiplayer in mass effect 3 due to 'suspected credit hacking', a bioware representative should have contacted ea to request that I was unbanned re: this thread http://social.biowar...index/9689886/4
you: this has banned me from playing single player aswell
Satender: I see!
you: the representative i spoke to yesterday said that it was escalated to the senior team
Satender: May I have your email id, please so I can check your account details?
you: aXXXXXXing.co.uk
Satender: Please let me check your account.
you: ok, thanks
Satender: I think, you can play the game in single player mode.
you: No, I cannot
you: when I log into game it says "unable to authorise dlc'
you: and when I try to load my save game it says the same thing then won't load
you: because I can't log into the network in game
Satender: All right.
Satender: May I have your date of birth, please?
you: XXXXXXXXX
Satender: Thank you.
Satender: Please let me escalate this to our Expert Team. I didn't get any case which is escalated for this issue in your account.
you: That would be great, thanks for your help.

Modifié par Semtex Jack, 09 mars 2012 - 01:23 .

[Semtex Jack]

Decided to try again, got through to a different person. Clearly the first one was lying to just try and get rid of me.

Just out of interest? Do you guys at Bioware actually LIKE working with EA? I know you're probably not allowed to say yay or nay, but surely you can't enjoy this partnership?

[Gel214th]

Jarrett Lee wrote...

Hi guys, real quick: cheating is a top item under review/investigation by the live team. We'll have more info soon, but I'll pass along your situation (OP) to them to look at fixing you up. Please note that the intention is NOT to ban people who are "victims" of these kinds of hacks (ie got credits they didn't ask for). If this happens to you, I recommend not spending them

Why not perform the check and just disregard the hacked character? 

I for one enjoy modding my game so that we can play together on our LAN the way we would like to. Players do this all the time with games such as Call of Duty, Ghost Recon Online, Crysis etc. and it isn't a problem. 

Why wasn't the game designed to allow for, and support this without affecting any "official" characters? 

Also, a multiplayer ban should in no way invalidate single player. People paid a lot of money for their game, and because of this type of DRM they are prevented from using the product they paid for, it's ridiculous. 

As long as what I do doesn't affect other players, then I should be able to do whatever I want. There are technical ways to allow for just that, and instead of preventing people from using their product these technical solutions should have been implemented.

Modifié par Gel214th, 09 mars 2012 - 12:16 .

[Semtex Jack]

This is beyond a chore. I suffered a nervous breakdown last month after my girlfriend broke up with me and i managed to estrange myself from my father. Now this is making me feel physically ill. Mass Effect 3 was the one shining light that I was looking forward to, the one thing I could relax and enjoy, and now the whole experience is ruined.

I was due to go to a convention next weekend aswell but now two of my employees have had a car accident and it looks like I'm gonna have to work both this weekend and next weekend aswell. Honestly, EA picked the absolute worst time to do this to me. I don't really boycott ANYTHING - I supported EA creating a client to try and compete with Steams monopoly and was probably one of the first people to download and use Origin, even when it sucked.

But this has left such a sour taste in my mouth that I really can't see myself ever buying another EA game. Games are meant to be a way to get relief from stress, not a stress causer. Once I'm done with Mass Effect 3 (if I ever get to play it again), I'm uninstalling origin and forgetting about EA as a publisher.

[Ultai]

From what I hear it's easy to mod the multiplayer files. Got into a game once that spawned nothing but Atlas (during the demo period), and saw a video of someone that had nothing but Banshee spawns. I imagine being able to change the credit reward amount wouldn't be too hard. Thanks for the heads up though OP, will look out for that when I do random games.

[Semtex Jack]

I know my real life problems are totally irrelevant to this case, I just wanted to try and justify my boycott.

I'm sorry, bioware, I really am. I love you as a developer, you're one of the only developers remaining who can actually tell a good story and keep me interested all the way through a game. My friends take the mick out of me for having played Dragon Age 2 through multiple times and enjoyed it. Honestly up to this week I was singing your praises and trying to defend you. But I just can't deal with this ever again, it's just too much

[Farbautisonn]

-Lulz, drama.

No seriously. I undestand the problem... and I feel for you guys. Seems to be EA in a nutshell though.

[ElHein]

That's Bioware, buddy.
http://i.imgur.com/1J98e.jpg
http://www.destructo...ng-218902.phtml
http://www.reddit.co..._going_to_ilum/
http://www.nowgamer....swtor_bans.html
http://www.gameinfor...ernet-meme.aspx

Get it?

