1780 réponses à ce sujet

[Ryan Warden]

Why "now more than ever"?

[heathenchemist]

probably 'cause every new day that we have to play an incomplete experience of ME3 since the launch date, is worst than every day before...
the count of that user is right...11+14 (at least) makes a big amount of days since day1..

[heathenchemist]

that said, i think everyone here knows that's not your personal fault there... but there's a little disappointment about the ETA, i think... real shame..

[ventu89]

the worst thing is that bioware don't say sorry to no one in a public announcement but only to us with Ryan Warden voice (thanks Ryan for the update) and that none of us will see nothing (free code for future dlc or similar) after this deadly issue. bioware is losing our confidence everyday that pass by without the patch.

[Vaxyl]

ventu89 wrote...

the worst thing is that bioware don't say sorry to no one in a public announcement but only to us with Ryan Warden voice (thanks Ryan for the update) and that none of us will see nothing (free code for future dlc or similar) after this deadly issue. bioware is losing our confidence everyday that pass by without the patch.

Epic Quote

[heathenchemist]

I simply think that our market share (italian) and his numbers are not worth of any future dlc gift or any stand-alone patch for our glitch...i understand them in a certain ways but not completely...
we'll get the international patches and DLCs when they're ready for a worldwide launch...
Mr.Warden is doing a great job and he's probably really pissed by this glitch, but Bioware is a huge company with huge numbers..that's all i think..

[andrea yox]

14 days?! awwww c'mon Ryan i wanna playyy !!!!(said with Eric Cartman voice)

[Dhamon78]

heathenchemist wrote...

that said, i think everyone here knows that's not your personal fault there... but there's a little disappointment about the ETA, i think... real shame..

For me mate is a great disappointment because, as you said, the game was released more than a week ago and we're still waiting for the fix with an estimated release date of more than two weeks from today: this will be absolutely my last Bioware game!!! 

[GiuseppeMaggio]

are you fu*king kiddin me?

[Spazzolino]

Vaxyl wrote...

ventu89 wrote...

the worst thing is that bioware don't say sorry to no one in a public announcement but only to us with Ryan Warden voice (thanks Ryan for the update) and that none of us will see nothing (free code for future dlc or similar) after this deadly issue. bioware is losing our confidence everyday that pass by without the patch.

Epic Quote

I quote too

[Nero Ad Inferos]

non è incoerenza.. prima si è incazzati, poi ci si rassegna.. è semplice cavolo! santo cielo, cercare tutti i miei commenti nelle pagine precedenti.. come si dice dalle mie parti, non c'hai proprio un ca**o da fa! ps. dopo che per tre volte ho chiesto a ryan "days weeks or months", lui ha risposto dicendoci finalmente che si parlava minimo di tre settimane, ed era la prima volta che lo diceva, quindi le mie incazzature sono state anche utili ^^

[ventu89]

heathenchemist wrote...

I simply think that our market share (italian) and his numbers are not worth of any future dlc gift or any stand-alone patch for our glitch...i understand them in a certain ways but not completely...
we'll get the international patches and DLCs when they're ready for a worldwide launch...
Mr.Warden is doing a great job and he's probably really pissed by this glitch, but Bioware is a huge company with huge numbers..that's all i think..

i know that they spend less money with a single patch but they have to consider that this is a big false step in economic view because i don't know how many people will buy immediatly the first bioware game even that they will buy. in my opinion i think i can say that i'll think more then once to buy a bioware game at day one or in the month of the release.they are losing costumer

[Matti Crista]

Vaxyl wrote...

ventu89 wrote...

the worst thing is that bioware don't say sorry to no one in a public announcement but only to us with Ryan Warden voice (thanks Ryan for the update) and that none of us will see nothing (free code for future dlc or similar) after this deadly issue. bioware is losing our confidence everyday that pass by without the patch.

Epic Quote

Galactic quote....

Ryan make us a spell!!!

[Edoardo 360]

In america fanno class action ogni giorno, noi non possiamo far nulla?
Su playstation 3 gli utenti si sono incazzati con EA quando hanno "dimenticato" di aver promesso di regalare il remake di battlefield (ora mi sfugge quale episodio) e alla fine li hanno costretti a fare il porting.
Noi italiani dobbiamo per forza aspettare settimane una patch in silenzio? Non possiamo far nulla per trarre vantaggio da questa scomoda situazione? la mia N7 edition è ancora incelophanata, non è giusto. Non ci gioco finchè non so di poter andare tranquillo.

