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Grissom Academy quest: loading screen freeze bug


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#651
XMaverick

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Ryan Warden wrote...

Rosario87 wrote...

rayan if u make a DLC, in only italian languages, about this secondary mission, can the issue be resolved?


It's difficult to know for sure. Most of the time, DLC only adds on to existing content. Any time that we replace existing content, we're introducing a huge amount of risk. Further to that, any DLC would have to go through the Microsoft certification process and we would still be a couple weeks away from release.

Frankly, I'd rather continue down the path that we're currently going. It might seem to be taking a long time, but there is much less risk associated with it than anything that we might do to try to speed things up. I don't want to introduce more issues by trying to fix one.


I'm with you. By now, the game is playable even with the issue. I just don't want to have a game that lock seamlessy everywhere just because we're in hurry to use a very secondary mission. I prefer to end the game and maybe replay it another time. I think that a lot of people thinks like me.
Thank you Ryan for your updates. Very appreciated.

#652
GyppiFX

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Ryan, I've found another "bug" in the Italian Xbox 360 version of the game (don't know if the bug is in other versions too), in MP, with a Vanguard Male Human character, the Shockwave power has 2 "ray" ("Raggio" in Italian) bars in the lower right corner and at grade 5 the bottom power option description says (I've translated the text into English, it's in Italian in the game) "The recharge speed is 50% faster" and the second "ray" bars gets filled instead of the top first bar (which says "Recharge speed"). I guess that both the description and the second "ray" bar are wrong.

#653
euroleo

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XBOX 360 20GB-Italian
NO KINECT
MASS EFFECT 3 Collector's Edition
SAVE file imported from mass effect 2. The same file was imported from mass effect 1but unrecognized the aspect of the character imported
I'm playing in 720p
The consoled is connected to XBOXLIVE and it's updated to the latest version.

I'have a question, but the bug is only in the N7 ediction?

For the other things that i read, i don't understand why we have to dwell on skip or not the mission. The problem is only one, everybody we paid for a product that is not what we have right now. I don't think that if I am going to make me some money for each bug, even 5 € in total, until the patch is ready, then make them at release someone can accept. We paid for a full game, we want a full functional game, stop. I understand that programmers are working on but they should be tested before or at least change their Italian partners. I do not care if they put 1 day or month, whatever the game was done carelessly only to exploit the brand, see the presence of multiplayer.
I hope programmers a good job. If they want to know more information I will give, the fact remains that I am bothered by this. Sorry for the English, but in 26 pages I'm reading everything and I think our usual war between poor

Modifié par euroleo, 14 mars 2012 - 09:34 .


#654
GameStation107

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But how come it only happens to us Italians? The code changes are so substantial in each country?

#655
Ryan Warden

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GameStation107 wrote...

But how come it only happens to us Italians? The code changes are so substantial in each country?


We're still investigating, so I can't give a definitive answer. So far it seems to be: you're just unlucky.  :(

According to our current progress, this doesn't seem to be a localization issue; it just happened to affect the Italian SKU, and only the Italian SKU. We're still investigating, though...

#656
Ryan Warden

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Sorry, SKU stands for Stock Keeping Unit. It's a retail term used to distinguish between unique items (in this case, the Italian build).

#657
D.Shepard

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Ryan Warden wrote...

It's really impossible to give an ETA, and I don't want to give you any false hope. If I say "weeks", and it's not (due to reasons that are out of our control) then that's just going to increase anger.

It's *probably* not days, and it's *probably* not months. We can *probably* have a fix within weeks, but I can't guarantee any of that. There are a lot of variables that contribute to the amount of time that it will take (including, but not limited to): how do we deliver the fix? How long does certification of the fix take? Do we have to factor in manufacturing and shipping?

And all of that comes after we implement and test the fix, which is going to take some time as well. So it's *probably* going to be weeks... but I can't guarantee that.

I'll continue to post updates in the meantime.

I appreciate your sincerity Ryan.
Talking about variables: Is the "race condition" you mention  always present or can other variables, like new game conditions (for example the completation of several mission etc) alter it?

Forgive me if my questions make no sense but I'm just trying to check any idea that crosses my mind.

#658
Ryan Warden

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So far it seems to be always present, and is not influenced by other game conditions.

#659
D.Shepard

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Ryan Warden wrote...

So far it seems to be always present, and is not influenced by other game conditions.


At least the bug affects a secondary mission. Maybe I should continue the SP, hoping that when I'll import my ME3 character into an NG+ the bug will be fixed.
I have to complete two acts, continuing playing co-op, start a NG+ and complete to Priority Tuchanka.
Even if a play a lot that would require some time Image IPB

Thanks for your updates, Ryan. We would appreciate if you'll continue to keep us informed with the current frequency. Thanks agaim

#660
eldertaco

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Ryan could you refer those of us on this thread to a mod. We have had no updates on what is being done, if anything about this game breaking bug. Sorry yo yjose in this thread for distracting the mod who is helping you out.

#661
DemGeth

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Hi Ryan help a brother out in the black screen thread.......or go eat somebody. Whichever works.

#662
GameStation107

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D.Shepard wrote...

Ryan Warden wrote...

So far it seems to be always present, and is not influenced by other game conditions.


At least the bug affects a secondary mission. Maybe I should continue the SP, hoping that when I'll import my ME3 character into an NG+ the bug will be fixed.
I have to complete two acts, continuing playing co-op, start a NG+ and complete to Priority Tuchanka.
Even if a play a lot that would require some time Image IPB

Thanks for your updates, Ryan. We would appreciate if you'll continue to keep us informed with the current frequency. Thanks agaim


Exactly, what I did, I'm waiting for that fix the bug, so I can restart the game, I heard that restart add a new ending : D

#663
MarcoItaly

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Ryan Warden wrote...

