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Amazon UK Woes... BAD NEWS


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#76
Tezlaa

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Welshdan wrote...

How can I tell who is going to deliver my order. I have ordered with amazon uk and they say they cant track my package and do not tell me who the courier is.

Any help people who have had stuff from them before would be appriciated thanks.


Log onto your Amazon account, and look at 'my orders' Click your order and there will be a list of information included your courier.

You should also have recieved an email with the same information Posted Image

#77
Welshdan

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Tezlaa wrote...

Welshdan wrote...

How can I tell who is going to deliver my order. I have ordered with amazon uk and they say they cant track my package and do not tell me who the courier is.

Any help people who have had stuff from them before would be appriciated thanks.


Log onto your Amazon account, and look at 'my orders' Click your order and there will be a list of information included your courier.

You should also have recieved an email with the same information Posted Image



thanks but I did that and they dont have any info about who is actually the courier...it like some secret delivary service SDS lol

#78
Patch_Rabbit

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Tezlaa wrote...

UPDATE for Royal Mail users with Amazon:

Just got off the phone with a very helpful customer assistant and she checked the status of my order. She has claimed that I am not the first one to have enquired about the status of their 'Mass Effect 3' game and she says that they should be arriving today. She says that it can arrive any time up until 7pm today.

Guess thats another 2 and a half hours waiting =/


I phoned 'customer service' around 1pm, i got Maria who actually hung up the first time around... She did say after i got her back on the phone that it has been dispatched, that it should be with me today, and that they deliver upto 7pm. I also got an email stating;

"Your order is still in transit and I'm confident that it'll arrive by the estimated delivery date."

They will get some stick tomorrow if it doesnt arrive before 7pm and i certainly won't be pre-ordering any games from Amazon in the future, thats for sure! First time and last. 

#79
Welshdan

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Never mind, it's with the royal mail. that would be why it has not turned up i guess... Thanks for the help dude

#80
Tezlaa

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Patch_Rabbit wrote...

Tezlaa wrote...

UPDATE for Royal Mail users with Amazon:

Just got off the phone with a very helpful customer assistant and she checked the status of my order. She has claimed that I am not the first one to have enquired about the status of their 'Mass Effect 3' game and she says that they should be arriving today. She says that it can arrive any time up until 7pm today.

Guess thats another 2 and a half hours waiting =/


I phoned 'customer service' around 1pm, i got Maria who actually hung up the first time around... She did say after i got her back on the phone that it has been dispatched, that it should be with me today, and that they deliver upto 7pm. I also got an email stating;

"Your order is still in transit and I'm confident that it'll arrive by the estimated delivery date."

They will get some stick tomorrow if it doesnt arrive before 7pm and i certainly won't be pre-ordering any games from Amazon in the future, thats for sure! First time and last. 




Yeah I agree with you. It happened with MW3 for me also, didn't arrive till the day after Posted Image

Although they have said to give up until 7pm, who gets mail that late?!  Posted Image I've got a sneaky suspicion I will be on the phone to them again tonight Posted Image but for now, I remain positive! Posted Image

#81
Tezlaa

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Welshdan wrote...

Never mind, it's with the royal mail. that would be why it has not turned up i guess... Thanks for the help dude


No problem, let me know when/if you get yours!

#82
hazzerz123

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Just got home to find my game so I'm good, but where is my email from Amazon with the proder code?!
Anyone got a link to the right forum for this?

#83
Patch_Rabbit

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Tezlaa wrote...
Yeah I agree with you. It happened with MW3 for me also, didn't arrive till the day after Posted Image

Although they have said to give up until 7pm, who gets mail that late?!  Posted Image I've got a sneaky suspicion I will be on the phone to them again tonight Posted Image but for now, I remain positive! Posted Image


Yeah, never had anything delivered that late but maybe its parcelforce which is part of royal mail. Even so i cant say i can remember the last time i got any delivery past 3:30pm.

Did somebody mention getting drunk :?

Edit: Removed some quotes.

Modifié par Patch_Rabbit, 09 mars 2012 - 05:06 .


#84
Tezlaa

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Yeah somebody did, but Im going to have to stay in now to wait in vain for the post man :P I do have bottles of Fosters Gold though ;D
Hazzer you lucky BarSteward ;D It's the other way around for me! =/ I got the DLC code in an e-mail this morning, but no game! your post reminded me, going to redeem it now :)

#85
Patch_Rabbit

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I'm going to make a run to the local shop for a few goodies, hope the posty don't come knocking while I'm out.

Should my game come today, I'll be sure to drop a post on here.

Keep thinking positive thoughts Tezlaa :P

#86
Tezlaa

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Haha I will ;D
See you round Brother.

Hopefully you will recieve yours!

#87
Welshdan

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Tezlaa wrote...

Yeah somebody did, but Im going to have to stay in now to wait in vain for the post man :P I do have bottles of Fosters Gold though ;D
Hazzer you lucky BarSteward ;D It's the other way around for me! =/ I got the DLC code in an e-mail this morning, but no game! your post reminded me, going to redeem it now :)


Same here, i have the code...but no game lol. Should we wait to redeem it though? sometimes it is better to do it in the game I have heard.. not sure though.