[ventu89]

Edoardo 360 wrote...

In america fanno class action ogni giorno, noi non possiamo far nulla?
Su playstation 3 gli utenti si sono incazzati con EA quando hanno "dimenticato" di aver promesso di regalare il remake di battlefield (ora mi sfugge quale episodio) e alla fine li hanno costretti a fare il porting.
Noi italiani dobbiamo per forza aspettare settimane una patch in silenzio? Non possiamo far nulla per trarre vantaggio da questa scomoda situazione? la mia N7 edition è ancora incelophanata, non è giusto. Non ci gioco finchè non so di poter andare tranquillo.

se vuoi li si può denunciare ma legalmente quale sarebbe l'accusa? truffa? mi sembra un'idea idiota o eccessiva,sono indeciso. sicuramente hanno perso dei clienti

[JuannBell]

Fox90 wrote...

Nero Ad Inferos wrote...

ti sembro arrabbiato? quello che ha scritto un "rage post" sei tu, nei miei confronti, io ho solo detto che la probabile ETA la conosciamo tutti, e che l'unico potere che abbiamo è morto venerdì scorso (riportare la copia indietro), perciò conviene stare sereni e trovare altro da fare.. chi ha continuato il gioco, chi come me preferisce aspettare la patch.. cosa trovi di rabbioso in quel che scrivo? bah.. comunque non ti risponderò più

http://social.biowar...ndex/9715993/30
Ah quindi i tuoi post precedenti venivano scritti da un tuo clone?
Semplicemente non capisco l'incoerenza è sono stanco di leggere i stessi post da più persone.
Ovvero che non fanno altro che scrivere "mo lo riporto in negozio" ma così non fanno è stanno qui a lamentarsi e creare flame.

O altri che scrivono

Nero Ad Inferos wrote...

you guys are two Morons
voi ragazzi siete due coglioni

ma andatevi a incazzare su facebook o messanger come fanno tutte le ragazzine e finiamola qui
se non vi rendete conto che ci
stanno solo a pijà per il culo.. non so più come dirvelo.. dovreste
capirlo da quello che dice Ryan..

Nero Ad Inferos wrote...
anche da me ci sono le nuvole..
però questo non toglie che non tutti sappiamo che per questa settimana
non si avrà nulla, perciò che senso ha avere aggiornamenti?

ma intanto stanno ancora qui .

http://social.biowar...ndex/9715993/25

Nero Ad Inferos wrote...

RYAN, DAYS MONTHS OR WEEKS?

magari dovete chiederglielo in ogni commento, cosi forse ci risponde.

Nero Ad Inferos wrote...
perciò conviene stare sereni e trovare altro da fare.. chi ha continuato
il gioco, chi come me preferisce aspettare la patch.. cosa trovi di
rabbioso in quel che scrivo?

Coerenza dove sei finita?

Ora vuoi passare per quello calmo?
Ci sono pagine intere che ho lincato a dire il contrario,sopratutto c'è Maverik con il quale ti sei pizzicato più volte.

Ah guarda che il gioco se lo porti da un qualsiasi negozio di game te lo valuta dai 50 a salire e te ne prendi un altro.

Ah e non rispondi semplicemente perchè non sai rispondere alle fatali domande del perchè dopo tutte le tue lamentele sei ancora qui  è perchè non hai ancora venduto il gioco.

[JuannBell]

Vaxyl wrote...

ventu89 wrote...

the worst thing is that bioware don't say sorry to no one in a public announcement but only to us with Ryan Warden voice (thanks Ryan for the update) and that none of us will see nothing (free code for future dlc or similar) after this deadly issue. bioware is losing our confidence everyday that pass by without the patch.

Epic Quote

straquoto anch'io

[Fox90]

Sai che ti dico Nero Ad Inferos chiudiamola li.
Per me il tuo ragionamento è sbagliato e per te è corretto ed è anche giusto che sia così,ma sappiamo entrambi che non si arriverà mai a una conclusione,quindi meglio chiuderla adesso.
Per la battuta sulle citazioni beh bella provocazione ma ci sta, in effetti l'ultima parte del mio post precedente era un tantino provocatoria. xD
Ma come puoi vedere in quella pagina ci sono dei mie post e l'avevo messa tra i preferiti in modo che quando spegnevo il pc ritrovavo subito la pagina in modo da vedere se avevo ricevuto risposte,in un topic così affollato se non fai così quando posti non saprai mai se qualcuno ti ha risposto.