[Roros5e]

The worst part about this whole thing is that I'd be more surprised if the issue actually got resolved.

[Semtex Jack]

Neofelis Nebulosa wrote...

@Semtex Jack: I think you'd prefer blanking out your EMail adress and birthdate, just thinking out loud here. Don't know what people browse the BSN after all.

True. Derp. I don't normally make silly mistakes like that, I'm totally not with it today. Thanks.

[MadRabbit999]

Yeah.. I do not want to be one of "those" guys, but to me, you just need to read the name of the guy who was being very unhelpful and the one who was very helpful to understand it all.

Happens to me a lot, and not necessarily EA related. and if f it is a coincidence, then is a very frequent coincidence...

[Lukebad]

ElHein wrote...

That's Bioware, buddy.
http://i.imgur.com/1J98e.jpg
http://www.destructo...ng-218902.phtml
http://www.reddit.co..._going_to_ilum/
http://www.nowgamer....swtor_bans.html
http://www.gameinfor...ernet-meme.aspx

Get it?

Wow, those are INCREDIBLY ridiculous... Every single one of them.
I'm actually kind of amazed...

EDIT: Furthermore, I'm sorry about your situation. Hope they can fix it soon... I understand you: I also reserved my weekend to play Mass Effect 3! If I couldn't, I would be blasting down EA support right now...
Also, now I will never ever ever play ME3 multiplayer. Wanted to play it for Galactic Readiness (BTW, implementing multiplayer was one thing, but making it affect single-player is just... A bad idea.), but now I won't.

Modifié par Lukebad, 09 mars 2012 - 01:40 .

[WarChicken78]

Hey there, Semtex Jack!

I just wanted to let you know that I (and most users, I guess) understand your problem and feel for you.

But before bringing down the banhammer of boycott maybe give them a little more time.

Being in the industry myself, I know that those departments are often understaffed, underprivileged, only have limited access to actual information and tools necesary to get anything done and are chronically overworked.

I don't want to be apologetic of them - the ban was absolute BS, but give them some more time to solve it.
Also keep pressing them. People tend to do nothing if you don't remind them on a regular basis - in a case like yours this regular basis might be every 2 hours or something like that.

Good luck bro!

Modifié par WarChicken78, 09 mars 2012 - 01:43 .

[Semtex Jack]

WarChicken78 wrote...

Hey there, Semtex Jack!

I just wanted to let you know that I (and most users, I guess) understand your problem and feel for you.

But before bringing down the banhammer of boycott maybe give them a little more time.

Being in the industry myself, I know that those departments are often understaffed, underprivileged, only have limited access to actual information and tools necesary to get anything done and are chronically overworked.

I don't want to be apologetic of them - the ban was absolute BS, but give them some more time to solve it.
Also keep pressing them. People tend to do nothing if you don't remind them on a regular basis - in a case like yours this regular basis might be every 2 hours or something like that.

Good luck bro!

Thanks bud, that's a really kind message.

And I have nothing whatsoever against Bioware, I still love them. The problem is I'm having to go through EA and they're the ones who cause problems. And it looks like that will be the way with all future Bioware games. I'd rather have bought the game on Steam.

There should really be some sort of video games industry watchdog or something, things like this wouldn't be accepted in any other industry.

[WarChicken78]

Sure. I was aware that you have to deal with EA. That's why I wrote this message - I heared stories about how EA treats their own employees... They maybe haven't slept since ME3 is out.

Steam on the other hand isn't the land of green meadows and rainbows either. There are difficulties and unsolved stuff there as well.

The Videogame Watchdogs you could call in cases like theese would be nice, tho.

[Semtex Jack]

Neofelis Nebulosa wrote...

I'd personally would endorse a whole now videogame "industry" settled around customer support. Third party contractors handling the support. Those people would have to compete against each other and violá, slow but steady increase in quality once the offset in simply being cheap has been broken.

Imagine competent, well enough paid and treated people helping you for a living, being polite and helpful because that is entirely what they asked for when applying for that job.

Damn, I would work for those if it meant we'd get free games from the developers/publishers/franchises we care for. Totally.

We can dream. And sign me up too! Really want to find a new line of work after the palava here at the moment

[beryls]

Wow 7 pages and no moderator has even bothered to post, i think thats making Bioware look just as bad as EA....