79 réponses à ce sujet

[Ryan Warden]

We're exploring several different options to make a fix available as soon as possible. That's all the information that I have right now.

[Ryan Warden]

Midna Shepard wrote...
With a lot of honey!
Anyway, I don't think he knows what a zeppola is hehe

I love zeppole! Lovvvvvvvvvvvvvvvvvvve!

[Ryan Warden]

Hi, all!

I'm probably going to be pretty quiet over the weekend. I've got a ton of work from this week that I didn't get around to, and I'll use this weekend to get it done. We also won't really know anything more until mid-day Monday (Mountain Standard Time), so I won't really have anything more to share with you.

I won't have forgotten about you, and I'll be back to update you on Monday.

Modifié par Ryan Warden, 16 mars 2012 - 09:02 .

[Ryan Warden]

Hi, all!

I just have a short update for you: we're testing some potential fixes for you. There are lot of variables involved in the testing (including having DLC installed/uninstalled, Title Update installed/uninstalled, etc., and all the combinations of the etcetera as well). Early results are promising, but there's still lots of testing to do.

I'll hopefully have a more in-depth update for you shortly. Testing will likely continue for the rest of the day, and maybe a little more into tomorrow too. We'll see.

[Ryan Warden]

I'm not sure what the ETA is: we're working on that right now. It will likely be a couple weeks (but hopefully we'll be able to surprise you with a shorter timeline).

[Ryan Warden]

Why "now more than ever"?

[Ryan Warden]

Now might be a good time to discuss the life-cycle of a patch.

First, an issue is discovered. Then the dev team has to spend some time (as you saw) investigating the issue. How often does it occur? Under what circumstances does it occur? Can we reproduce it locally? What do we have to get, in order to be able to reproduce it locally? The investigation team has to answer all of these questions (and more), and sometimes transfer data or physical goods across the world, just to be able to determine what the issue is.

Once the team knows that, they can move on to investigating what is causing the issue to occur. Is it code? Is it content (art? music?)? Is it really the cause, or is it something that is just hiding the true cause? This is a more in-depth investigation to understand the precise cause of the issue. These two investigations can take some time (as you've seen).

Once the team understands the precise nature of the issue, they can start to prepare a fix for it. This can take some time, depending on how tricky/complicated the fix is.

Then the fix must be tested. This can also take some time, as you wouldn't want to introduce any new issues by trying to fix an existing issue. Does the fix work with all the DLC that a user might have? Does it work with all the existing patches and title updates that a user might have? Does it still allow a user to connect to multiplayer sessions around the world? Does it work with the entirety of the rest of a game? These are all just some of the questions that must be answered... and that's not all of it. Then we must test combinations. What if the user has DLC A but not DLC B? What about neither A nor B? What about A, but not B, plus patch 1, gun X and Y, console language set to Italian, game language set to German, trying to connect to multiplayer users in Japan...

That part takes a long time.

Once QA says that the fix is ok, then we have a fix that is ready to be made available. So we have to send the fix to the EA certification team. They test it for an amount of time. Then it has to go to a first-party (Microsoft, Sony, Nintendo, etc.) certification team. They test it for an amount of time.

Is it an online fix, or does it have to be made into physical media? If it's an online fix, it has to be transferred to an online team, who will put it on the appropriate servers and make it available to you. If discs have to be made, the fix has to go to a manufacturing plant. Then it has to be shipped to stores.

So that's why it takes so long to get a fix out to you. Most of the time we want to wait so that other fixes are available for a patch, before we're ready to release it. In this case, if all goes well with the testing, we're hoping to release just this fix for you so that you get it as soon as possible.

I know that you're incredibly frustrated, but please believe me: we're doing all that is physically possible to get a fix to you as soon as we can.

[Ryan Warden]

Actually, the game was tested before selling it to the public. This issue was introduced by an automated process after we had signed-off on the game, but before it went to manufacturing.

Right now my focus is on getting you a fix as fast as possible. After that, my focus will be finding out how this happened, and how we can ensure that it never happens again.

[Ryan Warden]

Understood, D. Shepard.

I just figured that some people may not be aware of some of the processes that we have to follow, and this might be a good time to talk about them.

