Aller au contenu

Photo

Grissom Academy quest: loading screen freeze bug


1780 réponses à ce sujet

#476
Dhamon78

Dhamon78
  • Members
  • 16 messages

XMaverick wrote...

Dhamon78 wrote...

XMaverick wrote...

I have two things to say. First of all, as a consumer, I'm feeling irritated from the Academy bug discovered in the italian port of Mass Effect 3. But, as always, we're acting like a mass of unpleasant people. The argument that Bioware and EA are on the wrong side is a fact. Now, in our very interest, the only logic thing to do as already wrote by other forum members is to post every little detail that we can provide. Only after a solution was found we can ask for some kind of compensation. In fact, we Italian are the only people that continue pressing about the price of the game instead the fact that a piece of the story, small instead but still a piece of the whole story, will be compromised by this bug.

...cut...


Xmaverick I don't go deep in technical details because I'm not a SME but for the first thing that you say I have the impression that all us talk also of the money (but not only about money) because we spent bug-free money for this game and isn't fair that we get back a game with a so great bug that is obviously due to a lack of controls in our localized version. 

I also agree with you that we can only provide to Bioware all the details that we need but I think that they simply don't need any other data because they don't request anything to us. In my opionion, partially confirmed by Ryan's posts, they only must find the root cause of the bug and fix it once for all so providing more data is completely useless.
The only question is: when we can get the fix? Only for this question we have, as unsatisfied customers, continue to post and requires update because personally if they don't release a patch in a blink of an eye this will be the last bioware game bought by me and I think that a lot of italian people will do the same thing.

Regards


As my personal experience, there's no way to get a patch fast with this kind of bug. As the Unreal Engine is written using C++ languange, there's no fast way to get hardware state information. The only sure way is to track every line of code, use debugging routines to "read" the state of the console step-by-step and trace the usage of the memory and all of the game variables. Also trace of the code calls is necessary. So, if we're lucky, the bug is really easy to find, maybe afflicting some very global game variables, and all we must wait is just the time that Microsoft take to certify the patch. If not, the developers are in front of some weeks of blood-spilling debug session reading line-by-line code and monitoring all the hardware piaces of the Xbox.

This is why we cannot get an ETA, but only hope that next time we turn on the XBOX we can read of the patch. 
So, the patch in a blink of the eye is, sadly, simply a non-possible scenario by the way this bug is acting over our Xbox hardware. I'm sorry.

By now, providing more details che be useful for speed up the team that collect hardware and software profiles for debugging, even if they think to have all the possible data. If something was missed, providing here information can let the team to gather the info without first starting the tests and then figure out that something missed. Obviusly, we don't know if this is the case, but doing so it's surely better than read thread posts like "FUC''''''NG SH''' M3 bla bla bla bla some more profanity here". 

By now the game still worth the money. At least some of us can do multiplayer, and we can do some secondary missions before the "critical point of no return :D". Still, there's no excuse for Bioware, as I think some more betatesting at the final stage can possibily avoid this bug. Possibily, because with project like this something can always happen, maybe related to some marketplace app distributed only in Italy like Mediaset Premium, and maybe also after the game was released. This is informatics. This is Sparta. :P


Thanks for the infos now I know some details about C++ and its implementation on videogames and I agree with you, as said before, that will be useful to provide informations about the bug but, as said by Ryan some posts ago, they not need any other data by us they have to work and debug now so in this case send more information is useless and even if I respect your professional opinion I think that the developers knowns bettere than anyone if they need additional data and if there's someone can provide these data.

Also I disagree with you for the matter "a patch in a blink of an eye": I learned in my little work carrer that almost everithing can be done within the desired due date it only depends on the resources allocated for the project so if the want they can set a due date of a week and assign enought resources to close the project whitin the due date.

Best Regards

Modifié par Dhamon78, 13 mars 2012 - 08:43 .


#477
heathenchemist

heathenchemist
  • Members
  • 79 messages

Ryan Warden wrote...

heathenchemist wrote...

I'm not a compute engineer or a programmer, and i'm on the 'let them work quietly' side of the barricade...but i think it could be a piece of cake for bioware to put a working fre DLC for that quest on Xbox Live...P.S.: only my opinion, don't really know wich technical obstacles that would involve..


That's really hard to do but, more importantly, has never been implemented or tested. We don't want to accidentally introduce another issue.

It could also potentially take much longer.


Ok. thanks a lot. that's why i'm on the 'let them work party', 'cause whichever idea we could have, the ones who know what to do it's you. now solve that damn problem!!! ;)

#478
GiuseppeMaggio

GiuseppeMaggio
  • Members
  • 31 messages
Dopo quale missione scompare questa quest secondaria? Grazie

#479
Dhamon78

Dhamon78
  • Members
  • 16 messages

heathenchemist wrote...