[D.Shepard]

Matti Crista wrote...

Vaxyl wrote...

ventu89 wrote...

the worst thing is that bioware don't say sorry to no one in a public announcement but only to us with Ryan Warden voice (thanks Ryan for the update) and that none of us will see nothing (free code for future dlc or similar) after this deadly issue. bioware is losing our confidence everyday that pass by without the patch.

Epic Quote

Galactic quote....

Ryan make us a spell!!!

I'll continue to respect Ryan for his updates but I'd like some sort of apology too. Not from Ryan, he is not responsible for such bug and he is trying to help us, but from the public relations department.
We all know EA Italy is responsible for such issue they should publish a press release and apologise with the comsumers who bought the product.

It's obvious the frustration we feel is direclty proportional to the time we spent in the incapability to fully enjoy the game.
Many of us are fans of Mass Effect since the day of its firs release; some even followed the pre-release progression of the game when BioWare announced a new epic Science Fiction series.

We are upset because we value the series. In the other case we would have simply returned the game.
I believe we deserve the "We are sorry" statment metioned above. I still believe EA Italy is responsible for such issue.
However many players are not familiar with the companies' "mechanics" and they simply desire to play their game, a game they awaited for a long time.

Now that the game is finally in our hands we must decide if skipping an important part of the plot or stop the single player until we get a fix.

We are aware of the technical complexity of the issue but being frustated in such circumstances is.. human.

Ryan, we'll appreciate your future updates so continue to keep us informed. You know no one here blame you for this issue: you are the only friend we Italian users have in this situation.

[Ryan Warden]

Now might be a good time to discuss the life-cycle of a patch.

First, an issue is discovered. Then the dev team has to spend some time (as you saw) investigating the issue. How often does it occur? Under what circumstances does it occur? Can we reproduce it locally? What do we have to get, in order to be able to reproduce it locally? The investigation team has to answer all of these questions (and more), and sometimes transfer data or physical goods across the world, just to be able to determine what the issue is.

Once the team knows that, they can move on to investigating what is causing the issue to occur. Is it code? Is it content (art? music?)? Is it really the cause, or is it something that is just hiding the true cause? This is a more in-depth investigation to understand the precise cause of the issue. These two investigations can take some time (as you've seen).

Once the team understands the precise nature of the issue, they can start to prepare a fix for it. This can take some time, depending on how tricky/complicated the fix is.

Then the fix must be tested. This can also take some time, as you wouldn't want to introduce any new issues by trying to fix an existing issue. Does the fix work with all the DLC that a user might have? Does it work with all the existing patches and title updates that a user might have? Does it still allow a user to connect to multiplayer sessions around the world? Does it work with the entirety of the rest of a game? These are all just some of the questions that must be answered... and that's not all of it. Then we must test combinations. What if the user has DLC A but not DLC B? What about neither A nor B? What about A, but not B, plus patch 1, gun X and Y, console language set to Italian, game language set to German, trying to connect to multiplayer users in Japan...

That part takes a long time.

Once QA says that the fix is ok, then we have a fix that is ready to be made available. So we have to send the fix to the EA certification team. They test it for an amount of time. Then it has to go to a first-party (Microsoft, Sony, Nintendo, etc.) certification team. They test it for an amount of time.

Is it an online fix, or does it have to be made into physical media? If it's an online fix, it has to be transferred to an online team, who will put it on the appropriate servers and make it available to you. If discs have to be made, the fix has to go to a manufacturing plant. Then it has to be shipped to stores.

So that's why it takes so long to get a fix out to you. Most of the time we want to wait so that other fixes are available for a patch, before we're ready to release it. In this case, if all goes well with the testing, we're hoping to release just this fix for you so that you get it as soon as possible.

I know that you're incredibly frustrated, but please believe me: we're doing all that is physically possible to get a fix to you as soon as we can.

[GameStation107]

Fox90 wrote...