So far it seems to be always present, and is not influenced by other game conditions.



Is this game allready use the new  disc format?
The one that the new dashboard inteoduce:More space for the game less for the piracy control etc. i put my two cents that some data are on this extra space and for some glitch the game cant load it, maybe some level design map or a resource file like voices or music.


i mean that problem is not to find in italian language but for some reason the italian translation occupy more data because words are too long and use more space on disc, and this space imply extra disc space and phisical datas on disc are not there where the unreal engine expect to  find it. Like a shift of phisical sector on disc.

what seems strange is that for few seconds the game keep loading and than stops and xbox freeze, and this is not good. Xbox freeze only when a not controlled or expected error occures, hope this is not a system error but only a bug in the code that is easier to fix.

#664
Razor983

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This is heavy **** for BW to deal with, I understand that!

#665
Rosario87

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Ryan Warden wrote...

Rosario87 wrote...

rayan if u make a DLC, in only italian languages, about this secondary mission, can the issue be resolved?


It's difficult to know for sure. Most of the time, DLC only adds on to existing content. Any time that we replace existing content, we're introducing a huge amount of risk. Further to that, any DLC would have to go through the Microsoft certification process and we would still be a couple weeks away from release.

Frankly, I'd rather continue down the path that we're currently going. It might seem to be taking a long time, but there is much less risk associated with it than anything that we might do to try to speed things up. I don't want to introduce more issues by trying to fix one.

yes the mission is present in the disk, but when you quit the DLC after a couple of days created the code for recognition by the game bonus content! So, I think, should be the same thing, because the code of completing the mission already have, and according to my reasoning, writing the line of code that will allow me to bypass the sub-mission on the DVD (maybe u can try to hide the mission on DVD) in favor of same in the DLC, the problem can be solved? Tell me if I treated it in a simplistic way, or what I said is wrong

P.S: Anyway thank you for your presence and answers

#666
Ryan Warden

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I'm going to head off for the night, guys! We still have more tests to run, which is certainly going to bleed into tomorrow (at least). I'll provide more information as I have it.

#667
NeoBerserKer84

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Just for info...
I tried to start up the mission with english DVD2, NO freeze occurred. Work perfectly, with italian sub-title. After a few minutes I create a new save point, ever on Grissom Accademy quest, and go back to my Dashboard for use my italian DVD2...but, when try to load the mission, console freeze occurred. So, need to ending the quest for use the Italian DVD. Tnk to my Friend for your disponibility... ;)
Good night guys...

#668
MaleficoKelpie

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Hi all
i'd like to say Thanks to Ryan for his efforts to bring some hope in this topic :)

btw, today they gave me the Academy mission, so i tried to start it. It froze, as expected, but i had to try (for few seconds i was hoping to be a veeeeery lucky one... but that's not the case x.x maybe i should try woth lottery then... :) )

however, my configuration:
XBOX 360 Elite (someone told me it's called "Falcon", but i'm not sure)
120 Gb HDD
SKU Italian
Language italian
N7 Collector's Edition
From Ashes DLC installed and already played
both disks installed on HDD; those are the only one game installed at the moment
720p screen resolution (on a Full HDTV tv)
Turtle Beach Hearset connected to console (via Audio Connector and USB)

tried as soon as i got the mission, with Jarvik and Edi on party

#669
Dominion82

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Same problem!

I've bought 2 games from EA in the last month:

1) Kingdoms of Amalur: Enormous bug that stop me in a main side mission.
2) ME3: Enormous bug that stop me in a main side mission.

Good job guys!

#670
2lame4fame

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academy grissom not working on 360..

#671
Kledran

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thanks for the updates ryan, really appreciated.

Btw guys, just go on with the game it's worth it, and it's not even a lategame quest so it doesn't take an ENORMOUS amount of time to re-do it in a ng+. :P

#672
engelsnacht

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thanks ryan, we are all with you

#673
LuPoM

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Thanks for the updates and I knew it would have taken that much longer, knowning the certification times and so on..

That's why I have returned my Italian copy, got a refund and waiting a working one from Amazon.co.uk.
I wish I bought it from there in the first place, but the worst that I'll have to do is dealing with my brother cursing the Italian testers which had such an oversight on that problem on the italian sku! :P

That's the last time for me that I buy something for Xbox that has endured full Italian localization.

#674
SlaiferN7

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Tra poco potremo entrare anche noi nella Grissom Academy
Avete presente il famigerato bug della Grissom Academy presente nella versione italiana del gioco? Pare che Bioware abbia individuato il file che causa il problema e stia investigando per risolverlo.

Appena la questione sarà chiara, Bioware produrrà un fix che sarà pubblicato immediatamente. Intanto potete usare la confezione di Mass Effect 3 come racchetta da ping pong.

http://multiplayer.i...e-italiana.html

#675
SirJoe1971

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SlaiferN7 wrote...

Tra poco potremo entrare anche noi nella Grissom Academy
Avete presente il famigerato bug della Grissom Academy presente nella versione italiana del gioco? Pare che Bioware abbia individuato il file che causa il problema e stia investigando per risolverlo.

Appena la questione sarà chiara, Bioware produrrà un fix che sarà pubblicato immediatamente. Intanto potete usare la confezione di Mass Effect 3 come racchetta da ping pong.

http://multiplayer.i...e-italiana.html


But do you have idea that what are you just reporting is something that was just posted a day ago in THIS SAME TOPIC?

The ETA is SOME WEEKS.

In Italian : LO SAPEVAMO GIA' ti ricordo che sei nel topic ufficiale del BUG in questione!