Ryan Warden wrote...

heathenchemist wrote...

I'm not a compute engineer or a programmer, and i'm on the 'let them work quietly' side of the barricade...but i think it could be a piece of cake for bioware to put a working fre DLC for that quest on Xbox Live...P.S.: only my opinion, don't really know wich technical obstacles that would involve..


That's really hard to do but, more importantly, has never been implemented or tested. We don't want to accidentally introduce another issue.

It could also potentially take much longer.


Ok. thanks a lot. that's why i'm on the 'let them work party', 'cause whichever idea we could have, the ones who know what to do it's you. now solve that damn problem!!! ;)


I add ASAP because another day passed without root cause identified...

#480
Sguazza

Sguazza
  • Members
  • 5 messages

GiuseppeMaggio wrote...

Dopo quale missione scompare questa quest secondaria? Grazie



dopo priorità cittadella 2

#481
heathenchemist

heathenchemist
  • Members
  • 79 messages

Sguazza wrote...

GiuseppeMaggio wrote...

Dopo quale missione scompare questa quest secondaria? Grazie



dopo priorità cittadella 2


Non dopo Priorita: Tuchanka?

#482
heathenchemist

heathenchemist
  • Members
  • 79 messages
dopo priorità tuchanka, se avvi la quest 'priorità' successiva, grissom academy va in fail insomma..nope?

#483
Sguazza

Sguazza
  • Members
  • 5 messages

heathenchemist wrote...

Sguazza wrote...

GiuseppeMaggio wrote...

Dopo quale missione scompare questa quest secondaria? Grazie



dopo priorità cittadella 2


Non dopo Priorita: Tuchanka?


Nono,io di tuchanka ho completato tutte le main e le secondarie e ho ancora la missione dell'accademia li a vegetare percui penso proprio non sia piu fattibile solo DOPO priorità cittadella,anche perche mi ero informato:)

#484
heathenchemist

heathenchemist
  • Members
  • 79 messages
ok, thanks per la dritta, stavo aspettando a fare priorità tuchanka apposta...

#485
GioDomi

GioDomi
  • Members
  • 4 messages
ma allora sta patch??

#486
LuPoM

LuPoM
  • Members
  • 637 messages
This is an english forum, I know we all are italians having this issue but please keep the discussion in english.
The devs that are working on it needs our cooperation, and I guess they don't speak italian ;)

Questo è un forum in inglese, lo so che siamo tutti italiani ad avere questo problema ma per favore teniamo la discussione in inglese.
Gli sviluppatori che ci stanno lavorando hanno bisogno della nostra cooperazione, e penso che non parlano italiano ;)

#487
heathenchemist

heathenchemist
  • Members
  • 79 messages
i totally agree with you..but the topic we were talking about wasn't linked to the grissom academy glitch, we were just making a quest related doubt clear, i think the developers won't mind that much..anyway, keep it english people!

#488
MaleficoKelpie

MaleficoKelpie
  • Members
  • 57 messages

Viski90 wrote...
I just logged in and while the game was loading (EA logo and stuff) a message appeared saying "You played this game on a different console the last time. All the saved games & info will be transfered to your console". The last time I played the game was yesterday and it was on my console.

Wait a moment
today i saw this message too, but not on ME: i was playing Gears of War 3 and this message appeared. In my xbox i got even my flatmate's profiles so i did'nt pay much attention

BUT i got this message too, this afternoon, around 3 pm...

#489
engelsnacht

engelsnacht
  • Members
  • 7 messages

LuPoM wrote...

This is an english forum, I know we all are italians having this issue but please keep the discussion in english.
The devs that are working on it needs our cooperation, and I guess they don't speak italian ;)

Questo è un forum in inglese, lo so che siamo tutti italiani ad avere questo problema ma per favore teniamo la discussione in inglese.
Gli sviluppatori che ci stanno lavorando hanno bisogno della nostra cooperazione, e penso che non parlano italiano ;)


E nemmeno tu... visto che canni i congiuntivi! :lol::lol::lol:

It's a joke... sorry

#490
axydraul

axydraul
  • Members
  • 21 messages

MaleficoKelpie wrote...

Viski90 wrote...
I just logged in and while the game was loading (EA logo and stuff) a message appeared saying "You played this game on a different console the last time. All the saved games & info will be transfered to your console". The last time I played the game was yesterday and it was on my console.