#88
Tezlaa

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Welshdan wrote...

Tezlaa wrote...

Yeah somebody did, but Im going to have to stay in now to wait in vain for the post man :P I do have bottles of Fosters Gold though ;D
Hazzer you lucky BarSteward ;D It's the other way around for me! =/ I got the DLC code in an e-mail this morning, but no game! your post reminded me, going to redeem it now :)


Same here, i have the code...but no game lol. Should we wait to redeem it though? sometimes it is better to do it in the game I have heard.. not sure though.


I've literally just finished redeeming mine :) Too bad I can't even use it :P Have you pre-ordered Collectors edition or standard edition?

#89
Welshdan

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Tezlaa wrote...

Welshdan wrote...

Tezlaa wrote...

Yeah somebody did, but Im going to have to stay in now to wait in vain for the post man :P I do have bottles of Fosters Gold though ;D
Hazzer you lucky BarSteward ;D It's the other way around for me! =/ I got the DLC code in an e-mail this morning, but no game! your post reminded me, going to redeem it now :)


Same here, i have the code...but no game lol. Should we wait to redeem it though? sometimes it is better to do it in the game I have heard.. not sure though.


I've literally just finished redeeming mine :) Too bad I can't even use it :P Have you pre-ordered Collectors edition or standard edition?


I pre-ordered the collectors edition, the tax office gave me some money back so thought  i would get the collectors version! :)  Had to switch to amzon after the "game" situation.

#90
hazzerz123

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Tezlaa wrote...

Welshdan wrote...

Tezlaa wrote...

Yeah somebody did, but Im going to have to stay in now to wait in vain for the post man :P I do have bottles of Fosters Gold though ;D
Hazzer you lucky BarSteward ;D It's the other way around for me! =/ I got the DLC code in an e-mail this morning, but no game! your post reminded me, going to redeem it now :)


Same here, i have the code...but no game lol. Should we wait to redeem it though? sometimes it is better to do it in the game I have heard.. not sure though.


I've literally just finished redeeming mine :) Too bad I can't even use it :P Have you pre-ordered Collectors edition or standard edition?


CE, and it was definatly before Wednesday. And Tezzla, I wish i was you, at least your eventually gonna get both, I might notPosted Image

#91
Tezlaa

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I've ordered the standard edition but thats pretty unfair for you! I could just go to the shop and get another but amazon have taken the money out of my bank already. I think EA are unable to distribute any extra codes until next week Hazzer, which is annoying :(

Update - still no delivery :/ 1 and a half hours left =0

#92
psychobudgie

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Don't hold your breath. Amazon are one of the worst for pre-orders. I'm expecting mine to arrive sometime next week to be honest. Any earlier is a bonus. Seem to recall Battlefield 3 arriving on the following Tuesday.

#93
Tezlaa

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Yeah your right, I'm not. Just 1 and a half hours of hoping before I can begin to pursure a refund. Looks like I'm going to have to hunt the game down elsewhere!

#94
hazzerz123

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Yes!! Sent an email to customer support and they replied with the code email. ME SO HAPPY

#95
Weiss

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I pre-ordered and paid for release day delivery.. still no game..i've e-mailed requesting a refund on the delivery (it's being sent by Royal Mail so it won't be here today)..

#96
Tezlaa

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Same, I'm going to wait till saturdays post tommorow morning, and then just pursue a refund. I'll definitely be able to get the game at a supermarket. I should of just done that in the first place to be honest :/

#97
garyriley1982

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mitchcafc1895 wrote...

You're not the only one OP! I bought mine on amazon and paid £5 for one-day-delivery and I was promised I would receive it today and I haven't :( I'm also with HDNL and apparently it was "out for delivery" at 8 this morning. Any ideas on when I'll receive it?


Hmm, where is your local depot, maybe we have a similar issue with the same sorting office/ depot, if so, maybe now they are running scared that i called them out on lying and Amazon isnt pleased with them, i might be able to get them to make sure ures arrives tomorrow too?

#98
Pappi

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Mine came on the day

#99
mitchcafc1895

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Woot! Just arrived. Ordered from amazon uk, delivered by HDNL. Don't worry, there's still hope :)

#100
mitchcafc1895

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garyriley1982 wrote...

mitchcafc1895 wrote...

You're not the only one OP! I bought mine on amazon and paid £5 for one-day-delivery and I was promised I would receive it today and I haven't :( I'm also with HDNL and apparently it was "out for delivery" at 8 this morning. Any ideas on when I'll receive it?


Hmm, where is your local depot, maybe we have a similar issue with the same sorting office/ depot, if so, maybe now they are running scared that i called them out on lying and Amazon isnt pleased with them, i might be able to get them to make sure ures arrives tomorrow too?

my depot is in Maidstone but its just arrived. Hope you get yours soon :)