Sai che ti dico Nero Ad Inferos chiudiamola li.
Per me il tuo ragionamento è sbagliato e per te è corretto ed è anche giusto che sia così,ma sappiamo entrambi che non si arriverà mai a una conclusione,quindi meglio chiuderla adesso.
Per la battuta sulle citazioni beh bella provocazione ma ci sta, in effetti l'ultima parte del mio post precedente era un tantino provocatoria. xD
Ma come puoi vedere in quella pagina ci sono dei mie post e l'avevo messa tra i preferiti in modo che quando spegnevo il pc ritrovavo subito la pagina in modo da vedere se avevo ricevuto risposte,in un topic così affollato se non fai così quando posti non saprai mai se qualcuno ti ha risposto.

Ti quoto alla grande, anche io quando chiudo il Computer mi conservo l'ultima pagina che ho visto della discussione, così quando apro il browser mi esce Già. pronto, e posso subito controllare l'andamento della discussione.

[DeuSalvo]

Ryan Warden wrote...

...
Then the fix must be tested.
...

Just like the game before to selling at the public.. No?
...

[Ryan Warden]

Actually, the game was tested before selling it to the public. This issue was introduced by an automated process after we had signed-off on the game, but before it went to manufacturing.

Right now my focus is on getting you a fix as fast as possible. After that, my focus will be finding out how this happened, and how we can ensure that it never happens again.

[D.Shepard]

Ryan Warden wrote...

Now might be a good time to discuss the life-cycle of a patch.

First, an issue is discovered. Then the dev team has to spend some time (as you saw) investigating the issue. How often does it occur? Under what circumstances does it occur? Can we reproduce it locally? What do we have to get, in order to be able to reproduce it locally? The investigation team has to answer all of these questions (and more), and sometimes transfer data or physical goods across the world, just to be able to determine what the issue is.

Once the team knows that, they can move on to investigating what is causing the issue to occur. Is it code? Is it content (art? music?)? Is it really the cause, or is it something that is just hiding the true cause? This is a more in-depth investigation to understand the precise cause of the issue. These two investigations can take some time (as you've seen).

Once the team understands the precise nature of the issue, they can start to prepare a fix for it. This can take some time, depending on how tricky/complicated the fix is.

Then the fix must be tested. This can also take some time, as you wouldn't want to introduce any new issues by trying to fix an existing issue. Does the fix work with all the DLC that a user might have? Does it work with all the existing patches and title updates that a user might have? Does it still allow a user to connect to multiplayer sessions around the world? Does it work with the entirety of the rest of a game? These are all just some of the questions that must be answered... and that's not all of it. Then we must test combinations. What if the user has DLC A but not DLC B? What about neither A nor B? What about A, but not B, plus patch 1, gun X and Y, console language set to Italian, game language set to German, trying to connect to multiplayer users in Japan...

That part takes a long time.

Once QA says that the fix is ok, then we have a fix that is ready to be made available. So we have to send the fix to the EA certification team. They test it for an amount of time. Then it has to go to a first-party (Microsoft, Sony, Nintendo, etc.) certification team. They test it for an amount of time.

Is it an online fix, or does it have to be made into physical media? If it's an online fix, it has to be transferred to an online team, who will put it on the appropriate servers and make it available to you. If discs have to be made, the fix has to go to a manufacturing plant. Then it has to be shipped to stores.

So that's why it takes so long to get a fix out to you. Most of the time we want to wait so that other fixes are available for a patch, before we're ready to release it. In this case, if all goes well with the testing, we're hoping to release just this fix for you so that you get it as soon as possible.

I know that you're incredibly frustrated, but please believe me: we're doing all that is physically possible to get a fix to you as soon as we can.

Don't misunderstood me, Ryan. I'm completely aware of that. You explained it detailed in your previous posts.
I just tried to explain why several users are so frustated to appear even unfriendly sometimes and why they asked for an "apology".

Under a pragmatic point of view apologies will change nothing but for many of us it would sounds like a "they value us"
I'm aware that once the issue occured during localization the damage was already done and I'm sure you will do all that is possible to fix it.

Many players would like some "sympathetic statement" from the company's " high ranks".
I just tried to mediate in order to "lower the temperature" of the discussion, for the sake of both parties.
I hope someone will appreciated that

[Ryan Warden]

Understood, D. Shepard.

I just figured that some people may not be aware of some of the processes that we have to follow, and this might be a good time to talk about them.