Wait a moment
today i saw this message too, but not on ME: i was playing Gears of War 3 and this message appeared. In my xbox i got even my flatmate's profiles so i did'nt pay much attention

BUT i got this message too, this afternoon, around 3 pm...


dont' worry boys, this afternoon Xbox Live had some issues
many members saw 10 G points and only a game played!!
in the evening Microsoft solved the issues, if you have not the rights points or informations you have to logout and login again the Live

#491
avalor78

avalor78
  • Members
  • 11 messages
Same problem also for me:
Itailan copy of the game
Tried with disc 2 on hd and without
Kinect enabled
No From the Ashes dlc
Connected with Live

#492
Viski90

Viski90
  • Members
  • 7 messages

axydraul wrote...

MaleficoKelpie wrote...

Viski90 wrote...
I just logged in and while the game was loading (EA logo and stuff) a message appeared saying "You played this game on a different console the last time. All the saved games & info will be transfered to your console". The last time I played the game was yesterday and it was on my console.

Wait a moment
today i saw this message too, but not on ME: i was playing Gears of War 3 and this message appeared. In my xbox i got even my flatmate's profiles so i did'nt pay much attention

BUT i got this message too, this afternoon, around 3 pm...


dont' worry boys, this afternoon Xbox Live had some issues
many members saw 10 G points and only a game played!!
in the evening Microsoft solved the issues, if you have not the rights points or informations you have to logout and login again the Live

Thank you, mate. I appreciate the answer :)

#493
D.Shepard

D.Shepard
  • Members
  • 1 247 messages

Ryan Warden wrote...

D.Shepard wrote...

Thanks for the update Ryan. I'm curious to know why this bug occured only in the Italian version but I know you have other priorities, namely fixing the bug, other then investigate on such matter.

I'm look foward to the next update.


We're curious too.  :) That's part of our investigation, as it may be important to how this gets fixed.


That's what I thought.

I don't know if this can help your investigation but I read the copy of the game EA sent to Italian "videogame press" was not affected by the bug since they actually played it and publlished review about it.

I don't know if they played a "tester" version or a some sort of pre-sale one but I suppose you may find the information useful.

Please continue to keep us informed as you always did. Thank You and let me know if that info was useful.

#494
Ryan Warden

Ryan Warden
  • BioWare Employees
  • 102 messages
Hi, all!

We've managed to create a crash dump, which is something that our programmers can use to help them with their investigations. It's too early to be able to know for sure, but hopefully I'll have more (and better) news for you tomorrow.

#495
FrenchiVIII

FrenchiVIII
  • Members
  • 14 messages
we are counting on you :) after all this months of waiting it's tough to have even more delay due to bugs...

Man, this is the only game I've buyed on d1 in years XD that's my bad luck

#496
RomaRulez

RomaRulez
  • Members
  • 14 messages
Thanks for the hourly update Ryan !

#497
Ryan Warden

Ryan Warden
  • BioWare Employees
  • 102 messages
I didn't detect sarcasm in the above post, but that's a good point. If you would like me to hold off on the updates until I have something substantial to report, please let me know. I don't want to spam you on top of everything else. :)

#498
D.Shepard

D.Shepard
  • Members
  • 1 247 messages

Ryan Warden wrote...

Hi, all!

We've managed to create a crash dump, which is something that our programmers can use to help them with their investigations. It's too early to be able to know for sure, but hopefully I'll have more (and better) news for you tomorrow.


Wonderful news! I hope tomorrow will bring other good news...
Your updates arealways  very appreciated.

EDIT:

Ryan Warden wrote...

I didn't detect sarcasm in the above post, but that's a good point. If you would like me to hold off on the updates until I have something substantial to report, please let me know. I don't want to spam you on top of everything else. :)


Continue to keep us informed. Continue to share updates....we appreciate your updates

Modifié par D.Shepard, 13 mars 2012 - 10:57 .


#499
FrenchiVIII

FrenchiVIII
  • Members
  • 14 messages

Ryan Warden wrote...

I didn't detect sarcasm in the above post, but that's a good point. If you would like me to hold off on the updates until I have something substantial to report, please let me know. I don't want to spam you on top of everything else. :)


even small updates are better than nothing :D at least we kwnow that you are working on it :P

#500
heathenchemist

heathenchemist
  • Members
  • 79 messages

Ryan Warden wrote...

I didn't detect sarcasm in the above post, but that's a good point. If you would like me to hold off on the updates until I have something substantial to report, please let me know. I don't want to spam you on top of everything else. :)


I think I can sum up the thought of everyone saying that we appriciate the abundance of updates that you provide us, and thank you a lot for that...so keep up the good work, and if someone here become sarcastic or rude, that's only 'cause of they want to play your great game at full potential as soon as possible...
thanks again