6 réponses à ce sujet

[V_For_Vendetta]

 When trying to add points, or simply view them by clicking the Add Bioware Points Tab in my left navigation menu and going to 
https://points.biowa...kout/showOffers, all I get is an error message saying:

"It appears as you have more than one accounts for this
currency. Remove one and try again."

Then I try clicking the manage accounts tab in top right-hand corner navigation menu to go to https://points.biowa...ts/showAccounts and all that it displayed ther is another error message saying:
"An error has occurred while trying to process your request.
Please, try again later."

Please can someone offer me a resolution to this as I am unable to spend my bioware points and access this content. I believe this problem relates to/is causing a similar problem I have also been having:
 
I bought 1600 Bioware Points only this morning (09/03/2012) through Origin and have a digital receipt for the order but when it comes to trying to buy the "From Ashes" DLC buy pressing the 'Buy' button, all it does is produce a "General Error" message saying:


"An error has occurred while trying to process your request.
Please, try again later."

And after pressing 'Continue', an EA Page titled "Oops!!" appears.

Someone Please Help.

[Tantrums]

I have this exact same issue down to the letter. Could really use some help.

[V_For_Vendetta]

Weirdly I found I am able to spend Bioware Points through Origin in the Multiplayer of Mass Effect 3 and it displays my current balance. I reckon their information system just put my account in the bin.

I had a similar problem with Mass Effect 2 but when I posted for help, nobody answered. I ended up coming up with an obtuse solution by creating another account with a different email (which I recently deleted) and then everything worked fine and I bought a bunch of DLC. 

Please can someone offer me a phone number for customer support or tell me where I need to go to get into direct email contact with someone who might be able help. I had a look around and I keep being directed to Forums which are slow to help solve your problem if at all.

Modifié par V_For_Vendetta, 13 mars 2012 - 03:33 .

[Tantrums]

Yesterday I was on their chat support and the guy clearly didn't have a clue. He told me it was a network issue and to try again in 24 hour and just cut off the chat. It would be really nice if someone could actually help.

[V_For_Vendetta]

 This link shows the similar problem I had with the online service http://social.biowar...6/index/2268472, this was about a year ago and has over 300 views but no official replies, obviously nobody in this division of support has any knowledge of, or access to the system that does all this processing.

 I'm surprised I didn't even get an acknowledgement but I guess as long as the customer base who have this problem remain in the minority, there is no point in trying to solve it...
Well I can't be bothered with this! So my goal now has become a salvage operation, to get my games registered to a different email address on origin and with the help of customer support, hopefully transfer my registered DLC to a new Bioware Social Account. Wish me luck.

Final Note: Its only because I love the DLC that I am willing to go through this to spend more money on their games! Gotta say I'm not impressed with the accessability to the right level of support or even the lack of advice on where to go if your query can't be answered. Hope EA tries to address this issue in the near future. 

Modifié par V_For_Vendetta, 13 mars 2012 - 04:55 .

[Dan Matrix]

The appropiate forum would have been the points forum under Bioware general, this forum is for the store that sells physical merchandise like lithographs. It has nothing to do with points.

[V_For_Vendetta]

 Kl, no idea how the forums work, I finally found how to get into direct email contact with technical support and the issue was resolved within 36 hours. Apparently it is a known issue they are working on to resolve (I assume across all accounts). Done and dusted.
For Everyone who has the same problem as I had: Go to help.ea.com and click on the speak to a game advisor segment then follow the process and enter as much relevant information as possible. Hopefully you will have the issue successfully resolved within no time.