[Ryan Warden]

Sorry, I'm not going to be able to share everything. There is some confidential business information that is involved.

[Ryan Warden]

BaffoStyle wrote...

Ryan Warden wrote...

Actually, the game was tested before selling it to the public. This issue was introduced by an automated process after we had signed-off on the game, but before it went to manufacturing.

Right now my focus is on getting you a fix as fast as possible. After that, my focus will be finding out how this happened, and how we can ensure that it never happens again.

it's a joke, right?

No.

[Ryan Warden]

Nero Ad Inferos wrote...

Ryan, the patch that will be released on (we hope ) april, will fix all the issues reported by the community (black screen, face import, saves import) or only the italian "Grissom Academy" issue? if the patch will fix all the issues, i think in these days the dev team works on so many issues, not only on the Grissom Academy.. so the dev team must be divided about the nature of the issue.. or the dev team works issue by issue to solve any problem.. you show us the "mechanics" of a fix, could you show us the "mechanics" that the dev team follow to fix all this issues?

Thanks

ps. fox pace, tvb

The fix that we are currently testing will resolve just this (the Italian Grissom Academy) issue. There will be a separate patch for other issues.

Modifié par Ryan Warden, 20 mars 2012 - 12:19 .

[Ryan Warden]

Hi, all!

There's no real update at the moment. We're continuing testing, and hopefully we can sign-off on a fix by the end of the day.

[Ryan Warden]

Hi, all!

I'm afraid that our QA department needs more time with the fix -- the various combinations of tests are taking a little longer than we anticipated. We're currently targeting QA sign-off for end-of-day tomorrow.

Sorry this is taking so long, and thanks for all your patience!

[Ryan Warden]

Most of our staff is working through their lunch times to resolve this.

[Ryan Warden]

D.Shepard wrote...

Any news?
If I'm not mistaken Ryan mentioned testing will be completed by the end of the current day, so we'll have to wait few hours.

Yes, we're still testing. I should have some news for you in about 6 or 7 hours (and hopefully I didn't just jinx it by putting a time estimation in there).

Modifié par Ryan Warden, 21 mars 2012 - 04:22 .

[Ryan Warden]

Someone is looking into it, but we don't know what's causing it.

[Ryan Warden]

Hi, all!

This thread is about the Italian Grissom Academy bug, so I'll only be talking about the Italian Grissom Academy bug. Just so you know.

[Ryan Warden]

There isn't a member that will join your crew. You will receive War Asset points for someone joining the war against the Reapers, but no one will join your crew in this mission.

[Ryan Warden]

Ravenard wrote...

so...we are stuck ?

We're in the final hours of testing a fix. 

[Ryan Warden]

Gabryx360 wrote...
Ryan[color=rgb(51, 51, 51)">, ] [/color]could[color=rgb(51, 51, 51)"> ] [/color]added[color=rgb(51, 51, 51)"> ] [/color]USB[color=rgb(51, 51, 51)">? ] [/color]to wait for[color=rgb(51, 51, 51)"> ] [/color]XBL?

I think that it's unlikely that a fix could be added by USB -- this will likely come via XBL.

Modifié par Ryan Warden, 21 mars 2012 - 07:34 .

[Ryan Warden]

heathenchemist wrote...

Ryan Warden wrote...

There isn't a member that will join your crew. You will receive War Asset points for someone joining the war against the Reapers, but no one will join your crew in this mission.

and some weapons/armor set  someone said..

Correct -- I just wanted to quickly address the thought that someone might be joining your party.

[Ryan Warden]

Hi, all!

QA has signed-off on the fix, and we are passing it on to EA Certification.

[Ryan Warden]

I should have an ETA for you within a couple hours -- we're working hard with EA and Microsoft to see how quickly we can get this out to you.

[Ryan Warden]

No word on an ETA yet, but the nature of the issue and the particular way that we made the fix (as well as the way that we're distributing it) is allowing us to go through the certification process faster than normal. We likely won't ever have this luxury again, due to the confluence of events that are making it possible, but I'll take it. 

The fix is being sent to Microsoft Certification right now. I'll post more news as I have it...

Modifié par Ryan Warden, 22 mars 2012 - 07:20 .